BBY Credit Card Transaction

Question

It's been over half a year and this issue still hasn't been resolved.
I originally bought a TV Samsung from Best Buy for Black Friday, had it scheduled to ship to my house at a later date. Problem was once it was set-up and used we found that it had a problem with the screen (too much pressure on the screen in the package) that created an uneven balance of colors on the screen (it was a weird tunnel effect where the corners were darker and and circled the center of the screen, not really noticable until there is a very dark scene). 
Scheduled a Geek Squad Member to take a look at it and said it was repairable or could be exchanged for a new TV since it was a recent purchase. The household agreed to return it instead because my mother doesn't really trust anything that comes damaged out of the box and everyone else agreed to actually go with a projector for a theater experience. A pick up date and time was scheduled at a later date and when that date arrived the TV was picked up and taken away (I have all the receipts from each trip). I was told it may take about a week or so to process the return and that sounded reasonable. 
A month and a half later I was still charged for the TV. I contacted Best Buy customer service and was told to contact my credit card company in regards to the refund. I reported an unauthorized charge to the credit card company (It was a Best Buy Credit Card and I do believe they were in the process of changing over to Citi at the time) due to no one at the company couldn't do anything during the transition. A few weeks later after submitting all the documents/information I had in regards to the original purchase they refunded me my money stating that the case had been resolved. Yay happy day!
Then four months later I get a surprise charge for the exact same amount I got refunded for the TV. I attempted to refute the charge (but couldn't because of how it was logged as a transaction) and contact the credit card company and was told that my return was processed as an exchange and that is why they had to recharge me. I was then told to contact Best Buy, which I did, and they explicitly told me that my purchase was processed as a return. I have been bouncing between both Best Buy Citi and Best Buy itself and no one is getting back to me with what's going on. It's ticking me off because I'm avoiding using my Best Buy Credit Card in the mean time until it gets resolved. It's also acruing late payments because I refuse to pay for something I don't have.  
So, I'm super cranky about this whole situation and have not received contact from either party. So I need someone to contact me asap about this (phone, email, even on here!) before I flip a switch and end up yelling at a poor unsuspecting phone rep who has the unfortunate luck of answering my flipping call...AGAIN.
Solved!
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Answer 1

Hello Iduncurr-
It sounds like what should have been a fairly simple return has turned into a bit of a nightmare for you.  The situation certainly seems to have become complicated with your credit card company telling you one thing and Best Buy telling you another regarding the return of this TV.  I absolutely apologize for the frustration that this has caused you.
I would be happy to see what I can do to look into this further for you, but to do so; I will need some additional information.  If you could send me a Private Message with the Customer Service Pin from the original TV purchase, I would definitely appreciate it.  You can send me a Private Message by logging into the forum and clicking on the button across from my signature on this post.
I look forward to hearing back from you and hopefully we can get this resolved!
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
 Private Message