Best Buy not fixing their glitches and errors

I have been trying to deal with customer service regarding my name being fraudulantly changed on My Best Buy. I used my reward card to purchase an Ipad that I had delivered to my place of employment so that it would not sit unattended at my doorstep all day. Ever since that day, My Best Buy has shown my name as the name of the place that I work. I have had reward certs issued in this other name and duplicate cards issues in this erroneous name.
I have spoken to customer service multiple times and have been given the run around and promises to be contacted within a certain time frame with no contact and no results. I however, did receive and email that Best Buy must protect the privacy of the name that is associated with MY account even though this has been MY account for over FIVE years and this other name was not added/glitched on until the end of March 2014. I have submitted receipts showing purchases both in store and through bestbuy.com that show me using my own name to purchase items and also have email correspondence from Best Buy addressed to the original name on the account.
I had even been advised by a customer service rep to open another Best Buy account which would cause me to lose my Elite Plus status. It feels that I am now being penalized for Best Buy's errors and incompetence.

Good morning ceppes, and welcome to the Best Buy forum,
If the name associated with your My Best Buy™ account somehow randomly changed following a recent purchase, then I can certainly understand why it is you might feel frustrated. You should not have to create a brand new account, so let me see if there is anything I can possibly do to help. To further discuss your My Best Buy™ account and ensure it is up-to-date, I am going to send you a private message. You can check your private messages by clicking on the yellow envelope icon located at the top of the page.
Thank you for taking the time to reach out to us.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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HT201209 I bought my Apple iTunes & Apple AppStore Card's at Best Buy, but when I try to use them I get this error: The Gift Certificate or Prepaid Card code you entered has not Ben properly activated. What did I do wrong or did Best Buy not scan it right

I bought my Apple iTunes & Apple AppStore Card's at Best Buy, but when I try to use them I get this error: The Gift Certificate or Prepaid Card code you entered has not Ben properly activated. What did I do wrong or did Best Buy not scan it right! Real Geniuses in that store!

If so, then review the first link to see if you can troubleshoot your issue yourself. If that doesn't work, then contact iTunes Support via the second link below:
Invalid, inactive or illegible codes:
http://support.apple.com/kb/TS1292
Contact iTunes support here:
http://www.apple.com/support/itunes/contact/
Cheers,
GB

