Poor Service Support and Con Job by Nokia at Visak...

Hi all,
I purchased a Nokia N97 on 28 Sep 09 from Nokia Priority dealer at Visakhapatnam (address: SHop no 15 & 16, Pavan Commercial Complex, Dabagardens, Visakhapatnam). The very next day I had to go back to the dealer with the phone as it's battery was running out too frequently without the GPRS being active. I was told by Mr SSK Chakravarti of the Nokia Priority Dealer that the handset required continuous charging for 9 hours for three successive days. On pointing out to him that it was clearly indicated on page 20 of the user manual that there was no prior charging required, he stated that it was a publicity gimmick of Nokia. He thereafter uploaded softwares on my phone and sent me back asking me not to worry at all. I did so and had to depart out of station for work on the very next day. On 01 Oct 09, I saw that my phone was discharged and was not recharging. I decided to get back to the showroom on returning to Visakhapatnam. On 08 Oct 09, when I reached Visakhapatnam, I sent my representative to the shop as I was preoccupied. My represantitive was redirected to the Nokia Service Centre who declared that the phone was dead and had to be sent to the company. My representative asked him to send the phone to the company and replace the set as the defect had earlier been reported within 27 hours.To which the person dealing there agreed and asked him to come back the next day. The next day on 09 Oct 09, I personally took the phone to the Service Centre and was told that nothing could be done. He asked me to submit the phone which I had to do and was asked to contact him on Monday 12 Oct 09. In the meanwhile I sent the necessary details to Nokia on the website and got a reply from one Seauli Hati and then from Ms Rachana Thimaiah. They asked me for details of the service centre which I informed them that I would be able to give them only on Monday as the receipts were with my staff who had gone off for the weekend. Today I have submitted the details in the form of scanned copies of the receipts of purchase and deposit of handset. The Service Centre tells me that nothing has been done on the handset and that I should contact him tomorrow. Seauli Hati and Rachana Thimaiah have spoken about the handset being repaired. However, I would wish to know - How many of you would like to pay Rs 31600/- and not be able to use the handset even for 24 hours and thereafter accept a repaired handset.
I think Nokia is on a Con Job!! I am disappointed with the services and would strongly advice everyone not to buy the Nokia handsets.
Message Edited by michaels on 12-Oct-2009 02:49 PM

This is a peer-to-peer troubleshooting forum, unfortunately we are not able to assist you here, you must deal directly with Nokia Care in your country in order that Nokia personnel can help to resolve your specific issue.
Please note that we have also removed the scanned document from your post as it contains personal information and unique serial numbers which ought not be published on a web forum.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

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Here's a reply from Upender,
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You were called to HP Service Center by Mistake, the hinges were ordered by mistake, the body panel was ordered by mistake, your laptop was accepted by HP as a mistake and to add more Mistakes the body parts were recieved by Mistake. No what does HP Expect from the cusotmer to do, should I not burn the laptop, since I think the biggest mistake was me buying HP Laptop and the other big mistake was me buying the Care Pack.
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Greetings, and welcome to the BlackBerry.com Support Forums.
It appears to me that you received perfectly correct techinical support, advising you to ge the BlackBerry Data plan on your mobile provider account.
The fact that you don't like that answer, does not mean that is poor or not helpful.
The need for a BlackBerry Data Plan on your device is mentioned quite frequently, at least on this website and carrier websites that I see. Perhpas you did not do your research thoroughly enough.
Anyway, now you know your answer. Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Poor Service Support for BB 8830

Hi,
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Greetings, and welcome to the BlackBerry.com Support Forums.
It appears to me that you received perfectly correct techinical support, advising you to ge the BlackBerry Data plan on your mobile provider account.
The fact that you don't like that answer, does not mean that is poor or not helpful.
The need for a BlackBerry Data Plan on your device is mentioned quite frequently, at least on this website and carrier websites that I see. Perhpas you did not do your research thoroughly enough.
Anyway, now you know your answer. Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Lens profile downloader dead? Poor Adobe support and communications?

