Billing and Service issues

I have equipment listed on the website that i do not have, Am I being charged for this stuff? And either my internet is out or one of my cable boxes at any given time. It seems that the local network can't support all of my devices at one time. Are there any bill credits for the lack of reliable service?

>>Duplicate post removed for cross-posting violation of the Verizon Wireless Terms of Service
See I need help. I don't understand this at all. for original message<<
Message was edited by: Verizon Moderator

Similar Messages

Resource related billing and service quotation

Dear gurus,
can anyone explain the process of resource related billing and service quotation in step by step.
if possible mail me the screen shots also in this email-id
[email protected]

hi,
Maintaining Profiles for Sales Order and Billing Request
Use
The Dynamic Item Processor (DIP) profile defines and controls resource-related quotation and billing for service orders and sales documents. It may be maintained in either the Customer Service or the Sales and Distribution section of the IMG. The DIP profile allows flexible determination and translation of actual labor, material and other costs into sales materials for appropriate pricing and billing.
DIP profiles BC10 is used exclusively in the value chain for time and material project.
Integration
The DIP profile functionality is closely integrated with the controlling module for the processing of cost objects into sales materials.
Prerequisites
Relevant sales document types, condition records, sales materials have been created.
Procedure
Access the activity using one of the following navigation options:
IMG Menu Project System ® Revenues and Earnings ® Integration with SD documents ® Creating Quotations and Project Billing ® Maintain Profiles for Quotations and Billing
Transaction Code ODP12.
Activities:
In the configuration item Profiles for Sales Order, Billing, Results Analysis, choose profiles BC12.
The DIP profile can be used for processing resource-related billing and results analysis, as well as for generating resource-related quotations. To do so, sales document types must be defined for each usage. Access the Usage section of the profile and maintain the following entries:
DI Usage SD Ty BC12
1 Billing & Results Analysis Z2TC
all other fields leave blank
Access the characteristics section of each profile. The characteristics are the objects which the system will take into consideration when processing and displaying resource-related billing. For both billing and order usages, set the characteristics as follows (note that other settings are automatically defaulted in by the system):
Characteristic Charact
Relevant Material Determ NoSummarizat. Structuring Sequence
Z2TC
Accounting Indicator X
Activity Type X X X
Object number X
Period X
Transaction Currency X X
Unit of Measure X X
all other fields leave blank
The sources section determines what type of costs will be selected by the DIP profile for each usage. More detailed selection criteria are available, but not maintained in this setting. Access the sources section of each profile and maintain the following entries:
Line Source Percentage
1 0001 Actual Cost - Line 100
Access the material determination and criteria sections of the profile. Material determination defines the sales materials that costs will be converted into. The criteria defines cost element groups (cost elements are determined from the labor activity type or the component account assignment) that correspond to each material. For both billing and quotation usages, define material determination as follows:
Material/Service Material Determination:
Transfer Quantity/Costs Material Determination:
Conversion Quantity Criteria:
Activity Type
Z2TC
I00342 X (Transfer Cost & Qty) Checked
I00984 X Checked
all other fields leave blank
To confirm that all entries and settings in the DIP profiles are consistent, go to the configuration item check profile settings. Enter the DIP profile and execute. Green traffic lights should be displayed next to all items for both usages. Otherwise, determine the inconsistency and make the necessary correction.
Go through t.code DP90
1.U will get "resource related billing request initial screen.
2.U enter ur "Srevice order", then select "Expences" button.
3.u get " Billing request for resource related billing document" Here the columns for "Open amt" and "Amt. to billed" equal the transactions that have posted to the project and have not been billed. To continue, press the "Billing request " button. The system will ask you if you really want to do this -- say "yes"
Then u will get the overview screen.
Link service order to a quotation thru transaction DP90. The quotation will be created with reference to the service order. The business scenario is that you are creating a quotation for the job to be done. The line items in the quotation are based on resources and materials planned in service order.
CHAN
Message was edited by:
CHAN HARI

Billing / customer service issues

VERIZON ISSUES
I have been fighting to get a credit since mid-sept. This is edge-up phone return billed because it was never take out of verizons system even though I have tracked and they have received it. literately over a dozen time was reassured that this has been resolved... yet my phone gets turned off. I have always paid current charges with the exception of amount that was in dispute. I was also told that It wouldn't be turned off because it was in dispute. I was also told several times that I would get a call back because they put it in their little reminder. I have several itts #'s yet nothing resolve.
REALLY !!!!!!!!
I am getting now where.
I really am not exaggerating.
I have done nothing wrong and have done everything right. and I get punished for what.
I will continue to post on every media I can post to.. to resolve.
I was and AT&T customer up to 5 years ago.
I have no problem going back If I continue to be treated like this.
Honestly if You continue to do this I may return my phone
and seek judicial avenues.

they keep stating I have fixed the issue, put in a itts ticket.
it takes 24 - 48 hours to update.
Oh, I will also put in a reminder to call you back.
Not one person has ever called me back.
I ask, should I go to the verizon store.
They state, no they would simply call us.
is their a corporate # I can call.
Nope, you have to call us (customer care).
OK, if I call customer care, financial.
don't get resolution, what is my next course off action.
Who can I get involved to resolve this.
At some point I should be able to find someone that can push a button and get this resolved.
someone has the authority to do this.
no one seems to be able to point me to this person.
keep doing the same thing expecting a different result doesn't work for me.
It's insanity at its worst.

