Bad firewire recording experience

Using the mackie onyx firewire option with a 1640 and a Mac-Book Pro, 2ghz core duo, 1GB ram. The 400 firewire feed from the mackie going into the 400 port and the hard drive I'm trying to record to is a 7200 external hitachi running onto the 800 port.
I can't reliably record with this setup. Even 8 track recording is dropping after 10-20 seconds with the "disk too slow" message. Weird. It's a fast drive. That's why I bought it.
Am I experiencing any port bottlenecks that I'm not aware of? I tried this set-up for the 1st time last night. Ugh. Crash 'n burn.
I would think the set-up would be just fine and capable to handle anything, but practical operation is a disaster right now.
My suspicion is on the Mackie gear as on a couple of Logic launch attempts the mackie card is recognized, but NOT sending record signals. A reboot might clear it up, but it's hit or miss, no consistent reliability.
My other guess is that the dual use of the firewire ports is making the gear finicky. Is that a possibility or a wrong assumption? When recording my cpu and disk usage monitor barely registers any peaks, but then it'll just spike all of a sudden and the recording grinds to a halt.
Also, when attempting to monitor playback, the return send with the firewire option back into the board from core audio is not functional anymore.
Which is why I'm here looking to sleuth this out before a call to mackie support; narrow any false leads when tech support starts asking me inquiries. Any ideas?
BTW, what's the most useful low-impact-on-the-computer settings for recording? I've typically let stuff ride in the mid range for buffers and such, but I'll take suggestions.
Cheers

Wonderful.
Well, little bits of knowledge that I discover along the way. Thanks for clueing me in.
I like to wish that I make these interesting discoveries before I open my pocketbook, but sadly that never seems to be the case.
Also, Mackie apparently has some touchy firewire issues with their stuff, so any hiccup that upsets the cart really dumps the apples. (pun intended?) After messing around with the system today I think I still have a functional board and firewire card, but, lordy, any routing involving the 800FW disk makes the whole system roll over and die.
It really just stops working.
Remove the 800 drive and it seems to go smooth at least for mixing. I haven't done a heavy-lifting stress test on it yet by trying to do a strong signal 16ch simultaneous recording, but that's on schedule for tomorrow.
In the meantime, I need a reliable drive recording solution that will work on my MacBookPro that doesn't futz with the firewire port at all, I guess I'd like to dedicate the FW to the Mackie board and nuthin' else.
SATA Express/34? Any testimonials out there that this works solid with 16 track recording? I've done semi-successful 16ch recording with the mackie routed through a 7200 rpm fw400 disk, but it did give the "disk to slow" stoppage 1 time during a 4 hour recording.
Of course, when it quit it stopped at a rather important place.
I just need/want something reliable and solid. I had pretty good luck with my old G4 and the hard drive set-up I had on that system; kinda surprised that the live recording thing ain't working out so well with the MacBook Pro, but I guess my bandwidth ain't as wide as it needs to be.
Living and learning...?

Similar Messages

Firewire Recording Interfaces

OK...I'm ******...
In the last week I've bought 3 (THREE!!!) different firewire recording interfaces and NONE (see zero) have been able to work in Windows XP under Boot Camp. (Presonus FireStudio Project, Presonus Firestudio, & M-Audio ProFire 26x26)...***!
I installed it on my friend's computer running XP and it worked. I installed it in Leopard and it worked. I'm pretty sure the problem is Boot Camp. What I don't know is WHY?!?! Why can't I use firewire interfaces with Boot Camp running XP? Is this Apple's lame attempt at convincing the audio community to not use XP? [sarcasm]
Really though, I've spent over $3000 on this laptop and interface and I'm wondering if I'm the only one having this problem. Anyone out there know how to get it to work? Does is even work?

I have yet another thread on this I started, to try and aggregate the info:
http://discussions.apple.com/thread.jspa?threadID=1542562&tstart=15
I just now got off the phone with technical support -- they were very friendly, but the bottom line is they said they don't know and can't help, that they won't provide support for this case.

