Best Buy Total Disappointment

Question

The story:
Ordered an iPad Air Sunday evening(10/26/2014). According to tracking info it was supposed to be delivered Wednesday. Stayed home for most of the day but had to go to one short meeting at noon when received the email from UPS that the package was LEFT at my front door at 12! I was shocked - how could they leave it without me having signed it? I drove as fast as I could - got there by 1 pm. No package.
Took hours to get a person both at UPS and then at Best Buy. UPS said Best Buy doesn't require signature: it is their problem. Best Buy took my info. Today I received a call from Best Buy. They left a voice message: "Good Morning, this is Ella, calling from Best Buy. I am trying to contact ……. In regards to your Apple iPad Air. We apologize for the delay. I was able to confirm that it was delivered yesterday with UPS. In case you need to ask any question concerning this call just feel free to give a call back. The direct number is 146-745-685." yes, of course I would like to call back! It is not a delay!! I don't have a product! But that is NOT s real phone number! Whom do I call? The call came from a number 490-17. That is NOT a real number either.
So I call back Best Buy on their 1-888 number again. First agent: takes my info then puts me on hold. After 15 minutes of waiting the machine tells me that my call could not be processed and I needed to hang up. Agent #2 - he tells me that Best Buy requires signature and it was the fault of UPS that they left the package at my door. He told me that they had to wait for UPS to get back with the result of the investigation but according to Ella they already had a response from UPS - stating that UPS had delivered the package yesterday. I tell the agent that I want a replacement but I don't want it to be shipped - I will pick it up at a store. He says, that's impossible, they have to reship it. I said, okay just do it then. "We will as soon as we have the proof that you don't have it." What proof? I just told him that the package was left with no signature and now its gone. I don't have the product! UPS says that they delivered it. How can I prove that I don't have it? I ask to speak to a manager. I insist. I can clearly sense the agent thinks I am a liar and fraud! He hangs up on me...
We have been buying everything for years at Best Buy. Many computers, tablets, phones etc. Always paid on time, never had any problem. This is utterly insulting. Calling my credit card company. Will not pay for something I have never received!

Answer 1

Good afternoon abdanko,
I’m sure you were eager to open your iPad Air once it arrived, and just as concerned when you found your package not to be on your steps when you arrived home.
Typically customers will receive a confirmation email, as well as email updates with tracking information as their order processes and ships. That being said, many of our packages do not require a signature for delivery. I am truly sorry if this has led to your current predicament.
I am sending you a private message to gather further details in regards to this order. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message