Backup Assistant unable to sync - resolved

I recently got a new phone and was unable to get backup assistant to work properly. I ran it on my old phone first and verified that my contacts had all been uploaded. I activated the new phone and installed backup assistant. I attempted a sync and although it appeared to be successful, no contacts were downloaded to my new phone. Repeated attempts garnered the same result. I resolved the issue by editing my contact list online simply by adding a contact. I then performed a sync and all of my contacts were then downloaded to my new phone successfully.
Searching and digging through all the posts I was unable to find this simple solution so I thought I would post it myself.

Thanks for sharing your solution!

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Backup Assistant no longer syncing on droid x

I've been able to sync successfully ever since I purchased my droidx on the first day it was out in the market. For the past two days, I've been unable to sync my contacts and just receive an error message that my "subscription cannot be confirmed at this time" and to "contact customer support for assistance." I've deleted apps I've installed within those past two days but to no avail.
Any suggestions?
Thanks

I synched my Droid1 with my Google account and ditched Backup Assistant. Works fine, and also works with Google Voice which is far better than Visual Voice Mail AND free.

Backup Assistant Service Failed - Sync state not supported by this operation

I have a Samsung Stratosphere running Gingerbread 2.3.5. Recently I tried to use the Backup Assistant app and it gave me the error message:
Service Failed
Sync state not supported by this operation
How do I get it to work again? I can't think of anything that could have caused this. It worked when I first got the phone.

I clicked on "backup my contacts" and they backed up--I see them. Here is
the strange thing: the first person to get back to me told me to disable
the app since it didn't work well with Android. I did that. Two days
later, it started to back up. Huh????? Seems like it is inconsistent.
So, do I just wait until it doesn't work again (dumb question--what else
can I do???). Does this happen to others?
Thanks so much. I am new to Verizon and so far I am pleased and really
like that you got back to me!!
Sincerely,
Fran
On Wed, Nov 21, 2012 at 6:10 PM, Frances Purcell-Abbott <

Backup Assistant doesn't sync all of my contacts

Hello,
So about 2 weeks ago, I noticed that all of my messages reverted to just phone numbers. All of my "contacts" were not saved in my phone. I tried using BA to restore all of my contacts, but at the time it only restored 4, which happened to be the BAL, PMT etc.
I have had a few other issues with the phone as well. I have since contacted VZW customer service and they are replacing my phone with a refurbished one (hopefully I get it by the end of this week).
So Tech support told me that somehow my contacts on the BA server got moved to the "trash" bin. I have no idea how that could have happened since, I don't have access to that and only VZW does. Either way, they restored that file and I have gotten most of my contacts back (still missing some). Now when I go to use BA it only backs up 9 contacts and I have almost 200 contacts saved in my phone.
Anyone have any idea as to why BA is not backing up all of my contacts.
I have since learned to export all of my contacts to my SD card and SIM card so that I can restore them from there if I need to.\
Thanks in advanced.

to further piggy back of of Ann's suggestion - I recommend to store your contacts only with Google. the VZW backup assistant is not as reliable and not as easily editable. simply login to your gmail account, and add/edit your contacts there. they will show up automatically on your phone (provided that you have background data and auto syn turned on).

Status of Backup Assistant for Contact Information

Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information?
I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.    I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my work added no value me.
I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago... If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone...
Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.
As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress. Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
Key questions for me:
1) Can the cost of downloading backup assistant and the syncing be refunded to me?   (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
2) When will the site be functioning with normal capability?
3) What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code?
4) If the application were working normally, how would one do updates online and have those updates exported back to the phone?

BillW wrote:
Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information? I doubt you will get anything but the "canned" response from the employees and techies....we are aware of a problem and have no estimated time of resolution.
I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.   Yeah, I hear that. $1.99.... I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my work added no value me. That's where the current issue is - syncing online changes back to the phone.
I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago... If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone... The "sync" with the online system is supposed to happen automatically. I set the option on my phone (go to BA on the phone, Options >> Set Schedule. I have mine set to late night.) It is supposed to connect to your online backup and sync any changes. Mine shows last back up at 10 days ago, and I am not inclined to hit the "back up NOW" option as that is what seems to be causing loss of contacts form the phone.
Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.
As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress. Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
Key questions for me:
1) Can the cost of downloading backup assistant and the syncing be refunded to me? Once the app is downloaded, there is no data charge for the syncing... and I doubt you will get the refund of the $1.99. (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
2) When will the site be functioning with normal capability? No clue...
3) What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code? It has worked as you expect it would, for me, in the past. I have used it for years, actually, and been pleased, and recommended it to others. The recent debacle is very disappointing.
4) If the application were working normally, how would one do updates online and have those updates exported back to the phone? Normally, it would be automatically synced to your phone when you log out of the online service, and then a daily backup from your phone to the website would occur on the schedule you set.
I am not a Verizon employee, I am simply a customer, satisfied for the most part with my service, and I like to help others. This recent BA mess is not fun....and I hope it gets resolved very soon.