Best Buy hijacked my bank account and disposed my Best Buy points

I placed an online order on 09/05/2014 (Order number: (removed per forum guidelines) around 4pm eastern, and about 3 hours later, I got another email stating "YOUR ITEM HAS BEEN CANCELED". It was for an in-store open box item, which I was able to pay for online and pick-up at the store, or so I thought. I used two $5.00 reward certificates, a gift card, and my credit card to finalize the transaction. The email titled, "YOUR ITEM HAS BEEN CANCELED" contained this information:
Be assured that if you paid by credit card, it has not been charged, and any other method of payment has been credited. If you used a Gift Card for this order and no longer have it, please call the number below and we'll send you a replacement.
If you have any questions about your order or need further assistance — or if you'd like help finding a similar item — please contact us at
1-888-BEST BUY (1-888-237-8289).
Once again, we're sorry for this inconvenience, and are working hard to serve you better in the future.
Sincerely,
Karalyn Sartor
Vice President Customer Care
Well, lets just start wih Karalyn did not answer my call or attempted to help.
My gift card was immeditely re-credited, however it has been a different story for the other method of payment. My certificates which were accumulated through purchases totaling over $500 dollars, never regenerated (i've called 3 separate times about when are they going back to my points bank and responses range from 24hr to 45days) it's now Wednesday this happen last Friday. The cancelation email stated my credit card would not be charged, but Best Buy did something worse they placed a hold on my card for this order that wasn't fulfilled and actually canceled by Best Buy employees at the store(553) due to not in stock (as stated in cancelation email).
The transaction was completed online because it indicated stock was available and the, "Thank you for your order" email implied that ownership was mine. I don't understand why Best Buy placed a hold on my card, if the transaction was manually checked and canceled? What makes it worse there was no attempt to contact me to substitute canceled order or give me a definitive reason why it was canceled. In fact, my reward certificates that I accumulated over some time were gone due to this cancelled order and no definitive answer has been given to when they will show back on my account. I was told Friday the hold would release in 3-5 days and it "should" drop, but it now Wednesday. I would understand if this was a return transaction and I have to wait for my funds to be available again, but I had no possession of item and it the transaction didn't go through why is Best BUy holding my money hostage? I'm not in the business of lending out money, and I needed those funds to actually acquire what I attempted to in my order. I shouldn't have to wait on my money, I feel like I'm being bullied and down right punished.
So, now it gets worse for me because. I called I-800 for Elite Plus reward members ( been a member since it was Premier Silver) to make sure stock was available on a similar item (at full price), and asked about the points, I lost and how I would be able to apply them to my purchase. The rep adjusted the price to accommodate my transaction and said that the points would be still go back on my account in 24 hrs. This new order was finalized on the same day as original order Friday 09/05/2014.
Well, I checked my bank account Monday , and was surprised to see the original cancelled order was still there, as well as two identical transaction that I'm assuming represented my new order. I was patient and waited till Tuesday to check again, and hoped that all mistaken holds would drop, but I was wrong. Instead, now a hold actually posted as a completely different amount (lower) with the new order number associated to it, and the other amount(what I expected) is also there plus the original transaction amount. Who gave Best By create a third order without my consent? Why did Best Buy assume I had money to lend their cooperation? Why did Best Buy assume that my funds were at their disposal and authorized their own transaction? How dos Best Buy not consider unapproved transactions could overdraft my account? I called and asked, but no answer could be given to why that happen except that the rep charged me twice, and thats why theres two holds, but then that doesn't explain why one of those holds post at a cheaper price with my new order number on it. This is crazy, there is no reason why a third order should have been created because I didn't approve it. This has been too many days without my money, and these holds total a little pass $300.00 dollars (not chump change).
Yesterday (09/09/14) I contacted my bank to find a solution to these unwarranted charges, and the only way to expedite and release my funds would be in a from of a letter from best buy on their letter head to be faxed to 18663097443 with the transaction amounts, card number, my name, date of transaction, signed by a manager, and a statement informing the bank that Best Buy would not collect on those charges. The other solution was to dispute the charge that posted because that amount was not contracted to be fulfilled under the agreement of the order form.
So, I called Best Buy again. Well, after over an hour on the phone and the rep spoke to her superiors which declined the request, so I asked for the case number, but the rep told me that after during the conversation her computer crashed and no number could be given. So, I asked for some type of compensation for this crazy ordeal and for the financial position it put me in by creating a new order and holding funds from a canceled order. Well, she said my situation didn't correspond to reasons that warranted compensation, not even a coupon. I thought what happen to customer service as being a reason? The Best Buy rep did seem to empathize with my situation, and asked again for that authorization letter, and she said she got it approved; this was around 5pm yesterday. She then even said she was able to generate a case number with this approval (case number 144087240).
Guess what Best Buy community its now Wednesday, and the holds are all there no communication was sent to the resolution department on the behalf of Best buy and I'm still out $300. plus dollars since Friday. Normally banks charge interest on loans, what will Best Buy do for me now that I have stolen my money? I never gave consent to create a third order, which now I will have to dispute and report to the Better Business Bureau. The most unbelieveble part of this mess is that the item in my original order that satrted all this is still up on the Best Buy page. An employee supoosley checked and made the determination that the item is out of stock, but its still on the webpage to trap another customer in lending Best Buy capital to fund their organization. I would clike to challenage any employee to attempt to but this item and see what happens to their funds. I mean, come on Best Buy if you don't pay the employee to trap people, then have them remove the item off the website where people are becoming victims to this money pit. Here is the link go for it and see what happens to you Karalyn Sartor, Vice President Customer Care.
http://www.bestbuy.com/site/apple-open-box-ipad-mini-with-wi-fi-16gb-white-silver/6208541.p?id=12187...
I shop at Best Buy so much I held the silver Premier status since it was introduced, and every year the amount of how much you spend gets raised as benefits get removed, I've been able to surpass that threshold to maintain Elite Plus status since it too has been created topping almost $5000.00 this year alone, and we haven't hit Christmas yet. This experience is something to consider next time I think about going to Best Buy.

