Big props to AMANDA from Customer Relations + Ipad 2 fiasco

I, like many others here, are quite unhappy with Verizon and how we have been treated since our "purchased, non-purchased, not received" Ipad 2. I think it sucks that Verizon has an $800 interest free loan from me for the last 3 weeks and can't tell me where/when my Ipad 2 will ship.
Not to mention the way I have been treated by my local Verizon Wireless store in PA, both on the phone and in person. I have been given the run-around at the store and all they can say is "I"m sorry, you were told the wrong thing, I can't help you". Promises of ship dates, tracking numbers, etc. Not good at all.
A BRIGHT SPOT IN MY VERIZON HELL!!!! I had the good fortune to get in touch with Amanda from Customer Relations yesterday. She was patient, listened to me vent, did some checking on her own and provided some feedback. She even says she will follow up with me on Monday to see if there is any new news on my order.
I know what you're thinking...."yea, sure she's going to follow up. Sure she is checking on things". You know what? I'm giving her the benefit of the doubt and look forward to speaking with her. Verizon should be proud to have her in the Customer Relations position and do hope they realize that. So Verizon management types who have screwed up this Ipad 2 thing royally, know that AMANDA in customer relations is doing an awesome job!

We appreciate the valuable time you have taken to write about your experience. I understand how frustrating this has been. In the future if you would like to give positive/negative praise to an employee, use the Contact Us link at the top of vzw.com to send us an email. This way we can pull up your account and get the rep's info to forward to leadership. For your convenience, we will be sending you a message to gather the details needed to forward your kudos to Amanda.
Thank you

Similar Messages

Need help from customer relations E60978963

This started in Feb 2015 with the VAIO I purchased in 2013. The battery drained so fast and the power port appeared to wiggle. I had to travel out of country in April 2015, and I needed to have a laptop with me, so I thought 2 months would have been sufficient. Until March 20, 2015, I received the voice mail regarding buy-back offer, so I promptly agreed and replied with my address. According to the email, the check was approved on March 26 and should be delivered with 4-6 weeks. I bought another laptop and bring the new one with me on that trip. This has been more than 7 weeks, so I kept calling to Sony to follow up. Everytime Sony Support, aka the gatekeeper, told me to 'wait' until the Customer Relation will get back to me (within a day or two) and they said they did not have a direct contact number to Customer Relation. I called again after two days as nothing happened yet. This time, now Sony support told me I need to fill out a form or an article, which he would send to me to my email. I did not receive any email from Sony, AGAIN. Why does the story keep changing? Please advise and let me know whom I can talk to resolve this problem. Again, the Event ID is E60978963.

Hi Chanl, sorry to hear about what happened. I sent you a private message regarding your concern. Thanks. - Charlie

No Response From Customer Relations

So I sent an email to [email protected], and I have yet to receive a response (it has been about 2 days, which from what I have read, is longer than usual). Does this mean they are not going to respond, or should I give it more time?

atomic16 wrote:
I tried that and got nowhere, I am also reporting on a bad experiance in an apple store, it is really more of a customer relations problem than a tech support problem.
You should call Apple Customer Relations (800) 767-2775
They should be able to help you.

Distinguishing PIR related planned orders from Customer related.

Dear all, what could be the best way how to distinguish planned orders generated basing on PIR from ones generated from real Customer Orders. The main idea behind is to make sure that orders generated for real customer orders are processed with first priority and orders from PIR with second. Thank you. Regards,Andrey.

Hi ,
System will not always create one plan order for one demand. If lot sizing procedure is WB-Weekly lot size , it wll generate one plan order for customer orde r& PIR falling in same week. Hence , there is no flag or field which will help identify which Plan order is feeding what demand /how much qty of demand.
You should look at altering Planning strategy. If you implement Make-To-order strategy(20, 50, 59 ) , system will create Planning segment(Blue color seperator in MD04 screen)
System will ignore lot sizing procedure & always create one plan order for one demand.
Alternatively , you can implement SAP-SCM which has pegging reports & priority based processing.
Hope it helps,
Jatin

