Best buys restocking fee on exchanges

Would anyone happen to know if Best Buys will charge me a restocking fee if I exchange my macbook pro 13' for an air ? I would be paying two hundred dollars more for the air and everything is neatly packed back in the box...... but I'm also about four days past my return date!! I really love the mac pro, but it is a bit heavy to carry around if I should decide to return back to college.....also the glare on the screen is causing great eye strain(aging eyes) and I understand that the glare on the AIR screen is very little glare! ....Also, it is a bad feeling to hear that a new line of pro's could be coming soon and that they could be light weight like the air!! but on the other hand I do realize that the pro can be updated in the years to come and the air can't.... but still I hate the fact that a 100lbs woman got stuck with one of the heavy 13' laptops around ..compared to all the other 13' laptops out there!! I get the feeling that the pro was on sale because new ones might be coming in soon! I realize that I can't keep up with changing Apple, but just wish to make the right choice, because I wish to keep it a long time. Any thoughts would be helpful or how I could exchange it at best buys??

call Best Buy. This forum is not for questions about Best Buys policies.

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Restocking fee for exchange

Hello all, had a question regarding exchanging my 16GB iPhone for 32GB iphone and needed clairificaiton. I made a mistake and bought a 16GB iphone and now want to get the 32GB will Verizon charge me a restocking fee if I wanted to exchange? I did read some where that apple was getting rid of the 10% restocking fee but not sure if it applies to verizon and my scenario.
Any input would be helpful.
Thanks

if you bought it from verizon then it's $35...if you bought it from apple then it's up to their policy. they now have to sell it used, which is why they charge the restock fee.

Do you think Best buy would let me exchange my mbp 13 for the newer model?

I just bought an open box mbp 13 from best buy on march 28th and now I see they have this new mbp with 2gb more ram and a better video card, not to mention double the hdd. I know they have a 14 day return policy, but do you think they would let me exchange the one I got for the newer one? Or is there some kind of exchange program through apple?

That is just it I only got the usual 10% open box discount. Where I live you have two choices, the apple store (same 10% discount, if they have an open box, which they never did). Best buy also 10% off if open box. Still $100 is $100. But yeah $100 is not going to put me at 4gb ram, better video card, although it could get me a way better hdd then the newer model hehe. Really though that is the least of my worries. See I do photo editing of large raw files in Photoshop so memory and video card upgrades would be great. Oh well no use crying over spilled milk. Im just feeling like cinnamon toast crunch, because I could have got these upgrades for way less then what they will cost me for free virtually. Not too mention the video card is not even a possible upgrade.

Best Buy is a mess, or worse.

