Contact Backup Assistant Error

About 2 or 3 days ago, I started getting an error when Backup Assistant tries to sync. It gives no specifics, just says "Communication Error". If I look at the last backup status, it gives the last date and time that I or the phone tried to do so and it says that it failed. I have been reading that the only way to get around this is a factory reset. I am hoping for some other alternatives, as I don't want to have to re-download & install all my apps & etc again... (In the cloud app, it gives the last backup date of 12/18.)
This is very discouraging for a new Verizon customer...

Ensuring your contacts are backed up is very important MattyWat! Let's get to the bottom of your application concerns.F First I would recommend resetting your network by removing/reinserting the SIM card. To learn how to remove/reinsert SIM card click, http://vz.to/1bofzUi then test device. Should you still need assistance please feel free to reach out to us.
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Wth?! need help with backup assist

ok so i recently switched to verizon. so far i am not happy. this might be the last straw.
basically a few days ago i was online using backup assist. i would go to the page. it would give me a list of my contacts to edit etc.
well. yesterday i tried to log in and use backup assist. but what happened? the link (for whatever reason) send me to 'sync and connect'
every time i would TRY to get to my contacts? 'sync and connect'
well the thing is i DONT WANT to sync and connect. first of all i dont want to give verizon my email. second i dont want verizon to sync all my emails (like it said i would if i proceeded)
so my question is.. WTH happened to my contact backup assist? thats all i want to do.

Backup assistant has been going through changes; Media Center recently got an update; and the Sync and Connect is apparently a new feature. Like you, bon0054, I don't necessarily want my email contacts synced with my cell phone list.
makeuwunder, thanks for posting a workaround (and I do consider having to uninstall a previously working app and then reinstall it a workaround!). I'm trying to find out more about Sync and Connect - it seems to be a replacement or upgrade to BA for smartphones.
I don't agree with making it a forced update though - you should have the option of keeping your current backup assistant method, or moving to the new version, without the hassle of uninstalling and reinstalling to avoid having to update to the new version.

Backup assistant w755

Hi folks,
I switched back to a w755 several months ago. Had a Intensity (rotten phone). Running Backup Assistant on Intensity. Now I get error message on 755 to delete and reinstall. I have been looking on support site for instructions for this but could not find any. Where oh where is the info when you need it. If anyone could point me to the page I would appreciate it.
send it to this mail account please. It is a public account that I use for websites so if it gets spammed it gets spammed.
Please put verizon info in the subject line.
Thanks for the help

The error message might related to the Get it now/media center catalog update that happened earlier this year.
Read post 24 of this thread.
http://community.vzw.com/t5/Basic-Phone-Discussions/Unable-to-download-Backup-Assistant-Error-3332/td-p/493678/page/3

Why do I get "communication error" when selecting Contacts in Backup Assist Plus?

Have reset Backup Assistant Plus due to sync Errorcode 5 using Verizon response to others in this forum. After running Backup Assist Plus again, I find that I cannot select Contacts for backup. I get a message that says "Error - There was a communication error". I was able to select pictures and these were successfully backed up. Any suggestions?

Hello BobS3!
We absolutely want to make sure your contacts are backing up as well! I'm sorry you're running in to this concern. Let's figure this out together. Just to clarify, you mentioned you reset Backup Assistant Plus. Was this by following these steps: http://vz.to/14Iv5eS and clearing the data for the Sync Service and Backup Assistant apps?
Additionally, here is the easiest way to backup your contacts: http://vz.to/17zlkh3
Let me know the results!
Thanks!
MelissaM_VZW
Please follow us on Twitter @VZWSupport

I am getting an error with Backup Assistant

Everytime it runs it says: "Failed to SyncErrorcode:10".
Thanks in advance for your help.

BA does not work well with some smartphone and this error is very common... Most just export data into gMail to resolve this issue....
Try Importing all contacts to Google and then all you have to do is check the double entries and select delete..
1. Log into Verizon Backup Assistant
2. Click on Export to CSV
3. Save File as (or Rename to) Contacts (it should already be converted to CSV so including .csv is redundant)
4. Log into Gmail/Google Voice
5. Click on Contacts
6. Click on Import
7. Browse for the Contacts (.csv) file
8. Click Import
9. Disable BA by going to Settings / Applications . Manage Applications / All Tab / Sync Service / Clear All

