HT3702 I was charge lot of money for something I didn't purchase

Dear apple.
I was charge lots of money for something I didn't purchase, and I would like to claim my money back?

These are user-to-user forums, you are not talking to Apple here.
You've checked the purchase history on your account (Store > View My Account on your computer's iTunes) ? If you don't recognise the charge then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchasesm Billing & Redemption.

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HT4993 I was charged money to my iTunes account and I didn't purchase anything and now my account is frozen how do I in freeze my account without paying for something I didn't purchase

I was charged money to my iTunes account and I didn't purchase anything and now my account is frozen how do I in freeze my account without paying for something I didn't purchase

Check your purchase history to make sure nothing was purchased your account:
http://support.apple.com/kb/ht2727?locale=en_US&viewlocale=en_US
if your account was not used to make the purchase call AppleCare and ask for some assistance or you could email/chat a case to iTunes support.
To email/chat iTunes support follow the link below:
expresslane.apple.com
- select iTunes
- select iTunes Store
from here follow the options.
hope this helps

Paid for something I didn't order

I just bought an iBook and in my email receipt I also was charged for something I didn't purchase. I clicked on"report a problem" and got a non- working URL. So I called support, the only number I could find. 45 minutes later on the phone, my $1.99 was credited and I was told to just use gift cards so that no one could use my iTunes acct. Huh?

Immediately change your iTunes password.
I suggest removing your CC info and only add it when you want to purchase then remove immediately after purchase.

Severa years ago I purchased online Adobe Creative Suite, I recently had to change computers, and lost the program, when i attempted to restore from a cd i received a notice that my serial number was incorrect??? I paid a lot of money for this program I w

severa years ago I purchased online Adobe Creative Suite, I recently had to change computers, and lost the program, when i attempted to restore from a cd i received a notice that my serial number was incorrect??? I paid a lot of money for this program I want this corrected.@

Hi gutturnio,
Kindly provide the below mentioned details in a "Private Message" so that we can assist you appropriately.
Product your are trying to install:
OS version:
Order #:
Serial #:
Email Id on which you have registered the serial number:
There could also be an issue with the compatibility of the software and operating system you are using.
Kindly check system requirements:
CS 6: System requirements | Adobe Creative Suite 6
System requirements | Photoshop
Meanwhile, try:
Error "The serial number is not valid for this product" | Creative Suite
Invalid serial number error
Thanks,
Atul Saini

TS1702 my ipod was restored by the apple store, now i'm unable to get previous purchsed apps back. can someone pls direct me ? i paid a lot of money for work apps that were upgraded from free version. thanks

I HAD MY IPOD TOUCH RESTORED AT THE APPLE STORE, HOWERVER I HAD UPGRADED SEVERAL APPS , AND AM NO LONGER ABLE TO GET THE UPGRADES ON THE IPOD . CAN ANYONE PLEASE DIRECT ME ON WHAT TO DO? I PAID LOTS OF MONEY FOR THE UPGRADES. THANKS FOR YPUR HELP : )

Have you tried redownloading them by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If they were in-app purchases see:
iTunes Store: About In-App Purchases

I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service

I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service that didn't work. Verizon advised us that would upgrade both of our phones (to see if that solved the problem). Ok...this is where Verizon has forgotten customer service rules. He order 2 phone...one for himself, one for me. 1st the wrong address on the package..Fedex couldn't deliver...2nd...missing condo number Fedex couldn't deliver again...(2nd call to Verizon)...3rd package was finally deliver with 1 phone...missing my phone. Contacted verizon rep...reorder my phone again..but sorry we cannot give the same price as quoted on 21April...even though...its our mistake...Ok...Ok..what a surprise..but we can do this...after 65 minutes...found a price that was a little bit more...fine...just order the phone....I reordered phone on 28April...on the April 29...no email..so I can Verizon for the 4times in a few days..sorry your order was delay due to our Fraud dept. OK...talked to fraud dept...ok..account is good..will release phone and ship. OK...Next day, no email with deliver confimation. Contact Verizon 5 times now...sorry..your order was cancelled...YES...cancelled again...2nd time now...but we can reorder...OK...sorry but we cannot honor that price that was quoted..really...agent messed up...again...but we can do this for you....I don't understand...your mistake...ALL the times...
Strange ...how my order gets cancelled twice by Verizon's mistake....yet you cannot honor prices that your agents quoted!!!
I didn't reorder the phone....I cannot in good faith same with a company that does not stand behind their own mistakes...and worse...they make the poor customer pay for it...
I will not be renewing my contact...its time to Cricket Wirless...which my sister-in-law loves for half the cost....