Best Buy is a mess, or worse. I just signed up for Amazon Prime. Here’s why:
I purchased a laptop that arrived with a non-functioning touchpad. I simply wanted to exchange this broken computer for a working model. Best Buy could not accomplish this, and showed some abysmal customer service in the process. I thought somebody at Best Buy should know. Below are the details.
I ordered an HP Envy Touchsmart Sleekbook with a 1TB HD and 8GB memory (SKU 9268057) on 1 January 2014 through BestBuy.com. The computer's specs were good and the price was great ($399), so I pulled the trigger on the purchase.
The computer arrived quickly and as promised, but after a 10-15 minutes of use, the touchpad “click” would stick down and the computer would be remain constantly left-clicking. In other words, the computer was not useable.
I visited the Best Buy store in Reston, VA (store 297) and showed the problem to the Geek Squad. They said the computer could be sent for repair (approximately 3 weeks), or I could exchange it for a new one. Opting for the exchange, I took the computer to the customer service counter. I was then told that the computer was an online only item and I would have to call 1-888-Best-Buy to exchange it.
Issue #1 – I bought the computer from Best Buy and wanted to exchange the computer at Best Buy. As a customer, I simply do not care if your internal inventory systems list an item as online only. If visiting Best Buy to exchange a Best Buy item, I expect my very basic request to be honored.
But fair enough, I understand. I called the number, navigated a horribly designed IVR, then waited on hold for 30 minutes. Apparently, I was transferred to Tech Support in error. Tech Support said I'd have to be transferred again and wait on hold again. I said that waiting another 30 minutes was unacceptable and asked that I be transferred directly to a person who could help. At this point, the person in Tech Support hung up on me.
Issue #2 – Despite my being courteous and polite on the phone, the inconvenience of my request caused this person in tech support to commit an indefensible disservice to a paying customer. I can think of few things in this world that surpass the rudeness, gall, and unprofessionalism of hanging up on a customer. How little training are these people receiving that they would hang up on anybody, much less a customer?
I called 1-888-Best-Buy again, waiting on hold for 30 minutes a second time. This person was more helpful. A shipping label was promptly emailed to me and I sent back the computer. A few days later, I noticed that my credit card was refunded for the computer, but this was extremely odd given that I wanted an exchange for the exact same computer.
Issue #4 – The Best Buy return forms need to be vastly clearer. A customer needs to be able to indicate that the product is being exchanged, not returned. I placed a handwritten note on the form, but apparently nobody at the return center bothered to read the note.
I called 1-888-Best-Buy a third time. This time, I spoke with a very nice lady who was (frankly and unfortunately) clueless. She said that since the money was back on my credit card, I could simply buy the computer again. I explained to her approximately a dozen times that I wanted an exchange and that if I repurchased the computer again, I would not receive the sale price because the computer was no longer on sale (I believe that the price was then $699). In other words, the failure of Best Buy to correctly process the exchange would cost me an extra $300 if I was to repurchase the computer. The customer service agent could not resolve the problem and then transferred me to a new person.
Issue #5 – From my first phone conversation with a customer service agent, I was given an RA number. Subsequently, I was told by everybody with whom I spoke that they could not look up my order or exchange via the RA number. Why does Best Buy give an RA number if it is subsequently useless? This is a giant waste of your customers’ time.
I explained the situation a second time to the new customer service representative. He understood the issue and was very helpful in resolving the issue. After a few minutes of investigating, he came back on the line and said that the computer was no longer available, but that he would complete the exchange with a like product (HP Envy with 1TB HD and 8GB memory). This resolution was exceptionally fair and met my expectations (the new computer had a price of $999, after all).
When this new computer arrived, I realized that it was similar but had some substantial and material differences. The keyboard is not backlit, the screen has very poor resolution (I’ve spent hours trying to resolve this issue to no avail), the touchpad is difficult to use and unresponsive, the monitor does not open beyond 90 degrees (Okay, maybe 95 degrees…but this makes the computer impossible to use on a desk, or more importantly, on a lap. Seriously, why would HP design a computer like this?? You have to stoop down to see the monitor because it simply does not open wide enough), and the laptop body is horribly designed with all of the weight on the back, leaving the computer constantly unbalanced and the touchscreen 50% useless). As I discovered, these differences all boiled down to a very small detail: The original HP I purchased was a Sleekbook, while the new laptop is not. One small word, one big difference.