Importing contacts into Backup Assistant

VZW told me the only way to import contacts from an old phone is via the Backup Assistant. (I was with another carrier). I have my contacts on my PC in vcf or csv form. I can adapt the csv file to suit any specific format that VSW would have. Not too difficult with a spreadsheet.
I havent found any way to import multiple contacts in a single file, except manually one by one in .vcf format.
When I try to import just two contacts in vcf, they come out mixed up in BA.
I also tried to use the specific VZW BA csv format by exporting as a csv file one of the contacts I imported individually: I opened the exported csv file, which had one contact, duplicated that contact with a small difference in the last name, and tried to import it again. I got the usual warning:
We need complete information to save each imported contact as a new Backup Assistant contact. Please complete all the required fields First Name, Last Name or Company Name, Phone Number or Email Address for the following rows: 2 & 3. All your other contacts will be imported.
Please anybody, let me know if there is a way to import a number of contacts, even if there is a limitation on the number I can do in one import operation. That will always be better than importing hundreds of contacts one by one.

windysun wrote:
VZW told me the only way to import contacts from an old phone is via the Backup Assistant. (I was with another carrier). I have my contacts on my PC in vcf or csv form. I can adapt the csv file to suit any specific format that VSW would have. Not too difficult with a spreadsheet.
I havent found any way to import multiple contacts in a single file, except manually one by one in .vcf format.
When I try to import just two contacts in vcf, they come out mixed up in BA.
I also tried to use the specific VZW BA csv format by exporting as a csv file one of the contacts I imported individually: I opened the exported csv file, which had one contact, duplicated that contact with a small difference in the last name, and tried to import it again. I got the usual warning:
We need complete information to save each imported contact as a new Backup Assistant contact. Please complete all the required fields First Name, Last Name or Company Name, Phone Number or Email Address for the following rows: 2 & 3. All your other contacts will be imported.
Please anybody, let me know if there is a way to import a number of contacts, even if there is a limitation on the number I can do in one import operation. That will always be better than importing hundreds of contacts one by one.
I think that was the error - exporting only ONE - try to export your current contact list. Look at the structure of the csv that gets exported, especially the field delimiters (probably commas) and record separators - this could be line breaks, carriage returns, periods - and this is critical to BA beign able to distinguish one contact record from another.
Once you know the structure and how it separates each record (contact), then you can add the data from your other import list, making sure it follows the same rules; if it uses something else to separate the records, then you'll need to do a search an dreplace for those characters so the structure matches.
Also, the number of fields needs to be the same for each record; if the field is blank then something needs to be put in, like a space, so the right information gets put in the right fields.
Hope this all makes sense....post back with any further questions.

Backup Assistant showing no contacts online

I have a Samsung Intensity (Flamingo Red) and have been using backup assistant regularly. Today I wanted to look to see what the contacts looked like online, but I didn't see any.
I upgraded to Backup Assistant Plus (free version), forced a backup from my phone, and looked again. No contacts online.
My phone is listed as supported.
Do I need to do something else before I can see it?

MM1772, you should certainly be able to see your contacts backed up online, so I want to assist to make sure this is working. First, make sure you are logging into My Verizon with your own mobile number or username. If a different line is setup as the primary line online, you'll only be able to see the contacts from that line. You'll need to make sure your line is registered. Next, sometimes after syncing, you may need to log out and back in for the contacts to update. Are you receiving any errors when trying to view your contacts?
Let me know if you need further assistance with viewing your contacts online.
MarquiaF_VZW
Follow us on Twitter @VZWSupport

Backup Assistant Plus ate contacts-- anybody else?

How do you get to a restore point? The same thing happened to me =/
>>Branched from an earlier discussion<<
Message was edited by: Verizon Moderator

BA+ is unreliable for backing up the data it thinks it is backing up, which makes it USELESS.
Backup Assistant Plus backed up only half (663) of my contacts - no error messages, no notifications, no warnings, nothing to indicate that it had not backed up all of my contacts. I restored to my replacement phone thinking everything had transferred from my old phone to my new phone, then a week later I found a contact missing, then a phone number missing from another contact. Called Tech Support who found a note that said that BA+ does not guarantee it will backup everything. THEY SHOULD HAVE TOLD ME THIS WHEN THEY TOLD ME TO USE BA+ TO BACKUP/RESTORE TO MY REPLACEMENT PHONE!! After 4 unsuccessful phone calls to Tech Support (one of them saw that there were 634 of my contacts in the Verizon Cloud trash), I finally went to a VZW store and asked them to physically connect my phones to copy my Contacts. That person told me that BA+ had not backed up 634 contacts from my old phone. At least she tells her customers that BA+ is buggy and that they should check to make sure everything was backed up.

