Best Buy may no longer be my first choice

My husband and I purchased a dishwasher about a week ago. We were able to snag a deal on the delivery and installation for 19.99- or so I thought it was a deal. I did receive a call, several actually, about the delivery time and date, which is for today. After speaking with Geek Squad after my intial purchase, I was told I would receive a call yesterday to confirm my installation time for today. I did not receive a call, so I called Geek Squad this morning. After being placed on hold for over 15 minutes, I was told that my installation was cancelled for today because the installer was injured last night. Optimum did not find out until after 9 p.m. last night, so that is the explanation they gave me for the no call. I'm not sure why I wasn't notified first thing this morning. I was then told by the Geek Squad rep that I would receive a call within 10 minutes to reschedule. 30 minutes later, no call. I call back. Put back on hold for another 30 mintues while Geek Squad reached out to Optimum. Was told that they would not be able to install today (which is totally unacceptable), and that they could install June 5 (which is even more unacceptable). My husband had to take off work today to be available for the delivery and installation today, now that the installation is not going to happen today, that requires an additional day off work with lost wages. It is not my responsibilty to accomodate Optimum and their inability to meet deliverables. I want to know how we will be compensated for loss time at work for Optimum (ultimately BEST BUY's) issue.
As of now, we still do not have a time for install. I was told I would have to wait until up to 9 p.m. tonight to have an installation time. How am I supposed to give adequate time to my employer to let them know I need to take a day off?
It is very disheartening that the inability for a company to take responsibility may sever my relationship as a consumer.
Extremely disappointing and going further I will definitely rethink purchasing through Best Buy.

Good afternoon Bree4892,
It is regretful to hear that the technician was injured so late the night before your appointment. I do hope that he is okay. That being said, it certainly should not be difficult to reschedule your appointment, and I am terribly sorry to hear that it seems to have caused such a hassle for you. Unfortunately, same day appointments when rescheduling are often not possible, but of course we do prefer to offer it should it be available.
Using the information you registered with the forum, I was able to locate your dishwasher purchase and work order for the delivery and install. I’m happy to see that we were able to successfully deliver the dishwasher yesterday, as that was completed by our own agents. Due to the type of installations needed, sometimes we must use 3rd party entities to assist in the installation.
That being said, I have reached out to our support team to research the issue with getting you rescheduled, as it appears this has yet to be completed. As soon as I have more information in regards to your appointment, I will make sure to reach out to you right away! In the meantime, your patience is greatly appreciated. If you should have any questions at all, please let me know.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Non-Best Buy Purchases no longer getting points on MyBestBuy Mastercard

This to let who it may concern know, that I will probably be cancelling my BestBuy Mastercard soon. I have not recieved points for my account since 9/10/2013 on all of my Non-Best buy purchases. I have called the "Elite Customer Service Line" about 4 times since this started and every time they have apparently added in notes and I would be contacted and this probably would be fixed within 1-2 weeks. Well I called today again and was told the same thing. Which I am sure nothing will be done about yet again. So this is just to let you know that I am missing thousands of points and should not have to call multiple times to fix a merge issue because you guys wanted to update the name of your rewards program and weren't trained to merge accounts correctly. This is pretty sorry customer service for a 10 billion dollar company. The worst part is to fix this problem probably takes about 6 clicks of a mouse... Thanks Best Buy.

Good morning SlmShdy1,
If you have a My Best Buy™ MasterCard, then you should earn 1 point for every $2 spent on qualifying purchases made outside of Best Buy. Those point will generally post to a member's account the same time every month. Please feel free to send me a private message if you have made purchases outside of Best Buy using your MasterCard, but have not received points. A private message can be sent by clicking on the blue button located within my signature.
My Best Buy™ Program Terms
Warm Regards,
Derek|Social Media Specialist | Best Buy® Corporate
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Upgrading with Best Buy

Hey guys one question this last time, if i upgrade with Best Buy is there any faults or anything else associated with it? Before i attempt to get an ally phone..or something free

When you upgrade through a third party, be aware that you are signing, effectively, two contracts ... one with Verizon, and one with the retailer. Read carefully, know the limitations and restrictions that go along with the retailers "deal", and if you can live with that, then get the deal.
Many times you cannot make ANY changes to the plan for 6 months (increase minutes, add texting, etc...) or swap phones on the line without getting slapped with the ETF. As long as you are aware of and OK with what you are agreeing to, Best Buy may well be your Best Buy . . .