Photoshop CS2 issues & Customer Relation's solution

i bought a g5 quad in June 06 that failed in july 06. they were unable to resolve the issue and gave me a replacement machine.
i was given a mac pro with 4GB of RAM and a terabyte of internal storage. the 2 oem 500GB Seagate 7200.10 hard drives took over 9+ hours to zero out: the apple store genius told me this was normal. i have since purchased 2 different hard drives. one of the same capacity which zero's out in under 2 hours. that number IS normal.
Adobe Photoshop CS2 Bridge and Camera RAW have never worked properly on this machine since i got it, quitting all the time when renaming files or browsing my hard drive folders in Bridge. i was told that this is normal and that CS3 and Leopard will fix all this. then the CS3 Beta came out and the machine quits even with the new version.
i contacted Adobe, they say it is my hardware. i went to the apple store and showed them the problem and was able to duplicate it on every mac pro in their store and they said it must be a software issue.
i bought more RAM from apple. the machine works somewhat better now, but it still crashes in photoshop and adobe camera raw and bridge. i purchased lightroom and have looked at changing my workflow, and this program too quits intermittently.
i called apple customer support again. they walked me through using a different user account. same issues. i asked to speak to customer relations. i got on the phone with the lady, and i asked if it was possible to send someone out to look at the machine since it is not working properly, and she said that it is not something they would do since it is not their problem. i asked if they would be able to help me decipher the crash logs so i can find out WHY the machine is crashing.
her exact words were, "well, maybe you can sell it? if it is giving you all these problems and since it is not our hardware, it might be best for you to sell it and buy something that works."
"sell it." i would like to say that "sell it" was not the answer i was looking for. i wasn't even mean to her. i was extremely polite and i got, "sell it" from customer relations. i hope none of you get "sell it"
good luck to all of you.

You use to use Windows but decided to move to Macs at some point, and not look or go back. And that the Quad G5 worked up until some point.
When I got my Mac Pro back in late August/early Sept, I ran into some oddities that no one could help me with. Drivers from Lexmark for their laser printers. Suffice to say that I spent weeks if not month trying to track down why etc. and doing the "clean install" but ended up with the original install disk image.
I'm always afraid if I am forced to install any drivers for now as a result.
I updated SoftRAID (I thought) and ran into every driver and extension conflict possible, known and unknown.
Clean install and avoided anything I could "live without" this time around, and it was stable. For a few days, any and every - and I mean absolutely anything I tried to launch, run or whatnot would CRASH.
I was ready to point fingers. But at whom? ah! must be the Ramjet. Passes all tests, but there must be a gremlin and nothing is good enough to find the cause.
System is now rock solid and stable.
I don't know really what or why. And whether it was SMC reset (I wish they would paint the button in RED!) or zapping PRAM/NVRAM.
I also installed Vista to see if it was OS X or hardware or not. But I never learned what is needed to really use and secure a Windows system - or troubleshoot it if it goes haywire. But you would.
I have spent 40+ yrs tinkering with computers, and 20 with Macs. I think I still remember some of the troubleshooting days from 1990 hunting down shareware bugs.
If it is hardware, it would fail running XP too, maybe? did you retain your license for and copies of Windows and CS2 or whatever you would use? (The Mac Pro really shines running Windows Vista from what I've seen).
It doesn't take a lot to turn a Mac into a crash-prone system. There are some bugs even with the OS update installer itself it seems.
Troubleshooting is as much art as science. Hunches based on what feels wrong with some sweat and guesses backed by some "CSI" sleuthing and detective work.
Only Apple or Intel would know if they have had to come out with re-designed chips, a newer motherboard, or cpus. Or the AMB used on the Risers.
As I said (5 pages ago?) a friend had a G5 Quad that would not run CS2 properly, was crashing etc. (and had on-site Care etc) and the latest logicboard (3rd) stopped the problems, CS2 runs faster and better, it doesn't crash, and the benchmarks show it.
There are revisions to logic-boards. I read it takes 3-6 months to get a pattern of a problem, and another 3-6 months to redesign parts, manufacturing, testing, between engineering prototypes and manufacturing.
I thought the whole idea of AppleCare was sort of the "care" in AppleCare. And to solve a problem.
It would take someone with access to what engineering errata is going on. What changes were made to G5s. There were other problems with Quad it seems as well, heat, the liquid cooling components (there are two varieties).
I don't have the stomach or temper to deal with customer service, phones, etc. But I would make an appointment (yes, again!). I don't know what terms there are for small business or customers to get premium care, probably not good.
We had a mainframe with a bad memory card or bank. We thought. We also swapped out every part trying to get it fixed. We even had to keep the room temp colder and controlled humidity. A new system for us would have been lower maintenance, lower energy bill, less strain on a/c even. And smaller (so we didn't need to use as much floor space). But government can be "penny wise and pound foolish" in such matters.
I know you are just getting familiar with things like "Onyx" and "Disk Warrior" and such. Those can be helpful.
Crashing does tend to lead to more crashes. Mac OS X is not immune to side effects of what they can do. And usually you want to finish a project, not get sidelined.
I wish you had a G5 Quad in there. Two systems. Maybe two G5s even if you have the work or so you can be running CS2 on one and CS3 on another. Or have a techie "gearhead" come in and test and insure that your systems are in working order. Something.
It ain't normal. And it should get more than a "brush off."