Backup Assistant - (1 account, 4 phones of which 2 are smartphones with two backup assistants)

My husband and I each have a smart phone on one account. I have backup assistant and he has backup assistant. When I log into the verizon account online and click on the menu bar above 'My Services' then Back up assistant, it only shows my husband's backup assistant as his phone is the primary number on the account. Now, I have backup assistant and have sync'd my information and it has gone through successfully. Why can I not see my backup assistant contacts on the website? Why isn't there an option to select my different phone number (which is not the primary one) and see my backup assistant contacts? What if we wanted to sync all 4 of the phones on our account and wanted to see each backup assistant listing for each?
Please advise if there is a setting I may be missing or if this feature is/isn't available yet and if not, when will this be available as this is a necessary and required function for each phone number to see their backup listing under backup assistant.
Thank you,

TinTopeka wrote:
I am wondering about this as well....I didn't see anything posted here since Nov. Did anyone figure this out? My son lost his phone....I suspended it...reconnected it with a different (my old) phone....and now can't get his contacts (we each had backup assistant) , only my contacts to show up on "his" phone. I don't want him to have access to my numbers...but it appears to be the phone numbers that were stored in the phone when I used that phone.
You'll need to delete the Backup assistant app from the phone, and then reinstall it as a new copy with the phone activated with HIS number; then it will restore or sync back HIS contacts. (If all goes as it shouls; as budone said earlier in this thread, Backup Assistant has been having problems for weeks, if not months, and it may not work as it should.
Good luck!

Sorting Contacts from Backup Assistant

I exported my Outlook contacts to a cvs file in Excel. I deleted all of the unnecessary fields so that I basically had the following fields: First Name / Last Name / Phone / Mobile / etc.
I imported the file to Backup Assistant and then synced it with my phone. The contacts are now on my phone, but they are listed (sorted) by First Name. How can I get my contacts listed on my phone by Last Name?

Some phones do sort by first name, and some give you the option of sorting by first or last. If you have a phone that sorts by first name, then you would have to switch and put the last name in the first name field to "trick" your phone into sorting the way you want.
I wish I had a better answer, but if the phone sorts by first name only, then you have to "force" a sort by playing by the phone's rules...

Deleted contacts keep re-appearing in my Contacts. Why??!!! Backup assist failure.

Every morning when I wake up, I have an alert on my Droid Razr M that says the backup assistant failed. So I delete some old contacts to make room so I don't have to pay for an upgrade. Same thing the next day. I look, and ALL the contacts I deleted have been re-populated to my phone! How do I get them to stay gone?

I want to ensure you have positive experience with Backup Assistant. Let's ensure your contacts back up at the time of removal. To backup current contacts head into Settings > Backup Assistant Plus > Backup Assistant plus Contacts > Sync Now.
YosefT_VZW
Follow us on Twitter

Contact Backup Assistant Error

About 2 or 3 days ago, I started getting an error when Backup Assistant tries to sync. It gives no specifics, just says "Communication Error". If I look at the last backup status, it gives the last date and time that I or the phone tried to do so and it says that it failed. I have been reading that the only way to get around this is a factory reset. I am hoping for some other alternatives, as I don't want to have to re-download & install all my apps & etc again... (In the cloud app, it gives the last backup date of 12/18.)
This is very discouraging for a new Verizon customer...

Ensuring your contacts are backed up is very important MattyWat! Let's get to the bottom of your application concerns.F First I would recommend resetting your network by removing/reinserting the SIM card. To learn how to remove/reinsert SIM card click, http://vz.to/1bofzUi then test device. Should you still need assistance please feel free to reach out to us.
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Question about backup assistant app on Iphone 4s

My mom just gave me here Iphone 4s (I came from a dumbphone) and I had backup assistant on my old dumbphone, and my mom had backup assistant on her iphone, they verizon employee told me to wipe the iphone, download backup assistant app and sync so I don't get both her contacts and mine on the phone.
but I was wondering instead, if I could delete all her contacts and then run backup assistant instead of completely wiping the phone, would that work?

If you do have contacts stored on backup assistant, go to backupassistant.vzw.com, select all contacts and export to csv file. Then import contacts to your email account through gmail/yahoo and use itunes to transfer your gmail/yahoo contacts into the iphone. That was the easiest way I could figure out on my own. Should help.
Peace and love.