Verizon Wireless Network Extender and the Terrible, Horrible, No Good, Very Bad Customer Service experience

It was a dark and stormy night...
For the past eight years, I had been happy with Verizon wireless service. Great coverage and rarely a dropped call. However, all of that changed when I moved into a lovely mid-century modern condominium. The solid concrete walls and ceilings were blocking my attempts to communicate with the outside world (i.e. order pizza).
Enter the Verizon Wireless Network Extender! My own personal cell tower! Alas, the VWNE was $250, which was a lot of money. So, being the resourceful recycling advocate that I am, I procured a refurbished one and hooked it up to my network. Then I called Verizon to begin what would soon become one of the Bottom 10 Least Enjoyable Experiences in customer service history (note: obvious foreshadowing).
The first technician I spoke with was Benjamin, who was actually quite helpful. He noted the VWNE's MAC address and other information before attempting to allow me to access my unit. But he could not. Why? Apparently the unit was still registered to another Verizon customer. He told me the matter would be forwarded to "Verizon Correspondence Support" who would contact the registered owner and get their approval to reassign the unit.
A week later, I called in to ask about the status of my request, but was told by Darryl (another tech from the VWNE department) that the "Verizon Correspondence Support" department did not exist. Did. Not. Exist? Fine, I explained the situation again, and Darryl eventually told me he would submit a special access form which may resolve the problem. He apologized for the mixup, thanked me for my patience, and told me to wait 24-48 hours for his return call with the results.
120 hours later, I called to ask about the status of the change access form because I had not received a callback. Michelle, another representative of VWNE support, told me there was no record of this form having been submitted. No. Record...? After which, she made no effort to help me after reading through my transcript. In fact, quite the opposite. To paraphrase...
"I'm sorry we wasted two weeks of your time leading you to believe we had a solution. Actually, there is no Verizon Correspondence Department, there is no special access form, and no tech will be calling you back. Furthermore, I will not allow you to use our unit because the previous owner hasn't filled out Release Form 27B stroke 6. For all I know it might have been stolen. Perhaps by you? I guess we'll never know for sure, because I won't contact the owner for any reason. In fact, there is nothing I can do to help you whatsoever. But if you like, feel free to throw our network adapter in a landfill. Thank you and have a nice day."
OK Michelle, here's the deal. I don't even WANT this doohickey. You see, all I want is for my phone to work. That's why I am calling you. To get THIS piece of your equipment working, at my expense, so that I can continue to be a Verizon customer. Seems like I'm doing my part. Why is this so difficult?
"Sorry"
Lesson of the story? DON'T BE A MICHELLE. If a customer is in trouble and you can't solve his/her problem, contact a supervisor and work out an alternative. In my example, perhaps Verizon could have provided me with an "official" VWNE? At a discount? Or have a technician sent out to examine the signal? Really, *anything* is better than being brushed off. After being brushed off.
After being brushed off.

Follow up: I acquired another VWNE from a local seller, just in case he had to be contacted for the Nuclear Priority Phone Release Code (geez). Ironically, it wasn't necessary, because said fellow had already left Verizon after too many negative customer service issues. Oops.
The good news is that Verizon was able to properly activate the second unit. I was connected to a VWNE tech named Bertha who was VERY helpful and treated me like a human being. Which made all the difference and restored my faith in humanity. I requested that my story be relayed to upper management so that the hordes of secondhand VWNE buyers wouldn't also get burned by Verizon's "hands off and look elsewhere" policy. Bingo. Finally. Done.
Epilogue: Until Verizon eases up on their needlessly stringent policy, beware the unchecked VWNE! Be sure to get the MAC code and check it with a local store/tech support before buying it.

Creative's Vista support is so bad - My horrible experience

All,?Have used Creative products for years, but how they are handling Vista is bordering on criminal. I do not understand how they basically tell good customers to take a hike with such terribly bad Vista support. Here is my story:?Using my SB Li've card in XP. Works GREAT!? Fantastic card, no problems. Not that old of a card either. Seems Creative will not be making Vista drivers for it. WHY??So go and buy a Audigy SE card. Plug in, can not get to work. Find there is no Vista driver.
Go out and buy a X-Fi Extreme Audio card, as I saw there was a Vista driver for it. Get home, find out that is not true, only for 32bit, not 64bit.
Wait, find this section. Find the Audigy SE has a beta Vista driver, whoops only 32bit again.
Vista (released version) has been out for several months (I have had my Microsoft Developers Network Release Canidate running now for well over a month). And beta's have been out forever.
There is NO excuse for a company as big as Creative not to have drivers working and ready for all current cards, and fairly recent cards (like SB Li've) by at least the public release date. None at all.
Funny thing, plugged in the built in sound module on my DFI nF4 SLI-DR motherboard (I kept it unplugged while I used the SB Li've card). Booted Vista, and drivers loaded without my doing a thing!? Works fine...
- John ConnorMessage Edited by asterix22 on 02-03-200702:02 PM
Message Edited by asterix22 on 02-03-200702:03 PM

