BEST BUY CREDIT CARD DEBT PROTECTION SCAM!! BEWARE

I, like several other BB account holders that have written regarding this same exact issue, have been scammed by the debt protection service - for over $1000.
Upon signing up the the best buy card, I was somehow enrolled in the debt protection service. I certainly did not sign on for this service with any knowledge of doing so, and wasn't "asked" by a rep if I wanted the service.
Very long story short, I had been charged for this service without my knowledge, to the point where I now have paid over $1000 for it. As others have pointed out, I am to blame for not being more diligent in regards to analyzing my electronic statements - but for my extremely busy lifestyle, that is the purpose of auto-pay. I know what my payment is supposed to be, and I trust that is what I will be paying.
Once I realized that I had been charged for this service every billing cycle - I began calling Best Buy regarding this issue. My experience was identical to others who have experienced this debt protection scam. They pass me on to several different departments until I am beyond frustrated and exhausted from talking with all of these people and re-explaining my story over and over. Then in the end they always say that the issue will be looked into and resolved within 30 days. I've gone through many of these 30 day cycles. At an escalated level, they conveniently pass all blame onto Citibank as the single entity that controls the debt protection - so all responsibility is ignored by Best Buy.
I've had a horrible experience dealing with this, and despite all of the calls and promises of it being taken care of, I am nearing the end of my time with Best Buy. They are not going to work with me, and I am going to pay for this service and be done with Best Buy for good.
I'll probably receive a scripted response from a Best Buy "Social Media Specialist" as all of these identical complaints have received - stating in the message body "Citibank, N.A. is the issuer of your My Best Buy credit card account. Due to this, we don’t have access to their accounts". Again conveniently deflecting all call for action to Citibank. And I promise that Citibank and/or Best Buy will do nothing to resolve, or even try and help.
You can say that I'm at fault and have to deal with the consequenses of unknowingly signing up for this service and not analyzing my statements more thoroughly - BUT isn't it interesting that so many others have had this same exact problem with Best Buy Debt Protection? Is it all just a coincidence - and are we all just ignorant people who can't manage their accounts? I believe this Debt Protection is set up in a way to do exactly what it has done to me. To take money from people. Upon doing all of the electronic sign-up for the account, it's convenient to sign up for paperless statements - and if you don't watch closely, they will slip and extra charge in there for you.
For all new account holders - or if you are considering becoming an account holder - BE CAREFUL! Once they take your money they will have no sympathy for your situation, regardless of what it is.

Hello edgars-
Credit cards can definitely be a double-edged sword. While at times they allow for greater economic freedoms, they also can cause untold headaches as well. I’m sorry to hear that in this instance, the account protection service on your Best Buy credit card is the cause.
Depending on how long ago you applied for your Best Buy credit card, the option to opt out or in for account protection would either have been a check box on the application or a sign off on the keypad in the store. It’s disappointing to hear that at the time you applied, this particular section was not pointed out to you to make you aware of what you were agreeing to with the card.
As you’ve stated, while the Best Buy logo is on the card, Citibank, N.A. is the issuer of the card and we don’t have access to your account to make any changes or refunds to it. However, it is our goal to try assisting our customers with concerns regarding the Best Buy credit card. If you can send me a Private Message with your full name, phone number, and mailing address, I will communicate this concern to them for review. Generally they should contact you within 3-5 business days of when I submit this information to them. Please keep in mind that I cannot guarantee any particular outcome from that review.
You can send me a Private Message by logging into the forum and clicking on the button across from my name on this post.
Thanks for connecting with us,
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Haven't received certificates for signing up for best buy credit card

I had received an email on 2/20/14 stating that if I signed up for a best buy credit card before 3/19 and spent $500 I within 3 months, I would receive $50 in certificates. Called customer service and they can't find the promo. I received an email from randy and sent back a screen capture of the promo to the [email protected] email address. Haven't heard back from anyone.
Can someone help resolve this matter?

Good morning fatstooge,
I am familiar with the promotion in-question, as we have offered it several times in the past. To my knowledge, if you signed up for the My Best Buy™ MasterCard via the email you received and spent $500 within the first 90 days, then you should have qualified for a $50 certificate. These bonus certificates, being the promotion is offered through Citibank, are usually added to all eligible members' accounts at once, which would take place about 2 to 3 months after the promotion ended.
While looking through your account, I did notice that you have an open case with our Account Maintenance department. I fully trust that they will be able to answer your questions; however, I am going to send you a private message to see if there is perhaps anything I can do to help. You can check your private messages by logging into the forum and clicking on the yellow envelope icon located at the top of the page.
Thank you for posting to the forum!
Derek|Social Media Specialist | Best Buy® Corporate
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Is Best Buy credit card linked to Citibank?

