Backup Assistant for 2nd line?

The Backup Assistant page in My Services (on the Verizon Wireless website) only shows my primary number's address book for the Backup Assistant - how can I get this to look at my secondary line?  I just downloaded the app to this 2nd phone, and would like to use it.  Thanks.

You need to log out of MyVerizon entirely, and then register for a 2nd account using the second number. Each line needs to have it's own log in to access Backup manager.
If you enter the second number and it says it's already registered, then you need to clear your cookies and totally log out before trying to log in again.

Similar Messages

  • Status of Backup Assistant for Contact Information

    Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information?
    I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.    I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my  work added no value me.  
    I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago...  If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
    Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone...
    Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.  
    As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress.  Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
    Key questions for me:
    1)  Can the cost of downloading backup assistant and the syncing be refunded to me?   (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
    2)  When will the site be functioning with normal capability?
    3)  What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code?
    4)  If the application were working normally, how would one do updates online and have those updates exported back to the phone?

    BillW wrote:
    Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information? I doubt you will get anything but the "canned" response from the employees and techies....we are aware of a problem and have no estimated time of resolution. 
    I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.   Yeah, I hear that.  $1.99....  I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my  work added no value me. That's where the current issue is - syncing online changes back to the phone. 
    I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago...  If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
    Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone...  The "sync" with the online system is supposed to happen automatically.  I set the option on my phone (go to BA on the phone, Options >> Set Schedule.  I have mine set to late night.)  It is supposed to connect to your online backup and sync any changes.  Mine shows last back up at 10 days ago, and I am not inclined to hit the "back up NOW" option as that is what seems to be causing loss of contacts form the phone.
    Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.  
    As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress.  Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
    Key questions for me:
    1)  Can the cost of downloading backup assistant and the syncing be refunded to me? Once the app is downloaded, there is no data charge for the syncing... and I doubt you will get the refund of the $1.99. (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
    2)  When will the site be functioning with normal capability? No clue...
    3)  What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code?  It has worked as you expect it would, for me, in the past.  I have used it for years, actually, and been pleased, and recommended it to others.  The recent debacle is very disappointing.
    4)  If the application were working normally, how would one do updates online and have those updates exported back to the phone?  Normally, it would be automatically synced to your phone when you log out of the online service, and then a daily backup from your phone to the website would occur on the schedule you set.
    I am not a Verizon employee, I am simply a customer, satisfied for the most part with my service, and I like to help others.  This recent BA mess is not fun....and I hope it gets resolved very soon.

  • Where are my contacts in the Backup Assistant for Droid X????

    I have a Motorola Android X2. I want to edit and delete some of my contacts.  I get the message that says I cannot from my phone, but have to use the backup assistant online.  However, the only contacts that show up online are the contacts I've added after I got my phone.  Why are my contracts that were transferred from my old phone not there?  I've tried multiple syncing and still only have 9 contacts and of course, the ones I want to change or delete are old ones. I see that you can import contacts, but how do you get a file from the phone to import? Any help would be appreciated.

    Did the contacts from old phone get transferred at the store?   Sounds like the contacts that you are having isssues with is stored on phone or from a Facebook or Tweeter account.   Maybe you can go to phone dialer and select the contact tab / menu / export to get files exported to a cvs file and then copy to pc and import into Google.
    BA is known for issues with smartphones.

  • Backup Assistant Online Access

    I installed Backup Assistant on my wife's phone. The app says that her numbers were backed up. I want to use the online assistant and link this to her Gmail account. After logging into my Verizon account, I select her phone and click on Backup Assistant. That gets me to a screen with directions on installing the app on the phone. When I select "Continue," I get ...
    Oops!  Make sure you've downloaded Backup Assistant to device . You can only view contacts for the number that is currently signed in. If you're trying to access Backup Assistant for other lines on your account, please sign off and sign in with that number.
    I am signed in with the correct phone and it is installed.  Please help!

    JDW123 wrote:
    I installed Backup Assistant on my wife's phone. The app says that her numbers were backed up. I want to use the online assistant and link this to her Gmail account. After logging into my Verizon account, I select her phone and click on Backup Assistant.  This is where the error is happening - you need to set up a separate account for EACH phone number.  Log out of your account, close the browser, then reopen it and go to verizonwireless.com.  If you are still logged in to your account, you'll need to clear your cookies and cache and get to the point where you can go to verizonwireless.com and NOT be logged in. 
    Then click REGISTER, and create an account for your WIFE's phone number, with a different username and password.  Once that is done, and you are logged in with HER number, her contacts will be there.
    HTH - let me know if you need any more help.
    That gets me to a screen with directions on installing the app on the phone. When I select "Continue," I get ...
    Oops!  Make sure you've downloaded Backup Assistant to device . You can only view contacts for the number that is currently signed in. If you're trying to access Backup Assistant for other lines on your account, please sign off and sign in with that number.
    I am signed in with the correct phone and it is installed.  Please help!

