Bestbuy/Sprint Loyalty Program Issues

I, too, signed up for this plan back in November. Like most of those on this post, I upgraded my line using the iPhone for Life Plan with Loyalty Service Credit at Best Buy. I understood it would take 2 billing cycles for the credit to appear, but it is now March and I am still calling Sprint about my bill with no loyalty credit on my iPhone 6. Per the agreement that I signed at Best Buy, I should be paying $1 for my iPhone 6.
In my coversations with sprint customer service they told me I needed to have stayed on the plan and not change it but the Best Buy Rep told me I would need to upgrade to the iPhone for life plan. I am needing help to get this resolved.

Good afternoon servnhim,
Getting the iPhone 6 for only $1 a month would be awesome! I can imagine you've been quite frustrated not to see the $19 credit on your bill for the past couple months as expected. To my knowledge, you would need to have a qualifying service plan and switch to the iPhone for Life lease plan when purchasing an iPhone 6. I apologize if something during this purchase went awry, causing you to not receive the credit on your bill as expected.
With that said, I would like to look further into this to see what may be going on. I am sending you a private message to gather further information regarding this purchase. You may check your private messages once you've signed into the forum by clicking the envelope icon in the top right corner of the page.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Can't get a strait answer from Verizon on loyalty program

I've called Verizon several times regarding how best to get monthly charges more in line with the true value of the services. It seems (like most companies) Verizon wants you to spend more and more each month on phones, plans, etc. but the value just isn't there. I was paying $175/mo. for 2 phones and a 4GB plan with Verizon. Does that make sense? I've talked to no less than 5 Verizon reps and only 1 person has mentioned the loyalty program. This is exactly what I've been looking for yet Verizon doesn't want folks to know about this.
So, here's the loyalty plan from Verizon: for each line, you get 2GB of data plus unlimited voice and texts for $60/mo. I suspect this also requires a contract. I don't know how long you have to be with Verizon though I've been with them for 10 years. Course there are the usual ancillary charges over/above this, i.e., taxes, insurance etc., but this is more in line with what I expect.
When I've discussed this plan with reps, there have been deliberate attempts to push me into plans with higher fees which is exactly what happened to me though I was told I would be able to recover $25/mo. from each phone as they were out of contract. The net was the 10GB plan for $180/mo was going to be more like $130 for me. Alas, that was incorrect information and I've since cancelled the new contract and went back to an older plan. So, what's a consumer to do. Wait. Complain - complain loudly in fact. This is unacceptable and loyalty and value should mean something.
I will update this thread as events unfold. If you've experienced this same or similar issues with Verizon, please speak out. A collective voice is much stronger than individuals.

AkumalLarry wrote:
A collective voice is much stronger than individuals.
This is certainly true, however a collective INFORMED voice is much stronger. People who fail to confirm/understand details of agreements which the sign and THEN complain about them is not all that strong.
The single line plan is just that, a single line plan. It is not a "loyalty" plan nor is it advertised as such. I believe there is still a "loyalty" plan which is not normally advertised which is unlimited talk/text and 1 GB of data for $50/month.

Why did you get rid of your loyalty program? Where is my incentive to stay?

I've been with the Verizon I believe since 2004. I've always taken advantage of the "new every 2" program that was terminated last year. Now that my phone is starting to fail when I looked into an upgrade I was reminded that my eligibility was pushed back from 20 months to 24. I don't get why in a competitive market you would eliminate a loyalty program and not introduce anything new to encourage loyalty. I'm not sure when my contract is up and I then become eligible for an upgrade if I really want to stay with a company that doesn't seem to value me.

What I am actually refering to is the "track" view inside of the albums. Track view exists in the "collection" option or the file drawer option on all Apple apps, iPad, iPhone, and the Mac, but the track option that once existed when looking at individual albums is no longer there on ANY device.

Customer loyalty program?

I have been challenging Verizon WIreless lately for (in my view) their lack of a decent customer loyalty program. I have been with Verizon since 1999, and my bill/equipment has went from 2 voice-only phones for about $50 a month to my current 5 smartphones (two 4G/LTE, three 3G) for about $332/month. Every time I see a promotion, and I look into it, it is always for new customers only, or it is something I cannot use (like buy one get one free).
I feel taken for granted, and I would like Verizon to "show some love" for long term loyal customers, and offer loyalty program awards that are not available to brand new customers. Potential examples include service discounts based on years of service, reduced fees for minutes/data overages, periodic bill credits for longevity on your contract, and reduced price upgrades after one year. (It is my experience, with three teenagers, that smartphones only last about 10-14 months, and the Assurion insurance plans add up when you have them on 5 lines...). I would also REALLY like my employee discount applied to my ENTIRE bill, not just the primary line:-)
(I had a similar complaint with DirecTV, and they gave me a credit for 3 free PPV movies for sharing my thoughts with them.)

