Battery replacement in different country

Hi All,
I found that if your phone is in a different country from where you bought it, Apple will NOT provide you with the battery replacement. So I need to travel from India to UK, just to get the replacement. This when, Apple provided me with a defective phone.
Is there any alternative.
Any pointers will be very helpful.
Thanks,
Money

Hi anarchronox,
For more information about the iPhone 5 Battery Replacement Program, including any potential limitations or alternatives, you may find the following page helpful:
iPhone 5 Battery Replacement Program - Apple Support
https://www.apple.com/support/iphone5-battery/
Regards,
- Brenden

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