Great customer relations representative

Hi i am new to the forum and i would like to share my experience with everyone. I got att uverse about 2 weeks ago. The sales rep that got me to switch had told me a totally monthly price out the door of around 100 a month. About a week later when i recieved the bill it was higher than what i had agreed upon so i called three days ago and got the run around from different departments saying it was due to taxes that it was higher than the original agreed amount. Eventually they transferred me to someone at rententions and pretty much i got nowhere with him. After about 10 minutes of me stating facts of what was agreed upon he started to get hostile with me and we ended the conversation with him saying he will relay the message to the sales rep that i signed up with and she will call me back sometime that day to discuss the issues. So i waited 3 days until today with no call back whatsoever so i decided to call at&t again. When i got thru i asked to be transferred to the rententions department. This time i got a representative from customer relations name Jackie from San Antonio division. She was very sincere and caring and actually wanted to hear what i had to say and wanted to resolve the issue unilike the other reps i had spoken with. At the end of our conversation i decided to stay with At&t uverse not just because we came to a resolution to my issue but to me she really wanted to help the customer as in me. So thankyou very much Jackie from San Antonio customer relations at At&t. If every rep from At&t was like you, you guys would never get a negative feedback.

So glad to hear you had a positive experience with Jackie. We don't hear about those very often!
As far as your bill being higher than anticipated, that is, unfortunately, the norm. While the CSR cannot tell you the exact amounts of state/local/government fees since they vary by location, they should inform you of this in advance.
For me personally, living in Texas, my added fees are around $18 a month for TV/Internet/Phone and there's not a darn thing anyone can do about it!

PLEASE HELP - Component Failure - Customer Relations e-mail

To whom it may concern:
I've been trying to reach someone from customer relations, but there is not an email in the web site and the call center is not very efficient. I'm in Caracas, Venezuela and I've been having problems with my 800 MHZ iBook. The computer experienced the following symptoms:
- Scrambled and distorted video
- Appearance of unexpected lines on the screen
- Intermittent video image
- Video freeze
- Computer starts up to blank screen
An authorized Service Provider determined that the component failure identified for the Expanded iBook Logic Board Repair Extension Program affected my computer.
In order to make the arrangements for the repair, the AASP needs the invoice of the purchase, which I don't have because I did it over the Internet and my father in law brought it to me from the US.
I have the web order number, the billing and shipping info, and the computers serial number. I'm hopping that Apple can send me a copy of the invoice so I can proceed with the Repair Extension Program, but it has been impossible to speak to any customer relations representative, or find an email address in the web site.
Please, please ,please, I need an email address of customer relations.
I would really appreciate any information you can give me.
Thank you in advance.

Veronica
Call 1-800-MY-APPLE, select the appropriate option, give the customer service representative your web order number, phone number or e-mail address, and they can pull the invoice up and e-mail you a copy. I'm a newbie too, so go easy on me.
Bert

Apple Customer Relations number - Removed from Web Site

Today while attempting to reach Customer Relations, I realized that the number is no longer offered on the web site. It must have been removed over the course of the last week or so because I did see it there last week.
Check it out for yourself.
http://www.apple.com/contact/phone_contacts.html
vs
http://web.archive.org/web/20050401025644/http://www.apple.com/contact/phone_con tacts.html
Incidentally, they have archives of Apple's web site dating back all the way to 1996. (gotta love archive.org!)
Golan.

