Very bad 1st experience with HP- Eny core i7 5th Generation HP Envy 15 K239TX Touchsmart

Hello friendsLast day i ourchased HP Envy 15 K239TX Touchsmart and i am shocked this is very and very slow laptop and i am very disappointed . My brother have 4th gene core i5 and that is very fast laptop but my is latest and new but its very and very slow working, What i do ?  Its windows 8.1I purchased brand new sealed pack laptio its not refurbished so what i do?Is there any solution to make it fast.Thanks

Hi there ,  Thank you for visiting the HP Support Forums and Welcome! This is a great site to get answers and ask questions. I read your post on the HP Support Forums. I understand that your HP Envy 15 K239TX Touchsmart Notebook is running slow.  So I understand fully I just have a couple of questions for you.  1. Is it your Notebook itself that is slow, or is it when you are browsing online?2. Have you updated any of the drivers? In the meantime, I have a document for you called Resolving Slow System Performance (Windows 8).  Please follow these provided troubleshooting steps in the document and re-post with the information to the questions above. Thank you! Have a great day!

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