Bad content : iTunes support asks me to contact the producer
I really cannot believe I had this answer from iTunes support:
- I reported bad captions on Season 5, Episode 9 of "The Wire" https://itunes.apple.com/us/tv-season/season-5-episode-9-late-editions/id9040663 21?i=949655561
(they are the captions of episode 10 and for that reason, iTunes report 91 minutes as the length for episode 9, although the episode actually lasts 60 minutes)
- after 2 exchanges with iTunes store support, I was told to "contact the producer of the said film as they are the best source of information about the issue you are experiencing".
(and of course iTunes support did not provide a contact info for the producer!)
I mainly did that so that future viewers get the correct captions.
I find iTunes support's answer totally incredible. Especially for an item I paid $74.99 (thai is for the complete remastered series in widescreen HD)
Anyone else shares my view or had the an equivalent experience with iTunes?
Hi Nancy.
I do not agree.
When I have an issue with something I bought in a store, I go back to the store.
And in case of a refund, the store refunds me.
I expect good quality items from iTunes store and am happy to pay for that.
I also expect iTunes/apple to handle the relationship with content owners, because I have no direct relationship with them.
And in case of a refund, I expect to receive it from Apple, after contacting Apple, and not the contact owner.
Apple cannot edit the content on iTunes store, but they can -and should- very well make sure that the content producers do in case of quality issues such as the one I reported.
The least iTunes/Apple could do is forward requests to the producers.
I just had another mail from iTunes support and should get another answer within 48 hours.
Similar Messages
-
itune store asked me to contact apple support to complete the transaction after I filled up my credit card information when I was buying an iphone app.
What am i gonna do?I woould suggest contacting itunes support.
-
Yes its i getting a message to contact iTunes Support when i trying bay the gems from clash of clans and i already changing my payment informition and everything fine bot why untill now still getining same messge ?
Have you contacted iTunes Support and asked them why it's appearing ? If not then you will need to do so (we are fellow users here on these forums, we won't know why) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption -
I create an apple I'd but why did it keep ask me to contact the iTunes support? What is the security question means? Thanks I still very confuse because I am a newbie
http://www.apple.com/support/itunes/contact/
-
At first,I log up my account leisurely.Then,Ifound that I cannot use the money in my account!So I was going to change my address information.I typed my address,but the itunes just asked me to contact with you to complete the transaction.what's wrong?
These are user-to-user forums, you are not talking to Apple here. You can contact iTunes support via this page and ask them why that message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
-
What do i do if i only have 58 Cents left in my balance? itunes is asking me to spend the full amount of my balance before i can make a change or add a card?
You can add a card, or you can ask iTS to zero-out that balance. but you'll lose it.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
I'm trying to download and it's saying CONTACK iTunes support to complete purchase, how the **** do I do that
You can contact iTunes support via this page :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then probably Purchases, Billing & Redemption
-
Itunes is asking repetitively to activate the apple id on the computer (2nd id) although computer is already activated for that id (Windows 8)
Click here and follow the instructions.
(81658) -
When I open iTunes, it asks me to download the latest version. When I click on "download now", nothing happens. If I download directly from the iTunes website, do I need to do anything first? Like deleting something?
In the normal course of events, you can update by just running the iTunesSetup.exe. No special precautions need to be taken (beyond those you usually take with an update, or just in general, like maintaining a current backup).
-
Itunes is asking me to run the English version, how do I do this
Itunes is asking me to run English version, how do I do this?
I'm not sure why that is happening, though you can try re- installing iTunes to see if that fixes the error (That won't delete anything off of your iTunes library)
Go to iTunes.com> Click the blue "Download iTunes" in the upper right corner, and wait for it to download. It will ask for your e-mail, but you don't have to put it in. Once the download completes open it up and see if back to normal.
