Bad B box?

Hello,
My co worker is having another problem with her new Mac. She is creating files in Page Maker and exporting them to a PDF. Then she puts it on a zip disc and brings it to the pc to send out to the printer. When she opens the file on the PC she gets this error message, and the text prints out very messed up looking. (kerning is erratic, letters falling out of line, etc.) Any ideas? We don't get support for our Macs from IS...which is probably good since they don't know anything about them.
"The font Arial bold italic MT has a bad /BBox"
Thanks ahead of time.
Heather

Then follow these steps:
Launch the Distiller.
You first need to tell the Distiller where your fonts are. Press Command+L. Click the Add button and navigate to the folder where the fonts are that are being used. Click "Open" when you've reached the folder. That path will be added to the list. Do this for each location if the fonts are not all in the same place. If you have folders of fonts within a folder, you must also do this for subfolders separately. Click OK when they've all been added.
Choose the setting you are using to create your PDF (High Quality Print, Press Quality, etc.).
Press Command+E to call up the PDF settings for that setting. Click on the Fonts tab.
The check box for "Embed all fonts" needs to be on. It's up to you whether or not you want to turn on the check box for "Subset embedded fonts when percent of characters is less than:xxx". With it on, only those characters used in the document are embedded. Otherwise the entire font, or fonts are added. This can make a significant difference in the size of the final PDF if you used a lot of different fonts. But it works either way.
Now go to the drop down list above the left pane. Choose each folder from the drop list that contains the fonts you need. With each font, click the Add button. You can press Command+A first to select all so you only have to click Add once for that group. Repeat for each separate font location until you have added all of your fonts. Click OK.
Save this as a new setting if you want.
Create your PDF.

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BADI for raising alert when Saving Opportunity

Hi,
Can some one help me with identifying the BADI for raising a alert when saving a opportunity, and suggest steps to implement that BADI?
Regards,
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Hi Chinnu,
Implement the method 'CHECK_BEFORE_SAVE' of BADI 'ORDER_SAVE'.
Transaciton: SE18, enter ORDER_SAVE in the BADI text box and in the menu choose 'Enhancement implementation' and select overview. You will get a pop up and at the bottom you will get a create button. Go ahead.
Reward if helpful.
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Remote and Motorola DVR Problems

I was connected to fios internet and tv on March 5, I have called tech support at least 8 times about the remote not working . I have had 3 boxes and 2 remotes sent to me and I still have the problem . I have a Sony Bravia LCD 40" TV
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You are welcome funkyybuda. This seems to be a "hit or miss" problem, some people say turning off the light sensor helps, some say turning off the "vivid" mode on the TV works, some say neither helps, etc. But apparently for some people, changing a setting on the TV really does help, I guess it just depends on your TV brand and model, or perhaps the specific STB you have. Strange.....but glad it worked for you
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Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX 76248

