BAPI for CRM Trade Claims Management

Hi Gurus,
the customer is asking to create claims and pre-payments massively using an upload template.
I had a look and i didn't find any BAPI for that purpose.
Anyone can tell me an alternative option?
Regards
C

Hi,
As Claims and Prepayments are part of One Order framework itself, you can use the same function modules like CRM_ORDER_MAINTAIN, CRM_ORDER_SAVE etc.,
Regards,
Masood Imrani S.

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WBS element integration with Trade Claims Management Module

Hi All,
anybody knows if Trade Clams Management module of CRM is integrated with management of WBS elements?
We actually want to post the amounts paid to customers through Trade Claims Management into CO-PA; we're trying to understand if using WBS element is a viable solution. Moreover if this is the case i'd be curious also to understand how COPA posting of accruals would work.
Regards
C

m

Bapi for CRM service confirmation

Hi All,
Is there any bapi for CRm service confirmation which done trhough the transaction - CRMD_BUS2000117.
Its urgent.
Points will be awarded.
Reagrds,
vinoth.

Hello Vinoth,
please ask that kind of questions in the SAP CRM: Webclient UI - Framework Forum.
What's about using CRM_ORDER_MAINTAIN? You can find many examples of it's use using the SDN search.
Regards
Gregor

BAPI for CRM - CRMD_ORDER

Hi,
I am using PI to integrate the third party system to our CRM system.At receive side, i am seeing for a BAPI to call and to create transaction (CRMD_ORDER) in CRM.Can you please help me in identifying the correct BAPI for this requirement,
Thanks
Ashu

this is worthless as it is....
but gives you some idea of what you need to do....
*--- Initialization before processing Quotes                           *
      call function 'CRM_ORDER_INITIALIZE'
        exporting
          iv_initialize_whole_buffer = gc_true
        exceptions
          error_occurred             = 1
          others                     = 2.
*--- Create service order                                              *
      call function 'CRM_ORDER_MAINTAIN'
        exporting
          it_customer_h     = gt_customer_header
          it_appointment    = gt_appointment
          it_text           = gt_text_data
*          it_status         = gt_status
        importing
          et_exception      = gt_exceptions
        changing
          ct_orderadm_h     = gt_order_header
          ct_orderadm_i     = gt_order_item
          ct_input_fields   = gt_input_fields
          ct_doc_flow       = gt_doc_flow
          cv_log_handle     = gw_log_handle
        exceptions
          error_occurred    = 1
          document_locked   = 2
          no_change_allowed = 3
          no_authority      = 4
          others            = 5.
*---If successful, save
      if sy-subrc = 0
      or gt_exceptions[] is initial.
*--- Service order created ok.....save the service order               *
        clear gt_object_guids.
        refresh gt_object_guids.
        loop at gt_order_header into gs_order_header
        where object_id = gw_object_id.
        endloop.
        insert gs_order_header-guid into table gt_object_guids.
        clear: gw_log_handle.
        call function 'CRM_ORDER_SAVE'
          exporting
            it_objects_to_save   = gt_object_guids
          importing
            et_saved_objects     = gt_object_guids_saved
            et_exception         = gt_exceptions
            et_objects_not_saved = gt_object_guids_not_saved
          changing
            cv_log_handle        = gw_log_handle
          exceptions
            document_not_saved   = 1
            others               = 2.
endif.
Just to put it into context, my program for this over 1400 lines long.... there was lots of data manipulation do be done and also some additional processing.

Bapi for create Engineering Change Management (ECR)

Hi abapers,
do you know a function module to create ECR? (Not CM!)
Thx

nobody knows a bapi for CC31 transaction?
Edited by: Andrea Peruffo on Sep 9, 2008 3:13 PM

BAPI for training and event management

Hi all,
I need a bapi that returns the list of the attendees of a training course.
I've seen that a FM exists: RH_GET_PARTICIPANTS and i know how it works.
I would like a standard BAPI to be called by an external system.
If it doesn't exit I will create a remote FM that calls the RH_GET_PARTICIPANTS.
thanks
enzo

Hi Enzo,
I don't think there is a BAPI.. but you can create one using the Method 'Display Attendance' for the 'Attendance' Business Object (PDRELA_025) in Tcode BAPI. But I think creating an RFC that in turn calls RH_GET_PARTICIPANTS is the easy way out.
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Suresh Datti

Integration between APO and CRM Trade Promotions Mgmt

I'm looking for a clear description of how to integrate APO and CRM Trade Promotions Management.
Can anyone advise, please?