I'm on the side of Creative Labs here, and I'll say what they're probably thinking as they desperately work to get things up to speed for us. For starters, I assumed that if you chose to be one of the first to purchase Windows Vista (like myself), you were prepared to undergo a rocky compatibility period with some of your hardware, and were willing to wait it out. After numerous new versions of Windows....well hell, I figured?we all have come to expect this kind of thing at first launch. I guess I was wrong.
Secondly, I assumed that if you chose to be one of the first to purchase Windows Vista, but you were NOT prepared to undergo a rocky compatibility period with some of your hardware, than you would have perused this website's news, forums, drivers page, etc. for a little while?after the Vista release date to verify that everything?is?going to work?the way you "need" it to before you even put that Vista installation DVD in your dri've. And third....you consumers aren't working in the Creative Labs office. You've never attended their meetings. You've never been in on exactly how much work goes into keeping communication going with Microsoft, and you?dam sure don't know exactly what has to go into making these sound cards work with the types of Directsound changes that Microsoft has made. Don't sit there remotely from your apartment and tell a Creative Labs employee what they've been doing with THEIR time since they got the final info from Microsoft they needed to get to work on the new drivers. You say "fix it!" They say "we're working on it." What the hell else do you want?Fourth....don't forget that there are plenty of Creative Labs employees who have home computers with creative labs hardware in them, and those employees want their stuff working just as much as you. So here's your solution if this compatibility issue is really slowing down your life. Uninstall Vista. Put your XP back on. Enjoy your fully functional sound just the way you had it and meanwhile, keep checking back here periodically for updates on their progress. CL and CL mods.... I trust you. You've been around for years and you've offered up excellent hardware and software for as many OS's as I can remember. I'm not an expert in your field, so I'm not going to sit here, like some, and conjure up some self-gratifying scenario in my head of you guys doing piss poor work when I don't know jack about what it takes to get up to speed, especially if Microsoft has had you switching gears up until November. Your track record speaks for itself. You've always provided the best in sound. Guys, give CL a break. They've earned their stripes. In the meantime, go back to XP or thank them for the beta drivers and the EAX workaround. They did it for YOU. P.S. But Creative...just one thing. For now on, could you try to make your list of drivers and software updates for each card a little less confusing on the drivers pages? The XP driver/softwares sections are a mess! <img height="6[/img] width="6" src="http://forums.creative.com/i/smilies/6x6_smiley-wink.gif">

Bad Firewire Port?

I'm having problems with the three external HDs I use with my MBP; one's a WD Passport 500, the other two are LaCie Ruggeds. I load them with media and use them as scratch disks to edit in Final Cut.
Sometimes... SOMETIMES... they mount. But then, after a while, the computer freezes up... and the only thing that will jolt it back into responsiveness is unplugging the hard drive. Doing this promptly unfreezes the machine and gives the scary "Device Removal" dialogue box.
Most of the time, when I subsequently plug these HDs back in, I can hear them power up, and in System Profiler the computer registers that something is attached.. but they do not mount.
I can no longer edit on the go. HOWEVER, these drives DO mount on my Mac Pro much more easily.
Could this be because of physical wear on the firewire ports? On the MacBook Pro? Has anyone else experienced this problem?

I just replied to another thread about this, but the WD drives are no good. I've had lots of problems with them. I changed to Lacie and G-Drive and have had much better experience. I am using MBP and once I switched drives to Lacie and G-Drive, I've had no problems. I wish that Apple wouldn't sell these in there stores! I would think that it's a firmware problem with the Western Digital's and that they could fix it that way.
If you have both your Lacie and your Western Digital's plugged up at the same time, that may cause a problem too.

How to lodge a complaint for bad Apple store experience

Hi
I had the worst experience of the lifetime with Apple store in Castle Hill Tower Sydney on 23/4/15. The Manager on duty (Mr Steve who refused to give his last name or employee number) was very arrogant and gave very insulting treatment. When I asked that I want to complain about him, the Manager behaved as if nobody was going to take any action against him (welcome this is Apple - sic)
I want to know how to lodge a complaint against Apple bad customer service.I checked Apple website which to my astonishment did not give any easy option for mailing complaints.
Can anybody tell me where to lodge complaints. Thanks.