Not what I expected

So instead of arguing with a billing agent, I had to hang up with them and regain my composure. I for one do not expect anything for free. I work my tail off for what I have and when I pay for something, I expect it to be nothing but what I paid for. So I have a little back ground of my experience from signing up for X1 and giving up my regular boxes. I'll post what has transpired from my conversation about an hour ago. The next paragraph was sent private message to one of the forum mods in which I have yet to hear back from Seems like I fell into the unhappy comcast customer pool. So I have been waiting since Last Thursday for a billing supervisor to contact me. Been on hold almost a half hour just now trying to speak with someone. This is why I'm not happy.1. The first time I spoke to an agent and ordered the X1 SIK(6/12), he botched the shipping and I had to wait almost 2 weeks for my equipment.2. Got the DVR running in 10 minutes as I stated to you before and the 3 other boxes were no good. Speaking with the tech that day for almost 2 hrs says he is sending a tech to the house no charge to me with 3 new boxes.3. The tech arrives 6/20 and tell me its not the boxes, not the wiring but the network that updates the boxes has an issue and after 9 pm that night, I can hook the boxes back up and all is good. He did not bring any boxes into the house to even try. All of the 3 did not work like he said. Also got a call around 5:30 pm that night confirming a Sunday 5 pm tech visit for wiring issues. I had no idea this was happening and I cancelled it. I was not going to be home anyways4. Called tech support 6/21 and that agent tried to reset the boxes which failed and said I needed another tech visit in which now I had to wait until 6/25 and would be no charge to me.5. The tech gets to the house on 6/25 and the guy explains that he only has 1 of the type of boxes I have with him but has 2 newer Xi3 boxes that would require to give up the 4th tuner in the dvr, so I can only record 3 shows and not 4, fine I said so he installed. The 2 guys were quick and very happy the tv's were all working.6. The new bill arrives via email and states I'm being charged 39.95 for the tech visit and $79 for installation. Why on earth would I have to pay that when I was promised the free visits? They should go back to my converstions with the agents to verify this if they want. They also installed a signal booster and took a picture of the wire mess the first tech left behind when he attempted to add line splitters. I also understand that the old equipment is listed on the account and Comcast should have them by now. I sent them UPS last Thursday. The tech took the 3 bad X1 boxes with him. I just want to get those charges off my bill and get on with it. I have spent so much time dealing with this. Any help you can give or even forward this to someone who can make it happen. I'm sorry to hit you with all of this. So today 7/5 I look at my account and the bill is $425... Yes my triple play runs us now about $225 a month and thats just with Starz added. Thats acceptable. I'm being told today that because it wasn't noted on the account, I have to pay for the tech visits now. They will only take off 39.95 thats noted on the account. I want the $130 removed like I was promised. The amount increased from the original 79 and 39.95. Plus The bill changed from 215.30 to 175.35 with a due date of 6/29 because of switching services I guess and now that extra 39.95 is back on the bill as well. Can they not go back to the recordings of the conversations and listen to these agents telling me what they were offering?Please if this is being seen by supervisors, by all means call me so we can straighten this out. I was hoping that I was going to be one of the lucky ones that doesn't have problems but being a long time customer, this is totally unacceptable and you will lose us as a customer. So if anyone can learn something from this is have the agent note everything on your account and get a copy sent to you. That will save wasted time dealing with these problems