  • Non-"primary line" backup assistant management

    how do you manage a non-primary line's backup assistant from the web?  seems like the only capability is to manage the primary line's contacts.  i have 5 lines and want to manage contacts on the other 4 phones.

    You need to create a MyVerizon account for EACH of the lines; they will each have their own log in and password. Secondary lines will not see any billing information, but they will be able to manage backup assistant for the phone associated with that number.
    Creating the accounts will take a bit of time initially, but backups can be automatic and once they are set up, it makes upgrading or swapping phones much easier.
    If you get the message that the number is already registered, you'll need to log totally out of Verizon and possibly clear cookies before trying to register with each secondary number.
    HTH,

  • Editing contacts in Backup Assistant

    I have 2 phones on my account.  Backup Assistant defaults to the primary line.  There must be a way to change to the secondary line to edit contacts on that line but i haven't found it.  Any suggestions?
    Thanks - Ron

    You will need to set up a seperate MyVerizon account for the second line to manage Backup Assistant for that phone.  Go to the MyVerizon login page and click the link to create a new account and use that phone's number.  The account will have limited access to account information (the total bill and that line's usage), and be able to manage BA and any media purchases for that line.

  • Backup assistant contacts not showing up online

    Hello,
    I am using backup assistant for the first time so that I can import my contacts to my new 4G device. I've run the application from my blackberry, but when I sign on on-line, the website is showing my contact list as empty. However, my backup assistant PIN is being correctly captured, so I know that I am being recognized.
    I've tried deleting and re-installing backup assistant on the blackberry and running again. No luck. Any suggestions? Is there some sort of lag time for when the contacts will show up online?
    Just in case the question comes up, I am the only user on my wireless plan.
    Thanks,
    Ty

    Hi tc4213,
    New 4G phone is always a great thing. Not being able to backup your contacts must be frustrating; however, I'm sure we can find a way to backup and transfer your contacts to your new device.
    First we must make sure that your Blackberry device is compatible with Backup Assistant. The following BlackBerry devices are not compatible with Backup Assistant: 
    BlackBerry 7130e 
    BlackBerry 7250 
    BlackBerry 7750 
    BlackBerry 8130 Pearl™ 
    BlackBerry 8130 Pearl™ in Pink 
    BlackBerry 8230 Pearl™ Flip 
    BlackBerry 8703e 
    BlackBerry 8830
    If your device is not one of the ones listed above, please make sure that your are following the instructions listed in the link below:
    http://support.verizonwireless.com/how_to_use/transfer_contacts/blackberry.html
    Additionally, with a 4G device you will most like create (if you don't already have one) a Gmail account. If you have not created one I recommend to create a Gmail account at http://goo.gl/2Ucuc and then sync your Blackberry with your Gmail account using the Google Sync App and your contacts will be saved online. You can get the Google Sync App at http://www.google.com/mobile/sync/
    Then simply activate your 4G device and enter your Gmail account credentials and your contacts will transfer automatically to your new phone.
    AntonioC_VZWSupport
    Follow us on Twitter at www.twitter.com/vzwsupport

  • How can I restore contacts from Backup Assistant

    My contact list has been corrupted. I have been using Backup Assistant for some time and want to restore my contacts from a previous backup.
    Verizon seems to have changed BA since the last time I used it and the only function seems to be to take my corrupted contact list from my phone and store it.  Any suggestions on recovering my non-corrupted contact list?

    Here is a reply from a VW CS regarding the same question a few months back:
    Click this link Backup Assistant (sign in) to check if contacts are available. You may sync directly from the site, by simply clicking sync on the right hand side (above contacts).
    You may also try to sync by adding your G-mail account to the your device then go to Settings > Accounts & Sync > Ensure Sync is on for G-mail account. You may also select Auto-sync.
    For additional information on how to restore contacts, click the link below:
    Backup Assistant

  • Backup Assistant is not populating the data to the site

    I have 200+ contacts in my phone that were transfered by the Verizon store.  They also set up the backup assistant for me.  When I sync the contacts to the backup assistant from the device I get a message on the device that says succeded and a time and date which are current.  Then I go to my computer login to  the backup site and no contacts show up.  When I click in the messages tab the messages are there.  I have reset the phone synced about 100 times and still no contacts.  Any ideas?

