Paid for something I didn't order

I just bought an iBook and in my email receipt I also was charged for something I didn't purchase. I clicked on"report a problem" and got a non- working URL. So I called support, the only number I could find. 45 minutes later on the phone, my $1.99 was credited and I was told to just use gift cards so that no one could use my iTunes acct. Huh?

Immediately change your iTunes password.
I suggest removing your CC info and only add it when you want to purchase then remove immediately after purchase.

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Billed for something I didn't order

I was billed for something I didn't order. I tried the "report a problem" but nothing happened. Any suggestions as to who I call? I would like to talk to someone in person but can't figure out where to call from the website. Grrrrrrrrrrrrrrrr

I'm having the same problem. I've spent two hours
trying to find a way to talk with a customer service
rep., and have been unsuccessful. I'm really upset
that Apple is not "customer friendly" when it comes
to resolving a fraudulent billing issue.
iTunes doesn't have any phone support. It is by email only.

Billed for something we didn't order and lied to.

I've had my fair share of issues in the past with BT and so its no surprise I'm having problems yet again.
I'll split this into 2 issues relevant to billing etc.
#1
The first is the issue of BT Sport HD.
I never ordered this service. Why would I? - There is no television box in the house that is HD compatible.. so it would be illogical to order something that we can't possibly recieved. What I think may have happened is that when our contract was renewed someone from BT must have selected the HD option aswell, however as I can only access my bills to a certain point I cannot even look at this possibility.
And yet I'm being told by some unhelpful member of BT staff that it doesn't matter if I ordered it or not or whether I can actually use it - if its on the Bill and they are 'providing' it they can charge for it. They also argued that why didn't we cancel it when we saw it on our bill. The simple answer is that because it was only a £3 charge we didn't notice the abnormality to the bill and it was only in december when I was checking through the details of one bill that it was noticed. At that point I emailed BT to ask for it to be cancelled and I expected that to be the end of it.... however 6 months later this is clearly not the case.
#2 - lied to.
The second issue is that of a missed engineers appointment in December 2014. At the time I was annoyed about them missing the appointment and fairly asked for compensation; however I was told at the time that the only thing they could do was re-arrange the appointment and that compensation was not an option.
However I have subsequently found out that this was infact a lie and that the customer service guarentee explicitly states if an appointment is missed that we are able to claim... however I'm now being told there was a 120 day period by which I had to respond.... classic BT.
It is safe to say we are not happy bunnies, and that the treatment we have recieved is appalling. I have had past experience with the Mods on these forums, so I'm once again turning to them for help as they seem to be alot better than the people on the telephones.

Hi Alex2k13,
Thanks for your post and welcome back!
Sorry that the BT Sport HD pack has been added to your account without your consent and that you feel your were lied to when trying to seek compensation for the missed engineer's appointment in December.
Under the guidelines of the customer service guarantee scheme (CSGS), you're entitled to £10 per missed appointment. You can view more info about CSGS here - Customer service guarantee scheme
I can help sort everything out from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

TS1702 I tried to purchase cityville hometown cash and it did not download. it said error try again later. I did that again and again 5 times. Now i got charged 5 times for something i didn't get! How do i tell apple to refund my money?

How do i contact apple to refund my money? I tried to purchase cityville hometown cash and it did not download. It said error try again later, so i did that. I tried 5 times to buy cash for $13.99 and no download. My account was charged 5 times for something i didn't get. I contacted zynga and they said itunes at apple store can help. I tried apple support, nothing. Why is it so difficult to get a refund when you play these games? Makes me not want to play anymore! Please help!

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT1933 My computer no longer plays some purchases because it says my computer is not authorised but it is but now Itunes say the cd is no longer available at the store, so I have paid for something but can not no play it.

My computer no longer plays some purchases because it says my computer is not authorised but it is, but now Itunes say the cd is no longer available at the store, so I have paid for something but can not no play it.

Hi and welcome to the WD community.
Try to see if perhaps you are connecting the drive to a surge protector and it might not be getting enough power, try to connect the adapter directly to a power outlet on the wall to see if you get a different result.