[ same as the 'long thread' answer ]
Apple
PO Box A2629
Sydney South NSW 1235
133-622
https://www.apple.com/au/contact/
ÇÇÇ

Firewire recording on macbook

can i record music via firewire with a 400 or does it have to be 800?

Hi Bass master,
Which Phonic do you have, because from here :
http://www.phonic.com/pressroom/latestnews/helixboard.htm
It use usb port instead of firewire port, I could be wrong.
There is Firewire version, but which one do you have ?
And even if it use FW800, hopefully it also has FW400 on the module for "older FW400"
And I just check the firewire version, and it has FW400 that you can use with macbook.
Good Luck

Complaint BAD customer service experience in Hong Kong

I would like to complaint a Apple staff called “Andrew” who worked in Festival Walk Apple retail store in Hong Kong resulting in my wife cannot buy the iPhone reserved within the timeslot provided.
My wife successfully reserved two iPhone 6 Plus 64GB Gold with timeslot 12pm to 1pm (Lunch time period) on 13 Oct 2014 at Festival Walk Apple retail Store in Hong Kong. She queue and waits for assistance. Bearing in mind two different members of staff approached her and said there was a 20/25 min wait. It is fine to wait for 20-25min. But after 20 min later, she asked the Apple staff again to confirm how long she needs to wait for and ask if she whether took the iPhone few hours earlier and later. This is because the she needs back to work.
She asked the apple staff called “Andrew”, he raised his voice and told her that she need to wait now and cannot take the two iPhone 6 Plus 64GB Gold earlier and later. He also said if she would like to take the iPhone earlier, she needed to ask everyone in the queue to confirm if she allows taking the iPhone first. How come the staff response to her like that. My wife needed back to work finally and cannot buy the iPhone reserved!
At first, time management is very bad in Festival Walk Apple Retail Store in Hong Kong is very worst. Why my wife cannot buy the iPhone within the timeslot provided.
Secondly, Apple Staff attitude is very ridiculous. My wife just enquired the staff politely. But how come the staff replied her like that. How come Apple hired a rude staff likes “Andrew” in Festival Walk Apple Retail Store in Hong Kong. He was very rude, impolite to her. What’s going on. The staffs never polite and I can tell you if we treated our customers like that where I worked we would have been fired immediately!!
Does Apple Company provide any training to the staff? My wife and I doubt that any training provided to the staff. Apple customer service is terrible, he really don't care about helping you with a problem.
Apple is a big company over the world. Apple staff is the most arrogant group of people we will ever meet. They provide such worst customer service experience. It is absolutely unbelievable and unacceptable. Great service offers a unique opportunity for businesses that are willing to invest in a memorable customer experience – they can ot-support the competition. But I cannot find any great customer experience in this Apple Retail Store. Please note that Bad customer service is totally affect company reputation. I did complaint those staff “Andrew” on the same day. But there is no any feedback and response from the Festival Walk Shop Manager or Apple representative. It's an absolute disgrace and I wonder why apple don't have a complaint department!

<< Personal comments removed >>
You get to the store ~30 minutes before closing time, your card is declined for insufficient funds, you are told there isn't enough time to go to your bank in order to deposit more funds and return in time to finish the transaction and are surprised when they don't agree to finish the transaction when you return AT closing time?
Glad you finally got your phone, but I too see no reason for an apology from Verizon. Maybe checking to make sure you have the funds to cover the expenditure next time would be wise. You have a smartphone, possibly adding an app to make the funds transfer electronically would have even kept you in the store while you made the additional deposit/transfer. Better planning on your part would have prevented ALL of this.
Message was edited by: Verizon Moderator

Firewire Recording Interface recommendations

I'm looking for a Firewire interface to input about 8 to 12 channels from a band into Logic Pro. This Presonus Firestudio Project (8 channels for about $450 after rebate) looks reasonable but nowhere does it explicitly mention being compatible with Logic Pro.
Will it work?
Any other recommendations or better deals?