Droid Pro "stop sale" at Best Buy

All, apparently Best Buy received a "stop sale" notification from Verizon on the "Droid Pro" today. This seems to point to a technical issue/problem with the phone, but I was wondering if anyone from Verizon can comment on why the Verizon system will not allow retailers to sell this phone right now?
Thanks,
Brian

looks like best buy angered the giant by offering them so cheap. wouldn't be surprising.
http://www.droid-life.com/2010/12/16/droid-2-global-and-droid-pro-get-axed-at-best-buy/
DROID 2 Global and DROID Pro Get Axed at Best Buy
On 12.16.10, In News, by Kellex
We got word yesterday from a reader that Best Buy was no longer selling the Droid Pro (our review) and Droid 2 Global and thought, “Wow, that’s odd…what’s the story BB?” Well according to reports this morning, they may have been “recalled” by Verizon and not because of some defect. No, we’re hearing that Verizon was upset at the ridiculously low pricing that BB was offering both devices at which may have broken some sort of contract between the two. Sounds like no one was buying phones from Big Red and they pulled inventory from BB. Drama.
and on a side note, this site doesn't play nice with the firefox beta 4. It just duplicates the content within a post

Best Buy restrictions are ridiculous

I recently ordered a Gateway computer online. It was to be delivered by UPS. Tracked my order, saw it would be delivered 2/10/14. I work 8-5, went home on my lunch break to see if package had been delivered. Had a note from UPS stating they attempted delivery and I was not home. Would try again the following day between 10:30 and 2. Did not have any indication on the note as to WHY they could not deliver (i.e. signature required, payment requested, etc) Obviously, since I work, I was again not going to be home to receive my package. So I called the UPS customer service number to see if I could arrange to pick up my computer at their Customer Care location. The gentlemen politely informed me that no, I could not do that, as the seller (Best Buy) had restrictions on delivery. Basically, UPS could not change anything about the delivery. What does Best Buy expect those of us who have 8-5 jobs, and therefore are unable to wait at home for delivery of our purchase?? No where in my tracking info or order description does it say anything about me having to be home to receive delivery. I can understand that Best Buy may require a signature for delivery. That is perfectly fine. But why can I not physically go to the UPS location and sign for my purchase? This is ridiculous, and if this policy is not changed I will not be a repeat customer. As it is, I was able to get an "estimated" time of delivery, so I will take off in the hopes of catching the UPS man. If not, I do not know what I am going to do.

Hello arbefort,
Welcome to the forum. As a person who works outside the home, I can completely understand your frustration at not being able to make arrangements with UPS to pick up your computer. While I wouldn’t want a big investment like that left at my doorstep, I also can’t leave my work at any time to go home to wait for UPS to arrive, so I’m very sorry you had such a hard time getting your order.
Using the e-mail you registered on the forum, I was able to locate the order, and was glad to see that you did finally did receive it. I am unaware of any restriction that does not allow you to pick up your package at a UPS Customer Care location, but I do appreciate you bringing this to our attention, and I assure you I will be documenting your comments to forward to our internal teams to look into this further.
I sincerely apologize for any inconvenience this has caused, and I hope you are enjoying your new computer!
Thank you,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy, what is a loyal customer worth?

