TS1424 Got billed for something that didn't work!

I tried to buy something for a app and it didn't go through but I still got billed for it, how do I get my money back?

i had that happen to me you me you contact apple and they should be able to help you soon. you can try by changing your password (if you go to itunes change password)

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HT3702 I got a bill for something that doesn't work, how do I dispute it?

Ok, so I ordered pinger's textfree without ads hoping it would speed it up, but it doesn't work. How do I dispute the charge? thanks!

Click Support at the top of this page, then click the link under Contact Us.

Billed for something I didn't buy

I'm probably not in the right place for this, but my account was billed for something that I A) Did not buy, B) Did not want to buy and C) didn't even show up in my iTunes download page. What can I do about this?

I'm having the same problem. I've spent two hours
trying to find a way to talk with a customer service
rep., and have been unsuccessful. I'm really upset
that Apple is not "customer friendly" when it comes
to resolving a fraudulent billing issue.
iTunes doesn't have any phone support. It is by email only.

Billed for something I didn't order

I was billed for something I didn't order. I tried the "report a problem" but nothing happened. Any suggestions as to who I call? I would like to talk to someone in person but can't figure out where to call from the website. Grrrrrrrrrrrrrrrr

I'm having the same problem. I've spent two hours
trying to find a way to talk with a customer service
rep., and have been unsuccessful. I'm really upset
that Apple is not "customer friendly" when it comes
to resolving a fraudulent billing issue.
iTunes doesn't have any phone support. It is by email only.

HT3702 how do I cancel an application that I am being billed for monthly that does not work

How do I cancel an application that I am being billed for monthly that does not work anymore?

How to report an issue with Your iTunes Store purchase
iTunes Store: Purchasing and managing auto-renewing subscriptions

HT5622 I got charged for something that was free

i was in the iTunes app and i was looking at some TV episodes and there was a free section. i clicked it and there were a bunch of episodes from the tv show "24" and i clicked download for the episodes that were available. then i went to the home page, scrolled down and there was about 3 dollers missing from the ballance that shows in the ios version of iTunes.
i would really appreciate someone telling me how i can get that back or is there a way to restore that amount, becasue i clicked download for something that was free and didnt cost.
HELP!!

Please check your purchase history first to see if the download wasn't for free. Maybe the store credit balance wasn't up to date and refreshed with the free download.
Steps to check purchases: http://support.apple.com/kb/ht2727

Billed for something we didn't order and lied to.

I've had my fair share of issues in the past with BT and so its no surprise I'm having problems yet again.
I'll split this into 2 issues relevant to billing etc.
#1
The first is the issue of BT Sport HD.
I never ordered this service. Why would I? - There is no television box in the house that is HD compatible.. so it would be illogical to order something that we can't possibly recieved. What I think may have happened is that when our contract was renewed someone from BT must have selected the HD option aswell, however as I can only access my bills to a certain point I cannot even look at this possibility.
And yet I'm being told by some unhelpful member of BT staff that it doesn't matter if I ordered it or not or whether I can actually use it - if its on the Bill and they are 'providing' it they can charge for it. They also argued that why didn't we cancel it when we saw it on our bill. The simple answer is that because it was only a £3 charge we didn't notice the abnormality to the bill and it was only in december when I was checking through the details of one bill that it was noticed. At that point I emailed BT to ask for it to be cancelled and I expected that to be the end of it.... however 6 months later this is clearly not the case.
#2 - lied to.
The second issue is that of a missed engineers appointment in December 2014. At the time I was annoyed about them missing the appointment and fairly asked for compensation; however I was told at the time that the only thing they could do was re-arrange the appointment and that compensation was not an option.
However I have subsequently found out that this was infact a lie and that the customer service guarentee explicitly states if an appointment is missed that we are able to claim... however I'm now being told there was a 120 day period by which I had to respond.... classic BT.
It is safe to say we are not happy bunnies, and that the treatment we have recieved is appalling. I have had past experience with the Mods on these forums, so I'm once again turning to them for help as they seem to be alot better than the people on the telephones.

Hi Alex2k13,
Thanks for your post and welcome back!
Sorry that the BT Sport HD pack has been added to your account without your consent and that you feel your were lied to when trying to seek compensation for the missed engineer's appointment in December.
Under the guidelines of the customer service guarantee scheme (CSGS), you're entitled to £10 per missed appointment. You can view more info about CSGS here - Customer service guarantee scheme
I can help sort everything out from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I have been billed for something that won't download

I am trying to purchase the world pass for scribblenauts and it isjust spinning and I have been billed for it?.....has anyone else had this problem?.....is there something I need to do?

Does anyone else know the password to your AppleID? if you suspect your account has been compromised, then go and change your password at https://appleid.apple.com in the manage section

Billed for services that wasnt working

I have been trying to get my bill and my service is corrected since the start of my service on April 17 my telephone was supposed to be ported in from AT&T and was not done until two and a half months later and my internet has never worked since I signed up because the service person that was supposed to set it up never came back to set it up now I'm expected to pay a bill from April 17 still present for services that didn't work I have tried calling comcast on several occasions have sat on hold for hours at a time trying to get somebody to talk to me any billing to get this resolved and I get nothing how do I get this taken care of

Contact iTunes Support.

TS1702 I tried to purchase cityville hometown cash and it did not download. it said error try again later. I did that again and again 5 times. Now i got charged 5 times for something i didn't get! How do i tell apple to refund my money?

How do i contact apple to refund my money? I tried to purchase cityville hometown cash and it did not download. It said error try again later, so i did that. I tried 5 times to buy cash for $13.99 and no download. My account was charged 5 times for something i didn't get. I contacted zynga and they said itunes at apple store can help. I tried apple support, nothing. Why is it so difficult to get a refund when you play these games? Makes me not want to play anymore! Please help!

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

TS1424 got charged more for something I didn't receive

I got charged for something three times and I did not receive the product....how do I get my money back? I have tried reporting a problem but it takes me straight to the frequently asked questions page.....

You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT204088 I got billed for an app that I did not order

I got billed for an app that I did not order

Hi...
Follow the instructions here > How to report an issue with an iTunes Store purchase

TS1424 i have been charged for something that i did not purchase

i have been charged for something that i did not purchase

Nobody else has access to your account or devices ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 i signed in with an account that has a 6.99 dollar purchased app and pressed install but i got billed for it it should of been free

i signed in with an account that has a 6.99 dollar purchased app and pressed install but i got billed for it it should of been free

We won't know until you try the procedure. The reset will not affect the content of the iPod.
Stedman

HT3702 I got billed for an upgrade that I didnot know would include a charge. How do I request and adjustment?

I got billed for an app upgrade that I didnot know would inlcude a charge. How do I get a credit?

You can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1424 Got billed for something that didn't work!

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