Maybe another good alternative in that price category could be the Focusrite Liquid Saffire 56 (http://www.focusrite.com/products/saffire/liquidsaffire56/). To be honest, I don't have experience with that particular device, but I own the Saffire PRO 10 (a 10 input firewire audio interface that has been removed from their current product list). It works fine in Logic 9.
Message was edited by: Jan Voortwist

My LaCie d2 Fix (Bad FireWire Hub) ..... Hopefully

Since doing all the "repairs" to my LaCie I have finally got the drive to appear on the desktop in a regular manner.
These are the "repairs" I performed:
• Reset the FireWire Ports.
• Completely erased the LaCie drive, and "re-zeroed" it.
• Ran DiscWarrior 2.1.1 for the LaCie.
• Ran Norton Disk Doctor for the LaCie.
• Reset the PRAM.
• Reinstalled 10.2.8 Combo update (replaced any Firmware problems).
• Used LaCie Firmware Update to make sure of latest Firmware.
• Repaired Apple "Permisions".
• Ran Apple "Repair" Utility for the LaCie, off Apple Installer CD.
After all these efforts, and un-pluging and re-pluging the LaCie drive to the mac, I finally saw the LaCie appear on start-up on a regular basis.
I then connected my Epson FireWire scanner, through a MacAlly Combo USB & FireWire Hub, and everything was working.
Unfortunately, when I shut down that last night of connecting all the FireWire devices back to the mac again, the next morning upon start-up the LaCie was not mounting to the desktop. Obviously I was, to say the least here .... upset!
Then I decided to disconnect the Epson Scanner from the MacAlly FireWire hub and the FireWire cable from the hub to the mac. On restarting, the LaCie d2 was again showing on the desktop as it should.
I can only asume that there is some problem related to the MacAlly combination USB & FireWire hub. I have been using this hub for three years now, but notice the FireWire hub "indicator" light is not "glowing" as strong as the other power light. This low light indicator may signal some sort of FireWire "power" problem .... or drain on the mac ports that causes the LaCie d2 to not mount when anything is connected to the MacAlly hub.
Either way, coming around from doing all those "repairs" to the LaCie, it seems the MacAlly combo hub may have been the problem all along.
Somehow it is malfunctioning now and causing an issue with the mac FireWire ports that I don't get when the FireWire hub is not hooked up.
Any insights to this "hub" issue would be appreciated.

The MacAlly Combo (FireWire/USB) Hub does have its own power supply. However, the information that was told to me, is that the MacAlly power is only for the USB ports on the hub and NOT for the FireWire ports.
I again, assume, that there is some issue with the FireWire ports, or the internal electronics at this point (in the hub), that is causing problems for my eMac FireWire ports or bus.
Since disconnecting my FireWire devices from the MacAlly Combo hub and connecting directly into the eMac FireWire ports, I have had absolutely no problems with any of the devices mounting or in being recognized by my eMac. Hooked up to the FireWire hub caused irregular mounting, delayed folder display, a just outright ingnoring my Epson Scanner connected to the hub.
So for now, it's time to look for a new FireWire hub/repeater and use the MacAlly for USB only (which I have no problems with.
Also, I always have had the LaCie d2 powered with the AC adapter, never relying on the port/bus power of the eMac. But like I said, the MacAlly FireWire hub needed the port/bus power of the FireWire from the eMac to operate ..... and the FireWire part of hub has since gone "bad" and caused some kind of "interference" to the whole FireWire set-up to or from the mac.

External Firewire HD won't mount after Connecting to B&W w/ bad Firewire

I've tried and tried to find the answer, so finally I post...
I've had two external Firewire Laptop HD enclosures become unmountable after hooking them up to a 400 Mhz powermac G3. This has been 6 months apart. I used to use the Powermac B&W ... I know the Firewire worked at one time, but cant remember if it was before or after I added a Belkin USB 2.0 PCI card.
After clean installing... 10.3.2 .... no Classic... I hoped it would wake up the Firewire, did not. So hooked up the external HD to the USB.... it worked. Then, went to the eMac and via Firewire hooke up the same external HD.... it worked.... for 2 hours. Disconecceted, reconnected and like the other one...... no more mount. Not in classic, not on any comuter. If I daisy chain it to another Firewire external, the About this Mac no longer recognizes info on either. Once removed, the computer recognized the info the good one. Disk Utilities does not recognize harddrives in the enclosure... I put a different HD inthe enclosure.. still not mounting
It spins and receives power.... but no mount. Is this firmware? The hard drive is not corrupted... I put it into a mac mini and was able to extract the info... but what has caused this B&W's fire wire to go, and caused 2 of my externals to go as well....
Help.
Mixolidean

try the following to reset the ports:
1) zap PRAM - reboot holding down Cmd-Opt-P-R and left the machine boot cycle 3-4 times
2) reset Open Firmware
reboot holding down Cmd-Opt-O-F
at the screen type <reset-nvram</i>
press Return
type reset-all
press Return
3) disconnect ALL devices from the computer
unplug the computer from the wall
let it sit for 10-15 minutes
plug back in and reboot