Bill_Sugas wrote:
I have been challenging Verizon WIreless lately for (in my view) their lack of a decent customer loyalty program. I have been with Verizon since 1999, and my bill/equipment has went from 2 voice-only phones for about $50 a month to my current 5 smartphones (two 4G/LTE, three 3G) for about $332/month. Every time I see a promotion, and I look into it, it is always for new customers only, or it is something I cannot use (like buy one get one free).
you can use bogo IF you have 2 lines that are eligable
I feel taken for granted, and I would like Verizon to "show some love" for long term loyal customers, and offer loyalty program awards that are not available to brand new customers. Potential examples include service discounts based on years of service, reduced fees for minutes/data overages, periodic bill credits for longevity on your contract, and reduced price upgrades after one year. they used to do this. you can still do this after 2 years
(It is my experience, with three teenagers, that smartphones only last about 10-14 months, and the Assurion insurance plans add up when you have them on 5 lines...). its thier responsibility to take care of the phone, not verizon to supply them with a new one all the time. if they cant take care of it they dont need it. get them a $20 pre paid until they learn to be responsible
I would also REALLY like my employee discount applied to my ENTIRE bill, not just the primary line:-)
this is often negotiated between verizon and your employer. please contact them and ask them to trya nd get this for you
(I had a similar complaint with DirecTV, and they gave me a credit for 3 free PPV movies for sharing my thoughts with them.)

Loyalty Program in Web Channel

Dear Experts,
Currently as what i'm aware of, we basically need to add the Loyalty Program in the Web Channel B2C shop as the administrator to allow this particular Loyalty Program to be available for enrollment by the customer in the webshop. With this, the customer is also able to go to the the link "My Campaigns" to view the list of Loyalty Campaign that she/he has enrolled in. In "My Trasanctions", the customer can view the points that have been acrrued/redeem and points balance.
However, we now have a requirement where we have MORE than one Loyalty Program eg: "Loyalty Program for Retail" and "Loyalty Program for Govement Rebate". Both of these Loyalty Program are different and have different point type and requires different membership enrollment.
Is it possible to include MORE than one Loyalty Program in the Web Channel so that when the customer logins to the Webshop, the customer is able to see both the Loyalty Program eg: "Loyalty Program for Retail" and "Loyalty Program for Govement Rebate" with different points account seperately???
Appreciate your prompt reply.

CRM Loyalty requires software component CRMLOY in the CRM server (ABAP stack)
B2C application has to be deployed with rest of the CRM Java applications in NW J2EE server (Java stack)
Ask your Basis team, for all of the above.
You have to turn the feature on in B2C web application, XCM administration.
In the Web shop, (B2C)
1. Consumers can opt to sign-up in the Loyalty program during consumer registration
2. With in the web shop, the registered consumers can see the available campaigns and also transactions (orders0 they have made with those campaign ids. Loyalty program --> My Transactions and * Loyalty Program --> My campaigns*
3. The consumers can Redeem Points
4. They can also Buy points
Easwar Ram
http://www.parxlns.com

Loyalty Program - Redemption - points to credit note for billing

Hello everybody,
when using loyalty program the customer can collect loyalty points.
When it comes to redemption these points can be used to "buy" certain products.
Now I need to know, if these points can also be transformed to a credit note which is included in the next bill (and where to find further information).
Kind regards
Manuel

Hello Manuel,
There is a report RLOY_MKTPL_RRL_SCHEDULING which can be automatically scheduled in back-ground when you create a scheduled rew ard rule(RR-S). During creation of a RR-S [ex: Type: Standard (Timed) (Expert Mode)]; you could specify the
frequency as monthly to ensure points are credited once in a month.
The report automatically creates mem ber activities and processes them. If the activities have to be processed in batch mode(when the batch report runs as scheduled); set the processing engine parameter OPTION_SCHED_ACT_EXECUTE = X. If activities have to be processed as soon as they are created OPTION_SCHED_ACT_EXECUTE = (blank).
Hope this helps.
Best Regards
Raja Pamireddy
CRM marketing Moderator.