This is posted in response to one moderators comment about Best Buy credit card.
His claim was that the Best Buy credit card was not really owned by Best Buy. As a result, there was nothing any Best Buy employee could do to help out with complaints about their Best Buy credit card.
The claim that Best Buy could not be responsible for the problems occurring with Citibank credit cards. Best Buy was just the "name" on the front of the card. The analogy called to mind is that if you are using the Best Buy Credit Card, it is just an advertising ploy. Best Buy cards are labeled with the Best Buy name and trademarked logo as an advertising premise. They are not linked in any way with Citicard and how Best Buy customers are treated.
The premise is not true. If Best Buy is not affiliated with Citibank or their cards; whey do we get "reward points" to only Best Buy if they have no involvement with Citibank? Other cards I have allow "reward points" to be used in multiple forums.
The Best Buy card has culpability in the mess with Citibank and cards issued under the Best Buy name. Best Buy retailer has culpability in this matter. I have no idea what the legal analysis of this leads to: I am not an attorney.
My posts have scared the "moderators" to the point that when I pass on the help attained by other members, they have pulled the posts; "locked the posts to read only" in mid-post. It's creepy. It also helps determine culpability and who is liable for the Citicard mess with Best Buy.
If Best Buy moderators pull posts that do not violate rules; if they restrict the use of a post to "read only while I'm typing" they are watching on a computer terminal as I write/type. When they restrict information that might show a path of resolution for those of us stuck in a loop; they are showing that they know that Best Buy is responsible in some way for what is happening with Citibank and the Best Buy issued card.
What can we do as consumers at Best Buy? Write the Board of Directors; copy the letters to your local store. And of course, take your business somewhere else. {removed per forum guidelines} This is a speculative comment. What if there is a relationship between Best Buy and Citibank that allows Best Buy to "capture" a portion of the fees that we have been charged by the "malfunctioning" computers? I have no idea and there is no way in the world that I would, at this point in time, talk with an attorney.
Sad that Best Buy moderators won't even apologize to the consumers who post on their website that there are major problems with purchasing an item at Best Buy on the Best Buy/Citicard. They could post an appropriate link or phone number that "might" help consumers with the problems with purchases. Sad that there is not acknowledgement of problems since Citibank took over the "Not Best Buy credit card".
Best Buy could have a conversation about what is going on and let people know that they want our business and they will do their best by establishing a better conduit of communication and information when there are problems with "not Best Buy credit card."
I wonder if they will pull this post? It is only fear that moves them. That is the key ingredient that makes something in a corporation sweat.
We all like shopping at Best Buy. Those reward points are great! Some of the stores provide excellent service.
Now that I understand that Best Buy credit cards have no relationship to Best Buy and it is just advertising for Citibank by putting all their store information on the front of the card; I think it's on the back too; rememember, it is not the fault of Best Buy. It is Citicards fault. Call Citicard....good luck.
Best Buy does not care about their customers who use the "Not Best Buy Card". There has to be a reason. Why would they want customers to shop somewhere else? Is the strategy now, "Best Buy is too good for consumers?" "Best Buy prefers that you pay cash for all purchases?" "Best Buy, we're so rich, we don't have to care about our customers! They keep coming in the front door!" This could be a public relations nightmare for Best Buy. That is why they don't want consumers to talk about how their "real-life problems" originated at a Best Buy store.
I despise how I have been treated by Citibank. I know I post on a forum that is "owned and promoted" by Best Buy. In the corporate world, they set the rules. Most of us understand that corporate wins over consumer at all times in this business environment. I'm sure they will be very happy that this is my last post regarding this matter.
Learn what federal regulations are in place to help you. Stop using the "Not Best Buy card". It is our choice to use them. if you have to shop at Best Buy, use cash or another credit card that is not affialated with "Not Best Buy card".
Sorry about the spelling errors. This laptop was bought at Best Buy. The hard drive was replaced by the "Geek Squad". It was repaired, but some functions no longer work.
Yeeup! I went and bought another computer at Best Buy! It was only a couple of thousands of dollars. I went with a tower! I already have a notebook. Getting away from a laptop was expensive!
I'll have to ponder as to whether I will ever shop at Best Buy again. It is due to the reactions of the moderators; the finger pointing from Citibank and Best Buy and most of all; a lot of my money has been emptied out of my bank account since Citi took over my "Not Best Buy card".
I am not an attorney. I did graduate from college and there is a wonderful member on this forum who has helped me out with the system.
Cheers! I hope this post isnt' pullled since it is designed to mitigate frustration among members of the "Not Best Buy card"