jnln2011 wrote:
So instead of arguing with a billing agent, I had to hang up with them and regain my composure. I for one do not expect anything for free. I work my tail off for what I have and when I pay for something, I expect it to be nothing but what I paid for. So I have a little back ground of my experience from signing up for X1 and giving up my regular boxes. I'll post what has transpired from my conversation about an hour ago. The next paragraph was sent private message to one of the forum mods in which I have yet to hear back from
Seems like I fell into the unhappy comcast customer pool. So I have been waiting since Last Thursday for a billing supervisor to contact me. Been on hold almost a half hour just now trying to speak with someone. This is why I'm not happy.
1. The first time I spoke to an agent and ordered the X1 SIK(6/12), he botched the shipping and I had to wait almost 2 weeks for my equipment.
2. Got the DVR running in 10 minutes as I stated to you before and the 3 other boxes were no good. Speaking with the tech that day for almost 2 hrs says he is sending a tech to the house no charge to me with 3 new boxes.
3. The tech arrives 6/20 and tell me its not the boxes, not the wiring but the network that updates the boxes has an issue and after 9 pm that night, I can hook the boxes back up and all is good. He did not bring any boxes into the house to even try. All of the 3 did not work like he said. Also got a call around 5:30 pm that night confirming a Sunday 5 pm tech visit for wiring issues. I had no idea this was happening and I cancelled it. I was not going to be home anyways
4. Called tech support 6/21 and that agent tried to reset the boxes which failed and said I needed another tech visit in which now I had to wait until 6/25 and would be no charge to me.
5. The tech gets to the house on 6/25 and the guy explains that he only has 1 of the type of boxes I have with him but has 2 newer Xi3 boxes that would require to give up the 4th tuner in the dvr, so I can only record 3 shows and not 4, fine I said so he installed. The 2 guys were quick and very happy the tv's were all working.
6. The new bill arrives via email and states I'm being charged 39.95 for the tech visit and $79 for installation. Why on earth would I have to pay that when I was promised the free visits? They should go back to my converstions with the agents to verify this if they want. They also installed a signal booster and took a picture of the wire mess the first tech left behind when he attempted to add line splitters. I also understand that the old equipment is listed on the account and Comcast should have them by now. I sent them UPS last Thursday. The tech took the 3 bad X1 boxes with him.
I just want to get those charges off my bill and get on with it. I have spent so much time dealing with this. Any help you can give or even forward this to someone who can make it happen. I'm sorry to hit you with all of this.
So today 7/5 I look at my account and the bill is $425... Yes my triple play runs us now about $225 a month and thats just with Starz added. Thats acceptable. I'm being told today that because it wasn't noted on the account, I have to pay for the tech visits now. They will only take off 39.95 thats noted on the account. I want the $130 removed like I was promised. The amount increased from the original 79 and 39.95. Plus The bill changed from 215.30 to 175.35 with a due date of 6/29 because of switching services I guess and now that extra 39.95 is back on the bill as well. Can they not go back to the recordings of the conversations and listen to these agents telling me what they were offering?
Please if this is being seen by supervisors, by all means call me so we can straighten this out. I was hoping that I was going to be one of the lucky ones that doesn't have problems but being a long time customer, this is totally unacceptable and you will lose us as a customer. So if anyone can learn something from this is have the agent note everything on your account and get a copy sent to you. That will save wasted time dealing with these problems
I apologize for the bad experience you had with this, I have sent you a private message. When you get a chance please check this. We will make sure to make this right. -FC

Internal Hard Drive will not mount -- need help!

My Mac Dual 450 has been a constant problem since I installed Tiger several weeks ago. There have been crashes every day. Disk First Aid did not help. Then I discovered I had TechTool Deluxe which I had gotten from Apple a few months ago. It has diagnostics for just about everything you can think of. I tried it. Big mistake.
Everything came out OK except it said there were some bad blocks, and an invalid BTree node size 8.0 (whatever that is). I tried to get it to repair the HD and it said it could not, that the HD was not mounted (I had booted from TechTool disk). Then I tried to reboot from the internal HD and I got a big bad black box saying that I had to restart. I tried that many times and kept getting the message. I booted from the Apple Tiger install disk and tried to run Disk First Aid on my HD but it said there were problems and Disk First Aid could not correct them because the HD was not mounted. I tried this and the TechTools Disk many times. Same result.
I then booted from an external system 9.2.2 HD and tried to use the Disk First Aid on that. Same result: it said the Macintosh HD (my internal) was not mounted so Disk First Aid could not repair it.
I have tried everything I could think of (option-boot, C-boot, etc) and nothing will let me boot from the internal HD or even mount it. I spent quite a bit of time with AppleCare rep and he could not succeed in getting the HD to mount.
He suggested either trying Disc Warrior which I do not have, or possibly resetting the PMU on the logic board and he sent me instructions for that, which seem ominous to say the least. And I doubt that it would solve my problem since the computer sees the HD, it just can't mount it. Resetting the PMU seems to be for computers that can't see the HD and won't start. But mine does just fine with other start-up disks.
Are there any suggestions on what else I can try? Is there a program that can be downloaded that mounts hard drives?
My Mac Dual 450 has 1.25 gb of RAM.
Thanks for any help. I need it fast.