I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
1.) Network Extender (may cause issues for others in a condo or apartment style setting)
2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi.

TS1702 I tried to purchase cityville hometown cash and it did not download. it said error try again later. I did that again and again 5 times. Now i got charged 5 times for something i didn't get! How do i tell apple to refund my money?

How do i contact apple to refund my money? I tried to purchase cityville hometown cash and it did not download. It said error try again later, so i did that. I tried 5 times to buy cash for $13.99 and no download. My account was charged 5 times for something i didn't get. I contacted zynga and they said itunes at apple store can help. I tried apple support, nothing. Why is it so difficult to get a refund when you play these games? Makes me not want to play anymore! Please help!

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT1541 Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(

Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(

You need to contact iTuens store support of teh game developers:
http://www.apple.com/support/itunes/contact/

HT204266 I was charged for something I did not purchase. How do I get credit?

I was charged for something I did not purchase. How do I get credit?

http://www.apple.com/support/itunes/contact/

HT1918 Please check to see if I was charged twice within minutes for the LLC game (SLOTS) from my IPad account.

Please check my account. I think I was charged within minutes twice for the same game. LLC (SLOTS) 03-28-13

These are user-to-user forums, you are not talking to Apple here.
You can check the purchase history on your account on your computer's iTunes via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option. If you have been double-charged then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I was charging my iPhone 5 for about 2 hours. Then I took it off the charger and it wouldn't turn on. I tried to reset it, and still nothing. What do i do to turn it on?

I was charging my iPhone 5 for about 2 hours. Then I took it off the charger and it wouldn't turn on. I tried to reset it, and still nothing. What do i do to turn it on?

Hi Bsut,
Welcome to the Support Communities!
The article below may be able to help you with this.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
Symptoms
Your iPhone, iPad, or iPod touch may occasionally stop responding to buttons, switches, or touchscreen input and may exhibit one or more of these symptoms:
Does not return to the Home screen after you press the Home button
Does not wake from sleep after you press the Sleep/Wake button
Does not turn on (or power on) when you press any button
Does not start up past Apple logo
Appears frozen or unresponsive
Is unable to "Slide to Unlock" or "Slide to Power Off"
I hope this information helps ....
- Judy

I have been billed for something I did not purchase.

can someone please tell me how I inform itunes that I have been billed for something I did not purchase?
it is not a big amount but the purchase was made at 4am and I was definately sound asleep!!

Does anyone else know the password to your AppleID? if you suspect your account has been compromised, then go and change your password at https://appleid.apple.com in the manage section

Billed for something I didn't order

I was billed for something I didn't order. I tried the "report a problem" but nothing happened. Any suggestions as to who I call? I would like to talk to someone in person but can't figure out where to call from the website. Grrrrrrrrrrrrrrrr

I'm having the same problem. I've spent two hours
trying to find a way to talk with a customer service
rep., and have been unsuccessful. I'm really upset
that Apple is not "customer friendly" when it comes
to resolving a fraudulent billing issue.
iTunes doesn't have any phone support. It is by email only.

App Store shows an update for App I didn't purchase

App Store shows an update for App I didn't purchase.
Below is a snapshot of how it looks like.
Why is there an update when I don't even have the app ?
If I click the Update button , the message I got is this :
and I have no idea what's going on.

Thanks DahVeed, it all make sense now. No-wonder someone elses e-mail ID was showing up.
I never advocate the usage of pirated apps, as being a software developer myself I understand the difficulty of creating apps and when people use it without purchasing them.
I can confirm that the app is now deleted from the external hard disk (which belongs to my friend).

I have been billed for something I have not purchased

In my emails I have recieved an invoice for purchasing pokerchips for a poker game from Kamagames.
I did not buy this....how can I resolve this because when you try to report a problem, you just go round and round in circles on the itunes website.

me too, some game tokens or coins or something, we didn't use. i changed our account info almost the moment it happened and they disabled my id..its been 10 days now. still can't get anything..even free stuff. paypal reversed it but guess apple figures they'll punish me for not paying for something i didn't use? round and round on the website or talk to a machine. how did apple rate so high in customer service? I've got 10 emails saying thanks for changing your password but I'm still locked out.

HT3702 I was charge lot of money for something I didn't purchase

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