BI-spreadsheet addin errors

Oracle EE 9.2.0.6.0
OLAP patch-set #3948480 (9.2.0.6.0 olap) applied
BI Spreadsheet Add-in:
I get 3 errors when I try to connect to the database using the spreadsheet addin. Here are the first lines of the error msgs:
1) oracle.dss.metadataManager.common.MetadataManagerException: BIB-10701 Error occurred in connection to metadata.
2)
oracle.dss.connection.common.ConnectionException: BIB-16627 Cannot connect to the database.
3)
java.sql.SQLException: ORA-37111: Message 37111 not found; product=RDBMS; facility=ORA
; arguments: [unknown]
ORA-06512: at "SYS.OLAPIBOOTSTRAP", line 0
ORA-06512: at line 1
Any ideas on getting around these please. Thanks.

Error 37111 indicates that the instance is in shared-server mode, but the OLAPI sharable library was not preloaded (which is required in shared-server mode). Try setting parameter xsolapiload_at_process_start to "shared_server".
This message does not indicate an operating system. If you are on Red Hat 3.3 or higher, you must also either switch from shared-server mode to dedicated-server mode or disable the Linux 'exec-shield' feature that randomizes sharable library load addresses.

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