Thank you for your suggestions and your continuing interest in trying to solve my problem. I rebooted with CMD + S and got the black screen with white text. Unfortunately I could not type anything on it. I typed /sbin/fsck -y and hit return. Nothing showed on the screen. I waited awhile in case this was one of those situations where it is hidden. But nothing happened. I tried the whole sequence a couple more times and same thing: I was unable to type anything that would show up on the screen.
Am I missing something here? I tried typing holding down various keys and could not get anything to register.
For what it is worth, the last line that showed on the screen is "panic. We are hanging here..."
I do not think that is related to what I typed since it was there when the screen first appeared, but could it nonetheless have somethng to do with my computer or hard drive?
I am right now installing system X.4 onto an external HD. If I can get that to boot and work OK, I can just use that for awhile until I get the internal either replaced or repaired.
If you see my previous posts, I had a devil of a time installing system X.4 to begin with. Maybe my HD was troubled all this time??? Or could there be some other underlying problem with my Dual 450? I suppose I will find out when I try to boot from the external.
Incidentally, I have an external HD with 9.2.2 on it and have had no trouble booting from it or using it.
Thanks again for your help.
Power Mac Dual 450 Mac OS X (10.4)
Power Mac Dual 450 Mac OS X (10.4)

Paragraph stops word-wrapping in Firefox

I am having the toughest time with an iWeb '08 website and text formatting.
In Safari, and IE, the page looks great. In Firefox 2.0.0.12 on both OSX and Windows XP, the paragraph text stops wrapping down the page.
http://www.cleanupthemud.org/cutm/10Million_DollarRebate.html
I have scoured Google, and endless forums in a quest for the reason why this is occurring.
Does anyone have any ideas?

DJFelix wrote:
I can't find anything different between the pages. I have looked on every tab of the inspector, and can't find anything different.
They don't appear to be different much, even when look at source code. But the CSS files said something else.
Your good page uses text box with elements class "paragraph_style", it's clearly in NoLimitedDistrict.css file.
Your bad page has text box also with elements class "paragraph_style", but they are wrapped inside an element with class "paragraph Free_Form", you can see it in 10Million_DollarRebate.css file.
I think FF didn't apply the css to the inner elements.
You will have to play around with this problem, try adding a text box in the bad page, copy+paste text from the bad text box to the newly added text box, apply font+style to it,
Leave the bad text box as is, don't delete it yet; publish to a folder and have a look. If the new text box works then you can delete the bad one.
BTW, the text in your good is text, if you can select partial of the text then it is text.

Desktop files disappeared (advanced user)

