Bad support on a worthless phone - N97

This is my story. I was very unhappy with my SonyEricsson X1 and went and bought a Nokia N97 and sold the X1. Boy do I regret that! The first thing that happened with my N97 is that it crashed during the first startup. Since then it has been crashing 5-6 times daily and it also crashes upon ending the call in 1 case out of 3. After a couple of weeks I noticed that the GPS was worthless and also the camera lens has scratches caused by the lens cover.
I decided that I'd wait for the V20 firmware as that would probably solve the bulk of the problems and finally 2 days ago I was able to upgrade. Now the phone works much better but there is still some issues. The GPS is still worthless. On a clear day with no rain or clouds I get about 30-40% green on the coverage meter when driving in my car. My TomTom shows full coverage.
Also, one very disturbing thing, after upgrading to firmware v20 it was not possible to install mail for exchange! It said that MfE did not support my operating system and the install failed. I had to go and buy RoadSync to get my exchange mail up and running! (Now, RoadSync is in my opinion superior to MfE but still I had to pay for something that should be there from the beginning!).
So, yesterday I call Nokia Care and say that my phone needs a repair/replacement. However, I need to borrow a phone during the repair if it can't be done instantly at a local repair shop. I would also accept the phone to be replaced. However, I need to have a phone with me at all times with which I can mail via my exchange server. Nokia refuses to replace it, they refuse to lend me an N97 during the repair. The retailer, Media Markt in Lund, Sweden, refuses to lend me a similar device. They only have basic phones with no email capability to offer. The service centre can't repair GPS in their shop and have to send it to Nokia and that takes about 2 weeks.
I HAVE PAID € 610 FOR THIS PHONE! I didn't pay this much money to have my phone in the repair shop - I paid this much money so that I could have the phone with me.
If Nokia does not solve my problem in a way that means that I constantly have at least 1 N97 in my possession I will sell this phone and never, ever, buy a Nokia phone again. I will also never allow any co-worker in our company to buy a Nokia, and I will tell every one I meet about the bad experience I had.
In addition, I have spent about 10 hours the last month trying to get my phone working as one could expect. How does Nokia intend to compensate me for this? Having to hard reset a so called flagship phone 3 times in 1 month is ridiculous!
Former owner of E90, N97 x2, E72, N8 and current owner of E7.

Ok, this might sound stupid but since Nokia, their reseller and their local all refuse to lend me a phone I have today bought a new N97 that I will use. Hopefully the GPS will be better on this one and the camera lens won't get scratched. Then I will send my first N97 for repair. Once it is back and working properly I shall sell one of them. Anyone in Sweden interested in buying an N97?
Former owner of E90, N97 x2, E72, N8 and current owner of E7.

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