Hello AlwaysWondering-
It certainly sounds as if you have had a bad experience with Citibank regarding your Best Buy credit card, enough so that you’ve chosen to join our community to speak to that dissatisfaction.
When it comes to the Best Buy credit card, the information that you have been given to this point is correct. While the Best Buy logo is on the credit card, Citibank does providing the financing for the card and as such, we have no access to your account, nor any ability to make changes to it. However, this does not mean that we cannot attempt to help our customers with concerns that come up with Citibank. In fact, we welcome feedback about our third party partners regarding the service that they are providing to our customers and when possible, we will try to work as an advocate for the customer with that partner. In the end, any final decision regarding your credit card account is at the sole discretion of Citibank.
Everyone that joins our forums does so with the understanding that they must abide by our Terms and Conditions, as well as the Community and Forum Guidelines.
As part of those guidelines Best Buy® retains the right to remove and edit content and to limit and/or ban users' access to the Forum. Best Buy® retains the right, at its sole discretion, to limit users' access to the Forum and to remove material, in Best Buy's sole judgment, that does not comply with the Usage Guidelines or Terms and Conditions or that is otherwise inappropriate for the Forum, harmful, objectionable, or inaccurate.
Moderators may take any action they deem necessary in their own judgment to enforce the Usage Guidelines and Terms and Conditions, and, in general, to address content that can detract from the experience of other users or the purpose of the Forum. Such actions may include editing, moving, or deleting material and banning individual users.
This can include blocking further replies to posts that have already been provided a resolution or removing replies from an older post that no longer needs additional commentary. In general, we would rather not take this route and welcome the input of our users in a timely manner and by keeping the discussion relevant by staying on the topic when posting.
If you have a customer service issue regarding Citibank or any other aspect of your interactions with Best Buy we would urge you to create a post regarding that interaction and we would be glad to see if we can help you. Otherwise, we encourage you to follow the Community Guidelines as posted and see what you can provide other users on our forums to assist them in resolving their concerns.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Is there anyway to use your best buy credit card online before receiving it?

I know if you haven't received the card yet in the mail you can still use it in store by giving an employee your information. But is there anyway to use it online to make a purchase?

Good morning Seniorfarts,
It's great to hear that you are either considering or have already applied and been approved for a My Best Buy credit card! It is my understanding that you would have one opportunity immediately after being approved for the credit card online to use it. Outside of this browser session, I believe you would need to wait for the arrival of the physical card. Sadly, this means if you apply and are approved in store, you would not be able to use the card online until you receive it.
I hope this helps! Please let us know if you should have any other questions.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Best buy rewards card

Ok. I don't know where to start. But I would like to register my complain atleast some one to understand our -customer frustration. We went to best buy in harrisonburg virginia on 8 feb 2014 to buy samsung smart TV. The sales consultant was ok. We were talking abt F 7100 and F8000 and she was telling us there is not much difference except inbuilt camera and upgrading apps. But atlast my husband found one is dual core and other is 8000. Ok actually its not the issue. Bcz we were going to buy F series and we wanted to take advantage of 5% cash back, we want to make sure whats our limit since we hv nt used the card recently.We wanted to use best buy card and sales associate after trying our card said its expired and need to be applied newely. Time was close to 7.45 pm EST. Nikki the consultant did it online and at the end called citi bank and they wanted to talk to my husband after they talkd with him the rep fron citi bnk told Nikki of best buy to congratulate us bcz my husband aprcd to be platinum card holder with 6000 credit limit. We were happy and wanted to go for F 8000 and got 5 year protection plan all together around 3024 $ .Time was closer to 8.45 pm Est. Nikki was already getting restless. I dnt blame her bcz every ones nature will be the same around closing time. But when she tried to bill it .it came as the credit limit is only 750$. She tried two times and said its nt working. As we were concernd abt credit history we asked her to call citi bnk y it is like that. It took almost close to 2 hrs to resolve the issue from bnk side. We really nt happy with custmr service of citi bnk. And atlast their fault desk said SSN is keyed in wrongly from their side. But during that time Nikki was suportive and trying to redolve the issue. Manager josh was ok. Our point is my husband called citi bnk to file a complaint and he was in phone for 1 hr.After an hour they said SSN is keyed wrongly by best buy which I'm not sure. Bcz Nikki asked us to move from one side to another side secondary to key pad nt working. So I dnt know whether it could be BBY mistl. But my question is
1.if BBy did it wrongly when my husband spoke with bnk asdociate she asked for SSN how come their dydtem did not find it.ok
2. No matter what how the citi bnk approved it first time if SSN wrong
I have a 21 month old baby and he was crying and got fussy after 9pm. We live in staunton and drove 45 min to harrisonburg. When we came out of BBY it was close to 10.30 pm ESt then we drove home with hungry baby. CITI bnk just said to my husband its just a mistake and they can nt help it. And its BBy mistk. My husband spend 1 hr in phone with citi bnk suprvisor after we returned. Bcz we were very frustrated and tired. My husband felt so bad that he made me and my baby to suffer. More over our son was having cold and cough which worsen the situation.citi bank is not ready to answer for our frustration, time and how difficult was it with baby. We want to know wt BBY got to say abt this. My husband went to store again this morning bcz he had some work in there. And he explained abt his call to citibnk. BBY said they really don't hv anything to do with it. Hw come? If its nt for BBY product we would nt have applied for citi bnk card. Is it nt BBY duty to protect their customers? Above all this this morning the deal is changed that is yesterday we got a sound bar which is 349 $ but with F 8000 it is 80$ . But today for F 8000 you get samsung M7 spjr 349. $ completely free which is really disappointing us and me and my husband are really thinking abt returning the product as we have only set later this week for free delivery.
I hope atleast there shd be some one in BBY who understands our feelings, frustration and disappointment. I'm awaiting for a reply and nit just a sorry.
1. If BBY did it erongly