Hi Group APO,
You can follow the below link
http://help.sap.com/saphelp_scm70/helpdata/EN/45/80dd3f92c4f306e10000000a1550b0/frameset.htm
Also Check SAP note 596261 which will surely helps you
Regards
R. Senthil Mareeswaran.

CRM Warranty Claims data extraction to SAP BI 7.0

Hi,
We have a reporting requirement in SAP BI 7.0 for CRM Warranty Claims. We have to extract the warranty claim information to SAP BI from SAP CRM, but were unable to find a standard business content datasource for the same.
The warranty claim in CRM is configured as a follow up document of CRM service calls, and we use the standard extractors 0CRM_SRV_PROCESS_H and 0CRM_SRV_PROCESS_I for extracting service calls header and item data separately to BI.
In order to extract the warranty claim information, we created two custom datasources as copies of 0CRM_SRV_PROCESS_H and 0CRM_SRV_PROCESS_I in BWA1, and changed the selection condition for OBJECT_TYPE to 'BUS2000255' for the header data and to 'BUS2000191' for item data. These custom datasources were unable to extract any data for these selection parameters, and is returning 0 records.
Please let us know whether we have followed the right approach, or is there is any additional change that needs to be made for extraction of warranty claim information. We also searched for any OSS note similar to 669436, extraction of CRM activities, but couldn't find one. Or is it required to build completely new generic datasources for extraction of CRM warranty claims data.
Thanks and Regards,
Vijay.

hi,
if your extractor fetching data in rsa3 then it should fetch data in bi at infopackage level.
the best thing is raise a oss note to sap they should be able to give you solution some it happens that the standard extractor will hit some relevant tables or may be some switches needs to be turned off by functional people.
Thanks
krishna.y

BADI for Claims search in trade promotion management

Hi Experts,
I am enhancing the Claims search in trade promotion management with a custom field. I added a custom field in the search screen of claims.
I want to filter the records based on that custom field. The component is BT311S_CSR and the search query is BTQCSR.
Is there any BADI for claims so that I can filter the records.
I tried to put a breakpoint in the badi CRM_BADI_RF_Q1O_SEARCH and searched but it is not stopping.
Does this badi works for claims? Or first do i have to create a implementation with the filter object as BTQCSR then try to check whether it will stop in the badi while searching the claims.
Please suggest me.
Regards,
Dinesh.

Hi Dinesh,
Now this becomes tricky. Since your requirement is very specific there is no way that standard sap can help. You may end up in enhancing n number of classes.
I can propose a solution though Please put of in front of your business/ functional team and then go ahead..
Now we will change our approach...Please follow below steps:
1. Add a altogether new field to your claim transaction using AET for sales office (description as 'Sales Office').
2. Make this field search and result relevant.
3. Whenever a sold to party is selected for claim transaction, based on the sold to party you would set value of this field.
4. Since your field is search relevant it will automatically appear in your search query (control this in view configuration.)
5. You may or may not display this field to end user in claim detail screen, You can control this by configuration.
6. Depending on your requirement you can show/hide standard sales office field in search query.
If you follow this approach then it will serve the purpose.
Trust this solves your issue. Give points if it helps.
Regards,
Bhushan

Trade promotion management for rebates processing

Hi All,
I am looking for configuration or step by step procedure on trade promotion management for rebates processing. Any document that gives the condition types to be used, set up of trade promotion, determination of the trade promotion related conditions in sales order, accruals of such rebates will be helpful
Regards,
Praveen

sorry, I can't login a CRM server now, but I try to answer your question by my memory
u2022 What condition types are required for rebates
the condition type for rebate is special, different the normal pricing condition, the rebate condition has a different condition usage. you can define the rebate condition record in rebate related SPRO path
u2022 How are they linked to TP and how the conditions flow to ECC
the condition generation configure in TP link the condition with TP type, you can check the configuration in SPRO
u2022 How are these conditions determined in sales order
the rebate also need to configure to the sale order, this configuration is under SD rebate path, and you can upload the configuration by middleware synchronize object from CRM
u2022 Are there any agreements that need to be created
the aggrement will be created automatically if the rebate condition can be generated in CRM TP. pay attention that the spend type table in TP WEB UI page has a button named 'rebate generate'
u2022 How does accruals happen
the accrals is depend on the funds plan, if fund plan created and configure for accrualls, you can launch a job background for accrual base on a fund plan from WEB UI
u2022 How is it linked to funds, what set up of funds is required
the funds is link to fund plan, fund plan link to TP. There is no directly link between funds with rebate, but they have indirect relationship through spend category, method,... E.G. you configure a rebate belong to a spend category, and you can configure the spend category in fund determination with TP.
The funds will be determined when TP created
u2022 How validation happens from claims
validaion happens in claim processing, in claim, the spend value will be fetch from fund usage, and bring to the validation screen, you can edit the validation data, and claim will generate the billing due list according to the validation you input.