WOW...that is interesting Golan. You might think that they do read these forums and are anticipating 5/20!! LOL! I'm not impressed with Apple thus far. Why would they revert to "Dell like" tactics to try and silence their livelihood...the customer?? I am a new mac user and have built 7 or 8 windoze PC's over the last few years. One of the reasons I "switched" was b/c of their great "customer service" and support...of course for a price, but I don't know if I'll purchase that "apple care" if they are going to start deleting phone numbers to contact them. Besides, these issues have been around for many months now and Apple has still not addressed them. Apple..."go out and do the right thing" (Dr. Laura Schlesinger...LOL). Good stuff.
Matthew

Publication of the big-sized Enterprise projects from Project Professional 2013 to Project Server 2013 takes about 60+ minutes.

Dear Sirs,
I need your support over the following MS EPM 2013 issue:
Publication of the big-sized Enterprise projects from Project Professional 2013 to Project Server 2013 takes about 30+ minutes. We
need to reduce this total publication time down to acceptable working values 10+- minutes.
Environment information:
Single App Server (Virtual): 16 Gb RAM, x64 4xCPU, HDD > 50 GB free disk space, OS Windows Server 2012 Standard Edition x64 Service
Pack 1, MS SharePoint Server 2013 and MS Project Server 2013 with CU December 2013 (KB 2850024) applied.
Single RDBMS MS SQL Server (Virtual): 8 Gb RAM, x64 4xCPU, HDD > 200 GB free space, OS Windows Server 2012 Standard Edition x64 Service
Pack 1, MS SQL Server 2012 x64 SP 1 Enterprise Edition.
We have 1Gbit LAN between APP, DB server and 1Gbit LAN between APP and Proj Prof Client.
Yes, we are on the way of migrating to the Prod environment
with 3-tiered architecture (with SP1 slipstream and CU December 2014 applied), but this issue also
presents there.
Project’s file information:
Tasks in the file: [~4900], resources in the file [~396] enterprise task’s custom fields used in the file [~23].
Project save procedure for this new project would last about 7 minutes. Project publication would last about 47 minutes. We noticed that
tasks synchronization process took about 1 second for each ~2,5 tasks, to add them to the sharepoint tasks list. So for all 5148 tasks it took about 5148/3/60 = 34 minutes. Other 13 min was used for reporting database publication and other tasks relevant
for new sharepoint site creation.
Case 1: Issue description:
During the Enterprise project’s file save and publication we have the following sharepoint 2013 log messages:
07.31.2014 12:43:17.22 Microsoft.Office.Project.Server (0x0358) 0x3D5C SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope
(Persisting list changes). performing time =376.068676326181 22dca99c-4696-70f1-e9e2-06851d0bcffd
07.31.2014 12:43:17.69 Microsoft.Office.Project.Server (0x0358) 0x3D5C SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope
(Persisting list changes). performing time =361.652807828928 22dca99c-4696-70f1-e9e2-06851d0bcffd
It shows that sharepoint spend at least ~350 milliseconds (or 0,35 sec*4900 tasks = 1715 sec, or 28,5 min) for each task update during
project publication. And we also have another log file that shows that about 0,7 sec (or 0,7 sec*4900 tasks = 3430 sec, or 57 min) sharepoint spend for save each task in project file to project server. So total save and publication time more then 60+ minutes
for that project file. The same result we have even if user didn’t do any changes at the project file.
We use only enterprise projects (dbo.MSP_EpmProject_UserView.projectvisibilitymode = «False»), and do not use sharepoint tasks lists,
but the synchronization between MSP Plan and SharePoint tasks list works at any case.
Case 2: Issue description:
- For the second test we created a new project with new sharepoint project’s site on basis of our «issue» project, with total amount
of tasks in it of 5148 (yes, we increased the tasks list default limit at the sharepoint site up to 6000 items in it – standard limits for sharepoint view list – 5000 items).
- Project save procedure for this new project would last about 7 minutes. Project publication would last about 47 minutes. We noticed
that tasks synchronization process took about 1 second for each ~2,5 tasks, to add them to the sharepoint tasks list. So for all 5148 tasks it took about 5148/3/60 = 34 minutes. Other 13 min was used for reporting database publication and other tasks
relevant for new sharepoint site creation.
-Then we deleted the
tasks list for that new test project from the sharepoint site and republish the project plan one more time. This time project save procedure took about 7 minutes, project publication about 2 minutes and 3 minutes for other relevant queue jobs. So total time
is 12 minutes.
As a conclusion: yes, we have determined
the exact problem - during synchronization process (from Project Server to SharePoint) it perform copying all tasks and related data from Project to SharePoint in spite of fact that you changed only ONE task or ALL of them. At any case, synchronization will
copy ALL of them from Project Server to SharePOint task’s list.
Our workaround is to disable the task’s synchronization for such big-sized project plans:
– to delete the SharePoint «tasks» list at the SharePoint site tied with project plan.
- or deattach the SharePoint site from the project plan.
Thank you for reading this topic, please if you also forced with such issue provide us any known workaround or maybe any official response
\ feedback from MS about it.
Thank you in advance,
Best Regards, Andrey