Hello Avab,
Thank you for reaching out to us on the forum! This is certainly an odd experience to say the least. I apologize if you feel the associate somehow caused the issues you have experienced with being approved for a Best Buy credit card. It would certainly be surprising to go from believing you were approved for such a high limit, to only being allowed to purchase such a low amount. Unfortunately I do not have access to reviewing your credit card account, as Citibank and Best Buy are separate companies. That being said, we do not have any influence over Citibank’s decisions or policies.
I would be happy to look into this by reaching out to Citibank, however, your husband would have to reach out to me directly with his name, phone number, and email address as it seems the card was opened under his name. Your husband may reach out to me by signing up on the forum and sending me a private message by clicking the link below in my signature, or by emailing [email protected] with “Attn: Tasha” in the subject line.
If you have any questions or concerns, please let me know.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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Unauthorized use of Best Buy gift card (Need Advice)

I purchased a Best Buy gift card off of a craigslist seller yesterday.
I was told the back of the card was not scratched off, so I thought it would be safe to buy. When the seller and I met, I scratched off the back to reveal the digits. I called to confirm the amount. I handed him the money.
After about half an hour later I check the Best Buy card again and the balance went down to a penny. The card was used online. It would seem the person that sold it to me is the one that used it, but he didn't know the number. So I can't say for sure he used it.
Anyways, my question: If I file a police report, would BestBuy.com look into this even though I'm not the original owner of the card? I still do have the physical card with me.
The person that used the card without persmission used it online. I called BestBuy.com to try to get them to stop the order and to put the credit back on the card, but they couldn't.

Hello bldade128-
It takes one bad apple to ruin the bunch. Unfortunately, not everything that is purchased online is in good faith, and I apologize that you were a victim of online fraud.
Best Buy sees the original purchaser as the only one entitled to a refund, as long as a proof of purchase is provided, there generally is a credit issued only for the remaining balance of the gift card.
The person, who used the gift card without your permission, could have requested a refund and because it was reported to Best Buy, we will more than likely be looking to accommodate their request.
I encourage you to reach out to your local authorities, just like dragonkid suggested. It’s also important to document your report with Best Buy. Please log into the forum and select the private message found after my signature, to send me the gift card serial number and contact information. As soon as I get the information, I will compile a report of my findings so you can share with your local authorities.
Again, I am sorry for the experience that you are going though, I hope someone is able to catch the people that participating in this type of fraud and hopefully you can find closure.
Sincerely,
Karina|Social Media Specialist | Best Buy® Corporate
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Being sued for credit card debt

I am being sued for a credit card debt. I have read that if I request to see the signed credit application, they must provide that or the suit will be dismissed. 1st off, how do I go about requesting that evidence without an attorney? 2nd, It was at an electronics chain and if I remember right, I didn't sign a paper but may have signed a screen. Does that make a difference? And 3rd, I spoke with the collections agency the other day and discussed a payment arrangement or paying in full this week. If I do try to dispute this debt if they don't have the signed application, will they try to use the recorded conversation against me?
I don't want a judgement on my credit. It's not good but I am trying to improve it and a judgement would stay on for 7 years. I want to pay it before that happens but I would like to k ow about the application before I pay it. Thanks so much for any help.

Callandra wrote:
Deesssyy wrote:
You might be better off checking the rebuilding forum for this; but if you're looking at going to court, you might want to seek legal counsel. 2nd, It was at an electronics chain and if I remember right, I didn't sign a paper but may have signed a screen. Does that make a difference? No. You signed for it and it's your responsibility. They can and will show your electronic signature and the big electronics chains usually have cameras at the registers and they may even pull footage showing you signing for it. If it's yours, you are best to owe up to it. And 3rd, I spoke with the collections agency the other day and discussed a payment arrangement or paying in full this week. If I do try to dispute this debt if they don't have the signed application, will they try to use the recorded conversation against me? Not sure about this; again, you might want to seek legal counsel.
I don't want a judgement on my credit. It's not good but I am trying to improve it and a judgement would stay on for 7 years. I want to pay it before that happens but I would like to k ow about the application before I pay it. Thanks so much for any help. I suggest paying it at this point; try to work out a settlement/payment plan BEFORE it goes to court. Doing that will save you the headache of a judgement (and you might even be able to get a pay for delete) and depending on your state, it will save you wage garnishment as well. Good luck. Callandra wrote:
Deesssyy wrote:
You might be better off checking the rebuilding forum for this; but if you're looking at going to court, you might want to seek legal counsel. 2nd, It was at an electronics chain and if I remember right, I didn't sign a paper but may have signed a screen. Does that make a difference? No. You signed for it and it's your responsibility. They can and will show your electronic signature and the big electronics chains usually have cameras at the registers and they may even pull footage showing you signing for it. If it's yours, you are best to owe up to it. And 3rd, I spoke with the collections agency the other day and discussed a payment arrangement or paying in full this week. If I do try to dispute this debt if they don't have the signed application, will they try to use the recorded conversation against me? Not sure about this; again, you might want to seek legal counsel.
I don't want a judgement on my credit. It's not good but I am trying to improve it and a judgement would stay on for 7 years. I want to pay it before that happens but I would like to k ow about the application before I pay it. Thanks so much for any help. I suggest paying it at this point; try to work out a settlement/payment plan BEFORE it goes to court. Doing that will save you the headache of a judgement (and you might even be able to get a pay for delete) and depending on your state, it will save you wage garnishment as well. Good luck. IMHO, I agree with everyone on here. If you made the purchase, It really shouldn't matter if they have a signature or not. You got the items. You should pay for them. I am actually paying off several old debts right now. Many are beyond the SOL so really nothing anyone could do if I didn't. But I'm in a better financial situation now. And can go back and repay. It's always a personal choice with things like that. Just how I feel personally. If u can pay, then definitely do so. As far as the judgement. I have one of those from an repoed car from exwife. And I can tell you they are a pain in the $#%. They seem to stay forever ( each state has different laws of course) and everytime I apply for anything, It is the first thing listed as derogatories so I know it is killing my scores. Not to mention possible wage garnishment, liens placed on property. Lots of bad comes from letting them get to a judgment status.

