Back up and heating issues

Out of the blue my Z1C started to heat. A lot. 
Also the aluminum flap cover of the SIM card protrudes and is not smooth. I had the phone protected by a cover all these 3 months +  hence did not notice it. I went to Sony today and they acknowledged is not right and being under warranty offered to fix it. I went back home and tried to back it up as advised by Sony and surprise! I can not back it up. I have installed the latest PC companion. I have removed the SD card. I unchecked the pictures, video, music and kept only messages, notes, calls etc.
So I might loose **bleep** everything.
These while the phone is getting unusually hot up to 43 degrees C.
On top of the ever freezing camera.
I don't like to bash products and I learn to live with the flaws. However Sony disappointed.
Edit: I also restarted both computer and phone. The phone I have restrated in both normal and safe mode.

Glad to hear that this got sorted; regarding the battery life, this can be a bit off for the first week or so after repair but tends to settle.
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