    If your contacts are saved as Google contacts, they WILL NOT backup to Verizon's Backup Assistant.
    If the word Google is under the Link box (which is an option to allow linking to other contacts), the contact is saved as a Google contact. You can't change it after it is saved the first time.
    From your post above, it sounds like your contacts were uploaded to your Google account and synced to your phone.
    Google contacts are a better way to go IMHO.

  • Problem in invoice printout for second line item of the contract.

    Hi,
    There are two line items in the contract. Both with different material and different plants. 1st line item with plant japan, and 2nd line item with plant singapore. But, when i try to take printout for 2nd line item after invoicing it, the address appearing in printout is of Japan instead of singapore.
    Any idea why this happening?
    Please revert back asap.

    Hi Chetan,
    If that is a header output, then there are issues at the design level itself. You have an output as header output and you expect the item level details to be printed in two different printouts.How is this handled in the program. Mostly header outputs are used to print the details abotu all the items in the doucment , not for a specific item. If you want to print a specific item only , then it is always advisable to configure the output as item output.
    Leaving that aside, the problem lies in the code. You may be selecting the item number when you are printing the details of the second item, but for printing address, you are not coding using the item number.
    To prove this test this scenario.
    Create an order with first item belonging to Singapore plant and second item Japan plant.
    Now create the otuput for item1----it will work fine
    Do the same for item2-----Now, the plant address will be of Singapore, while the material belongs to Japan.
    If this happens, it can be safely assumed that problem lies in the code. Do this test and then if the problem is in the program, discuss with your developer, he will rectify the bug for you.
    You can reward me if this solves your problem.

  • LG Cosmos Touch - Transferred phone, but can't get rid of old user's Backup Assistant

    Hello!  I'm trying to transfer one of my phones (an LG Cosmos Touch)  to someone else (on my account), but I can't get the old user's  Backup Assistant information removed.  I've tried removing the app so I can download a new copy; it tells me it's removed, but it's still on the list.  I've tried syncing the new user's contact list to the phone from the computer, but the phone tells me the number's changed, and if I try running Backup Assistant it still tries to contact the account for the OLD number, not the new.  I just reloaded the address book by hand (since there weren't too many numbers yet), but I'd LIKE to be able to run Backup Assistant for the new user of the phone, whom I'm sure will be adding additional contacts.  How can I do this if I can't replace the app?  Thanks for any help you can provide.

    On most devices where you can't remove Backup Assistant, you can do the following to get rid of it.  
    1) Open up Backup Assistant. 
    2) Press on help (may be under options).
    3) From the help screen type in *73738#.
    4) This will remove Backup Assistant and you can just reconfigure it altogether.
    I hope this helps someone who is in the same predicament.  NO need to master reset the phone to get rid of Backup Assistant. Woohoo! 
    Any questions, please let us know!

  • How to get contacts from personal backup assistant to business cell...

    I just received a business cell and I can access the backup assistant for that phone and sync it.  I can do the same for my personal phone.  How do I get my personal backup assistant contacts to my business phone?
    Thank you very much.

    I would export the contacts from Back-up Assistant as a CSV file and then import them to the other account.  I don't think there's any way to link them or otherwise get them to communicate directly.

  • Samsung sch-u370 Backup Assistant help?

    I am trying to do a backup using the backup assistant for basic phone. It shows up on my phone but when I press it nothing happens. It won't download or anything.
    I am trying to get some help to figure out how to backup my contacts, etc so I can activate a new phone. I had backup assistant in the past and do not understand why it won't activate.
    Samsung sch-u370
    It is also frustrating that Verizon thinks their pants are so big that they can't have a straight up help from actual employees. I spent over 40 minutes rambling around the site trying to find information and it kept taking me back to the same crap which wasn't helping me in the first place.
    I just want to back up my **** phone and move forward and can't get any help from the company that I am paying for the service to do so...we have to go to a discussion board and 'wait' for someone else who is paying Verizon for their service to help out. That is so pathetic.
    Can someone please let me know if I am screwed here and won't be able to backup my contacts and stuff to switch to a new phone!
    Thanks...
    jwaybright

    I was finally able to get my way into the website...don't ask how because I don't know...clicked a million different times and ended up there. Rediculous that one has to go through all this crap to get a simple thing done. If you don't have a smart phone you are screwed...just totally sucks since we pay for our service too!
    I found that the backup assistant had not done a back up on my phone since september. I got frustrated and my son told me to just take it to Target and have them do it which I did. Its done
    Now the NEW problem. I've activated my new phone (sch-u380) and want to activate the backup assistant on there. However when I click through it says do you want to restore? All the contacts were moved from my old phone to my new phone. I don't know if it will restore using the website information which is not up to date!?
    Please advise how I should go about this and make sure that if i complete the install on the new phone that it doesn't use information that is out of date.
    thank you.