Good afternoon robertocar78,
After reading through your detailed post, I can fully understand why you would be frustrated with this experience. First off, stores should ensure that their clearance and open-box items listed on BestBuy.com are up-to-date to prevent such experiences as yours. Secondly, to have such an amount of funds unavailable would be quite worrisome, and I hope that I can bring some light to your particular situation.
Using the email address you registered with the forum, I was able to locate your cancelled order as well as the replaced order. Typically when an order is placed, the funds are immediately authorized to ensure the funds are available. While this authorization may make the funds unavailable, the funds have not actually been collected.
Once an order ships, the funds will be collected at that time. Should there be more than one item on an order, if the items ship separately or at different times, you may be charged for the individual items. That being said, you could see multiple smaller charges for one order that together make up the order total. If an order is cancelled, the authorization should be dropped on our end. However, this may take 3-5 business days to reflect on your end, depending on your financial institution’s processing times.
I was able to see that you have been working extensively with Todd on our Consumer Relations team in regards to your situation. I spoke with him personally about your particular situation and let him know that you have also posted here in regards to your concerns. I’m happy to hear that he has been able to assist you in resolving most of your issues thus far.
Also, please know that I am reaching out to the Tropicaire store in Miami, FL store in regards to this iPad listing to ensure they have a chance to correct any inventory or listing issues they may have. I am truly sorry for any inconvenience this experience may have caused you. I hope that this experience has not influenced your future shopping destinations.
If you should have any further concerns or questions, please feel welcome to reach out to me here on the thread or by sending me a private message via the link in my signature below.
Cheers!
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy lies in their ad about what they will do with their calibration!

Best Buy lies in their ad about what they will do with their calibration!
The ad that promotes Best Buy calibration here:
http://images.bestbuy.com/BestBuy_US/en_US/images/abn/2008/tvv/pcon/BestBuy_HDTV_Calibration.pdf?h=4...
clearly states:
A calibration session
includes two inputs on
the set, so if you have a
DVD player and cable
box, for example, the
HDTV’s inputs will be
calibrated specifically
for the video output
from those two devices.
Calibration also
adjusts the sound levels
and positioning of the
speakers in a surroundsound setup, so your
entire home theater
will look and sound as
good as it can
The actual calibration you get is:
No Audio, just the picture!
The following are NOT included with this service:
Setup of audio or video components
You were warned!

DarkWingDUCK wrote:
This is right, calibration does not include setting up of audio or video components. A calibration tech will makes sure, for instance, your 5.1 system has the speakers in the correct position. If your rear-left is in the front soundstage, that can be corrected on site. Most of what they do on site is run the auto-calibration software on an AV receiver if it has not already been done. Other than that, you can opt to pay up to $800 for a full-fledged ISF or THX calibration from an independent calibrator. You get a very good value for the $199.
The service provides a "video" calibration, not audio.
Well in that website link I provided and in the "First Glimpse" magazine they give you at the store, page 17, says they offer more than what you said:
Calibration also adjusts the sound levels and positioning of the speakers in a surroundsound setup, so your entire home theater will look and sound as good as it can.

Mac App Store not working? (Glitching and flashing!)

Mac App Store not working? (Glitching and flashing!)
I was at my friends house, everything was working fine. I went to my girlfriends house, everything was still working fine. Then once I got home, I got back out my 2010 MacBook Pro 15" to use and some pages on the internet looked a little odd. They were all in HTML format and wouldn't go back (Pages such as Skype and Apple's main page). I thought they were just down or being fixed up, but then I went to update my Mac under the App Store. I clicked the App store and a message popped up saying "App Store cannot verify a secure connection with the App Store." The options were "Cancel" or "Continue". I clicked "Continue" so I could update my Mac, but weird enough, the App Store started flickering (strobing; blinking) as seen in this video by someone with the same problem: http://www.youtube.com/watch?v=De8aQZccRvA
I do not know what to do or why this is happening, so help would be VERY nice.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

I imported a different catalog. It brought all images in but not in their folders and multiple times on many images. How do I undo?

I imported a different catalog. It brought in all images but not in their folders and multiple times on many images. How do I undo?

Restore your catalog from a backup of your catalog which was made before you did this.

