Battery: 46% at 353 cycles. Have you had yours replaced under AppleCare?
I've got AppleCare on this MBP - just called, explained that I thought this battery has crapped just a bit too soon. Basically, the guy wasn't going to budge - it's just "worn out" ....just like a car needs tires.
I know sometimes it just depends on who you talk you and if you speak the right "key words" (I'm certainly NOT a pushy person!) But has anyone else gotten replacement with similar or BETTER stats than I have recently? Was it via AC or GeniusBar? The "MacBook and MacBook Pro Battery Update 1.2" page that is linked in several archived threads is now CLOSED (as of May31). I'm not sure exactly what info that page contained. I understand spec is that at 300 cycles, the battery should have 80% of it's life? And yes I do cycle my battery, probably not exactly once a week, but I would say 3x/month. I figure I'll give the GeniusBar a shot, otherwise, I guess I'm out of luck! Thanks in advance for any recent battery experiences.
Hey,
Im writing from India where there arent any Apple Stores or Genius Bars. I could only find 3rd party "authorized" service providers.
The issue with my battery is that it has died down prematurely after a mere cycle count of 206!
I do not have any warranty or AC (My first buy, I didnt reckon the importance at the time :P)
Anyhow, after BabyBoomer's suggestion I did call up CR. They told me that it was difficult for them to replace my battery since my battery's technical specs can't be diagnosed over the phone and that I should visit a service provider who can escalate my case to a senior engineer for elaborate analysis and detect if there was any manufacturing defect.
As expected the 3rd party service provider denied any such provision, yeah I know I have a geographical handicap...if only Apple could set up a genius bar here!
Anyhow, the technician there did insert a dongle and runt the battery utility software.
My computer 's dot was in the RED region and in big bold red letters it said BAD.
it was way off the consumed threshold line.
And now from yur info i gather that the guys at the genius bar replace batteries in the RED region, no questions asked??
What can i possibly do here? Should I pester CR again with this info? They simply put me off by saiying they arent equipped to understand technical details and the service provider is the best place.
What can i possibly say to change their minds? Since the service provider here wont escalate my case to senior engineers, is it worthwhile to ask CR to escalate my case to some supervisor or executive who would apparently have "extra" powers?
thnx
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Dear Nezih,
Greeting from Apple iTunes Store Customer Support. I am Sridhar and I am glad to assist you today.
Firstly, I would like to apologize for the delay in our response. This is certainly not the customary wait time for a reply from iTunes Store Customer Support. We have been experiencing higher than expected volumes of e-mail, and your patience is greatly appreciated.
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http://www.apple.com/support/itunes/ww/
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Web Order # :
Support Subject : iTunes Store Account and Billing
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Country: United Kingdom
iTunes version: iTunes 10.3
Apple ID:
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