How do I use my Best Buy gift card on BB eBay?

Dear best_buy,
I have been trying to order a specific Playstation 4 bundle through the Best Buy website (which allowed for in store pickup of this bundle ONLY) however, there are none available!
So I was very excited when I found it on Best Buy eBay, but I want to know if there is a way I can apply my 2 Best Buy gift cards ($55 total value)?
Also, upon purchasing the system from Best Buy eBay - would I be able to obtain an itemized receipt? Because I would like to purchase a 3 year extended warranty from Sony and they require an itemized receipt.
If need be, I am willing to go into the store to process the gift cards.
Thank you for your time,
I look forward to hearing from you.

Hi Skunnyss,
It can be disappointing to find the item you’ve got your heart set on isn’t available for purchase, so it’s exciting to hear you found your PS4 console through our eBay page!
Please know that according to our Best Buy store page (found here), PayPal is our exclusive payment partner on eBay. This means our gift cards cannot be used towards an eBay Best Buy purchase. Additionally, I’m unsure if the receipt provided at the time of purchase gives an itemized list of what is purchased. While I’d think it would, please let me know if this is not the case. I should be able to pull up your eBay order and provide you an itemized list if you end up purchasing the console with our eBay store.
I hope this helps,
Alex|Social Media Specialist | Best Buy® Corporate
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Best Buy Gift Card Reserve Offer FAQs