Given ipod from someone best way to delete their music and add to my apple id

Have been given ipod from someone what is best way to delete their music and then sync to my itumes and apple id

Hi Caz0,
You might want to try to factory reset the iPod to wipe it completely. Here's a link on how to do it: http://support.apple.com/kb/ht1339
As far as I'm aware an iPod Classic isn't tied to an Apple ID, therefore all you need to do is factory reset the iPod, sync your music library and plug in headphones, and you're ready to go!
Good Luck,
Stefan

BEST BUY ONLINE NEEDS SOME HELP AND CUSTOMER SERVICE NEEDS TO BE HELPFUL

After having just spent an hour trying to order something that the website says was in stock, and then finding it really wasn't available, it became obvious to me that Best Buy online leaves something to be desired. It seems like a classic bait and switch. Get people to the website with a low priced "deal", only to find it isn't available, however a more expensive version is available.
So, I call customer service. I get someone who assures me the order will go through, provide my credit card, redeem my points, and only to find it would not work after all, as it didn't for me. So I ask for a supervisor. And I get someone who says "I don't know" and has no answers except that this is the way it is. To add salt to the wound, he announces that unlocked phones cannot be ordered via telephone. When asked why the rep didn't know that, yes, another "I don't know".
As a Best Buy customer who spends way too much money at Best Buy, I find this entire situation unacceptable. As they say, vote with your feet, I will be exploring other stores to spend my money at. A website that says something is available, and then isn't, simply is bad business. And customer service who can only say "I don't know" isn't really customer service at all.
A "out of the box" idea would be to listen to what I'm saying, and fix it; this isn't the first time this has happened. Simply saying "I don't know" is only irritating customers who are trying to buy things from Best Buy. I am so frustrated with the situation and I assure you I will look elsewhere for future needs/wants.

Hello User269123,
I apologize for the lengthy delay in responding to you. While we try to reply to all customer service issues posted on the forum within 3 to 5 business days, we don’t usually receive requests for assistance through our IdeaX board. In the future, please make sure that you are posting any customer service related issues to the Customer Service boards to ensure a timely response.
Having said that, I pulled up your account via the email address attached to your forum profile to properly document your ideas to make sure we take advantage of the feedback you’ve offered. I was glad to see your concerns reached Dan on our executive support team and that he was able to address your case in a timely manner.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Does best buy care about their promises made on delivery date?

i've placed an order LAST thursday, and as an elite plus member i get expedite shipping automatically (accroading to bestbuy definitaion, it's a two day delivery). plus, on the confirmation emial, it says 'get it by: tuesday, jan 13th.
and only until noon today (monday), i received an email containing an tracking number from bestbuy. since best buy shipped my item out one day late, i was expecting a overnight shipping so that they can delivery my item ontime, like all other online retialers would do. but it is not. it is only ups ground, by which i will be lucky to get it in another two days.
what is worse is, until 10:00pm, ups doesnt seem to have received the package yet.
so best buy, why dont you use overnight to cover your mistake, instead, you are asking me to pay for your delay? i've been a long time constomer for both amazon and bestbuy. and amazon sometime do ship out items late, and honestly it happened a lot. but whenever they are behind the schedule, they use the fastest shipping to try to catch up the time.
best buy, you knew it was behind the schedule already when you ship it out today, why dont you use overnight shipping? were you just hoping that i wont notice? or you think it doesnt matter, your promise to your customers doesnt metter? if you dont even have the attempt to try to catch up the schedule and fullfill your promise to your clients, i can only imagine people shop less than less on bestbuy.com, and instead, go to amazon.com
hey guys, really, if you can find something on both bestbuy and amazon, go to amazon. they dont ask you to spend thousnads of dollars before give you free two days shipping, and when they are behind the schedule, they will at least try to fulfill their promises, rather than ignoring the promise.