Bad Tech Support Experience

I had the unfortunate experience of dealing with a Tech Support person name Pam today. First it was very hard to understand her. Secondly she kept having me reset my router over and over. Some system was telling her it needed to be rebooted. Even with everything unplugged the router would not reset. Some how she felt that repeating the same process over and over would change something. Finally she assured me the problem was with the box outside. This didn't make sense to me because the router was unplugged from the VDSL and Cable. But she reassured me the problem was not the router. Oh yeah she wanted me to plug the telephone (VDSL) cable into the WAN port. I had to explain to her they where different sizes. She told me some other department would call me back (of course they didn't) and she finally called me back stating she had to send out a technician. That meant me having to waste more of my time and I was able to convince her to just send me a new router. She was positive it would arrive on Monday even though Monday is a holiday and she wasn't sure if UPS would deliver it on Monday. She said it will be here so I will wait and see. she also said the billing office is closed on the weekends but they will be open on Monday (a holiday). I asked her again and she promised they will be open. I will trying calling them. At the end she just hung up without saying anything.
I couldn't even get a ticket / tracking number from her. In the past I was gotten a number from Verizon. So I just have someone saying don't worrry the router will be there and please call the billing office on Monday for a refund for the time you didn't have service.

This may be a little late, but have you tried resetting the router? There should be a little hole somewhere on the router that you can fit a straightened paper clip in to nicely (for about 4 seconds) that will clear and reset everything.

Bad date recorded by AccessServer in Audit Log File

Hi all,
I have installed OAM and configure Audit Log File to AccessServer:
Access System Configuration >> Access Server Configuration >> and put ON "Audit to File"
The log is recorded OK, but when compare the date writed in log file with SO date, there are 6hs of diference
LOG FILE
01\/28\/2009 *00:18:07* \-0500 - AUTHZ_SUCCESS - GET - AccessServer - 192.168.3.105 - sec.biosnettcs.com\/access\/oblix\/lang\/en\-us\/msgctlg.js - cn=orcladmin\,cn=Users\,dc=biosnettcs\,dc=com - 00:18:07 - http - AccessGate - - 2
SO date
# date
mar ene 27 *18:18:15 CST* 2009
# date -u
miÃ© ene 28 *00:18:23 UTC* 2009
How we can see in this lines the audit log is recording date in UTC, but a need this in the timezone setted in SO.
How can do this (print date in audit log file with the same timezone setted by SO)??
Thaks in advance,
Julio

I response myself.
There is no way to set the Date/Time format to any other than UTC for the OAM component logs
See note 742777.1 for deeph information.
Julio.

My Horror experience with price match at bestbuy for an appliance, HOW BAD WAS UR EXPERIENCE?

