Bad Billing Experience

Question

Our daughter received two phones she thought was what she wanted. She discovered they did not have the features she was looking for so she decided to cancel the service and return the phones. She shipped them via Fed Ex and cancelled the service within the grace period allowed. There has apparently been some sort of mix up and Verizon claims they did not receive the phones and the service was not properly cancelled. She has made numerous phone calls to Verizon without success. Verizon has billed her for the phones and early termination fees. They have also turned the bill over to a collection agency. Our daughter is a single mother on a limited income and paying over $400 for a $31 phone bill is a little much for her to handle. Fearing damage to her credit she has paid the bill. Needless to say neither her nor her parents are very happy with the way this went. It seems it is very difficult to get things resolved at times. I am personally very disappointed with Verizon.

Answer 1

Bwittenborn, I am sorry to hear about the experiences your daughter had with our service. First, did your daughter order these phones on verizonwireless.com? If so, when the phones were shipped she should have received a return tracking label that includes a return receipt. It should also be notated on the account. We can track the phones this way, to see when they were returned to the warehouse. I'm guessing since this has gone to collections, several months have passed. Does she still have the tracking information?