Hello garyleecn,
Welcome to the forum, and thank you for being a My Best Buy Elite Plus member. One benefit from being such a member is receiving free expedited shipping on most items from BestBuy.com, so I’m sorry to hear your online order isn’t arriving as quickly as you hoped. I’m sure you’re anxious to get your hands on your purchase, so I can understand why it’d be frustrating to encounter such a shipping delay.
According to our Shipping Costs & Timing policy, any expedited shipping order may take up to two business days to ship to your home. Unfortunately, there are circumstances outside of our control that can cause unexpected delays. However, you mentioned your order was mailed via UPS Ground. Please know that expedited shipping simply outlines the timeframe that the order should arrive, not necessarily the carrier’s method of shipment. This means that if you live close enough to a UPS shipping hub, UPS could deem it was unnecessary to expedite your order, as ground shipping would have gotten it there just as fast.
Having said this, I realize this situation is far from ideal, and I’d appreciate the opportunity to look into your order to see what exactly happened. In order to do this, please send me a private message with as much of the following information as possible.
·         Full name:
·         Phone number:
·         Order number:
You may send me a private message by logging into the forum and clicking on the button included in my signature below.
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

HT4623 want to update my iphone 4 but it says their is and error and want let me

went to I Tunes to update my iphone 4 their is a error and the phone wont update, it didnt give me a solution for the problem what do I do

What is the specific error message?

Reader does not open files. give and error message that it has to close. uninstall will not work.

Need help getting reader xi to open files or uninstall. Getting error message that it has to close due to and error when file is being opened. Uninstall give an unrecognized patch message. can you help with this?

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Error messages: "itunesobjspl/jenetsvc.dll The specified module could not be found." And Error -2032 "Quicktime failed to initialize."

I initially got the Error -2032 message after downloading the newest version of itunes. I read a geek blog that said to uninstall Quicktime and I did that a bunch of times. I also uninstalled and reinstalled itunes repeatedly. None of this works. I noticed that the apple website said the requirements for the new quicktime/itunes download included an intel processor and I have a celeron processor, so I wondered if that was the problem, although everything has been running fine up until now, so I don't know. It also doesn't address the missing .dll file, but I may have accidentally deleted that because I went into the registry to try and unload some Quicktime files when I uninstalled Quicktime. I did this at the suggestion of the blog, but I may have screwed it up. Now I need to repair the missing .dll and still try to get itunes running

ErikEJ wrote:
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ErikEJ wrote:
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Hello everyone,
I have the same problem as mentioned above "Unable to load DLL 'elev.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E) ", when trying to load the dll file into a window application. I developed a window application in VS2005 and want to import a dll file from another program into my project and use it. But when I try to call one of the function in the dll file, I got the error message "Unable to load dll 'elev.dll". I try all options that say it works to solve this problem, but somehow it doesn't work for me. I put the "elev.dll" file in the bin folder and use P/Invoke to import the dll file into my project. Can anyone help me out with this? thanks and really appreciated!
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[DllImport(@"D:\elev.dll")]
//[DllImport("emap.dll", SetLastError = true)]
private static extern void EMA_Init();
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EMA_Init();

Programs not installing - invalid checksum and errors

I have tried installing a few programs recently and they download, but then when I click to install them it says invalid checksum.
The programs I have tried are Adobe reader and a Safari update. I tried downloading Adobe reader about 6 times on different days and the same error occurred. Of course both are reputable programs.
Last night I tried to download Apple Software Updates which were over 2gb and took 10 hours to download. They produced an error report saying that there was a file error and try again...... of course im not happy because that chewed up a lot of my internet limit and took forever
Does anyone have any solutions to these installation errors?

http://support.apple.com/kb/HT2041

I need to fix slowness, crashing and error messages upon sending

Using Mozilla Thunderbird for e-mail was working fine for about a year - then in the last month or so, it became extremely slow to send - often not sending at all - even short e-mails without attachments. I get errors such as not able to save to sent-mail and needing authentication, network issues, etc.

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My code not give me result and error for move to next record please see

hi master
sir i import this file also
import javax.faces.event.ValueChangeEvent;
then my error remove
i am use this code in button event
getMfatableDataProvider().cursorNext();
form1.discardSubmittedValues("virtualForm1");
and my textField is bounded with data provider table field
please give me idea how i show next rocord in page when user press button
thank's
aamir

thank for reply
sir your help very usefull for my but when i press F10 then system show massage do you want to save change the record
sir how i avoid that window and directly move to next record
please give me idea
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aamir

Best Buy not fixing their glitches and errors

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