I then went back to the Best Buy store in Reston, VA and explained the situation. My request was to exchange the HP Envy that I now possessed for the same model that I originally purchased (the HP Envy Sleekbook). The lady at the customer service desk said that she could not perform the exchange. Her rationale was that the exchange could not be made if the new computer would cost more than the original computer that I purchased. I explained that I was now in possession of a $999 computer and was wanting to leave the store with a $699 computer. This would net Bet Buy $200. Regardless of that fact, however, my request to her was very basic: I purchased an HP Envy Sleekbook, the first exchange did not work, and I still expected to receive an HP Envy Sleekbook. She then went to find her supervisor.
Issue #6 – Why can Best Buy employees not make a decision? Can Best Buy please empower somebody? Waiting around at the counter while employees search for a supervisor is unacceptable in 2014. If you need an example, visiting an Apple store would be hugely beneficial.
The supervisor, James {Removed per Forum Guidelines}, then arrived. I explained the situation a second time. James verified that the computer I originally purchased was indeed available at a nearby store. But, he would have to charge me an extra $300 for the exchange. Thinking that this was preposterous, I asked him to explain. He said that he could not verify the price that I originally paid on January 1st. Conveniently, I had a smartphone in my pocket and offered to show him the receipt from my purchase.
As I did with the first employee, I explained again my very simple request to exchange the HP Envy Sleekbook that I originally purchased for a functional version of the same. He said that this was impossible because I was shipped an HP Envy Sleekbook as an exchange. I explained that this like-item exchange was the decision of Best Buy and that I had no control over what I was shipped by Best Buy when they were choosing an equivalent product. Nonetheless, all of those facts notwithstanding, I was now in possession of a $999 product and wanted to exchange it for a $699 product. THIS WOULD NET BEST BUY $200! James {Remvoed per Forum Guidelines} was unwilling to hear any of this, said I would either have to either keep the HP Envy Sleekbook or pay $300 extra to leave the store with the computer that I originally purchased for $399. These were the options, take it or leave it.
Here’s the bottom line: Best Buy won mightily. Best Buy got its way. I did not. I admit it, Best Buy is the victor. Congratulations.
I could continue to fight for an exchange, but in Best Buy’s victory, the archaic process and automaton employees have worn me down. I’ve now given up. I’ll keep this sub-par, hardly useable computer. I’ll also hate it. I’ll also scorn Best Buy when I log on every morning and every evening.
I’m not without options, though. As a matter of fact, I’ve now joined Amazon Prime. The Amazon service is amazing and I encourage every Best Buy customer to do the same. You order heavily discounted products, you have the help of many customer reviews, and the products arrive at your door the next day. I’ve already spoken to Amazon’s customer service team, and the experience was first class. Since my Best Buy experience, I’ve already ordered an iPad and Nikon D3200 for my wife’s Valentine’s Day present.
Best Buy could have had these sales. James {Removed per Forum Guidelines} and the Reston store won the battle, though. The price of losing the battle is that I have to keep a $999 laptop. The price of the victory for Best Buy, though, is that a lifetime of sales will now be channeled through Amazon Prime.
I expect Best Buy to do nothing after receiving this note. But, my ideal resolution: Please have the manager of your Reston store, along with James {Removed per Forum Guidelines}, write me a letter of apology. It would be wonderful, and go a long way towards resolving the situation, if both the manager and James {Removed per Forum Guidelines} would acknowledge that when given the opportunity to do the right thing, they instead chose to hide behind inflexible and inappropriate company policy. When given the opportunity to surprise and delight a customer, they instead chose to not lift a finger to make things right. When given the opportunity to win a loyal customer, they instead chose the easy path that resulted in alienating a customer.
All customers have a choice. My choice is now Amazon Prime.

