Been getting double billed for 6 months???

I've been getting double billed and only noticed today after going over records that adobe added a second copy of the CC plan to my account! I never asked for this and never wanted a second!
So far that puts me $376 plus interest in the hole due to Adobe adding products I never agreed to.
I want this rectified and my money returned.

Hi Sue,
Apologies for the inconvenience you have experienced. It appears that you have two active subscriptions as you signed up for a new subscription in August, 2014 and your existing membership, start date August, 2013 was renewed automatically as per the subscription terms. We have cancelled the duplicate account, you may please expect complete refund in maximum 5-7 working days.
Please send me a PM if you have any questions.
Regards,
Ankush

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case# 0214678362
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
You are now chatting with Vikram V.
Vikram V: Hello! Welcome to Adobe Customer Service.
Vikram V: Hi Mark
Vikram V: Please allow me a moment while I review your issue.
mark: I don't have much time left.. your guys chat service is terrible.. .it didn't give me any notice of how long I might be waiting for a response, or where I was in queue, or anything. I was starting to think you guys were closed. This is very frustrating.
Vikram V: I understand your frustration, I'm sorry for the inconvenience caused to you.
Vikram V: I am sorry to inform you that the applications are down currently hence we are unable to check the information, I request you to please contact us back after few hours so that we will be able to assist you better.
Vikram V: We are sorry but Adobe.com and related services are experiencing system maintenance. Our apologies for the inconvenience and request you to check back after 6-7 hours as our IT/Web team is working on this.
mark: holy crap... are you freaking kidding me?
mark: No - that's not acceptable. I want a supervisor or manager to own this and contact me back within 48 hours letting me know that the double charge has been adjusted. You guys are thieves. this is ridiculous
mark: I have to go, but I will expect a call back on Monday with confirmation of credit, from a Supervisor or Manager.
Yeah.. .that's world-class customer service. No notice of how long it will take for someone to assist me, or anything. I would expect better service from a company like Adobe.

Sorry, This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Get double return for join table

Dear Experts:
SELECT eban~banfn      "PR number
         eban~bnfpo      "PR item
         eban~bsart      "Doc Type
         eban~bednr      "Requistion tracking number
         eban~ebeln
         eban~ebelp
         eban~zzloc      "GEO code
         ztmm_ccp~zzclli "zzclli code
INTO CORRESPONDING FIELDS OF TABLE gi_pr_extract
FROM ( eban
         INNER JOIN ztmm_ccp
                ON eban~bednr = ztmm_ccp~bednr
               AND eban~ebeln = ztmm_ccp~ebeln
               AND eban~ebelp = ztmm_ccp~ebelp )
WHERE eban~bsart IN s_bsart. "11 input doc type
The s_bsart are:
NB
UB
ZNB
ZSC
ZUC
ZVC
ZXC
ZZO
ZZX
ZZY
ZZZ
From above SQL, I got double returen for each ebanbanfn and ebanbnfpo
Row     BANFN     BNFPO     BSART     BEDNR     ZZLOC     ZZCLLI
1      3100000056     00010     NB
2      3100000056     00010     NB               CLLICD DRTP
3      3100000057     00010     NB
4      3100000057     00010     NB               CLLICD DRTP
5      3100000058     00010     NB
6      3100000058     00010     NB               CLLICD DRTP
7      3100000061     00010     NB
8      3100000061     00010     NB               CLLICD DRTP
9      3100000062     00010     NB
10      3100000062     00010     NB               CLLICD DRTP
Do you know why and how do I get the unique one?
Thank you very much!
Helen
Edited by: Thomas Zloch on Oct 4, 2010 3:49 PM - please use code tags

Hi Helen,
Please check with the below code snippet. Hope it will work.
SELECT eban~banfn
          eban~bnfpo
          eban~bsart
          eban~bednr
          eban~ebeln
          eban~ebelp
          eban~zzloc
          ztmm_ccp~zzclli
   INTO CORRESPONDING FIELDS OF TABLE gi_pr_extract
   FROM eban
          INNER JOIN ztmm_ccp
                  ON    ztmm_ccp~bednr = eban~bednr
                AND ztmm_ccp~ebeln = eban~ebeln
                AND ztmm_ccp~ebelp = eban~ebelp
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Thanks
Nitesh

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