Backup Assistant problems

So I signed up for backup assistant with my new phone. Then proceeded to load in all my old #s on the new phone. I did not use backup assistant like I could have on my old phone because I had already deactivated it. Was in a hurry to get the new one going, and never read the directions all the way.
So now I go to use Backup Assistant online, shouldn't all my contacts be showing up on here? All that is coming up when I did it was the default contacts that are on the phone already. What is going on here? I tried to even add a new contact on my online account then sync it. This made the phone say it had transferred 70 with 0 pending. Nothing different showed up on my online account for some reason.
Did I totally mess this up or what?

I got it working now so I can see my contacts online. But in my phone I had one contact with no # so I edited it in. Now it automatically like put in 2 contact files for the same #. I delete one then it takes the info off the other one so it is just a blank contact. I can't just delete the darn thing and have 1.
Heres an example if that above confuses anyone.
So basically I'll have say  John Adams. I do something with backup assistant, then it puts 2 files for John Adams. I delete one John Adams, then it leaves the other one blank and no info in it. I go to delete that it says erased, but it is not gone from the phone. I even tried to put in a whole new name for that blank file, say Mike Johnson. It changes it but it leaves it in alphabetical order where John Adams should be. M and J are totally different so whys it doing this.
All in all I just want to have one file for a number and not have it create a 2nd one by itself. UGH!!

Similar Messages

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    SammuelP_VZW
    VZW Support
    Follow us on Twitter @VZWSupport

  • Backup Assistant - I am posting as a new item as this issue is shown as resolved and it is not.

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    >> Subject edited for brevity and content moved to body of post <<
    Message was edited by: Verizon Moderator

        Let's get this issue resolved pronto razor4218! Please ensure that you follow activation steps at this link http://vz.to/1okZ6qg
    AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

  • Why is Verizon support for Backup Assistant so limited?

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  • Status of Backup Assistant for Contact Information

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    BillW wrote:
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  • Please help me install backup assistant plus

    please help me install backup assistant plus

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    Message was edited by: Admin Moderator

    I am having exactly the same problem~ SO, so frustrating, as I do all my updating on my phone, not the cloud or my desktop computer!!   And, likewise I called about hte issue and got the same advice as Spikey and did the same thing with the same shocking results (deleting all contacts on my phone).  They told me to go into Settings, "backup assistant Plus" and make sure the "sync contacts" button is turned off first, then go log into my account online, delete all the contacts there, then come back to phone and choose the "backup now" button at the bottom of the "backup assistant plus" screen under settings.  I did all this, and while there LITERALLY saw the box for "sync contacts" check itself back on and start sycing with the cloud, where I had just deleted all my contacts with the intent of uploading all the current, newly update info from my phone onto the cloud~ Instead all this automatic stuff started happening and the cloud started syncing my contacts to my phone, which is to say, it deleted all my contacts because the account online had just been cleared out~ I was so bummed, can't even tell you how long it took to update everything to current manually over a couple weeks on my phone and it was all gone~ Turns out I went into the trash online and was able to undelete all my deleted contacts from the online verizon account, (mind you, these were the out-of-date ones I was trying to replace with my current phone ones), and then the cloud automatically synced all these old contacts onto my phone again.  So not only did I not get to send the new ones to the cloud, but the cloud sent back all the old ones replacing the work I had done. 
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  • Does your Verizon Backup Assistant work

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    TinTopeka wrote:
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