Hello cathacker,
Buying a new computer should be fun and exciting and not fraught with problems after the fact. I deeply regret the numerous obstacles to receiving a successful exchange for your defective machine and for any resulting inconvenience.
The problems that you encountered are not helpful or endearing in the remotest measure. Having to cope with an unprofessional telephone representative is not the least of the unfortunate circumstances you describe, and for that above all I offer you my own personal apology. There is never a circumstance where behavior of that kind is appropriate and you shouldn't have had to cope with it.
I was gratified to read that your subsequent call to arrange an exchange through BestBuy.com was successful and netted a comparable computer for the same financial outlay. I was disheartened to hear that, while the offer met your expectations, the hardware did not. I know that your objective was to exchange the substituted device when you revisited the Reston store, but were you offered a refund during your conversation?
In any case, it's clear that the Reston store and BestBuy.com created a disappointing situation for you with this purchase. Certainly, this was not our goal. While I understand your decision to pursue a relationship with one of our competitors, it remains my hope that you will one day give Best Buy another chance to win you over.
Please know that i'm grateful for your eloquent remarks and for taking the time to compose and present them, both here and on our Facebook page.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Restocking Fee for an exchange???

While I understand the need to charge a restocking fee for returns, I find it incredibly ridiculous that we are charged a restocking fee when it is an exchange for the same exact phone. My mother's phone was not working properly so she went to the verizon store to get it exchanged within 14 days as they mentioned, and the representative at our verizon wireless store charged my mother with the restocking fee in order to exchange her less-than-14-day old phone for another phone.
Then what she witnessed afterwards is disappointing. The phone that she had turned in was being wiped down carefully and put back into the box. Does that mean someone else will buy that phone as a "new" phone even though it was not working properly?
We almost feel as if we were scammed into getting a bad phone at first and then exchanged for a good phone afterwards.
Is this just an over-imaginative thought or does this seem highly possible for a company that will nickel and dime you at every thing possible.
This is upsetting as I've been with the company for a very long time and will have to consider other options when my contract ends soon.

Sounds like you were at a Verizon Wireless Authorized Premium Retailer and not a Verizon Wireless Corporate store. Retailers are owned and operated independently of Verizon Wireless. All of the inventory in those stores is paid for by the proprietor out of pocket. They have to sell it. They shouldn't get away with putting a returned phone, defective or not, into a box and reselling it to someone else but it does happen.
At a corporate store if you have a defective device (very rare but it happens) and it needs to be exchanged for the same exact phone within 14 days there is no fee.
There are a couple of ways you can tell the difference between the two types of stores. First, below the big Verizon Wireless logo it will say Authorized Premium Retailer or the name of another company. Most people miss this when walking into one of these locations. Second, usually the phones on display are fake or non-working models. Third, your receipt is usually printed on 8 1/2" x 11" paper and not on regular receipt paper. It's a shame but I would call VZW customer support and see what can be done. When you purchase at one of these locations you must take it back there within the first 14 days. It's the same as if you went to Best Buy. After the first 14 days these locations won't even help you and they will direct you to a corporate store anyway. In which case a defective device is replaced with a Certified Like New Replacement no matter where it was originally purchased.

Can I exchange for new if I pay restock fee?

Sorry to cross post, but not getting answers in the other forum
My wife and I bought new iPhones 3Gs on monday to replace our originals.
I have had nothing but troubles.
The first unit, the hold button broke and retreated into the shell - they exchanged it.
The second unit, the screen is WAY too yellow, ever after the update. Also, I have not been receiving calls. I went to genius and talked to AT&T, they say everything is working fine. Missing calls is not happening while in the stores. Keep saying let us know if I keep having issues, etc. I think the phone is a lemon, my wife's 3G phone is perfect.
I work as a freelancer and my phone is my lifeline...I need a fix.
If i go back to the Apple store, and pay the restocking fee, can I just exchange for a brand new phone? The 30 bucks is worth potentially solving this problem.

Even if someone were to give you an answer to this, The Apple Store would have to agree in order for it to actually happen.
It's probably best to give the Apple Store a call.
Hopefully someone has actually tried this and can give you an actual answer, but barring that you'll have to ask Apple.
Sorry. Hope you get an answer.

Best Buy exchange with rewards certificate issue

Hi,
I have been a loyal customer of Best Buy over the years and go out of my way to shop there for my electronics. I hope someone can assist me with my problem. Below I have given a brief synopsis of what is going on. Thank you for your time.
On 01/10/15 I purchased a Bose headset using some of my best buy rewards certificates and the rest of the balances on my credit card. I forgot to use a $50.00 gift card that I had received, towards the purchase that day. On 01/13/15 I returned to the same store to ask that the receipt be credited and re rung so I could apply my $50.00 gift card. The customer representative advised that since I used best buy rewards certificates I would not be able to do the exchange since the rewards take 8 days to return to my account. I asked if the rewards could just go onto a best buy gift card and he stated they were not able to. I had no intention of returning my item; all I wanted was to get the $50.00 gift card applied to my receipt. Instead I was forced to return my headset and now wait 8 days to then repurchase the same headset in order to be able to use my best buy rewards certificates plus my $50.00 gift card. I find it ironic that best buy is willing to take in a returned item (never intended for return), make customers wait 8 days, and then have the customers travel back to the store to buy the same item over again just to be able to use their rewards certificates that were returned.
I did advise the customer service representative of how absurd the process is and he stated “I know I’ve been dealing with it for the entire holiday season but this is the only way it can be done.” Best Buy should really take a step back and look at this process since they are incurring a loss on the returned product and the overall poor customer experience.
Thank You