Hello,
Main Problem:
While working (though not specifically while I was watching, ie: I was cycling through firefox, acrobat reader, outlook 2010, and microsoft word 2010 without viewing the desktop very often) all of the documents on my desktop disappeared.
Meaning, they were all there (some have been there for months) this morning when I came to work and turned my computer on, and while working (without rebooting or doing anything abnormal) the files disappeared. None of the folders have disappeared nor have
their positions on the desktop changed. The only thing out of the normal routine that I did today was update Adobe Acrobat Reader 9. I don't use X because it conflicts with my printer, though lately it's been acting up anyway so I thought it might be 9 and
did the check for updates(I've had check for updates turned off until now). It updated from something like 9.2.5 to 9.5.1. Other than that it's been a usual day of typing in Word, opening PDFs and printing them out, with a little Outlook 2010, Mozilla Firefox,
and some wordpad.
Some specs:
Windows 7 Professional 64-bit (no pending windows updates)
ESET Smart Security, active, up to date, and running the entire time. (Full scan returned no problems)
8gigs ram, C drive 500GB, D drive 80GB, E drive 1TB
and other various goodies I'll be glad to divulge if anyone wants to know.
Things that are -not- wrong:
I've been using computers for over 20 years, I built this one from parts as I do with all my computers, yada yada, I'm the "computer guy" at my company I run the network, I setup all the boxes, and take care of all the repairs and problems. Then again I am
not certified or licensed in anything, there is plenty about Windows, and especially Windows 7 that I do not understand. Also, and this is quite unfortunate, I live and work in Japan so my OS is in Japanese. I am fluent to an extent but I cannot navigate some
of the control panel areas without a little trial and error because the chinese characters get a little tricky when you get into too specific of a subject; BUT, I love and have been using ACDSee Classic forever, with it's "show hidden" and "show system" files
options, I have free reign over hidden files and programs from the rest of the people that use this computer who do not know what ACDSee is (safer for them).
Nothing shows up in ACDSee or explorer with show hidden files active in my desktop folder or any other user's desktop (there's only one user but windows makes those "all users" folders anyway) or on the desktop itself. All the folders remain untouched.
Files that were positioned between two folders are missing, meaning I didn't accidentally click and drag the whole desktop into my recycle bin and some how clean the bin without noticing.
Only one file shows up in quick recovery scans of the recycle bin or the desktop, and I'm currently in the process of a deep scan of the entire C drive. (though I didn't delete the files, so why should they?)
Solution?
The only thing I can imagine is that somehow some sector of the desktop got "archived" or sectioned off in some manner. If I can assume the folders within the desktop folder have their own paths (their own separate sectors on the disk, albeit within the desktop
sector) and that the files within the desktop folder all share a common sector (the desktop folder) perhaps that sector got somehow funked with? For example the shortcut to "My Computer" even went missing. All I had left was a recycle bin and 9-10 folders
scattered across the desktop. So is there some way I can look into recovering that specific sector? Some sort of indexing/archiving that might cause this?
I don't have recovery points, nor that recent of backups to recover files such as last nights work or last weeks work, but more important than getting my data back is, [u]What Happened[/u]!? So it doesn't happen again.
It seems there are actually a fair share of people (on this site and MANY others) that have or have had this problem and now fear their desktop as an evil devourer of mid-term papers. In my case as well, weeks of work, in a business environment, definitely
NOT acceptable.
Help!
If anyone has any insight or ideas of what could be causing this that would be great. We need an open discussion on this. Again it does not have to do with Human error (me), nor does it seem to be a virus (the hidden files deal); I have plenty experience with
computers and after scouring the task manager and the hard disk with various tools I cannot find tens of files all from one single location, that were all there just hours ago!.............??? Trying a search or turning desktop icons on something simple like
that has already been done XD no offense, but this is not that simple.
Thanks for any input!

Thanks again Milos.
A. The desktop theme and start menu etc. remain unchanged. Would that stand as proof the profile was not reset?
B. I was directed towards recuva on a different forum as well and gave it a shot. The deep scan (of the desktop and all sub folders) did recover about 4 of my files, but they are older over written versions of the files; some of the more recently created
files don't even show up on the list... I can see stuff that was deleted last year, but not some of my missing files? That what leads me to think it's something to do with file restructuring, or maybe as you're suggesting a profile management problem. The
files just plain aren't considered to be related to the desktop folder anymore.
C. That makes sense. The desktop folder is handled differently than say a root folder on the D:\ drive... I don't save stuff on the desktop at home either... it's just something everyone seems to do for convenience at my office, though I've never seen this
problem before.
D. I sometimes have that too and usually am dealing with PDFs received via outlook 2010, thus am opening them directly with adobe's reader.
E. ?
F. Yes.
G. I will look into that; thank you.
H. Ya the administrative warnings in Windows 7 are quite a pain in my opinion... being told I don't have privilege on my own computer is a little silly... no doubt my fault for not spending the time to reassure my system that it's my fault though. I'm interested
in opening system rights both personally and for work, I will look into that when I find the time.
I also ran scan disk after a reboot (before I went home two hours later than normal the day before yesterday) but it only lasted like 3 seconds and said all is well?? Which I've never seen before, but maybe I forgot to check the "check for bad sectors" box.
So I plan to try and run that again today in as deep a format as possible.... I still assume that is somehow the problem... for the files to not even show up from a program like recuva, it feels like the sector was written off as corrupt somehow or...??
why only one specific folder, exclusive of it's subfolders! XD

Reading RAW files from Canon EOS 550D

I take pictures in RAW and process them with Elements 8. I had no problems when using a Canon EOS 1000D but now that I am using a 550D Elements is not reading the files. It is not just that it will not open them - it does not even read them as files.
I know that the camera is capturing good files, and that they are transfering to the computer because I can read them with the Canon utility Digital Photo Professional.
What do I need to do in order to get Elements to recognise my files?