I cannot view my contact list via Backup Assistant Plus

I go to My Verizon, More Actions, Manage My Contacts. After doing so, up comes a dialogue box which welcomes me to Backup Assistant Plus. It has an option to add one or more email accts. I choose Windows Live Hotmail and enter my email address and password. After doing so, I receive an error message which reads, "Failed to add endpoint due to the following reason: Missing Device Name. Please try again." I am entering the correct email address and password but to no avail. As a result, it is impossible for me to see the contact list within Backup Assistant Plus. Has anyone else noted this behavior? Thanks in advance.

Thanks but I cannot seem to follow the instructions. I cannot see the Content Management selection you mention. It seems that I already have BAckup Assistant Plus on my acct. as I can go to that option on my phone and it tells me that the most recent backup was successful. I can't see these contacts online however. To review, I choose More Actions - Manage My Contacts - Welcome to Backup Assistant Plus - At that point, a box comes up asking me to add one or more email accts. I choose Windows Live Hotmail and enter the correct email address and password. That is when I get the aforementioed message, "Failed to add endpoint due to the following reason: Missing Device Name. Please try again."
This has become very frustrating as my calls to Verizon have not helped. However, it is reassuring to know that my contacts are indeed being backed up through my Microsoft Outlook acct. and can be retrieved from there should need be.
Nevertheless, I would sure like to be able to see and manage these contacts on Backup Assistant Plus online. Thanks for your help.

Error Code 1001 with Backup Assistant apps

This started a while ago, but I'm back on a Verizon network for a few days so I figured it would be easier to try to solve it now.
I moved to Canada and have a Koodo sim card that I switch over to when I'm there. The first time I hopped borders (went back to the states for a few days then back to Canada), I had some APN issues and was looking into ways to remedy them, and thought I temporary uninstalled the Backup Assistant apps. Right now, Backup Assistant+ and Backup Assistant Contacts show up as 0.0 bytes in my Settings>Apps menu, but they don't appear to be accessible through the Verizon store.
Every so often (and I can't trace when it happens, it's on both the Verizon and Koodo data networks and when I'm on Wifi and when my signal is at any strength), I get an error popping up that says "Sorry, we're having trouble connecting. Make sure you have a good signal and try again. If you still can't connect, call us at 800-922-0204. Error Code 1001"
This is sometimes accompanied by a Backup Assistant Plus icon in my taskbar that tells me to "Tap here to configure your settings" - in the past, tapping it has only brought up a popup that says "Please wait while we connect..." or something, however I got the option to go to the app this time and it is currently stuck on the loading screen with a loading icon that says "Connecting" next to it.
This happened in the last 2-3 minutes, so I haven't seen if the error stopped yet.
Ideally, I want to be able to continue to backup my contacts with Verizon even on the Koodo APNs, which is what it seemed like I was able to do before I came back to the states. Any help to achieve this would be appreciated. Thanks!

I understand the importance of being able to use your device to the fullest of its' capabilities ahwitz. Do you still have active service with us? Have you permanently relocated to Canada? Please be aware we only support devices that are permanently based in the United States. We do have global roaming options; however, that's on an occasional basis. If you are using a Verizon Wireless configured device outside the United States on another network, I'm sorry our control is limited.
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

How can I restore contacts from Backup Assistant

My contact list has been corrupted. I have been using Backup Assistant for some time and want to restore my contacts from a previous backup.
Verizon seems to have changed BA since the last time I used it and the only function seems to be to take my corrupted contact list from my phone and store it. Any suggestions on recovering my non-corrupted contact list?

Here is a reply from a VW CS regarding the same question a few months back:
Click this link Backup Assistant (sign in) to check if contacts are available. You may sync directly from the site, by simply clicking sync on the right hand side (above contacts).
You may also try to sync by adding your G-mail account to the your device then go to Settings > Accounts & Sync > Ensure Sync is on for G-mail account. You may also select Auto-sync.
For additional information on how to restore contacts, click the link below:
Backup Assistant

Nokia Lumia 928 apparently died after an attempted Windows 8.1 update. Replacement phone arrived the next day. How can I restore my contacts, photos, etc.? Backup assistant is no help and I don't know how to access the Cloud.

Nokia Lumia 928 apparently died after an attempted Windows 8.1 update. Replacement phone arrived the next day. How can I restore my contacts, photos, etc.? Backup assistant is no help and I don't know how to access the Cloud.

Did you have the phone set to backup things to the One Drive on Microsoft servers?