Best Buy Gift Card Reserve Offer Registration Period 2/2/2014 – 2/15/2014 FAQs
How does the Best Buy Gift Card Reserve Offer 2014 work?
Reserve a $50 Best Buy gift card from 2/2/14 at 12:00:01 a.m. CT to 2/15/14 at 11:59:59 p.m. CT.
Get it when you buy a new cell phone with 2-year agreement at a Best Buy store or Best Buy Mobile specialty store during normal store hours from 2/2/14 to 12/31/14 or at BestBuy.com from 2/2/14 at 12:00:01 a.m. CT to 12/31/14 at 11:59:59 p.m. CT.
Where do I sign up?
Visit Gift Card Reserve Offer by 2/15/14 CT and follow online instructions to register your e-mail address and the cell phone number or landline phone number (excluding voice-over-Internet phone numbers) you plan to activate with the purchase of a qualifying cell phone. A Mobile Phone Specialist at a Best Buy or Best Buy Mobile specialty store can also complete the registration process for you. You must be 18 or older (except AL and NE, 19 or older) to participate.
Am I locked into anything? What is my commitment?
There is no commitment at all. If you register by 2/15/14 CT and then activate a new cell phone with a 2-year agreement for your registered phone number at Best Buy by 12/31/14 CT, you'll receive a $50 Best Buy gift card. If you don't activate a new cell phone, the offer simply goes away at the end of the year. Offer is not valid on prior purchases (including the exchange or return of cell phones purchased before registration).
How do I know if I successfully registered?
You will receive a confirmation e-mail at the e-mail address provided at time of registration.
Is there a limit to the number of phone numbers I can register?
You may register up to 5 numbers on your family plan. Each phone number may only be registered one time for the Best Buy Gift Card Reserve Offer 2014.
Is there a limit to the number of gift cards I may receive through Best Buy Reserve offers?
There is a limit of one gift card per registered phone number, regardless of the number of Best Buy Gift Card Reserve Offers in which that phone number is registered. Not valid with any other offers.
Which carriers are eligible for this offer?
Verizon Wireless, AT&T and Sprint cell phones with a 2-year agreement are eligible.
How will I receive my Best Buy gift card?
Activating Your Phone In Store:
If you plan to purchase and activate your cell phone at a Best Buy or Best Buy Mobile specialty store using your registered phone number, you will receive a $50 Best Buy gift card after handset activation during checkout. When purchasing your cell phone, the Mobile Phone Specialist will inform you of all offers for which you are eligible. To receive your $50 gift card, you must choose Best Buy $50 Gift Card Reserve Offer. The gift card may be used toward your cell phone purchase or any other future purchases in store or online with no expiration date.
If you plan to place a Store Pickup order for your cell phone at BestBuy.com using your registered phone number, and then activate your cell phone at your selected Best Buy or Best Buy Mobile specialty store, you will receive a $50 Best Buy gift card after handset activation during checkout. To receive your $50 gift card, you must select Best Buy $50 Gift Card Reserve Offer on the Promotions & Offers page that appears near the end of the online purchase process. The gift card may be used for future purchases in store or online with no expiration date (it may not be used toward your cell phone purchase).
If technical difficulties prevent gift card issuance during checkout, you will receive your gift card via e-mail with instructions on how to download your gift card. The gift card must be downloaded within 90 days of the date of the e-mail, or it will be forfeited; and may be used for future purchases in store and online with no expiration date (it may not be used toward your cell phone purchase).
Activating Your Phone Online:
If you plan to purchase and activate your cell phone at BestBuy.com using your registered phone number, you will receive an e-mail 3–5 days after handset activation with instructions on how to download your $50 Best Buy gift card. To receive your $50 gift card, you must select Best Buy $50 Gift Card Reserve Offer on the Promotions & Offers page that appears near the end of the online purchase process. The gift card must be downloadedwithin 90 days of the date of the e-mail, or it will be forfeited; and may be used for future purchases in store and online with no expiration date (it may not be used toward your cell phone purchase).
If you plan to place an Instant Ship online order for your cell phone at a Best Buy or Best Buy Mobile specialty store using your registered phone number, your activated phone will be shipped directly to your home, and you will receive an e-mail 3–5 days after handset activation with instructions on how to download your $50 Best Buy gift card. When placing your order, the Mobile Phone Specialist will inform you of all offers for which you are eligible. To receive your $50 gift card, you must choose Best Buy $50 Gift Card Reserve Offer. The gift card must be downloaded within 90 days of the date of the e-mail, or it will be forfeited; and may be used for future purchases in store and online with no expiration date (it may not be used toward your cell phone purchase).
How do I redeem my Best Buy gift card?
Best Buy gift cards are subject to Best Buy Gift Card terms and conditions.
Will my Best Buy gift card expire?
There is no expiration date on your Best Buy gift card. However, if download instructions for your gift card are delivered via e-mail, remember that you must click on the link in the e-mail to download your Best Buy gift card within 90 days of the date of the e-mail, or the gift card will be forfeited.
What happens if I return or exchange my cell phone?
If you return your cell phone, for any reason, your gift card will be forfeited. If you exchange your cell phone for another cell phone, your gift card will remain valid.
Where is this offer valid?
This offer is valid in the 50 U.S./D.C. (excluding Puerto Rico).
For complete details, see full Best Buy Gift Card Reserve Offer terms & conditions
Jesus|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Hello SeanK_,
Buying a new phone is an exciting time. I'm always looking forward to the time when I can upgrade to the latest and greatest model. It sounds like you've been through a difficult time upgrading yours, and I'm truly sorry for the frustration you have experienced. I would be happy to help you get this sorted out.
Using the e-mail you registered on the forum, I was able to locate your details along with the order. I will need to look into this further, and once I have more information I will send you a private message. To view your private messages, please make sure you are logged into the forum, and click on the envelope in the top right hand corner.
Thank you for posting here on the forum, and I will be in contact as soon as possible.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Template to evaluate credit card debt

Hello,
I need a template to evaluate credit card debt. Does anyone have or know where I can get one that includes the basics but also;
Credit Limit, Outstanding Balance, Available Credit, APR Purchase %, APR Cash %, APR Transfer % until date?, APR Transfers % after Initial Period (and anything useful I overlooked). I want to evaluate my credit card debt, then compare balance transfer offers and keep track so I'll know when the rate jumps if it's not paid in full. Seems like a fairly simple template if someone knows how to set formulas but I'm not there yet and spent way too much time trying and have to do this before I can take time to learn. Quicken has good feature for this in the PC version but not Mac and I hate to run Parallels just for this simple spreadsheet.
Thanks for any help I can get.

Hi Cinthia,
Welcome to the Numbers discussions.
Give http://iworkcommunity.com/ a look. Perhaps they have what you desire.
Sincerely,
RicD

An email asked me to send a copy of my credit card statement! SCAM?!!

i've bought an ipad from apple store malaysia yesterday, and i just received an email from apple ask me send a copy of my credit card statement to verify.. is it a scam????
the email content as below:
Dear Apple Online Store Customer,
Thank you for your recent order with Apple.
To protect the security of the cardholder, we need your assistance to
verify some details.
Please send any of the following documents to
[email protected] You may wish to black out any
irrelevant, confidential information within the documents:
* Online Banking eStatement or scanned paper statement (.jpeg or .pdf
format)
* Any letter from the card issuing bank including the credit card
holder’s name, billing address and credit card number.
Alternatively, you can fax the statement to us via our secured toll-free
fax number at 1800 806 449.
If we do not hear from you within (6) calendar days from the date of
this email, your order will be cancelled.
Should you have any enquiries, please call me at 1800 806 447, from
Monday to Friday, 8:30am to 5:30pm (excluding Public Holidays).