I wonder if any Adobe Support for the Lens Profile Downloader and user generated profiles has ended silently?
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Does anyone know how to publish a profile these days?
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Poor service, incorrect billing, inability to get issue resolved.

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cpshipley,
Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Poor service in a rural area

I live about 2 miles out side the largest town in Cornwall in a little place called Coombe. It shouldn't feel like the end of the world but as far as any sort of service from BT it does.
3 years ago I got in contact with BT to connect me up a phone line and get me onto broadband. No problem they said and if I was willing to sign up for the 18 months they would cut me a deal. I was only interested in the broadband but you can't have one without the other.
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I was peeved as I only wanted broadband in the first place and I was now locked into a 18 month contract for a landline. I tried everything I could and spent 6 months and 3 hubs trying to get the connection working. There is no sharing of information between openreach and BT sales. BT sales were insisting that I could get broadband as their PC say so.
To cut a long story short, I was offered some compensation to say sorry for the months and months of poor service. And no I still did not have any broadband, in fact after the antiquated equipment I was using with dial up gave up on me I was out of the internet for good.
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Now a sorry tale, and I feel sorry for my neighbours who now can't even get a telephone (and this is in the middle of a village not the middle of a moor).
The 72 hours emergency deadline has come and gone, with no reply from BT. The telephone conversations I have had with BT i keep getting fobbed off between customer services and faults department in bombay. All you do is talk to someone and then no action is taken, its like going to some BT therapy session.
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Why should you be able to get away with selling my neighbours a service you can't provide ?, why should your engineers not do the work I paid them for 3 years ago with my new line, and where is the person who takes this sort of complaint and sorts it out.
I have writen to BT, Consumer Direct, the local Trading Standards, Ofcom, and even put a note into watchdog. So far I have received a generic, we think we can fix this from BT which I presume is just generated when you send a mail to them.
BT are currently investing millions and millions in my county upgrading the system to superfast broadband which is why it smarts so much to see that we are getting further and further behind. Kids are falling behind at school, my work is suffering and its a joke that in this day and age that my neighbour can not even get a phone line installed, let alone use 20 year old technology "dial up" to check some E mail. And before you ask ? we can't get a mobile signal as we are in a valley so mobile broadband doesn't work either.
Anyway thats my and my fellow villagers story..

Hi GLemin,
If you would like to contact the BT Care Team by clicking on the link below.
Contact BT Care Team
The BT Care Team are a BT UK Based specialist team who have a good reputation for solving customer problems.
Once contacting them they will reply either by phone or email within 3 working days, however you will be given a tracking number immediately after sending the request. Please take note of this.
Also you maybe interested in this link here: http://goo.gl/MNb8s . It's has some links about how you can register your interest for superfast fibre broadband and some link about providing faster broadband for rural areas.
Hope that helps,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Nokia Poor Technical Support - Beware

I purchased this phone a week ago. I have a POP 3 email account that I connect to. I have 2 emails that I check. I check email on 2 laptops, 1 tablet, 1 phone. I found after a week that the Nokia 928 was deleting the emails from the server and that I could not get those emails once deleted on my other devices. (My 3 year old HTC Droid did not do this) I called Verizon service who sent me to Nokia. Nokia said it was not their problem and sent me to Microsoft. Microsoft said it was not their problem and sent me back to Nokia. I said no, it was a software problem and Nokia said they didn't make the software. I was sent to another phone number in Microsoft that turned out to be "Supplemental Parts" support and the guy said sorry he couldn't help me and DIDN"T know who I should call. Nokia "dropped" the call the first time when being transferred and I had to call back and go through the whole phone tree again. I'm certain the call was dropped by the customer agent because he didn't want to deal with this.
This all took about 45 minutes of ME having to make the calls and get shuttled back and forth. I finally called Verizon back and said I want my old phone back, which they did. I took the 928 back and got a full refund. BTW, the initial Verizon support person opened up the on-line manual, which I already had, and started reading out loud through the email setup section. That really instilled a sense of trust in me.
So, there are three problems here:
The Nokia 928 can't perform a simple years old email setup function
Verizon can't technically support the phone
Verizon is not taking charge of their support and is willing to send customers off to other "vendors". I feel Verizon should have taken this issue, chased it down for me, and gotten back to me with an answer.