I have never written this type of message before but I felt this to be important for Best Buy to read. I was in retail for 37 years. I started out stocking shelves and ended my career a Senior Director. What I experienced in the last 3 days over a cell phone purchase with Best Buy is certainly why businesses today are not truly worried about developing loyal customers.
I was in the market for an i-phone 6 plus and went on line searching for any kind of deal on this phonefor Christmas. On Best Buy.com in bold print was the offer, "Receive a Free $150 Best Buy gift Card when you purchase any Verizon Smartphone with a NEW 2-year or Edge activation." I printed off this copy and went in to a store and asked about the promotion. I was told they had none of the phones, the deal was over on Friday so there was nothing they could do. I went to another store and got the same story. Feeling defeated I went home and got back on my computer and there was an e-mail from Best Buy saying I left this phone in my cart, are you still interested? I decided to call customer service and ask about the promotion and if I could get the phone. I got a guy named Ralph who said he was familiar with the promotion. They had phones to order on line and would help me all the way through. He did say that he was not sure if this meant just for new customers, but he said it does not say that so I will go through your purchase with you and make sure you get the gift card.
He helped me all the way through and said at the end of the transaction was when they would get me the gift card. At the end, the gift card offer still did not come up and he said, "now I see in my notes you will receive an e-mail from us within 4 hours with a link for you to get the gift card." Well, that did not happen. I waited for Friday after Thanksgiving and called customer service. This person said you get the gift card when you activate the phone. Just take the phone to the store when it arrives, activate the phone and that is when you will get the gift card.
My new phone came today and so I took it into Best Buy. I handed the associate my printed copy of the promotion and my phone and told him, I wanted to activate the phone, but only if I was going to receive the $150 Best Buy gift card. He proceeded to tell me that the promotion was last week but the "New 2-year activation" was only meant for new Verizon Customers. I asked him where it said that. He said "that is what it means" the Verizon person told us that. I again tried to tell him, I would be signing a "new 2-year activation" with the activation of the phone but I was already a Verizon Customer. He said that is an upgrade 2-year activation, not a new customer 2-year activation. I again pointed out that this distinction was not made in the add. He called his boss. His boss said the same thing that the add "meant" new customers. I said so it does not say that but I am supposed to know what it means. He told me this was a Verizon promotion and that is what they told him. So I asked if I could take this over to Verizon and would they honor it? His words" they won't, they are worse than we are."
At this point I could not beieve my ears and I said I will just return the phone. This $150 Best Buy gift card, that would be used on your merchandise with your margins would maybe have cost you $75. I will probably not purchase anything at Best Buy for a long time unless I have to. My story will certainly be discussed at gatherings as we all talk about our Christmas shopping trials, good deals and bad experiences. Best Buy, was it worth it? Do you even care? If you want to make this right, you can e-mail me at the e-mail address associated with my "unboxed" account.

Hello putter,
Welcome to the forum. I'm very sorry for the delay in replying to your post. It's always a smart idea to look for a good deal when you are ready to upgrade your phone. It sounds like you received conflicting information when you tried to take advantage of the promotion, and I sincerely apologize for any frustration, and disappointment this has caused. I also hope I can provide further clarification.
Per the terms and conditions of the promotion, which you can view in the link MMaier kindly provided, it states: "Valid only for customers NEW to Verizon." I'm very sorry if the agent that helped you when you called was not aware of this information. Using the e-mail you registered on the forum I was able to locate your information, and viewed that you have since returned the phone. Are you still interested in purchasing a new phone? Is there any way I could further assist you? We truly do appreciate our loyal customers, and I assure you I will also be documenting your comments for further employee training.
Thank you again for posting here on the forum, and I hope you will give us another chance in the near future to offer you a much better experience.
Respectfully,
Maria|Social Media Specialist | Best Buy® Corporate
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None of my Best Buys will price match!

I'm trying to get a Galaxy Note 2. Amazon.com and Walmart.com have it for 249.99. Neither of my Best Buys around me will price match the phone, they wont even look at the promotion listed on the website. What should I do?

So you are not following your own policy.....
Customers can receive a price match on the above promotions by providing information about a competitor's price either with a Best Buy employee in our Stores or by calling 1-888-BEST BUY (1-888-237-8289). On qualifying products, Best Buy will then verify pricing to complete the price match.
Valid for purchases made between October 7, 2012 - November 17, 2012 and November 27, 2012 - December 24, 2012. Best Buy may amend these terms at any time. All other terms and conditions of the Best Buy Price Match Guarantee apply.

Just bought a laptop in store, now trying to get a promo code from best buy

I recently purchased a laptop in requirement with the new deal from microsoft offering a free xbox upon purchase of a PC of 699.99 or more. The guy in the store told me I needed to contact microsoft for the xbox, but microsoft says I need to get a promo code from best buy, help!