  • Why is Verizon support for Backup Assistant so limited?

    Folks, I have wasted a whole day looking for a solution to this problem. Perhaps this posting will save someone from wasting their time.
    After over an hour on the phone with two customer support people and a wasted hour at the local Verizon corporate store, and endless hours searching for an answer online, I am at a dead end. There are hundreds of reports in these forums about problems with Backup Assistant (BA). There are instructions on the Verizon website that indicate BA will work if you follow the steps. It just ain't so. Seems to me all Verizon cares about is selling the latest and greatest smart phones.
    Here's the story. Backup Assistant was working on an LG VX6100. It is a tedious program, but at least contacts could be backed up when it worked.
    Today I transferred the 6100 to a new number for a family member, and activated an LG VX8300 for myself. The first phone customer support person directed me through the same steps numerous times and just couldn't believe that the menu options they spoke of were NOT on the phone. I was finally turned over to a second customer support person who directed me through exactly the same futile steps. I read them the same error message over and over again. It was: "Unable to retrieve catalog. Please try again later (3332)." Then I was directed to go to a Verizon store in town for help. Another useless venture. I brought along the following instructions which I found in one of the forums here:
    https://community.verizonwireless.com/message/826595#826595
    Correct Answer Re: VX8300 "No Application" Message, also an Error (3332)
    SuzyQ CommunityLeader
    SuzyQ Feb 29, 2012 8:42 AM (in response to Grove)
    This response several months ago from MikeS_VZW - there IS a fix but as rep may have to look to find it -
    We hear your!  I have posted several things about not being able to access the Get It Now catalog on some older devices.  Before, there was no way to get your access back to the catalog.  You had to upgrade to a new device if you did not access the catalog between September and March 25, 2011.  There has been a lot of feedback about not being able to access the catalog, so we made it possible to get it back.
    Here's what you need to do to get your Get It Now access back on your older phone:
    1) Ensure you are able to access other data on your phone (go to settings & tools> My Verizon or My Account) this does not charge megabytes, but does connect to data.  This will ensure other data is working.
    2) Make sure you don't have blocks on your line that is preventing you from accessing the Get It Now catalog (app blocks, etc.)
    3) Take it into any Verizon Wireless corporate store (authorized dealers/premium retailers will probably not have this ability).
    4) Explain your issue to them.  If you are getting error 3332 when you bring up Get It Now, let them know.
    5) A representative will plug your phone into a computer and flash the certificate/update onto your phone (we have articles in our information database to walk them through that if it's their first time.
    6) Enjoy having access to your Get It Now catalog again!
    This is new information. Before, the only option was to get a different phone.  I know this sounds cheezy, but we do hear you. Lots of feedback came about due to this change, and although we tried to be proactive as possible to alert the affected users, there were some that fell through the cracks.  Feel free to PM me or call customer service at 800-922-0204 for further information about this.
    Good luck!  And note it specifies CORPORATE STORE - that may be why you weren't getting anywhere before.  Use the Store Locator (top right of your screen) to make sure you are dealing with a corporate rather than "authorized reseller".
    The store clerk read it. After dinking around with the phone for 15 minutes he said he thought a software update for the LG VX8300 might help. He took it in the secret back room, and came out a few minutes later and said that they didn't have the latest version because the IT people hadn't made it available to them and probably wouldn't because the phone was an older phone. Apparently anything older than 4 years is ancient in Verizon's eyes. He suggested I might be able to get it directly from LG. He also said I could bring in the VX6100 and maybe they could transfer the contacts directly from it to the VX8300 if they could find a cable. However, that still leaves me with no Backup Assistant. That was that.
    LG does indeed have updates available online, but it requires a special LG USB cable which I do not have. For instructions visit
    http://www.howardforums.com/showthread.php/985182-Tutorial-VX8300-How-to-upgrade-downgrade-your-firmware-W-Pics
    http://www.lg.com/us/support-mobile/lg-VX8300
    Ideas, anyone?
    This whole ordeal does not make me want to commit to a 2-year contract that comes along with new equipment.