I purchased PSE8 and installed it then ran the download 5.7 and discovered it still does not work by putting the Camera Raw.8bi file into the Photoshop Elements 8.0 Plug ins file as detailed on Adobe's instructions. It still would not import the raw files. I then discovered another method through another helpful thread to place it as follows:
C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 8\File Formats\Camera Raw.8bi
This works! The only downside is that when you open the editor from the organiser you get a bad command box saying that it does not like the Camera Raw.8bi file in this location, but if you ignore this message it still proceeds to open the editor and you can proceed as normal. I have tried to put the Camera Raw.8bi into the other Plug-In files to see if it behaves better without any luck, so if anyone has any further ideas to stop this bad command box then everything will be as it is meant to be!
To be honest this update has been available for months so its also up to Adobe to pull their finger out and get it corrected because they are still giving the same instructions for newer updates as well.
I hope this helps somebody !!
Shaun.

Premiere Elements 9 Will Not Run

I have tried installing it several times but running into the same issue: PRE9 will only open as far as the dialog box to set new project name. Somehow the software will not respond to any keyboard or mouse commands at that dialog box except to mouse click on the X botton at the top right corner, and one other button whose name escapes me at the moment. Nothing happens when I click inside the project name box to try to change the name, or the Browse button to change the path, or another other buttons actually. The only thing it lets me do is close the software.
To clarify: I do get past the load screen. I can click on Edit, then click on New Project, and that's when the bad dialog box comes up.
I have tried installing with the software disk and also from a fresh download from Adobe's site. Photoshop Elements seems to work fine though.
The computer is a Dell i542i desktop with Intel quad Q9300 cpu, 8 GB RAM, Windows 7 Premium 64-bit, ATI 4550 graphics card in dual display mode (42" LCD TV on HDMI and 24" LCD TV on DVI).
Thanks for any insights.

Over in the Premiere Pro area (or maybe it was in the Hardware section... didn't pay a lot of attention 'cause it really didn't matter to me) I read a message about using two nVidia cards with no problems (other than no dual-card SLI support)
I **think** that was with two SAME model nVidia cards
And, of course, PPro is completely different code, so PreEl may simply not work with two nVidia cards

Mac / CS4 Photoshop to 4525 prints jargon.

Hi,
We are having inconsistent problems printing to our networked HP 4525 printer from Osx 10.6.6 using Photoshop CS4.
We have upgraded the printer firmware to Dec 27th 2010 and using HP Mac printer drivers 2.5.2
The printer will work most of the time but occasionally will spool out endless pages of jargon / junk / postscript. The only way to stop this is to take the power out of the printer for a few minutes.
When printing sometimes we see the error %bad bounding box% seen but this does not necessarily result in jargon being printed.
Does anyone have any ideas what else we can try to fix this or having this problem themselves?

Hi Dave
Thanks for the suggestion but unfortunately our Windows system is tied to the HP Universal Driver so I don't think there is any likelihood we could change that