Best Buy is no longer participating in the xbox promo.
Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

Best Buy Just Lost a Long Time Customer

I am sharing this with the community and Best Buy to showcase the epitome of poor customer service as it relates to a "one-size-fits-all" policy, to warn others, and to tell Best Buy that they've lost a good customer.
On Black Friday, I purchased a new LG 55" LED TV on bestbuy.com. The TV was to be placed in my gameroom which was being remodeled. Like a good boy, I also purchased the geeksquad protection program just in case something were to happen in the future. The television arrived a week later on 12/6. Being that I was not ready to install the TV, it sat in the same place that the drivers placed it until 2 days ago when I opened it for installation.
The television screen was completely shattered. I immediately called best buy Customer Care, and they relayed to me their policy that unless you open the package within 14 days, there is nothing they could do. I told them that I understood that this policy is designed to prevent fraud, which unfortunately I'm certain they deal with all of the time. I did explain however, that the plastic and stickers are still all over the TV and that the screen is shattered from the bezel outward, indicating a squeeze or shipping impact from the side. They did not care.
I called Geed Squad to see if my protection program covered this, they gave me the same story essentially saying that had I opened it within 14 days I could have returned it, but that the plan I bought didn't cover cracked screens.
I went to my local store, where employees relayed to me that they are aware of shipping damages occurring all of the time. They apologized to me and tried to find a way to help me, however given the current policy, they were also unable to help while AT LEAST telling me that they believed that I did not cause the damage myself. In fact, one employee told me that this same exact thing happened to them, and Best Buy wouldn't help them, an actual employee of the company. Nice huh?
LG will not do anything to help me either, stating that it would be on Best Buy to cover the damages somehow.
Again, I understand the intent with these policies and unfortunately dishonest people game the system and ruin it for honest people. That said, this is a one-size-fits-all policy that in this case has failed a long time customer.
I have made many big ticket purchases via Best Buy over the years. No more. I will never shop at Best Buy again, and will spread the word to as many other people as possible to never shop at Best Buy if they expect good customer service.
As of now, I have a $600 paper weight. Thanks for nothing Best Buy, you just lost a good customer.

Hello mw7778,
I can think of very little more upsetting than having an exciting new purchase be damaged when I opened the box. I apologize for your having to cope with such unfortunate circumstances.
With regret, what you've been informed heretofore is true. Outside of the return period, which was extended to January 15, 2015 for Holiday purchases, we are unable to offer a return or exchange for your TV. Geek Squad Protection coverage does not extend to the kind of damage that you describe. Geek Squad should be able to provide repairs, but they would be at your expense. I'm sorry that I do not have better news.
While I understand your reasons, I'm disheartened that this experience may influence your future shopping destination. It is my hope that you will give Best Buy another chance one day.
I'm grateful that you wrote to us about your experience and for your feedback on our Return & Exchange Promise.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Frequent Best Buy customer--but won't be for long!!

I want to know where I can bring my complaint. I will be looking for a response, and I will continue to post (and I want to make people aware of this, so not just on the Best Buy forums) and call until I receive an appropriate response. I purchased a dishwasher at the Bridgewater Commons NJ Best Buy on July 18th. The dishwasher was a Samsung, the exact one I wanted, but an open box, so it was discounted at about 50% off. I was told it could not be delivered or installed for 10 days, so I said okay, fine, I will wait. At this point, I had been without a working dishwaher for 2 weeks, and you can imagine, with a family of five, I was anxious for one to be delivered. Ten days later, the delivery arrives, and the delivery/installation company says "you may want to check this out, it's got some scratches." I had thoroughly inspected it at the store, and it was PERFECT. There was nothing wrong, and it was deemed to be in PERFECT condition, and WORKING condition by two store employess. I did see the scratches, and they were not huge, so I said that I would take the dishwasher (meanwhile the store had offered to knock off another $50 to $100) and asked the installer to proceed. At this point, he begins to remove my old one, and the new one comes in, and the other installer says "you might want to check this out--there is a broken part inside." The installer recommends I don't install the dishwasher at this point, and so I call Best Buy and ask them what to do. One employee has told me she will put this farther up the chain (to the escallation dept?) and I will receive a call in 2 to 4 hours. I never do. The next day I am travelling, which makes it hard to call the store, be put on hold, get call backs, etc. but I call several times, and speak to Belchan. He is the department manager. He has no idea where the dishwasher is, and asks me what part is brokem (like I would know) and has no idea the dishwasher is even scratched. He tells me there is no dishwasher that is comparable for that price, and so would I like to buy it new for 20% off? At this point I ask to speak to the store manager, but Belcahn says that his store manager will only offer 20% off a new one. Several times I ask to speak to the store manager, but they never put him on the phone; it is like they offer him a full staff of protectors so he will never have to actually speak to a customer. Finally, I decide that the original dishwasher is a great deal, and it is the one I want, and he has offered another $100 off, so I ask to have it installed anyway, and we can just order the part. These conversations have taken course over a few days, and I am now 2 weeks from the original purchase. Belchan calls me back and tells me he tracked down the dishwasher, and it is unsaleable condition, so I cannot have the original dishwasher. He again offers me 20% off a new one. I again ask to speak to the store manager, and he is unavailable, so I ask for a call back. I never receive one. I am now 3 1/2 weeks without a working dishwasher. I have not heard back from anyone at the Bridgewater Commons Store. I will be spending the whole day tomorrow shopping for a new dishwasher (probably at another location) and looking for resolution with Best Buy. My biggest issue, aside from the lack of call backs, and the promise of a working dishwasher at a given price is this: I have purchased a refridgerator, a wahsher and dryer, and a dishwasher all from Best Buy over the course of three months. I have spent A LOT of money there. Would they really want to lose my business?