Hi jonchiarito,
Thank you for signing up for the forum and connecting with us.
I can imagine feeling frustrated after hearing that your certificates would be returned to your My Best Buy™ account, which may cause you to have to make another trip to the store to redeem them. The only way we could have applied the $50 gift card to your existing purchase is to process a return and repurchase, which would cause the certificates point value to repost to your account. Since certificates have no actual monetary value, they cannot be put onto a gift card.
It can usually take between 3 - 6 business days for a certificates point value to repost to a member's account following a return, and it pretty common for the point value to repost the same day that a return is processed. I looked over your My Best Buy™ account using the email address you registered with the forum, and from what I can see, the point value for the certificates you redeemed reposted to your account yesterday following the return. It may take 24 hours for your account to update though.
If after 24 hours you for some reason are unable to access those points or if you have any other program related questions, then do not hesitate to send me a private message and I will see what I can do to further assist. You can send a private message by clicking on the blue button in my signature labeled "Private Message." Also, please feel free to post any ideas or suggestions you have to the IdeaX section of the forum.
Returns When a My Best Buy™ Certificate was Used
I hope you enjoy the rest of your day.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

I purchased lightroom and photoshop a week ago and installed it successfully on my new iMac. the open box iMac ended up being a lemon so i had to exchange it for a new one. best buy wiped the old computer clean. now id like to reinstall the lightroom a

I purchased lightroom and photoshop a week ago and installed it successfully on my new iMac. the open box iMac ended up being a lemon so i had to exchange it for a new one. best buy wiped the old computer clean. now id like to reinstall the lightroom and photoshop to my new computer but i don't know how. help!

Download and install the trial version from http://www.adobe.com/downloads.html and activate it with your serial number or Adobe ID.

Free Activation Fee Druing Valentine's Sale 2015 All major Verizon Third party Retailer like SAMs, Best Buy,Walmart had poster up in their stores

fYi during 2/10/2015-2/14/2015 there was a promotion to boost sales during valentine day. SAMs Club, Best Buy, Walmart , Costco ect ran the NO Activation Fee charged due to promotion!!!!!! Verizion is aware I called them several times and the agent a supervisor called my local SAMs store to verify this promotion . The stores are not able to give you the activation fee back because it goes to Verizion just like when you pay a deposit. If you look ok the contract you got when you got your new phone during those three days it on the contract!!! Verizion is aware of this promo!!!! My agent had to call my local best buy and dams club to verify this promo!!!! they are not gonna take your word! Also Il still waiting on the port in credit I came from ATT paying almost $100 a month for 2 smartphones I paid 90 for 2 lined 2 Gb data now I pay 60$?per phone plus another 60$ for 4 Gb data that $180 my first 2 bills have been well over 300$ I just don't understand. Verizion you need better plans too much completion out there !!!!!!!!!!

Normally when there is a "no activation fee" promotion with Verizon, you are first charged the activation fee and then it is credited back to your account after you have service for 2-3 billing cycles. This is the way Verizon has always done it, I see no reason to believe it wouldn't work the same way this time.

I purchased an iPhone 5S using my EDGE upgrade on September 5, but would like to exchange it for an iPhone 6 within the 14 day period. Other than having to pay the $35 restocking fee, will I have any problems doing so? Thanks

I purchased an iPhone 5S using my EDGE upgrade on September 5, but would like to exchange it for an iPhone 6 within the 14 day period. Other than having to pay the $35 restocking fee, will I have any problems doing so? Thanks

Good evening udflyers! You should not have any problem returning/exchanging your current within 14 days http://bit.ly/IeiJI of purchase. However, you may have to preorder the device you want as it is not currently available and preorder start on 9/12/14 at 12:01am, PST. Please process your return/exchange thru the same channel as your original purchase.
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

Restocking fee for faulty EXCHANGE?

lets say a unit is faulty to some degree and it is taken back as purchased with recipt to apple store for a replacement, not a return... is there a re-stocking fee?
thank you.