Recently I started having the same issues - email being deleted from my e-mail service provider's server by Microsoft phone Lumia 928 & I could not even find the deleted emails under server's trash folder. I do not want my emails deleted by the phone.
I do not see any recommendations to correct this issue. Does that mean I need to delete POP e-mail accounts just to keep my e-mail on the server?? If yes then, the windows phone is not worth owning. To the best of my knowledge this is not an issue created by Nokia.
Currently I found an unefficient way to keep my emails on my email provider's server but then why do I need this phone if it is nothing but a problem? A Sync issue/bug???
It would be great if someone from Verizon and/or Microsoft could clarify this issue.

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I went to the Maple Apple Authorised Service Center at Santa Cruz, Mumbai and was told that the product was fine and that the screen tilt was 'normal'.
I then happened to visit some other stores and noticed that the MacBooks on display didn't swing back the same way.
I returned to the Service Center again and was told again that it was 'normal'. When I demanded to see the manager, I was told he had left for the day. I rang him and was told that I should come and see him the next day and he would provide a speedy resolution to the problem.
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Ravi, assured me of a ideal resolution within 24 hours.
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Absolutely pathetic experience with no keenness to help except have longwinded calls that provided no solution whatsoever.
And this to a customer who's just bought a brand new machine and is expecting a spectacular experience! Even Lenovo or Sony offer onsite support, so the Apple experience is a terrible, terrible letdown.
I feel cheated and downright stupid for having paid such a premium for a product with manufacturing defect followed with such extraordinarily poor service!

bump

MSi website support not working - poor service!

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It's a very poor way for a company supposed to be a BIG company showing support to its customers.
You can't telephone them, cannot now use the ticket support, and can only HOPE someone from their technical department reads THIS.
I sent them an email about it and I'm just waiting to hear from them.
It makes me want to change to ASUS in future!

Ok I'll try to remain calm as I've just received a warning about "bashing" MSi.
I'll include the screenshot again for your attention. At least the moderators here are reviewing the situation it seems, which, on a large forum, I didn't think would be noticed.
After going through advice of how to update my BIOS with their technical help on the website I flashed my MSi Z68A-GD65 (B3) successfully to version 22.8. It was playing up before that on the orginal BIOS, slowing down in Windows, not recognizing various USB devices, and I had a Primary BIOS led flashing which meant it had failed on the mobo so the computer wasn't coming out of 'sleep' very good (I just left it on all the time instead).
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I've seen many cases of this and it must be a common problem, as I did everything as instructed and still it went wrong.
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After waiting 10 days I tried to use the website form again filling out all the criteria on the form and instead I get this garbled writing with the OK button as I mentioned, which just sends you back to the home page with nothing updated.
So I am really frustrated at this point, unable to phone MSi (they won't talk to you), use the website (in UK) and have had to explain everything through an email correspondence, hence my lack of patience on this forum.
For years I put my faith in MSi products, I have a Nvidia graphics card also, and they are the market leader with the best looking designs and most powerful components. But they should provide better customer support when things go wrong and are failing anyone who resides in the UK with a website service which doesn't work, and closing tickets before the problem has been sorted or the RMA has been sent.
I hope you understand.