Backup Assistant will not accept my PIN

Backup Assistant will not sync from the phone. It keeps saying the PIN is invalid, even though it is the PIN that it sends when asked.
How do I get the PIN to with?

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Backup Assistant Icon Absent

These instructions don't help me because there is no "Backup Assistant" icon:
http://support.verizonwireless.com/how_to_use/backup_assistant.html
Is there another way to "open" Backup Assistant?

@NeedSomeAdvice, on the HTC Incredible, Backup Assistant is a sync app.
Go to menu->settings->accounts and sync. You should see backup assistant here. If not, simply click on "Add Account" in the bottom right and add Backup Assistant to the list of synced accounts. Follow the instructions on screen to configure it.

Unable to sync Backup Assistant since the OS 8 download. Or is it the Verizon server?

I have been trying all day to sync my contacts with Backup Assistant but the IPhone will not sync. I thought it could be the download of OS 8. or is it the Verizon server that is not working? Anyone else having trouble syncing contacts?

I have a similar issue. new iPhone 6 with version 8.1.1. No backups in awhile. Keeps timing out saying wither server is busy or error (10, 0:600). Uninstalled app and reinstalled Verizon Backup Assistant. Setup with the new code that was texted to me and still having the same issues. It seems like this is on the Verizon end. Anyone else? The wireless backups were great between hard backups when they worked.

Backup Assistant Plus on Motorola Razr HD won't stop attempting to sync

How do I get Backup Assistant Plus to stop attempting to sync? I've googled this and found it to be a common question, but none of the solutions posted there have resolved the problem that when my phone has been in standby for a few hours (or possibly its when I'm moving around into and out of WiFi coverage) and I wake it up, it attempts a Sync and fails.
I never used to have this problem, but for whatever reason, at one point I attempted to set up Backup Assistant Plus, decided I didn't like/need it, and attempted to turn it off. This has been happening ever since and I'm really tired of having to dismiss the sync attempt page.
In Settings->Apps->All->Backup Assistant Plus and Settings->Apps->All->Backup Assistant+ Contacts, the Disable, Clear Data, Clear Cache, and Clear Defaults buttons are greyed out. Force Stop doesn't seem to help.
I went to the My Verizon page and removed Backup Assistant Plus from my account. Still no help.
One of the suggestions I found from Google was that perhaps one needed to disable backup assistant plus on the phone first before disabling it on My Verizon. Only problem there was that I couldn't find how to disable it on the phone.
I've been putting up with this for nearly a year and I'm sick of it. Any help?
Thanks.

BlueNGray
We definitely want to resolve this syncing error for you! One year is a long time to be dealing with this trouble on your Droid RAZR.
What is the exact error message you get? Have you tried to Master Reset your device to resolve? http://vz.to/1gJSQ9v Which software version is running on your device? http://vz.to/QrySZX
RuthW_VZW
Follow us on twitter @VZWSupport

Backup Assistant - I am posting as a new item as this issue is shown as resolved and it is not.

I just got my second LG Cosmo 2 phone device and am having the same problem noted by others. I was told by a customer service rep to take my first phone back to a local store and exchange as the backup assistant problem I am having will be resolved. Well it did not resolve...read on. The first time I go to use the phone in the morning Backup Assistant is checking if changes to my directory have occurred. You have to unlock the phone to let it complete or you hit end to cancel the update. I have worked with customer service to fix the problem with no success. We have deleted backup assistant, which apparently re-installs automatically when you access "Apps". One customer service agent told me to change my schedule from midnight to some other time in the day as sometimes the Verizon systems are not available from midnight to 6 am. I am totally frustrated with this annoying issue every morning and especially if you are in a hurry to answer or make a call. Seems to me the backup assistant application could have a schedule option of "off" or "manual" so that this problem goes away. Let the phone user determine how they want to manage their directory backups. I've been in the software business for over 30 years and backup assistant is just poorly designed and it is proven by the numerous complaints similar to mine. It would be so simple to fix with a software update and stop a lot of wasted time in this forum or unnecessary calls to customer reps. It anyone has a solution please let me know. Thank you much.

Hi gmeyerco,
I know how frustrating it can be to have Backup Assistant connect randomly. The next step I would take would be to uninstall the application and reinstall it. Please follow these steps to uninstall/reinstall:
To Uninstall:
Press Menu
PressMediaCenter
Press Browse and Download
Highlight Backup Assistant
Choose options on the bottom left
Choose Cancel Subscription
To Reinstall:
Press Menu
PressMediaCenter
Press Browse and Download
Press Backup Assistant
Choose Free Subscription
Then follow the steps for installation and set up.
I am certain this step will resolve your issue, please reach out to us if the steps do not resolve your concern and we will certainly continue with trouble shooting.
Thanks,

Backup Assistant unable to sync - resolved

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