HT4993 I was charged money to my iTunes account and I didn't purchase anything and now my account is frozen how do I in freeze my account without paying for something I didn't purchase

I was charged money to my iTunes account and I didn't purchase anything and now my account is frozen how do I in freeze my account without paying for something I didn't purchase

Check your purchase history to make sure nothing was purchased your account:
http://support.apple.com/kb/ht2727?locale=en_US&viewlocale=en_US
if your account was not used to make the purchase call AppleCare and ask for some assistance or you could email/chat a case to iTunes support.
To email/chat iTunes support follow the link below:
expresslane.apple.com
- select iTunes
- select iTunes Store
from here follow the options.
hope this helps

HT3702 I was charge lot of money for something I didn't purchase

Dear apple.
I was charge lots of money for something I didn't purchase, and I would like to claim my money back?

These are user-to-user forums, you are not talking to Apple here.
You've checked the purchase history on your account (Store > View My Account on your computer's iTunes) ? If you don't recognise the charge then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchasesm Billing & Redemption.

I paid for something on the appstore but i dont know what it was charging because i have not entered any payment options on my iphone

I paid for something on an app and i was able to purchase but i have no payment methods on my iphone. How?

So...
Read how to setup your system.
http://help.apple.com/logicpro/mac/9.1.6/en/logicpro/usermanual/#chapter=38%26se ction=0
Read, "configuring your audio hardware"

HT2052 After I purchased , downloaded it and installed it , my Ipod Touch 1st gen restarted and show connect to Itune but Itune does not recognize it, I restarted the PC, the Ipod, now I paid for something that I was thinking will be easy and make my life

After I purchased , downloaded it and installed it , my Ipod Touch 1st gen restarted and show connect to Itune but Itune does not recognize it, I restarted the PC, the Ipod, now I paid for something that I was thinking will be easy and make my life easy

See if placing the iPod in DFU mode will allow a restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

Paid for something, don't have any feature access, though.

I remember paying for something when I created my Adobe ID. Fast forward to now and I need to combine multiple files into a single PDF, but Adobe is prompting me to pay for a PDF pack that is about the same price as what I remember having already paid. What did I pay for and why do I not have these features already?

Hi Joseph,
Did you get the answer that you need from the chat agent? If not, let me know and I should be able to help you here.
Best,
Sara

Billed for something I didn't buy

I'm probably not in the right place for this, but my account was billed for something that I A) Did not buy, B) Did not want to buy and C) didn't even show up in my iTunes download page. What can I do about this?

I'm having the same problem. I've spent two hours
trying to find a way to talk with a customer service
rep., and have been unsuccessful. I'm really upset
that Apple is not "customer friendly" when it comes
to resolving a fraudulent billing issue.
iTunes doesn't have any phone support. It is by email only.

HT201272 how do i get my iphone app upgrade i paid for, when i didn't have the download setting on , on my iphone 4?

I paid for an upgrade to the ringtone maker and my download setting was off, how do i get my purchase downloaded to my phone without having to pay for it again?

If that doesn't work you can use Migration Assistant - of course that will move all the application to the new computer.

TS1424 got charged more for something I didn't receive

I got charged for something three times and I did not receive the product....how do I get my money back? I have tried reporting a problem but it takes me straight to the frequently asked questions page.....

You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1424 Got billed for something that didn't work!

I tried to buy something for a app and it didn't go through but I still got billed for it, how do I get my money back?

i had that happen to me you me you contact apple and they should be able to help you soon. you can try by changing your password (if you go to itunes change password)

TS1424 I was charged over $500 for things I didn't order

How do I get my money refunded
For order I didn't make

That sounds like an idea.I've had trouble with Verizon a lot .I I switch ed back to a non andriod phone cause of the expense it took 3 months and at least that many hours of phone calls &store visits to straight in it out...there's been many times things are blocked and a month later its back on the bill,u call and are told they can't do anything ...not there problem, can't b fixed from there end,I asked to talk to a sup. At was told I couldn't then she said I'd b told the same thing I insisted...I was on hold for about 20 minutes I hung up tried to call back they would not answer, I called my daughter had her call they answered when she told them they tried to blow her off too, so she went down to a store and made a complaint.. I don't have a store in our town,the customer should not have Togo through all that trouble some of this is down right criminal... I'm going through more problems again....they won't Evan discuss it with me unless I pay what's owed and the amount has still got the internet fees they've never taken off.

Paid for something I didn't order

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