HT204053 What are the pros and cons of 1) choosing to use the SAME Apple ID for iCloud services on one side, and purchases on the iTunes Store, App Store, and iBookstore, on the other side; or 2) to have and use two separate Apple Ids for these "two sides

All is in the title, so I repeat it below with a better identation.
What are the pros and cons of
1) choosing to use the SAME
Apple ID for iCloud services on one side, and
purchases on the iTunes Store, App Store, and iBookstore, on the other side; or
2) to have and use two separate Apple Ids for these "two sides"?
P.S.
I have loads and loads of free podcasts in iTunes in my iMac, that are certainly more thant the 5 gigas the iCloud provides for free, so I don't want those to go to the cloud. But this is perhaps a different question...
Also need to mention that I have itunes on a mac, a pc and an iphone.
Sorry to look so silly with this question, but I don't get the "big picture".

You need to create a user account for your wife (or yourself depending on who has the current user account). When syncing, each of you should sign in as a separate user, login to iTunes and then sync. I had this problem when my sister got an iPhone. When we did her initial sync, everything on my iPhone showed up on hers. Apple gave me this solution.

BT Infinity issues and poor service

I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-49442052268
Regards
A very unhappy customer.

JasonT wrote:
I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-*********
Regards
A very unhappy customer.
Hi there,
Firstly, I would advise you to edit out your VOL number from your post for security reasons.
Also, if you follow this link, it will allow you to fill out a "Contact us" form for the mods. Please remember to include all your account details in this and the mods should pick it up and contact you back.
I hope this info helps.

Is Services in SAP and Customer Jobs in Quick Books same?

Hi All,
Services done for a customer by a sales rep is stored in Service modules in SAP. In QuickBooks Customer Jobs field is there for a Sales person to calculate is commisssion based on the job performed by her/him to the customer.
My Question is whether the both or same.
Please reply soon
I always welcome ur suggestions
Thanks in Advance
Janakiraman

Hi Janakiraman,
Unfortunately I do not know quick books. All service call data is stored in the database, so you can do your own report calculations on commissions for the sales people. Invoices can also be booked against a service call and commission by sales person can be calculated on the invoices.
Hope it helps,
Adele

Pros and Cons to Jobs vs Positions

I have a client with 120Employees.
They have plans to grow to 600 and cap at 800.
Every year they go before a Board to request for budget and approval for FTE and Jobs or positions new positions.
Each position has a budget tied to it
What are the pros and con for budgeting on the job level versus the position level?
What functionality will be lost if i go with budgeting at the job?
What functionality will be lost if i go with budgeting at the position

Hi There,
You can purchase an upgrade license of Captivate 8 by paying US $ 399.00 only if you own Captivate 7.
You cannot purchase an upgrade of captivate 8 if you are using Captivate 6. You can either purchase Captivate 8 full version ( by paying US $ 999 ) or its annual subscription.
In Captivate 8 annual subscription, you have to pay US $ 19.99 per month and it can only be activated by sign in with adobe id and password under which subscription has been purchased.
Regards,
Ajit

SAP List of Supported SQL Server Service Packs and Cumulative Updates

Does SAP provide a list of SQL Server Service Packs and Cumulative Updates that will work with BPC 7.0 and 7.5? I see that CU 12 is out for SP1 and CU 2 is out for SP2. I would like to know if I can move the SP2 CU2 or SP1 CU12. My install docs are outdated specifying SP1 CU6.
Any direction is appreciated.
Joe

Hi,
Please take a look at the below list of the supported OS: This excerpt is from the installation guide.
SP04 or later: Windows Server 2008 R2 Standard or Enterprise Edition with or without Hyper-V
Windows Server 2008 Standard or Enterprise Edition with or without Hyper-V, or
Windows Server 2008 Data Center with or without Hyper-V
Windows Server 2003 Standard or Enterprise Edition SP2
Windows Server 2003 Standard configured on the SQL database or OLAP server components only
Windows Server 2003 R2 Standard or Enterprise Edition SP2
SAP recommends using Windows Server 2008 64 bit over Windows Server 2003 64 bit. Otherwise, supportability is limited.
I am not sure what did you mean by the front end. Having said that, 32 bit is supported both on the server and the client machines.
Hope this helps.

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