Regarding my topic, I also said that every time when sync works it updates All items from project’s plan at Project Server to corresponded task’s list at SharePOint server. Inspire of the fact that you changed only One task or group /
all of them at your project’s plan.
And it seems to me and my colleagues that it’s probably (maybe) a “bug” at the product. Here is what we have if looked a little bit closer to the code:
Share Point determines what task to sync from Project’s plan to sharepoint list. To do that sharepoint needs to know was that task changed or not, based on the following fileds (check SQL stored procedure “[MSP_READ_TASKS_FOR_SYNCRONIZATION]”):
TASK_UID    TASK_NAME    TASK_START_DATE    TASK_FINISH_DATE    TASK_PCT_COMP    TASK_PARENT_UID    TASK_OUTLINE_NUM
WSS_LISTITEM_UID   TASK_ID    TASK_IS_ACTIVE
We noticed that at any case synchronization performs for all tasks, EXCEPT the ROOT one. Then we looked at the comparison of TASK_PARENT_UID field. So sharepoint compares TASK_PARENT_UID with ParentID (this is internal name for lookup
field “Tasks” at the Sharepoint, and it stores their values at the format "ID;#Title").
And comparison performs like following:
SharePoint looks for Task at the Tasks’s list corresponded to Project’s plan with ID represented at the TASK_PARENT_UID field. Then it takes SharePoint ListItem ID (“int” type) and store it to the “num” parameter;
num = this.GetCachedListItemByUniqueId(listItem.ParentList, nullable.Value).ID;
2.Then it compares “num” with task’s “ParentID” at SharePOint as follow with operator “!=”:
((SPItem) listItem)["ParentID"] != (System.ValueType) num
3. If comparison was success (true) – then it tell us that values (at the Project’s plan for tasks) was changed, then it need to be synchronized. Corresponded Method setup “true” flag, and then returns it.
The “bug” is that this expression at the Step 2 will always return “true”, because in fact it compares “string” (see above – that this is lookup field at SharePoint side)
with “number”. For example if the parant task ID is “55”, then we get:
"55;#Task 1" != 55
And by the rules of .Net the “string” will never equal “number”
Furthermore this is approved by the SharePoint logs:
In that case we always get the note “Setting ParentID to” at the logs (we see it if turns on Verbose for “Project Server” -> “Sharepoint Integration” category).
So at any case of publishing project’s plan we always get that note at the logs for tasks that have Parent task, and we have Parent for all of them EXCEPT the ROOT one, exact logs represented further:
10/15/2014 02:37:32.26    Microsoft.Office.Project.Server (0x07D8)    0x06E8    Project Server    Sharepoint Integration    ado0d
Verbose    Setting ParentID to 1    bf2fc29c-7727-b00d-fa4a-34f22ea9ec1d 10/15/2014 02:37:32.62    Microsoft.Office.Project.Server (0x07D8)    0x06E8
Project Server    Sharepoint Integration    ado0d    Verbose
Setting ParentID to 1    bf2fc29c-7727-b00d-fa4a-34f22ea9ec1d 10/15/2014 02:37:32.63    Microsoft.Office.Project.Server (0x07D8)    0x06E8    Project Server
Sharepoint Integration    ado0d    Verbose
Setting ParentID to 1    bf2fc29c-7727-b00d-fa4a-34f22ea9ec1d 10/15/2014 02:37:32.67    Microsoft.Office.Project.Server (0x07D8)    0x06E8    Project Server
Sharepoint Integration    ado0d    Verbose
Setting ParentID to 1    bf2fc29c-7727-b00d-fa4a-34f22ea9ec1d 10/15/2014 02:37:32.69    Microsoft.Office.Project.Server (0x07D8)    0x06E8    Project Server
Sharepoint Integration    ado0d    Verbose
Setting ParentID to 5    bf2fc29c-7727-b00d-fa4a-34f22ea9ec1d
The following is the complete Method’s code from the corresponded reflector:
private bool UpdateParentID(DataSet taskDS, DataRow row, SPListItem listItem, Dictionary<Guid, SPListItem> redoEntries)
bool flag = false;
int index = taskDS.Tables[0].DefaultView.Find((object) DataRowExtensions.Field<Guid>(row, "TASK_PARENT_UID"));
if (index >= 0)
Guid? nullable = DataRowExtensions.Field<Guid?>(taskDS.Tables[0].DefaultView[index].Row, "WSS_LISTITEM_UID");
int num = -1;
if (listItem.Fields.ContainsField("ParentID"))
if (nullable.HasValue)
try
// STEP 1
num = this.GetCachedListItemByUniqueId(listItem.ParentList, nullable.Value).ID;
catch (ArgumentException ex)
if (redoEntries != null)
if (!redoEntries.ContainsKey(DataRowExtensions.Field<Guid>(row, "TASK_UID")))
redoEntries.Add(DataRowExtensions.Field<Guid>(row, "TASK_UID"), listItem);
//STEP 2
if (num != -1 && ((SPItem) listItem)["ParentID"] != (System.ValueType) num)
((SPItem) listItem)["ParentID"] = (object) num;
ULS.SendTraceTag(845443U, (ULSCatBase) ULSCat.msoulscat_PS_ProjectSharepointIntegration, ULSTraceLevel.Verbose, "Setting ParentID to {0}", new object[1]
((SPItem) listItem)["ParentID"]
//STEP 3
flag = true;
else if (((SPItem) listItem)["ParentID"] != null)
((SPItem) listItem)["ParentID"] = (object) null;
ULS.SendTraceTag(2495056U, (ULSCatBase) ULSCat.msoulscat_PS_ProjectSharepointIntegration, ULSTraceLevel.Verbose, "Resetting ParentID to null");
flag = true;
return flag;
Any thoughts about it would be much appreciated!