Should have done this the first time. The email address is most definitely owned by Apple.
Domain Whois record
Queried whois.internic.net with "dom apple.com"...
   Domain Name: APPLE.COM
   Registrar: CSC CORPORATE DOMAINS, INC.
   Whois Server: whois.corporatedomains.com
   Referral URL: http://www.cscglobal.com
   Name Server: ADNS1.APPLE.COM
   Name Server: ADNS2.APPLE.COM
   Name Server: NSERVER.APPLE.COM
   Name Server: NSERVER2.APPLE.COM
   Name Server: NSERVER3.APPLE.COM
   Name Server: NSERVER4.APPLE.COM
   Name Server: NSERVER5.APPLE.COM
   Name Server: NSERVER6.APPLE.COM
   Status: clientTransferProhibited
   Updated Date: 04-dec-2012
   Creation Date: 19-feb-1987
   Expiration Date: 20-feb-2021
>>> Last update of whois database: Sat, 16 Nov 2013 16:05:37 UTC <<<
Queried whois.corporatedomains.com with "apple.com"...
   Registrant:
      Apple Inc.
      Domain Administrator
      1 Infinite Loop
      Cupertino, CA 95014
      US
      Email: [email protected]
   Registrar Name....: CORPORATE DOMAINS, INC.
   Registrar Whois...: whois.corporatedomains.com
   Registrar Homepage: www.cscprotectsbrands.com
   Domain Name: apple.com
      Created on..............: Thu, Feb 19, 1987
      Expires on..............: Sat, Feb 20, 2021
      Record last updated on..: Tue, Dec 04, 2012
   Administrative Contact:
      Apple Inc.
      Domain Administrator
      1 Infinite Loop
      Cupertino, CA 95014
      US
      Phone: +1.4089961010
      Email: [email protected]
   Technical Contact:
      Apple Inc.
      Domain Administrator
      1 Infinite Loop
      Cupertino, CA 95014
      US
      Phone: +1.4089961010
      Email: [email protected]
   DNS Servers:
   nserver6.apple.com
   ADNS1.APPLE.COM
   ADNS2.APPLE.COM
   nserver2.apple.com
   nserver.apple.com
   nserver4.apple.com
   nserver3.apple.com
   nserver5.apple.com

Best Buy Associates lied about protection plan through Geek Squad

I finally have the time and energy to re-address the ongoing issue that I am having with Best Buy and their geek squad. Before the Thanksgiving holiday of 2013, my sister came to visit me from Virginia. She is currently in the military and came home for a final visit before a 9 month deployment. She was in a need of a new phone, so being the loyal Best Buy customer that I am, I took her to Best Buy and signed up for a new 2-year agreement so that she could update her phone. The rep was nice enough to explain that there was a Geek Squad protection plan that I could purchase through Best Buy that would cover the phone if ANYTHING were to happen to the phone. I was told that I could just bring the phone in and they would either fix it or replace it. Previously I would always get my insurance from my cellular service provider, but this Geek Squad protection seemed like a great deal. I was satisfied with my purchase and the Geek Squad protection, and returned later on in the week to purchase a new phone for my Mother as an early Christmas gift, and I was sold the EXACT same Geek Squad protection.
Every month over the next several months, there was $20 dollars deducted from my account, $10 for my sister’s phone and $10 for my mother’s phone. My sister had since been deployed overseas and had an accident with her phone where it is completely un-responsive. Feeling fully confident that we had insured the purchase and that Best Buy would uphold their end of the bargain, I had her mail her phone back to the United States.
I took the phone to Best Buy and explained that the phone is not powering on and that I was covered under the Geek Squad warranty. To my complete surprise, I was informed that I was misinformed. The Geek Squad agent told me that the Cell phone group was misinforming customers and that in fact the protection information that was relayed to me, not once, but twice was the incorrect information. This is a big issue because I was given this false information twice and I have been clearly misled.
I was given a number to the Geek Squad line. I called and explained the situation and the woman basically said that there is nothing that she can do, so I inquired about a refund of the money that I paid for the protection plans. The rep stated that she would put a case in. When the case was settled, I received $20 dollars for the current month. I paid for the insurance for more than one month, I paid for 5 months. After the $20 dollar refund, I decided that instead of continuing on with the back and forth, I would just keep the insurance that I had been misled about. So I called back. Low and behold, just a few days after the initial call, I was informed that they could no longer assist me because I had dropped the insurance. I was given a corporate number who told me they couldn’t assist me and that they didn’t know why I was given their number. I went around the entire loop again and was referred to the store manager, who left a VM that I would need to contact the geek squad 1-800 number.
Just as this is a long letter, imagine the time and energy it took to go through this entire process. Lying and misleading loyal and faithful customers is bad enough, but to know that when my sister who is serving our country overseas, and who has been doing so for the past 7 months will come home to a phone that doesn’t work is very upsetting. I was tempted to let this situation go but being a loyal customer to Best Buy should mean something to the store and to the management. If I am a future best buy customer will be dependent on how Best Buy handles this situation. Customers shouldn’t be lied to and mislead.

