Double billing for service period july6th-

Does anyone else have this issue?...I am being DOUBLE BILLED for service period july6th- august 5th. I already paid my bill online well before the due date, and did get a confirmation number for the payment made. The payment was deducted from my bank. However, today, I logged in to my account to see that I have a huge outstanding balance for the service period july 6th- august5th. The amount of the bill is even different than the bill that I paid for that service period.

Yes I saw that on my account also. I did notice that the pmt due was past the due date (actually due the same time period as the last bill that was pd). How can that be when it shows my bill was pd in full at that time? Also in reviewing this so called "bill" I noticed that they raised the rate again even after I changed my services to a newer oneand less expensive one. Going to call them in the morning as I should be billed once a month around the same time each month not twice for something I have already pd. Also for the past several months internet, tv, phone and actual apps for this company have been very crappy too. Moving so I'm sure this will not be my service provider after my move. Its getting worse not better.

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Manual Billing is missing for service period 06/19/2009 u2013 7/21/2009

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It seems you have processed normal billing and invoicing process.
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In your case, if the invoicing document is outsorted, you would be able to see the billing document. (in refreshed ES32 view as mentioned) .
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Hiya...
Billing Plan for Milestone Billing
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Order Item Turbine    100,000
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01-10-94     Contract      10 10,000      -             x           x
01-03-95     Assembly      30 30,000      x             x
01-04-95     Maintenance   30 30,000      x             x
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Maintenance 01-04-95
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I was double billed for CC on 12/30/14.. Adobe less than helpful

I signed up for the creative cloud membership on 12/30, but there was a problem with your website when I tried processing my payment, and it told me to try again in a few minutes. So I did, and it went through. I then got a call from my bank with fraud alert because there were 2 charges for $119.88 that ended up going through. Because I told my bank that I didn't authorized 2 charges, they canceled my card and I'm having to deal with getting a replacement - which is an inconvenience as it is.. so I called you guys about it the next day and the woman who answered told me I would need to call back after a couple days because she didn't have the ability to credit back the duplicate charge (that's NOT 'great' service) ... so today I got around to trying to contact you to find out your phone lines are closed, so I guess chatting is my only option.. so I tried that, and their chat service doesn't give me any update as to how long it will be before someone comes on to help me. Judging by all the other posts about this issue, it would appear that Adobe is intentionally double billing customers and making it very difficult to have the issue resolved.
case# 0214678362
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
You are now chatting with Vikram V.
Vikram V: Hello! Welcome to Adobe Customer Service.
Vikram V: Hi Mark
Vikram V: Please allow me a moment while I review your issue.
mark: I don't have much time left.. your guys chat service is terrible.. .it didn't give me any notice of how long I might be waiting for a response, or where I was in queue, or anything. I was starting to think you guys were closed. This is very frustrating.
Vikram V: I understand your frustration, I'm sorry for the inconvenience caused to you.
Vikram V: I am sorry to inform you that the applications are down currently hence we are unable to check the information, I request you to please contact us back after few hours so that we will be able to assist you better.
Vikram V: We are sorry but Adobe.com and related services are experiencing system maintenance. Our apologies for the inconvenience and request you to check back after 6-7 hours as our IT/Web team is working on this.
mark: holy crap... are you freaking kidding me?
mark: No - that's not acceptable. I want a supervisor or manager to own this and contact me back within 48 hours letting me know that the double charge has been adjusted. You guys are thieves. this is ridiculous
mark: I have to go, but I will expect a call back on Monday with confirmation of credit, from a Supervisor or Manager.
Yeah.. .that's world-class customer service. No notice of how long it will take for someone to assist me, or anything. I would expect better service from a company like Adobe.

Sorry, This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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Thanks + BR
Saso

Hello,
For this refer intercompany for order related billing.Choose billing type IVA.Maintain copying control accordingly.For services delivery is not required.
In this when company B provides services to customer and raise intercompany bill to company A, and then company will raise Bill to End customer.
Follow the std settings of intercompany except copy control for billing type (OR---IVA)
Revert for further clarification.
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Amit Gupta

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The release is R12.1.3
-Seth

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Aju Joseph

Your company is basically selling the services to Divisions. Thus divisions are customers. Therefore create CMRs for each of these divisions - Texas division, Chicargo division etc. are customers.
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Hi AD
There are two options provided by SAP for billing custmer service
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2. Second way is to use DP90 in which u have to create a billing request which can be used for RRB(Resource Related Billing) using DIP profile
So in summary it can be processes with Sales /Service Order as per your need
For more help , refer [here |http://help.sap.com/erp2005_ehp_03/helpdata/EN/99/0fad3cf7ca0855e10000000a114084/frameset.htm]
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Jignesh

Double billing for service period july6th-

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