[iPhone] [Bug] Fixed Width Fonts Aren't

Aren't fixed width, that is. I imagine they're still fonts. =)
Recently I've been doing some ASCII art applications on the iPhone and I've noticed that things don't render the way I expect. I threw together some quick demonstration images of boxes rendered with fixed width fonts in TextMate.app and then on the iPhone simulator to show the difference. Although I used TextMate.app, similar results were found using TextEdit.app.
First some boxes rendered in the fixed width font Monaco 12 pt in TextMate.app
The first is a large 6x6 box with an interior of 5x5 spaces.
The second box uses tabs. This is not an important box really--it's expected that different apps use different lengths for tab. In fact, this box looks completely different in TextEdit.app where the tabs are much wider. Don't worry too much about box number 2.
The next box is a 3x3 box with one space in the center, and the last box is a 4x4 box with... well, you get the idea. Note how all boxes render as squares correctly.
Now here's an image of the same boxes rendered with Monaco 12 pt on the iPhone's UITextView:
Some problems are immediately visible. White space has some width, but it's far too small. I'm not too concerned about the tabs (box #2) since as I said above, I expect some variance in tabs, but the rest are pretty bad, especially box #3 whose single space looks positively anorexic. I focus a lot on white space here, because it's notable, but also notice that the + is wider than either the - or | as well.
The Monaco font on the iPhone is not fixed width.
The situation with Courier 12pt is slightly better but still has issues:
Courier 12 pt on TextMate.app:
Courier 12 pt on the iPhone:
Unlike Monaco this is almost correct. Ignore box #2 again--I don't expect tab to work out. Courier doesn't have the same issue Monaco has with most characters. |, +, and - are all taking up the same width. However, as the boxes grow larger (Boxes 3, 4, and 1), the consecutive spaces start to show more and more how they're slightly too thin. It's barely perceptible in box 3, noticeable in box 4, and impossible to miss in box 1.
It looks like the Courier font on iPhone has a space which is too narrow to be fixed width.
As far as other things to try: I tried this with Andale Mono and Courier New as well with similar results. Also, although I've used a UITextView here, it also happens if you render a UIWebView containing the boxes inside of <pre> tags as well as outside of <pre> tags but use for spaces.
Has anyone else seen this phenomenon? Is there a fix or something I'm missing? Or is this a bug?
Thanks!

Bump. =(

Multstream Cable Card Programming and TiVo

Good Morning,
I am hoping someone can help me with an issue I am having with getting our the second tuner to work on TiVo box. We have a TiVo Series 3 HD box wit a Motorola Multstream Card. About 4 weeks ago our original box stop working and TiVo shipped a new one.
When we received the new box the original card would only display one tuner. When I contacted TiVo they felt it was a problem with the card because the authorization information does not display on "Conditional Access" screen.
It is my understanding that the authorization is performed by the technician or at the office. It is very important that the pairing of this information is performed correctly or the box will not work. I saw the authorization information at one point and then when I went back in 10 minutes later it was gone. Would this be an indication of a bad card or a bad TiVo box?
Solved!
Go to Solution.

dmeashar wrote:
Your posting suggests that the box is defective. What leads you to this conclusion? TiVo is adamant that the problem is with the card. Their technicians state that the TiVo box has no control over the tuning functions. Their logic is the following: Since we are receiving all channels on one tuner and only a gray screen on the second tuner the fault lies with the adapter card.
FYI, we are experiencing inconsistent display of data on the Conditional Access Screen. Frequently there are only 4 lines of information when 9 lines should be present. TiVo contends that the missing lines are consistent with an adapter card that is going bad. This missing lines of data contain the authorization information required to display the second tuner.
Thanks for your help, from my discussions with TiVo and Verizon is seems that this card has presented a number of problems for both organizations. With all of the finger pointing between the two organization, think I might try to check with the card source. Motorola might be able to provide some insight.
Motorola does not provide any support to end-users. You're not going to get anything from them.
Have you verified that you have a good signal? Are you seeing a 90-100 signal on your TiVo? Some installers added significant attenuation to older TiVo installs, and that is no longer necessary with version 11.0d of the Tivo software. With the current TiVo software, attenuation usually hurts more than it helps. If you've got a borderline signal in the 50s or 60s due to substantial attenuation, that could prevent one tuner from locking on to channels (since tuner sensitivity differs slightly).
There is a way to rule out the TiVo hardware as the cause. To do that, you would remove the CableCard and run a Channel Scan under Settings -> Channels. This will add a list of QAMs to your Channel List. After the channel scan, open the Channels List under Settings -> Channels and enable (check) the QAMs from 71-74. These are the unencrypted local channels. Attempt to tune a different QAM in the 71-74 range on each tuner; if you can do that, you know the TiVo hardware is fine and the CableCard is the problem. If you can't do that, then you know there is a problem with the box.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.