When I attempt to send a text from the new iPad, a dialog box appears with the option to either sign in with Apple ID Password or Create New Account. I try signing in using my Apple ID password but IMessage informs me that email address cannot be verified

When I attempt to send a text from the new iPad, a dialog box appears with the option to either sign in with Apple ID Password or Create New Account. I try signing in using my Apple ID password but IMessage informs me that email address cannot be verified because it is already in use ??? What am I doing wrong?

settings -> iTunes & App Store
click on apple ID listed there
select Sign Out
sign in with the proper account
from then on, when the store ask for your password it should be with the correct ID

How to contact Customer Relations

I hope someone can help me. I won't bore you with the long story (unless you ask ;-) but the headlines are that we have two S10 netbooks for my wife. The first one has yet to go a year without requiring warranty work, and the second one now is starting to have problems. Re: the first one's previous 2 warranty problems, Lenovo service was great. They fixed it and returned it in record time, which made me feel good about Lenovo desptie the problems. Both times, Lenovo service turned a problem into a positive experience.
Now, with both having problems, I have contacted warranty support 3 times in about 24 hours. All 3 times, the phone guys in the Phillipines were friendly, appropriate, and helpful. The problem is at the next level.
Call 1. The supervisor nixed repairs on both, including one that was deleivered from Lenovo on 6/15/09, because they were both out of warranty.
Call 2. The tech guy said he could take care of the newer one but not the older one (the one that has not gone 1 year without something breaking). He looked for a supervisor, could not find one, but a colleague who was "a senior guy" told him that the way it's supposed to work is that I get a supervisor who will then escalate the issue to Customer Relations, then Customer Relations will contact me. But, since no supervisor was on duty, I should call back during business hours with the case number, and get a supervisor.
Call 3: I did as directed. Supervisor said that Customer Relations would not accept issues for computers that are out of warranty. He said that while my "claim is valid", he cannot escalate it to Customer Relations. He also said there is no way for me to contact Customer Relations. When I asked if he thought it appropriate that a machine would not make it through a year without breaking, he said, "That's normal. That's why the warranty is only for a year." (I am not making this up.) Since I could not believe what I was hearing, I asked him if I understood him correctly, that he was saying my problem was just bad luck for getting a Lenovo computer that would not function for a year without requiring repair. He said, "It happens. The same thing will happen with another manufacturer." (I am not making this up either.)
I want to bring this to the attention of Customer Relations, but it appears I cannot do so. We are early adopters of Lenovo netbooks, and are repeat customers who have made positive recommendations to others about Lenovo. But this changes all of that. I want to get in contact with Customer Relations, as the response we received is not only unacceptable but also rather shocking. I hope you can help me get in contact with them. thanks....

rshackleford,
If you have not been able to get in touch with customer relations, please send me a private message with your name, address, phone, and the model and serial number of the system in question. If you have any reference service case numbers that will be helpful as well.
I think we should look into individual situations, review and provide an appropriate answer, however, I want to be careful that we don't mis-use customer relations as a way to simple escalate with an expectation of free service beyond the end of warranty as that defeats the point of the warranty. I don't believe that is your intent, and not the case here, but I think it is worth mentioning for the benefit of all.
I would recommend that extended warranties be considered - they are not that expensive, and enable Lenovo to continue to provide service beyond the standard 1 year warranty period.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

How should I best import HD Videos from the new iPad to my mac without loosing video quality?

The new HD video on the new iPad is awesome, but it can eat up a lot of memory in no time. I would like to know what is the most recommended way to export my ipad movies to iLife on my mac without loosing image quality, so i can free up space on my iPad.
If I use iPhoto I notice that the file size of the video from the new iPad is a lot smaller then if I use iMovie to import the same video.
Example: I import a 53 second video from the new iPad to iPhoto and the imported file has a file size of 143 MB in iPhoto. (iphoto save the video as IMG_0048.mov)
I import the same video to iMovie manually and the imported file size is 843 MB in iMovie. BIG DIFFERENCE. (iMovie saves that same video as clip-2012-03-20 16;13;08.mov)
Now to really be confusing: I go to Image Capture program and locate the file manually on my iPad and is has the same name and file size is what is in iPhoto.
So either iMovie is making the File a lot larger when it imports to an event, or the file I'm looking at is actually the iPhoto version that I get because I sync with iPhoto.
The second issue that I have is that now I have 2 videos on my hard drive: one in iPhoto, and one in iMovie for a combined data storage of close to 1 GB.
I would like to be able to import ALL my iPad recording into iPhoto and then delete the video from the device when done.
But if I loose video quality, I'm not happy about that. Secondly, by importing video from my iPad into multiple iLife programs, I'm creating duplicates with sometimes different quality. Any suggestions? is there a setting in iPhoto that can do all this for me?
Robert

Don't use iphoto to deal with movies. it's not really meant for that. use Quicktime or iMovie to work with your videos

Issue while taking goods back from customer ?