My Horror experience with pricematch at bestbuy
THEY ARE GREAT AT GIVING RUN AROUND FOR PRICE MATCH UNTIL THE COMPETING STORE RUNS OUT OF STOCK, THEY THEY SAY ITS OUT OF STOCK. NICE TRICK TO SAVE MONEY BUT THEY WILL LOOSE CUSTOMERS.
I saw a LG range that was for sale at frys for 499. best buy had it for 1299 or something. I went to store asked if they had it, lady said they don't have it in stock buy they can order it. so she sends me to appliance guy and he tries to order it when it came to payment i presented the price match. and he said it cant do that big of a price match. try calling best buy at this # 1888 237 8289.
when i called best buy price match hotline i talk to Cody (girl) she calls frys and says they don't carry it, I said it is possible that they may have ran out of stock while we were talking but they definitely carried it. I said i just called and they have it because it on sale today and its on the flyer, so she says lets call together and you can talk. at this point after long wait we get a rep, i gave them the model # LRG3095ST and referenced the ad and she said we just sold the last one. at this point i asked cody if she had anymore questions at this point i am expecting to here cody but nothing, she disconnected the call ( may be because she had to deal with such a big price match or may be they are trained to do this so they would avoid taking loss from big price matches like this one.) (IF THIS WAS NOT INTENTIONAL SHE HAD MY HOME # AS WELL AS CELL TO CALL ME BACK BUT NOP).
AT THIS POINT I LOST OUT ON PICKING UP FROM FRYS, THINKING BESTBUY WILL DO A PRICEMATCH.
I called back and got jessica, i asked if i can talk to same person so i don't have to start the story all over but she said they have no way of knowing who was the last person. so i repeat the whole story again and explain that it was available when i was at the store and before i called you guys. so she says ok fine i have to get approval from a supervisor. then she comes back and says supervisor is not available at the moment, so i asked when will he be back and his name. she said they are not allowed to give that info. ( i was very surprised) she said she would have them call you back, so i said looking forward to it. I waited the whole day 3/12/15 and next day till afternoon, never heard back from anyone.
So again on 3/13/15 i decide to call back and get Terry. I asked if i had to repeat the whole story again and she was in a whole different world, not understanding a (removed per forum guidelines) thing. so i asked for supervisor again. So here I got Tod as their supervisor, I asked if he got any message to call me back and he did not answer. So he starts asking for my purpose, so i explained the whole story again and he says you have to take it up to store we cannot do anything that happened at the store. you should take it up to store and complain up to senior level and see if they can do anything.
AT THIS POINT I DIDN'T CARE I WOULD RATHER GO TO FRYS AND PICK UP ONE THEN RELYING ON BESTBUY TO DO A PRICE MATCH BECAUSE THEY DON'T REALLY CARE TO DO A PRICE MATCH IT JUST A WAY TO GET AND KEEP CUSTOMERS BUT WITH THIS KIND OR UNETHICAL PRACTICE SOON BEST BUY WILL GO OUT OF BUSINESS. WASTED MY 3-4 HOURS FOR NOTHING. HOPEFULLY I WILL TRY TO MAKE OTHERS AWARE OF THIS POOR PRACTICE SO OTHERS DON'T HAVE TO WASTE TIME LIKE I DID. IF THEY CAN'T PRICE MATCH BIG DIFFERENCE IN PRICE THEY THEY SHOULD HAVE THAT LISTED IN THE FINE PRINT THAT THEY ONLY PRICE MATCH UP TO CERTAIN DOLLAR OR % AMOUNT.
THEY ARE GREAT AT GIVING RUN AROUND FOR PRICE MATCH UNTIL THE COMPETING STORE RUNS OUT OF STOCK, THEY THEY SAY ITS OUT OF STOCK. NICE TRICK TO SAVE MONEY.
I HOPE TO HERE FROM THEM.
(removed per forum guidelines)

Hello TOMINATOR,
Best Buy's Price Match Guarantee is a great way to ensure that you get the best possible price on exciting products. I was gratified to read that you were attempting to avail yourself of it, but quite disheartened by how your request for a price match was greeted at the store. Certainly we did not set out to disappoint you and I apologize sincerely for having done so.
Our store associates should complete any price match request from you or our other customers as long as it in alignment with our requirements (see link above). While we do require that our competitor be in stock, the amount of the discount should never be an issue. After your interaction with the appliances associate, did you speak to a manager about his having declined your request? At what store did this occur?
Please know that I'm very grateful that you wrote to us with your concerns and shared your feedback with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Bad audio recording

Hey there,
Strange problem with Captivate 1.01, that's happened on two
different PC with different microphones.
Was working with a file and adding/recording new audio for
some slides .. all working well then without warning every time I
recorded the audio it’s recorded noise..
Worked ok, moved to next slide press record and no go (no
settings changes, <30secs later).
If I record audio with screen capture it works fine .. loud
and clear … add audio after, no love…
Re-installed application, audio drivers, purchased a new
mic… and still, records ok if capture both, but not if I only
record audio alone. (and it worked before now doesn't, again no
settings changed)
??? any one had the same problem..

Hello Paul,
In this first instance I would suggest that you export the
audio files that contain noise and listen to them using Windows
built-in sound recorder applet - Sound Recorder, to do this follow
these steps:
Exporting Captivate audio
1. Choose Audio > Advanced audio...
2. Select the file(s) you want to export (to select multiple
fies hold down the Ctrl key)
3. Click Export
Playing the audio files.
1. Choose Start > Programs > Accessories >
Entertainment > Sound Recorder
2. File > Open
3. Browse to select the desired file and click Open
4. Press the Spacebar.
Can you still hear just noise? Also did you record the audio
using Captivate's built-in audio recorder or did you use a
third-party application?
Regards,
Mark

Bad firewire recording experience

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