Credit for Missing Channels

I am highly upset and I just spoke with a supervisor by the name of Braxton {edited for privacy}. I have not received over 100 channels since my account has been set up in april or may of 2014. I work full time, a business owner, full time student and a mother. I do not have time to go through 200 channels to make sure each channel is working. I noticed one channel said unavailable; bt this was the first time I ever had Verizon, so I was like ok no big deal. A month or so later I noticed the same channel stated unavailable, this is a channel I am subscribed to in my package. In October, I had sum time and went through all the channels I was supposed to have and noticed I did not have over 100 channels n which I called to report the situation. As of yesterday I had trouble shooting done again in which my box was reset 3 xs again. The tech agent (Braxton stated he could not give me the rep's name) stated this was a verizon issue and they would send an agent immediatedly to my home. He also mentioned for me to contact customer service and I would get a partial credit back from when I had service installed and also free premium channels. The technician came over today switch the box and it stil was not giving me channels then he switched out the main verizon box in my shed. He stated my box installed was a bad box. I called back to customer service, the customer service rep stated they could give me free HBO for a year which I am grateful for and then when I mentioned the credit as mentioned to me from the tech rep, the agent mentioned they could only do a partial for 3 months. I asked for the supervisor and he said they can only do three months. This is rediculous if I was not able to receive all the channels I have been paying for all these months. I was told that I could get a partial credit from when my service was installed because Verizon installed a bad cable box which should have been checked before the inital technician left. This is not my fault and I have no reason to lie about this situation. I would like the amount of credit that I am due. I have been on the phone with customer service/tech support approx. 6 hours or more due to this situation which is taking time and money away from me and my family. I will also be writing to Verizon Communications. How would you feel if you are paying hundrends of dollars for service you haven't received?

Hi jcabble00,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Glitches/delays with AL PTV / PBS transmissions

PBS or AL-PTV tansmission frequently interrupted with hangups/delays making it difficult to watch. AL-PTV says your reveivers are not posiitoned properly for WEIQ in Spanish Fort that serves Mobile. I'm not interested in a public forum - I want a solution by Xfinity/Comcast

Picture interruptions might be because of a problem at Comcast (check https://customer.xfinity.com/Secure/MyServices/) or a bad cable box, but are most likely due to a poor connection between the box and Comcast's network.
Troubleshoot by checking all connectors and looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so.
If you can't find the problem, call them at the phone number on your bill or 1-800-Comcast and ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem during the phone call, insist that they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (http://www.xfinity.com/spp/, about $5/mo). If the trouble is due to a faulty Comcast cable box/DVR/digital adapter or anything outside your home, you shouldn't be charged.
For additional information please see Pixelation, video and audio dropouts, One Moment Please S0a00 messages.

Calling javac from a restricted-run NT policy

Hello,
I'm a teacher wanting to use the java SDK, javac within a fairly secure NT set of mandatory policies where cmd is currently dissallowed for students, and RUN has been removed from the start menu.
Are there any methods that I can utilize, so that I can keep the existing secure settings?
I am the administrator for the 100 plus machines, so I'm open to any solutions...
Too bad these boxes aren't Linux...
Thanks,
Jim

Use an IDE, like JCreator. It's free, rather complete for teaching and not a big install.
However JCreator use the SDK to compile and execute. You may be in better position than me to know wether the NT policies may hindered its usage.

Bad B box?

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