Dear All ,
Client had get back goods from customer due to poor quality , now use is in user is taking bak these goods via delv created , so as user clicks on POST GOODS RECIEPT he is having an error that " You are not auth for this transaxction with mvmt. type 653, so i had consult to BAIS guy , he had well checked all roles given to the use r& sais that there is no issue with roles authourisation., Kindly guide how to do this process.
thanx in advance
sap11

Processes are involved with Customer Returns:
PGI (Post Goods Issue) may be cancelled by Transaction code VL09. The accounting document is just the reverse of the original PGI document.
VL09 creates the movement type 602 Q. But rather than VL09, the generally accepted method for the reverse items is to use the movement type 653, "back to the to the storage location." The accounting document takes the cost "from" the project and moves it back "to" the storage location.
The movement types are entered in the schedule lines in customizing, which are then assigned to the item categories. However, in this process, "no invoice" takes place. If you have a delivery related invoice, it should be cancelled beforehand.
Check for the t-codes and this error comes even if u use a wrong mvt type in the right t-code.. like 311 in GR, jus as an exanple..
Reward if helpful..
Thanks,
Srib

B/T customer relations?

O/K where are all the moderators? try sorting this out; 3 weeks ago i tried to order Infinity 2 as is advertised on the TV and all over the internet-- so i check that my local exchange is capable , yes, "taking orders" so i phone up and wait the required 35minutes in a queue and place my order and am told "if any problems you will be notified" so i wait a couple of days with no contact so i phone up again to be told(after another 30 mins queue) that my order has been cancelled but no reason given, but "Sandra" will sort it all out and check that the order has gone through---yes all ok but i have to sign up for a new contract and accept online bills and i can save money by paying my line rental yearly with one payment--this i promtly do and wait to be contacted within 24 hrs .
Guess what --another few days go by with no contact so back on the phone , wait 38mins , get India , explain- which results in getting put on hold after 10mins of trying and getting read their list of "prompts" over and over, then back into another queue for the same thing again to happen, finally getting through to "Jordan" who explains my order has been cancelled yet again and so he checks the details to tell me "no i cannot have Infinity yet --i must be too far away from the local exchange--which is situated 3 doors away from my house! i can see it every day but cannot have it because it isn't ready yet, but until it is i can have another setup giving me a HOME HUB 4 which will cure my immediate problem and when Infinity comes "online" i can change onto that, righty ho , sign me up, so done i am told my modem will be delivered in 3 days with connection that day along with B/T Sport free, modem turns up--plug it in ---nothing---after chopping and changing bits around it turns out the modem is ok but the supplied POWER ADAPTER is faulty, so cobble the old one in place with sellotape (because the plug on the new one is different) and get it working--still with me folks? next day back to the phone---India 3tries--England 4tries queuing each time i got dumped until i get Mina , now Mina speaks english and understands the problem and will sort it out , what she will send me is a b/t welcome pack which has everthing i need in it and i just take out the bits i need and send the others plus said faulty p/supply back and all will be settled----wrong--i check on MYBT to see what is coming , no mention of p/supply so back on the phone,queue, get told everything i need is in the **bleep** pack which will be delivered in 3 days ---today yippee--what do i get in my welcome pack???? 2 cables, 2 filters , couple of small books, and a disc, where is the **bleep** power supply? best part of 40yrs a B/T customer and this is SERVICE? CUSTOMER RELATIONS? YEH RIGHT, where is the number for Virgin?

Hi Alzymer,
Welcome to the community!
I'm sorry for the problems you've had getting service set up. I can help get you up and running from here. To get in touch, click on the "about me" section of my profile where you'll see the link to "contact the mods".
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How to transfer music from laptop to ipad

I have music in my laptop in itune folder.How do I transfer music from itune in laptop to itune in ipad2.

If you have iTunes installed on the computer, you have to make sure it is the current version.
Just run iTunes and go to "File > Check for Update" to check whether your iTunes is the latest one. Then, use USB cable to connect iPad with computer as well.
After iTunes recognize your iTunes, just hit "iPad" tab under the "DEVICE" section of the iTunes sidebar. On the right screen, you can see a new window to list you all categories of iPad. Just hit "Music" tab. Check the box next to "Sync Music" and click the circle next to "Entire music library" or "Selected playlists, artists and genres." Click the boxes next to specific artists, playlists and genres if you want to sync specific music to your iPad.
Now, you may press the "Apply" button in the bottom-right corner of the main iTunes screen, followed by "Sync" in the same area to transfer the music to your iPad.
For more related articles you can see these: "How to transfer files from Computer to iPad 2" and "How to transfer music files from Mac to iPad"

Big props to AMANDA from Customer Relations + Ipad 2 fiasco

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