STEPS TO CREATE A MEMBER FOR LOYALTY PROGRAM

Hi ,
I am currently trying to set all the necessary steps to create a simple scenario in order to understand the functionality of loyalty. Until now, I have created a loyalty program, a RewardRule Group and a RewardRule, However, i don´t know which steps should i follow to create and assign a member into a loyalty program.
1. Obviously, I have to create the member first, but, if I need to use a private account that already exist, to be assigned as a member, should I enter a specific role in the assigment role block inside the private account ?.A consultant told me that we have to use the role u201CMemberu201D, but this role doesn´t exist in our sytem
2. Once the member has been created, should i assign it into a membership , using the member ID created in the previous step?.
3.Other steps?
Thanks, and waiting for any help
DPL

Hello,
As far as I am aware, a member is just a standard individual/corporate account and Membership represents the participation of an individual account (natural person) in a loyalty program. I don't think any additional role needs to be maintained for a member to be added to a membership. If you want to create a new member, it would be equivalent to creating a new account.
So the step should be to just create a membership and during creation, from the F4 help, you can choose the account you want to assign to this membership and also the Loyalty Program can be chosen from the DDLB.
There are different types of membership available such as Standard Membership , Shared Account Membership
Group Membership for which you can go through the documentation in SMP or help.sap.com.
Hope this helps.
Regards,
Nisha

Loyalty program in SAP CRM 2007

Hi Friends,
Does SAP CRM 2007 support loyalty program?
Please help.
Thanks & Regards
Suvitha

Hi Rohit,
By any means, can we implement Loyalty Management in CRM 2007. Do we have any component available in market for implementing this?
Also while going through the CRM 7.0 documentation, I see that for implementing Loyalty Management we need 2 components: CRMLOY and BBPCRM to implement. Do we have freeware of these in market??
Please help me know.
Thanks In Advance
Regards
Hemendra Sharma

Canon 5D Mark III Loyalty Program

Hi,
I had a couple questions regarding the canon loyalty program. Hopefully I'm in the right place on the forums.
1. When cameras go "Out Of Stock", how long do they take generally to come back into stock? Weeks, Months or completely random?
2. Can you still use the Canon Loyalty Progam on Refurbished DSLR's like the Mark III (that already has a discount). For example, right now it says the Mark III is "Out of Stock" for $2,447.00. Would I be able to use the Loyalty Program to get an additional 20% off? making the sale price roughly $2000 + Tax?
I've never used the Loyalty Program before, so was just hoping someone could give me some feedback on that.
Any Help would be greatly appreciated! Thanks Guys!

Completely random! There has to be a defect of some kind and sent back and it fixed by Canon.
CPS offered me a refurb some time ago on a 5D Mk III and Canon Loyality but it was a little more than $2447 at the time.
I have bought four, 1 series cameras, from them and I don't know if that makes a difference.
The best answer is to call them.
EOS 1Ds Mk III, EOS 1D Mk IV EF 50mm f1.2 L, EF 24-70mm f2.8 L,
EF 70-200mm f2.8 L IS II, Sigma 120-300mm f2.8 EX APO
Photoshop CS6, ACR 8.7, Lightroom 5.7

Loyalty Program

I just got put on Verizon's loyalty program because I dropped a line and wanted to switch to an individual plan, is this prepaid or not. I'm hoping NOT...I'd rather not have a prepaid honestly. Another year was also attached to my contract. Also, is 4G included in this?

Hello raynesmith1! Thanks for staying with us, and for asking about your plan options. You mention in your post that you still had a period of one year remaining on your current contract with Verizon. Therefore, it is highly unlikely that your number would have been transfered to a prepaid calling plan because that would incur an Early Termination Fee. Also, what determines your access to 4G LTE has less to do with your plan than it does the model device you have, and whether or not you're in the 4G LTE service area.
I'm sorry for being vague, but I don't know for sure which plan you have. I can answer all of your questions with certainty if I can review your plan. Please use this link
https://community.verizonwireless.com/docs/DOC-1613 to get instructions on following so that you can private message your account information to me. Thanks!
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Transport of Loyalty Programs

Hi ,
Can we transport Loyalty programs created with the Reward Rule Groups and Ruleset. I know how to transport rules. Is there anyway to transport rule groups and rulesets and loaylty programs, instead of creating the program in each system.

Hi ,
Yes, you can do that.
System admin has to execute a transaction - CRM_FDT_TRANS.
please follow below links.
Rule Builder - Basic Functions - SAP Library
Reward Rules - Loyalty Management - SAP Library
Rgds
Hari

Loyalty Program / VIP Program

Would anyone have experience in using CRM on Demand to manage a loyalty program? We are planning on creating such program in the near future (we call it VIP because people will not be gathering points but rather get discounts).
I'm starting to think about where all this information could be stored in CRM. My preliminary thoughts on which fields would be needed at a minimum are:
- program ID (could CRM generate such an ID?)
- effective date
- end date
We would like to flag opportunities that are created as a result of a customer using a program card.
Metrics I could foresee would be needed are:
- Number of contacts on the program
- Number of opportunities created for customers on the program
- Revenue generated from customers on the program
Would anyone have suggestions on where such data should be stored?
Should I consider other fields/metrics?
Any other insights/things to take into consideration/pitfalls?
Thanks.

