Can the remote assistance provided by Lenovo premium support be abused by a bad support technician?

Hi,
I am considering purchasing a Lenovo software warranty. I did some homework and I know Lenovo use a 123rescue tool to do remote assistance, which my friend finds very helpful.
Before purchasing it, I want to know how secure is this tool? Can this tool be used by any bad or corrupted technician from Lenovo to secretly install some Trojans or spywares on the computer during the remote access? Because as I understand, the remote access will give a technician ability to operate the computer, although the connect needs user's approval, but what a technician can do after the user approve the connect? I do not know it in details and a little bit curious.
Although Lenovo is a very reputable company, it's still good to make sure that if a user give remote access to a technician, Lenovo do have a way to monitor the whole process and protect the user from any potentially bad support technicians, although I am very sure that it is very very impossible that such bad technician exists inside Lenovo's support team.
Thank you!

Hi guys,
Seriously, I know I am paranoid, but could anyone give a response for my stupid concern?

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That's funny. The only way I've been able to find the tool on Win7 or Win8 has been to type "remote assistance" at the start menu, and then select the appropriate program.
I just rechecked 3 different Windows 7 PCs and both of my older Small Business Server 2011 Essentials servers (which of course are based on Server 2008). On all of them in the Start Menu, I can click Start, then All Programs, then I have a folder called
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entirely without any way to get to it.
I just did this on my Windows Server 2012 Essentials, and it offered me the right selection, but then when I clicked that I got the message "Windows cannot find 'C:\Windows\system32\msra.exe'. Make sure you typed the name correctly, and then try again."
Funny that it obviously had the shortcut installed, but not the underlying program.
Wim.
I believe it may have been removed from the Server OS in 2012 in favour of using a Desktop to Offer Remote Assistance.
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It was 'put back' in R2 so it seems.
Anyway, i went to Server Manager, installed Remote Assistance. Rebooted.
Went to search and found remote assistance.
Yes, mine is specifically 2012 R2 Essentials. After some additional Google searching, it does appear that there is no direct "shortcut" to Remote Assistance in Windows 8, and thus I'm guessing in Server 2012 R2. Everything I find on Windows 8 indeed
says to "search" for "remote assistance" as you guys have suggested and select it from the search results. The problem is that on my 2012 R2 Essentials server, when I search for "remote assistance" I only get one result, as shown
in the first screen shot here, which if I click it takes me to the 2nd screen shot, which is of course not what I want. (That's the settings for the server itself to allow remote connection into the server from outside. I'm trying to go from the server
out to workstations.)
Then i had to go to 'get help' which may be a change from before.
Chose to help from an invite.
Go to advanced options.
Not sure if this is what you want, or need?
Yeah, I knew how to get to the Advanced settings within the basic Remote Assistance tool. The "Invite someone..." option is not showing up in my search results when I search for "remote assistance" as you can see in the above screen
shot.
If I remember correctly, the feature had already to be installed manually in Windows Server 2008 R2, so this is not a new behavior...
Correct, yes, on my SBS 2011 Essentials servers I did have to manually install the Remote Assistance "Feature". But as mentioned above, once I did install the feature, then the "Windows Remote Assistance" shortcut still showed up
under Start/All Programs/Maintenance. At the very least I would have expected it to show up in the search results, which you can see by the above screen shot, it doesn't.
SO HOW DID I SOLVE IT?
I found that if I actually search for "invite someone" then that option shows up in my search results and I can click on it and it launches the remote assistance tool as in Robert's message and screen shots above. I don't know why this
option doesn't show up when I search for just "remote assistance" as in Robert's screen shot above, but it doesn't.
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Goal:
Allow Helpdesk staff start a solicited Remote Assistance session to any workstation within our domain. (All workstations are running Windows 7 or Windows 8.)
Setup steps:
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Enable the firewall exception on the workstations (in my case, I have disabled firewall for testing)
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I disabled the task, and ran GPUpdate /force, and the group membership was updated as I expected. ...and it didn't change.
I want to apply this GPO to all the workstations in the domain, but the scheduled task keeps "un-doing" the GPO change!!
I could disabled that task...but, The task is there by default and I don't know what it does. I am getting very annoyed that this doesn't with GPO.
SO....
Anyone have any input on that scheduled task? Why is it there?
How do I manage the membership of the "Offer Remote Assistance Helpers" on all the domain computers?

Hi KSBuchanan,
Based on my research, the RemoteAssistance Task runs when an Event ID 1502 is written to the System.log. This scheduled task reviews Group Policy for changes that are related to Remote Assistance.
For more information, please refer to the following blog.
Microsoft-Windows-GroupPolicy event 1502 not being logged after successful application of GPOs
http://blogs.technet.com/b/mrsnrub/archive/2012/01/24/microsoft-windows-grouppolicy-event-1502-not-being-logged-after-successful-application-of-gpos.aspx
For the remote assistance, we may take a try with the below policy :
Computer Configuration\Administrative Templates\System\Remote Assistance\Offer remote Assistance.
Then, click the Show button, you will be able to add helper from there.
Best regards,
Fangzhou CHEN

Can the remote assistance provided by Lenovo premium support be abused by a bad support technician​?

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Can the remote assistance provided by Lenovo premium support be abused by a bad support technician?