Hello cpestorious,
Welcome to the forum. Living in a household of five people (could be more if the kid's friends are over) I can completely understand the need to have a good reliable dishwasher. Ours broke down about 2 years ago, and we were unable to replace until 6 months later so trust me when I say, I can completely relate to how frustrated you are right now. It sounds like buying this open box dishwasher has been quite an ordeal, and I'm very sorry to hear no one has been able to offer you a satisfactory resolution.
Using the e-mail you registered on the forum, I was able to locate the order, and I will be looking into this further to see how I can hopefully turn this into a much better experience for you. We truly appreciate your business, and sincerely would be saddened if you chose somewhere else to purchase your appliances. I assure you I will be in contact as soon as I have more information.
Once again, I apologize for any disappointment this may have caused, and you should hear back from us soon.

Does Best Buy have a: Defined Mission Statement? Defined Vision? Long Term/Short term objectives?

Does best buy have, in terms of as a company: A Defined Mission Statement? A Defined Vision? A long Term and/or Short Term Objective? This is for a senior level college report. I could not find anything on your official website. Please ignore the category. It was chosen at random. Thank you

Hi Tomas,
Best Buy doesn't have an official mission statement per se, but you can learn about our Customer Promise by visiting our Community Relations site:
http://www.bby.com/about-best-buy/
This site also has information on our giving partnerships, national and community grant programs, and links to both our quarterly and annual earnings reports.
I hope this helps!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

I am considering a base 21" iMac ($1099 @ Best Buy) for home use. It would be my first Mac. Is the base model powerful enough for everyday home use and some light video editing or should I upgrade the CPU, Ram and to a Fusion drive?

I am considering a base 21" iMac ($1099 @ Best Buy) for home use. It would be my first Mac. Is the base model powerful enough for everyday home use and some light video editing or should I upgrade the CPU, Ram and to a Fusion drive?
Purchasing with the upgrades through Apple would add about $800 over the Black Friday deal at Best Buy. Just looking for some advice if I will be satisfied with the based model.

All models will do what you want. Upgraded models will do it faster than the standard models.
Just why are you thinking of switching to a Mac?

My laptop had water spilled on it 3 days ago, I let it sit as instructed by best buy . I am on it right now but the mouse movement isn't smooth anymore and it is slower. The first time I turned it on it didn't respond at all, how bad is the damage.?

My laptop had water spilled on it 3 days ago, I let it sit as instructed by best buy . I am on it right now but the mouse movement isn't smooth anymore and it is slower. The first time I turned it on it didn't respond at all,can anyone tell how bad the damage really is without actually seeing it ? Do you think maybe it will be just a simple repair or am I looking at a whole new logic board?

Until you take it in so that a technician can look at it, it is all guessing and nothing more.
Allan

First and last time buying from Best Buy

It's sad to see how many complaints there are regarding the Best Buy delivery service. Ever worse to see how customer service makes no attempt to rectify the situation either. I like most others here wished I looked on this forum before purchasing anything from Best Buy.
Ordered the Sony 60" TV on Friday 11/21. A delivery date of 11/23 was selected. This was a big purchase and I was looking forward to getting the TV on Sunday. No call came to confirm what time they were coming and nobody showed up on Sunday either. I called Best Buy the following day and was informed that they didn't have any available trucks so they needed to rescheduled. Look I understand things happen so I let it slide and rescheduled. I rescheduled to Tuesday 11/24 and they let me change the delivery address as well since I work during the week.
Now it's Monday night and I didn't receive a delivery confirmation once again. I just got off the phone with a customer service rep and they informed me that my delivery date was never set and the new address was not on file either. I even have a confirmation e-mail from over the weekend that confirmed the new address change. So now guess what, the TV is backordered and not available until 12/7. How the hell do you run a business??? I order a TV that is in stock and confirmed for delivery and it gets rescheduled and is now backordered? How can I trust the next date that's provided? Plus has anything been offered for the inconvenience? I thought ordering from Best Buy especially for a big ticket item I'd get a certain level of service, I should've just ordered from Amazon.