Hope this helps -
contacting the ipad update server ... " is the continuous message i have been getting for 2 days when ipad2 is connected to macbook pro via usb - connection is never made
"unable to check for update - an error occurred while checking for a software update - cancel or try again"
is message when i try to update from ipad 2 directly
i am currently in the caribbean could these be problems of being outside of the U.S.?
or just server overload?
any suggestions - firewall offJust found this fix from another post:
Make a temporary update to your DNS settings go to:
SYSTEM PREFERENCES>NETWORK>ADVACED>DNS
change DNS by adding ( + )
208.67.222.222
then
208.67.220.220
click okay/apply after. then try the update. after the update, just delete the two open DNS server numbers. should revert back to your old one.
http://docs.info.apple.com/article.html?path=Mac/10.7/en/mh14127.html
See the an -
I have removed and reinstalled iTunes Version 11, Quick Time, Apple Software Update, Apple Mobile Device, Bonjour, and Apple Applications Support. I received this instruction from "http://support.apple.com/kb/HT1923. I reinstalled Version 11 and it still will not print the CD covers and shuts down sometimes when I ask it to print. I hope they will find a way to make it work.
Well my first guess was wrong. The line that failed is the one that writes out the image to disk. I've not revisited the code for that script for ages, but it seems I did add in an extra test for missing files a little while later, then forgot to upload the change. I can reproduce the error message if I deliberately rename a file to confuse iTunes so that seems the most likely reason for your problem with the script. I've uploaded a new build of CreateFolderArt which should work better.
See FindTracks for a tool to repair broken links. You should probably get that issue fixed first.
I know what SPSS stands for but that is all I know about it.
tt2 -
Why doesnt the gift card works? It ask me to contact the support
Why doesnt my gift card works?
It links me to the support site what should I do?http://www.apple.com/support/itunes/contact/
-
I need to restore my iPhone. Once in iTunes, I get an error message asking me to use my passowrd to unlock phone. The problem is that I can't get to the password lock screen. All I can get is the iTunes screen or the emergency call only screen.
yes did you buy it of somebody or a well known company such as apple or carphone warehouse?
and i mean the phone would have been activated in the first place with the sim card you get given when you first get the phone.
trying to activate the phone with another sim card that you did not get when you brought the phone may result in you not being able to activate it
no worries -
Installing additional content is painful asks for password near the end and stalls
Content addition does a bit of downloading then stalls askes for user password I dont want to babysit my computer for 30 hours to re supply a password for each new bit of content every once in a while. Why does it do this?
Because too much time has passed I can't edit this into the prior comment, but here is the info regarding reverting to iTunes 11.0.2 (assuming you do have a time machine backup) from https://discussions.apple.com/message/22057703#22057703
W. Raider wrote:
Repairing permissions doesn't fix it.
I reverted to the previous version, 11.0.2.
1. Quit the new crash-prone iTunes.
2. Delete the app.
3. Restore v. 11.0.2 with Time Machine.
4. In your iTunes folder look for a folder called "Previous iTunes Libraries", find the latest one.
5. In the iTunes folder itself you'll see "iTunes Library.itl", delete it (or compress it and save a copy for later just in case.
6. Copy the newest .itl file in Previous iTunes Libraries to the iTunes folder and rename it "iTunes Library.itl".
7. Launch the older version of iTunes.
My crashing has seemed to have ceased with a revert to an older version. I noticed today that the newer crashing iTunes had been launched for hours but not playing anything, when I played internet radio it crashed within 5mins, fed up I reverted to an older version.
Btw, a simpler way to do this is to revert to older iTunes app, then hold Option when it launches and choose an older library.
Maybe you are looking for
-
How to find out the top ten Change log tables in BW
I want to know the top ten change log tables in terms of size. Do we have a SAP standard table where we have the following fields : "changlog table name", "number of records" field or "data in size" field. Regards, Prashant M J
-
I have an original MacBook Pro (with ATI x1600). Just today, the display looked similar to what a Windows display looks like without drivers (256 color). The display color is set to "millions." Also, this happens outside of the OS. You can see it hap
-
Planning to upgrade from Hyperion v9.3.1 to Hyperion V11.1.2.1
HI, I have doubt on upgrade part. Planning to upgrade from Hyperion v9.3.1 to Hyperion V11.1.2.1 Below products are using in v9.3.1 1. Essbase 2. EIS 3. Web Analyzer 4. Excel Add-in Below breakup for Hyperion objects Total number of c
-
Does anybody know how I can get all the songs I've purchased on Itunes back? I've changed operating systems and computers in the last couple of months and none of the many songs I've purchased show up on the purchased list.
-
Can anyone tell me what I am doing wrong