Hi,
Sounds like campaigns. Can be linked to contacts, leads and optys. Most of the fields you describe already exist.
Best of luck

Discount with Loyalty Program

I was going to leave Verizon after they did not stand by a HTC phone I purchased from them. I kept telling them it did not work. Repeated trips to the local store and tech support calls, even purchasing an new battery. Still did not work. At the end of the contract, I contacted them to ask how to transfer my number to another carrier. I was told, and then told about a "Loyalty" program they had. Unlimited talk and text, 2 gig data. I asked three different Verizon employees if my employment discount still remained and was told it would. So the $60 dollar fee was reduced by 20 per cent. Good deal I thought. Now three months later, no discount is allowed, if I quit the contact there is a $330 termination fee and I absorb the $200 I paid for the phone. This all started in early July. Feeling very abused as a "Loyalty" customer. Have called customer service and basically been told that I have lied about the employees spiel. I even have their names and times that we spoke. Any ideas?

We want you to have the best plans to meet your needs Bitter19551! Corporate discounts are a great way to save on your monthly costs! You should still be able to qualify if you are still with the same employer. If you had a promotional rate plan discount, it likely ended when the agreement expired.
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

HT4623 Sprint network data issues!!!

Is it me, or does the sprint coverage outside of wifi suck!?! I recently upgraded to the iphone 5 from a htc evo 4g. The evo got fine 3g coverage almost anywhere, but the ihpone 5 just seems to struggle everywhere. Ive read alot about this on other sites, but havent really gotten a straight answer. Everytime I leave my house, I get the "o" most of the time for coverage. Is there anything I can do to solve this issue? Or do I just have to wait until Sprint fixes this issue? Thanks!

So, I just got back from the sprint store ( I had an appt). I walked in and they looked at me like oh boy another one with the same issue. I basically got no help at all, I was told to try the hard reset because they said it helped for some people. They blamed it on apple and said sprint was waiting for an os update to resolve the data problem issue. I was in there for like 2 minutes. ***

Blackberry loyalty program

Hello I wanted to send this in to BB for a idea to keep them on top rather than slowly turning to the stoneage! but however they do not have a idea to make product or service better.
here is my idea to help bb to help separate them from htc apple and rest of them.
The need 1.) Start a BB customer loyalty program. It is where you can turn in your old blackberry for a credit toward the new version. bb can take the old phone recycle them and make newer ones.( the credit will not be full price for the phone but be close to a new customer with contract cost so bb says Hey we value you for picking BB as the choice of your phone! and we love you being a customer )
2.) Have a network release chart before actual release their should be announcement that A new phone not the model or anything but a phone will be released this date so people who are coming up on renewing their contract don't get stuck with a outdated phone. ( alot of people fall into this catagory)
3.) add a Idea tab to fourm to help products so customers can help you brainstorm for free! tap into people and what people want get it together and take the top picks so you next phone can be awesome!
Thanks for reading this please leave feedback if you like the concept or if you do not.
Vadi

Hi Vadi,
1.) Start a BB customer loyalty program. It is where you can turn in your old blackberry for a credit toward the new version. bb can take the old phone recycle them and make newer ones.( the credit will not be full price for the phone but be close to a new customer with contract cost so bb says Hey we value you for picking BB as the choice of your phone! and we love you being a customer )
this is indeed a good idea. But it depends on the company policy. I hope RIM listens to you!
2.) Have a network release chart before actual release their should be announcement that A new phone not the model or anything but a phone will be released this date so people who are coming up on renewing their contract don't get stuck with a outdated phone. ( alot of people fall into this category)
It would have been wonderful if we (customers) could know about the new device releases. Just think what would happen to a company that is in business! No business organization usually does such thing.
3.) add a Idea tab to fourm to help products so customers can help you brainstorm for free! tap into people and what people want get it together and take the top picks so you next phone can be awesome!
I'm not sure that type of idea lab RIM has or not. But I do know RIM listens to its customers this Support Community Forums and other sources. In today's world all the technology companies invest heavily on R&D for getting quality product and service offerings. Incorporating customer feedback in a vital ingredients to that R&D.
tanzim
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Bestbuy/Sprint Loyalty Program Issues

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