Status of Backup Assistant for Contact Information

Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information?
I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.    I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my work added no value me.
I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago... If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone...
Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.
As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress. Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
Key questions for me:
1) Can the cost of downloading backup assistant and the syncing be refunded to me?   (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
2) When will the site be functioning with normal capability?
3) What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code?
4) If the application were working normally, how would one do updates online and have those updates exported back to the phone?

BillW wrote:
Can some one tell me (preferably a Verizon technical resource) the status of Backup Assistant for Contact Information? I doubt you will get anything but the "canned" response from the employees and techies....we are aware of a problem and have no estimated time of resolution.
I upgraded to a new phone a few weeks ago, and when searching MyVerizon saw the availability of the "free" contact backup capability...     It is not really free for me, because I don't have a data/text plan, so I had to pay for the app download and sync text transfer.   Yeah, I hear that. $1.99.... I figured it would be worth a few dollars to have the backup capability and ability to enter data from a keyboard instead of the numeric pad (I have a flip phone without a qwerty keyboard).     The sync import of my phone's contact list worked fine, and I spent quite a bit of time updating addresses online...   However, the changes online were not exported back to my phone, so my work added no value me. That's where the current issue is - syncing online changes back to the phone.
I attempted to wait a few days to see if a regular update would resolve the problem...   Tried making a few updates today--the web application seemed buggier than a few weeks ago... If I tried to input more that a one field, it refused to save the contact.   I could update by doing small updates and saving, but this was painful...   Tried several times to update the ICE contacts--they would appear to be OK, but after a save the changes were lost...
Tried reading documentation to see if there was an explanation of how to download changes made online to phone...     Could find nothing other than instructions to download to a "new" phone... The "sync" with the online system is supposed to happen automatically. I set the option on my phone (go to BA on the phone, Options >> Set Schedule. I have mine set to late night.) It is supposed to connect to your online backup and sync any changes. Mine shows last back up at 10 days ago, and I am not inclined to hit the "back up NOW" option as that is what seems to be causing loss of contacts form the phone.
Came to the forum to see if there was a message here that would help me...   I was very disappointed to see that the Backup Assistant has apparently been "broken" for several weeks with no apparent resolution timeframe available.
As an IT guy, I was appalled that Verizon does not have anything on the web site that warns users that there is a problem with the site and gives an approximate resolution time for the problem.    This is always a priority for my group--make the users aware of the problem and give them status on resolution progress. Verizon's lack of information has let me waste time and money trying to work with an application that is known to be broken.
Key questions for me:
1) Can the cost of downloading backup assistant and the syncing be refunded to me? Once the app is downloaded, there is no data charge for the syncing... and I doubt you will get the refund of the $1.99. (The service to date has only provides me with a frustrating online update experience with no benefit to me on my phone.)
2) When will the site be functioning with normal capability? No clue...
3) What is normal function?   Are the problems that I have had with updates due to the problem discussed in other posts or are they standard features of buggy code? It has worked as you expect it would, for me, in the past. I have used it for years, actually, and been pleased, and recommended it to others. The recent debacle is very disappointing.
4) If the application were working normally, how would one do updates online and have those updates exported back to the phone? Normally, it would be automatically synced to your phone when you log out of the online service, and then a daily backup from your phone to the website would occur on the schedule you set.
I am not a Verizon employee, I am simply a customer, satisfied for the most part with my service, and I like to help others. This recent BA mess is not fun....and I hope it gets resolved very soon.

How do I get my contacts from backup assistant onto my curve

I have a Blackberry Curve 3G 9330. I need to get my contacts off of Backup Assistant onto my Curve. How do I do that?

KevinNeal, Let's get your contacts restored. The app world has the backup assitant application if you do not already see it on your app page on the device. Let us know if you have any other questions.
sheritah_vzw
Follow us on Twitter
@VZWSupport

How do I transfer contacts from my lost phone(note3) to my new temp phone(droid mini) when I had backup assistant on old phone?

I had backup assistant on my Note 3 and could view the contacts online inbetween phones. Now after getting a different phone after I lost my Note 3 I can not even view my old contacts online.

Did they get moved to the trash can online inadvertently? If ater a couple days they don't populate on your my vzw.com tech support can open a trouble ticket to have them restored. Try the vcloud app to but sometimes it just takes a few days for the system to catch up after changing devices. I like to keep mine on my SD card, in Google and backed to gcloud app just in case. Once you get them back online export a csv copy to your Gmail that way you can just click sync contacts in settings and they'll come right down to phone

Contact Backup Assistant Error

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