Hello CM2014,
Staying in touch with family members is difficult without a phone, even more so when a loved one is overseas. It was very nice of you to make sure your sister had one while on deployment, so I can imagine your frustration if we denied her request for service when you brought in her mailed phone for repair. I’m not sure of the exact reason as to why this might’ve happened; however, there are a few reasons why a Rapid Exchange repair underneath her Geek Squad Protection (GSP) plan wasn’t an option.
With Rapid Exchange, a damaged or non-working phone should be sent out for service. To save our customers valuable time, a service order is simultaneously created from our service provider to ship out an already repaired phone. These phones go through a rigorous refurbishment process to make sure that a customer receives a phone meeting its manufacturer’s standards. If a smartphone is damaged though, we do request that a $149.99 deductible be paid to receive a repaired phone. This fee will also be applied should service be needed after the manufacturer’s warranty has expired. You are limited to three claim submissions after which the plan would be considered fulfilled.
Our GSP plan should cover any hardware issues with the phone along with liquid spills or damage such as a cracked screen. Please know that it wouldn’t cover products that have been submerged, dropped from extreme heights, or have been run over by or fallen from moving vehicles. Having said this, our associates should be fully explaining why a phone was rejected for service, and I’m sorry if this wasn’t the case. If you don’t me asking, what was wrong with your sister’s phone?
To see how I may help with this, I pulled up your account using the email address attached to your forum profile. I did notice though that the GSP plan is underneath a name other than your own, and due to our Privacy Policy, I’d be unable to discuss the situation at hand. Please have the owner of the phone and plan create a forum profile and private message me with their contact information so that I may see what options we may have available from here. To send me a message, please have them sign into their profile, and click on the button in my signature below.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy Gift Card was charged twice.

I recently placed an order on Best Buy.com and it said there was an error. After I tried again, it went through, but I noticed that I had only $3.28 left on my gift card. My gift card balance before the transaction was around 77 dollars. I thought that was peculiar. The trade-in I made a couple weeks ago on 12/26/14 gave me 77 dollars for trading in Assassin's Creed Unity and Call of Duty Advanced Warfare on the PS4 for 26 and 21 dollars respectively. Additionally, there was a 50% bonus trade-in that week for video games and on top of that I have Gamer's Club Unlocked, which gave me an extra 10% on video game trade-ins. All that would have came out to $77.55.
I think that BestBuy.com charged my card twice, but there is no way to confirm it. Either that or Best Buy had given me less for my trade-in.

Hello lucknotluck,
Welcome to the forum. I'm sorry to hear you were having troubles when placing an order on BestBuy.com. It certainly would be frustrating to be charged twice for one order, and I'm truly disappointed this has caused you to cancel your order.
Using the e-mail you registered on the forum, I was able to view the order, and transaction history. It does look like your gift card was charged twice, but the good news is that our customer support agents have sent you a new gift card with the missing balance. You should see this card arrive within 10 - 12 business days. If you do not see it arrive within this timeframe please let me know.
Thank you again for visiting the forum, and please do not hesitate to let us know if you have any further questions or concerns.
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Anyone buy their iPhone 4 at Best Buy AND get their protection plan?

Well I did but I cancelled the protection plan (which was $15 a month) once I got the bumper case from Apple.
After I cancelled the plan they emailed me and called me asking if I wanted to renew. Well, I did plan on renewing it it in the future because the $15 a month was a little steep for me at the time.
Well last night I went and celebrated the annual zombie crawl in my city and I hooked up my iphone to a dock to play music. Unfortunately it didn't fit with the bumper on so I took it off, boom 5 minutes later it falls out and the front screen is cracked.
Well I'm looking for some way to replace it and I wonder if I can still renew my plan lol, but I assume I have to go in store and have my iPhone on hand. Paying a $15 fee for 30 days of protection would be nice lol. Otherwise I guess I'm forced to buy it outright for normal retail price?

You could also look at getting it repaired locally or repaired out of warranty by Apple. It would be cheaper than buying a new phone outright.

Re: Debt Protection - Is Legit!

Debt protection scammed me and now they are trying to make me pay $313 or they will charge me interest and late fees. Bunch of scamming crooks. They say I signed up in 2010. I didn't carry a balance until I spent over $4000 in 2013. When I finally noticed this charge it was to late and they said because best buy already paid off my debt protection I would have to get the refund from Citibank. Needless to say they aren't refunding anything. I just can't figure out how a signed up for debt protection on a purchase in 2010, pay off that purchase in 2011, buy a new product in 2013 and they charge me debt protection for the new product. It's a scam and everyone needs to know about it

Hello Frignola,
Welcome to the forum. I can understand being upset about the extra charges you have on your account. I know it would be very frustrating to think you are caught up with you account, and then realize you have more charges to pay off.
As you may be aware, Citibank, N.A. is the issuer of your My Best Buy credit card account. It is however, my goal to assist our valued customers as best as I can; therefore, I will be reaching out to Citibank on your behalf to look into this for you. Using the e-mail you registered on the forum, I was able to access your information, and you should hear from them within 3 – 5 business days.
Thank you again for contacting us, and please let me know if you do not hear from them within this timeframe.
Sincerely,

BEST BUY CREDIT CARD DEBT PROTECTION SCAM!! BEWARE

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