Best Approach for integrating SAP CRM with Outage Management System

Hi All,
We are moving towards deploying Outage Management System (Oracle Utilities NMS) to help localize the fault, achieve Outage Management and a transparent network with a near-real time stats. We already have SAP ECC 6.0, ISU, SAP PI 7.0 and SAP CRM 7.0. One of the challenges we are facing is to decide how should we go about the integration of SAP CRM with Oracle's Outage Management System.
Here is a sample business scenario,
CSR receives a call from a consumer and inquires about planned outages for a particular area.
This information is contained in the Outage Management System (OMS). OMS is SOA based and is hosted on Oracle Service Bus.
I want to know that is there any ES Bundles available for CRM-OMS integration? Should we go about Service Based Integration? What are the alternatives to Service based integration? Can it be done using BAPIs?
We receive around 1000 consumer complains and against every complain a ticket is generated in CRM. Now If CRM is integrated with OMS using SAP PI, the volume of the data being exchanged via PI is very much high and exceeds our licensed volume for SAP PI. So I do need to know the best practices for either approach that you may recommend.
Regards,
Adil Khalil

does anyone have an idea about this one, I've asked this question in a few places and no one really seems clear about it.
Also, I've read here and there that SAP Business One is not a real SAP product. It was bought by SAP and is sold by them but has little do to with SAP's technology (R/3, SAP ERP, Netweaver, SAP CRM, ...), and that therefore they don't support it that much ? Is any of this right ?
I'm just trying to get my vision of the SAP universe clear.
Angela

Standard objects for Trade Fund Management

Hi everybody,
Iu2019m working on Trade Fund Management, I need to import CRM data to BW.
Iu2019ve searched on the BI Content for standard TFM Data Sources, DSO and cubes, but I wasnu2019t able to find anything: there's an InfoArea called 0CRM_FM, but itu2019s empty.
In CRM I was able to simulate extraction for BW by using RSA3 transaction (i.e. extractors 0CRM_FM_FND, 0CRM_FM_FND_PLAN, 0CRM_FM_FU, etc).
We have installed Support package 703, level 14: where can I find standard structure for TFM? do they exist?
Thanks in advance,
Francesca

Hey
This is not related to XI.
Please post your question in either CRM or BI forum.
Thanks
Aamir

Crm Claim management Infocubes

Hello Friends, Please help me the BI content cube name for Crm Claim management, I found the datasources
0crm_csd, 0crm_chargeback but which cube should i map this

Hi,
InfoCube: 0WS_BVC02
Please go through this .
http://help.sap.com/saphelp_nw70/helpdata/EN/15/ad044f57bc448aa01a85d76b0c8a27/frameset.htm

I need a bapi for material management advance shipping notifications

i need a bapi for material management advance shipping notifications for developing powls which includes below fields and some more fields.
     Inbound delivery number
     Due date (GR date)
     Vendor delivery number
     Material
     Name of material
     Quantity
     Vendor
     Name of vendor
thanks and regards,
jameer.p

Hi Jameer,
This is a hard one, my friend. I understand what you are trying to do.. Try BAPI_DELIVERYPROCESSING_EXEC. It is tricky though.
Moreover you might want to use a FM to fill the IDOC data. something like IDOC_INPUT_**. this might be a better option.
cheers,
Hema.

Help required in finding out the tables for FS-Claims Management module

Hi All,
In FS - claims Management module, i need to find out from which tables we can fetch the following fields,
INSURED             : insured person
DESCINSURED     : Description of insured person
CLAIMANT     : person eligible for benefits
DESCCLAIMANT     : Description of insured claimant
OUTSTRES     : Outstanding reserve
PAID             : paid amount
INCURRED     : paid amount + outstanding reserve LOSSDESC     : loss description
Thanks & Regards,
Anil

Hi Anil,
I was searching for the fields you mentioned using SE15 and came up with lot of hits. I thought, it would be good if you do the same thing and you can find the relevant tables as might you have good idea in this area.
I will tell you the procedure and I hope it will give you good results.
1) Go to SE15 (Repository Info System)
2) Click on "ABAP Dictionary"
3) Click on "Fields"
4) Select "Table Fields" and enter description as "insured" on the right hand side panel with Application component as "FS"
5) Click "Execute" (F8) and you will lot of hits.
You need to search through it to find relevant tables for your purpose.
Hope this will give you an idea.
Regards,
Vicky
PS: Award points if helpful

BAPI for CRM Trade Claims Management

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