    I noticed that you posted this a couple of months ago...  I just activated an old VX8300 as well and am having the same error messages.  Did you have any luck getting it figured out?
    I agree with you as well.  I am getting married in June and do not want to upgrade to any kind of data plan for 2 years and after we get married we're switching to Sprint, not this Verizon garbage with the worst customer service that only cares about screwing people over in this terrible economy. (Sorry, enough ranting from me, just curious if you ever got it fixed? Thanks!)

  • $30 upgrade fee is for Wireless Workshops and Backup Assistant Plus?

    I recently upgraded my device, over the phone, using the 2 year discount price of $199. I was completely unaware and never told by the VZW agent that I would be paying an extra $30 to help VZW offset the cost of Wireless Workshops and their Backup Assistant+ crap. The agent on the phone told me to expect a $199 + tax charge on my next bill but failed to mention the extra $30 and, to be quite honest, I'm pretty upset about this. I called the customer support line and was told the $30 free is there to support the cost of the Backup Assistant Plus service (which I do not use and have completely removed it from my phone because it's trash) as well as the Wireless Workshops they offer in their stores. This is complete ** and if I had been made aware of this nickle and dime scheme by VZW when I was upgrading, I would have canceled my upgrade and gone with another carrier instead of signing another 2 year contract. I will NEVER go to a workshop for a device, service, whatever that I know how to use or could spend an hour researching online so why am I having to pay for this? I use Titanium Backup Pro and the Android SDK environment to backup my phone and data instead of the clunky Backup Assistant Plus trash. In fact, I've completely removed all traces of BA+ on my phone...
    So why am I "donating" $30 to Verizon for services that I, and I'm willing to bet most people, don't use? Why wasn't I made aware of this by the VZW agent I spoke to on the phone?
    /rant

    steelystan wrote:
    The final price of the phone was $260. I was told by the VZW agent to expect a ~$199 + tax ($215) charge on my next bill. There was no mention of a $30 upgrade fee. I was not notified BEFORE the purchase, and if it's listed on the discount upgrade page it's not very clear.
    I did not see the articles in the news about this fee in the past and VZW did not make it clear to me that I would be charged this fee. I expect the VZW phone agent to make me aware of the fee's associated with any service I use, like this upgrade, but the agent failed to mention it.
    Yes, I am complaining about the discount. I'm already unhappy that I was forced to lose my unlimited data plan when upgrading (unless I paid for the phone in full), but being charged an extra $30 for "services" like BA+ and workshops is absurd. Regardless of how much of a discount it was I don't like having surprise fee's come up on my cell phone bill. Why don't they include that free in the displayed upgrade price? Why not show $229.99 instead of $199.99?
    And it's 57% discount, not 60%+
    Well according to the stats you just posted sales tax is 8% so since you insist on including that, then at full price a $600 phone plus 8% is $648. $260/$648 is 40% thus you received a 60% discount. Also even at 57%, you are complaining about a 57% discount? Really? If you went to a car dealer and got a 57% discount you'd be ecstatic. If you got a TV for 57% you'd be ecstatic.
    This fee was announced April 11th 2012 It made ALL the major news sources.
    http://www.engadget.com/2012/04/11/verizon-upgrade-fees/
    http://money.cnn.com/2012/04/11/technology/verizon-upgrade-fee/index.htm
    http://www.reuters.com/article/2012/04/11/verizonwireless-upgradefee-idUSL2E8FBGQ820120411
    http://www.wired.com/gadgetlab/2012/04/verizon-upgrade-fee/
    http://arstechnica.com/gadgets/2012/04/verizon-to-start-charging-30-upgrade-fees-on-april-22/
    http://www.zdnet.com/blog/gadgetreviews/verizon-wireless-to-add-30-upgrade-fee-for-all-existing-customers/29184
    http://www.huffingtonpost.com/2012/04/11/verizon-wireless-phone-upgrade_n_1417959.html
    http://www.dslreports.com/shownews/Verizon-Starts-Charging-30-Phone-Upgrade-Fee-119201
    http://news.cnet.com/8301-17938_105-57412428-1/verizon-to-start-charging-for-phone-upgrades/
    http://news.yahoo.com/verizon-jumps-board-upgrade-fee-train-230900778.html
    http://usatoday30.usatoday.com/tech/news/story/2012-04-11/verizon-wireless-upgrade-fee/54173448/1
    Just to name a few sources.
    There is no way you were not told in some fashion. You say VZW agent. So you ordered this over the phone? Ok so where did you see the phone you wanted? Um at this site? Well the fee is listed VERY clearly on the price of the phone. if youw ent into a VZW store it;s CLEARLY listed on the price tags.

Maybe you are looking for