Bex query crash for a user on sap portal

hi gurus ,hope this thread match here...
i have a bex query which users see it through sap portal, i have the case where a user X has made some drill down between rows and columns of the query (over portal), and since then every time this user X open the query, portal shows the query on the rows-columns format that the user X used once.
What can i do in order user X see que query (on portal) in the default rows-columns??
This problem just happen with user X, others users see the query in the default format with no problems.
I ve tried deleting the portal personalization for user X on sap portal, but the problem persists...
suggets?
regards..
joker

Hi Arjun
Please check the SAP portal and BI system version and then check the compatibility for BEx Query in IE9.
Refer to http://service.sap.com/pam >> Click on SAP Netweaver version, here you can find the PDF files.
BI (BEX Web) is supported on IE9 with SAP porta version 7.0 SPS24 in vista or windows 7 if you SAP portal version is 7.0
Best Regards
Arun Jaiswal

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    hi gurus
    i have a bex query which users see it through sap portal, i have the case where a user X has made some drill down between rows and columns of the query (over portal), and since then every time this user X open the query, portal shows the query on the rows-columns format that the user X used once.
    What can i do in order user X see que query (on portal) in the default rows-columns??
    This problem just happen with user X, others users see the query in the default format with no problems.
    I ve tried deleting the portal personalization for user X on sap portal, but the problem persists...
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    regards..
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    Please check the SAP portal and BI system version and then check the compatibility for BEx Query in IE9.
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