As a ln At&t rep i can tell you that we are not processing exchanges in the store for defective iphones. Apple has made it clear to us that all phone related problems are to be forwarded to the apple iphone service hotline or corporate apple stores. The 10% restocking fee for iphone exchanges would only apply if one opened the phone and then decided to exchange it for another make of phones. All service and iphone for iphone exchanges are handled by apple, per there directive.
Black Macbook Mac OS X (10.4.10) I LOVE MY iPHONE!!

SECOND EXCHANGE AT BEST BUY?

Hi! I originally ordered a Samsung Galaxy Note 3 phone from best buy (March 2nd) It arrived to me on March 5th. A couple days after I received it, it was giving me problems (camera defective, apps defective) so I exchanged it for another one (same phone) yesterday. However, this new one is also giving me problems now with text messages that I am not receiving for some reason. I think I am just having bad luck with this particular phone! Is there any way I can make a second exchange for a totally different phone with Best Buy? I no longer want the note 3. I really want to go to another iphone. I never had problems with iphone.
Solved!
Go to Solution.

Hello Ambersikes17,
Getting a great new phone should be fun and exciting and not fraught with problems. I regret any inconvenience you've encountered with your new phone.
Neihn is quite right in his advice: your local Best Buy store should be able to take care of your exchange as long as you're within the return period. Thanks to Soer413 for the great troubleshooting tip as well!
I'm glad you took the time to write to us. Let us know how your exchange for the iPhone goes!
Regards,
John|Social Media Specialist | Best Buy® Corporate
Private Message

DW CS6 win vers bought in USA from Best Buy by mistake. Can I exchange it in UK for Mac vers?

My brother bought me a present of Dreamweaver CS6 from the USA today, but bought the Windows version by mistake, rather than the Mac OSX 10.9 version. Anyone know the chances of exchanging (with receipt and unopened brand new box) from Best Buy in UK for Mac version?

Hello cdilliwa,
I fear a smooth handling of the ordering and delivery process you have to organize with "Best Buy". You could have a look at their customer service side > Help Center and use one of their offers. See here:
http://www.bestbuy.com/site/Global/Customer-Service/pcmcat87800050001.c?id=pcmcat878000500 01
Good luck!
Hans-Günter

Exchanging my ipod at Best Buy

I just exchanged my ipod touch at Best Buy and although I asked the geek squad guy to restore it for me (because i'm a ******* and forgot to do it!!), i'm not sure he did or not. I believe the only thing that would open automatically without a password was Facebook. So, I'm wondering if he can get into anything or wreck havoc on me if he wanted to?
(please keep the comments about how stupid it was of me to give it to them without restoring it first to a minimum... I'm already getting major crap from my hubby!... please & thank you! :))

Hello April,
And welcome to Apple Discussions!
So, I'm wondering if he can get into anything or wreck havoc on me if he wanted to?
More than likely not, but I would still recommend changing your passwords on any accounts that you might have ever used or had open on the iPod. Seems a bit paranoid, but hey, why not be safe rather than sorry.
You could always go back to the store and ask the employee whether or not he restored it. Of course he could just tell you he did, but who knows. I wouldn't worry too much at this point, except for changing your passwords as described as above.
Good luck!
B-rock

IPod Touch 5g out of stock since last Friday (21th) when will Best Buy have a restock?

I live in South Texas, and I keep on checking online and they say it's unavailable.

Hello omayraps12,
I'm sorry that you're having trouble tracking down an iPod Touch. We get new shipments in to stores all the time, but I can't make any specific promises about when it might be in stock at a store near you. My best advice is to keep checking back to BestBuy.com or calling ahead to your regular Best Buy store for updates.
Happy Shopping!
Douglas|Social Media Specialist | Best Buy® Corporate
Private Message

Best buys restocking fee on exchanges

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