Hello alok1228,
Welcome to the forum. I am truly sorry for the delay in replying to your post. I am very disappointed to read about your experience regarding the delivery of your TV. Buying a new TV is an exciting event, and I know I would be looking forward to setting it up to use as soon as possible. I'm very sorry your TV was not delivered as scheduled and now is backordered. I can completely understand your frustration.
Using the e-mail you registered on the forum, I was unable to locate the order. I would appreciate it very much if you could send me a private message with your name, e-mail address, phone number we have on file for you, and the customer service pin located toward the bottom of your receipt, or BestBuy.com order number so I can look into this immediately. To send me a private message simply click to the right of my signature.
Once again, I am very sorry for all the frustration, and disappointment this has caused. I look forward to the opportunity to turn your experience into a much better one.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy Geek Squad TV Warranty is Terriblw!

I'm in my third week of waiting and I still don't have my TV repaired! What a frustrating experience! I called Best Buy Geek Squad 17 days ago to report that my TV stopped working. I had purchased the repair warranty so I assumed I could get it fixed in a timely manner. Wrong. I had to call every single day the first week just to try and get a service date. Finally a repair service agreed to come out but cancelled without reason the same day. I talked to many Geek Squad personnel and was constantly transferred so many times to other people. Each time they expressed concern that my problem was not being handled but then promptly transferred me to someone else. On at least three occasions I was promised that someone would call me back to schedule service. None of those promises were kept. No calls were returned. In the second week I finally got a repairman to stop by the house. He told me he wasn't authorized to fix the TV, but rather had to figure out the problem and report back to Best Buy. He narrowed the problem down to three different components and left. I received a call from someone at Best Buy who told me that they were assigned to assist me through this process. It's been ten days and I haven't heard back from this person. My repairs were apparently approved at some point and I'm still waiting for replacement parts. I filed a complaint with the Better Business Bureau but was told by Best Buy that they couldn't do anything, such as replace the TV, for at least 30 days. So I'm in week three and still waiting!
I had this problem one other time and after weeks of scheduled repair appointments where the service personnel failed to show on at least three occasions Best Buy finally sent me a gift card to replace the TV. I should have learned from that experience. Now it's happened a second time! I've spent thousands of dollars over the years on TVs, computer systems, and electronics at Best Buy. I can assure you that after this experience my family and I will shop elsewhere for our electronic needs! I'm very disappointed!

Hello usms2617,
I can’t even begin to count how many shows I watch on my days off from work. Because of this, I know I’d be frustrated too if I went without my TV for a long period of time, especially if a repair took longer than anticipated. While rare, repair delays do occur and are usually due to part delays or technician availability. It seems though that there may be other issues in play though. I’m sad to hear that your TV repair hasn’t progressed as smoothly as we would’ve hoped, and I am sorry for any aggravation this has caused.
When one of our customers is underneath a Geek Squad Protection plan and a repair is necessary, we ask them to set up a service claim with us by either calling 1-800-GeekSquad or by scheduling an appointment online. There are times though when our Geek Squad agents are unavailable for certain areas, and our third party team takes over the repair to assist. Upon review of your work order using your email address on the forum, I’ve found your repair is currently processing through one of these third party teams.
However, the quality of service should still stay the same no matter who is repairing your television. As we want to ensure that your television repair progresses as smoothly as possible from here, I’ve contacted Matt from our Special Forces team who handles situations likes yours. As your repair time is longer than normal, I understand he has reached out to you to discuss this further.
Please know that I will keep my case open with you and watch its progress as Matt and I are working together to resolve this. I appreciate your patience and I’ll send you a private message once an update is available. You may view it by logging into the forum and clicking on the envelope in the upper right-hand corner.
Thank you for posting!
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy may no longer be my first choice

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