CER Testing and Serviceability issue

I am doing a greenfield deployment for UC. we are using 2 x CUCM 10.0 with 2 x CER 10.0. I have to test the environment and needed to know what services do I disable from the CER serviceability control center to have my Standby CER take over from the publisher/primary CER as i need to test 911 calls from both my CER.

Since you are doing version 10, i am guessing you are on VMware. I would disconnect the network for this specific host from VMware.

One bill and customer service complaint

March of last year I purchased 2 cell phones from Verizon and the wireless store manager told me that I would be entitled to $15 discount per month to which he had also sent me several emails confirming this so after several phone calls I was eventually able to get the $15 discount on my one bill for 12 months, but... The problem I have now is that I called on Wednesday 25th July to have this discount extended and after speaking to a rep that was playing the I don't understand what you are asking for I then asked to be transferred to a supervisor but the rep transferred to one bill who then transferred me back to billing. I then got to speak to Darrel who told me that he really understood my dilemma and he sent a ticket to for the $15 discount to be applied along with the standard $5 mthly discount for a 2 yr agreement he told me that he would call my home # on Friday 27th and guess what no call. Can a responsible Verizon rep/supervisor or manager please contact me regarding this issue, please. PS when I first called I was told that i wasn't in the system to receive the $250 visa gift card(although I checked the options when I renewed in May), but the rep said he was placing it on my account.. Could this also be verified thanks for taking the time to read this

bazzainpitt wrote:
... why is no one ever willing to take responsibility for their mistakes every time I call Verizon ...If I can assume that your question is not rhetorical, then perhaps I can suggest an answer. In the majority of cases you probably do not actually speak with the person who actually set up your original contract or service. It seems therefore unlikely that the individual you do speak with when reporting a problem would apologize for something another unidentified individual did,, even assuming there ever was a "mistake."
I would however also note that in essentially every instance in which I have had to contact VZ regarding a problem with either service or billing (and I have spent quite a bit of time on billing issues), I have been "flooded" with apologies about the inconvenience. I suppose my experience is significantly different from yours, but just now I cannot imagine why that is the case.

Poor Service Experience and pending issue needs resolution

Terrible Customer Service Experience: Starting on 1/14 when I called the Dbulin, OH location I was met with rude and uncaring customer service personnel: Dashawnaa, Daniel and Brian. Most recently Brian placed me on hold without allowing me to talk and I have been on hold for 15 minutes without him getting back on the line (he said it would be 5 minutes). All in I have spent almost 2 hours on the phone today! I found an issue with my bill that goes back 2 years for a service I never 'Authorized' but was told I was ignorant about my bill and that I did 'Authorize' it despite the simple fact that I NEVER 'Authorized' the service. I plan on leaving Verizon as soon as possible if not sooner if I don't get some help on this. In the end it is between $80-85 I am looking for a correction on my bill for two applications I did NOT authorize. Feedback will be filed anywhere possible to warn others of the poor service!

Here's a reply from Upender,
Here's a reply from Upender,
Here's a reply from Upender,
You were called to HP Service Center by Mistake, the hinges were ordered by mistake, the body panel was ordered by mistake, your laptop was accepted by HP as a mistake and to add more Mistakes the body parts were recieved by Mistake. No what does HP Expect from the cusotmer to do, should I not burn the laptop, since I think the biggest mistake was me buying HP Laptop and the other big mistake was me buying the Care Pack.
Here's a reply from Upender,
You were called to HP Service Center by Mistake, the hinges were ordered by mistake, the body panel was ordered by mistake, your laptop was accepted by HP as a mistake and to add more Mistakes the body parts were recieved by Mistake. No what does HP Expect from the cusotmer to do, should I not burn the laptop, since I think the biggest mistake was me buying HP Laptop and the other big mistake was me buying the Care Pack.
Here's a reply from Upender,
You were called to HP Service Center by Mistake, the hinges were ordered by mistake, the body panel was ordered by mistake, your laptop was accepted by HP as a mistake and to add more Mistakes the body parts were recieved by Mistake. No what does HP Expect from the cusotmer to do, should I not burn the laptop, since I think the biggest mistake was me buying HP Laptop and the other big mistake was me buying the Care Pack.
My sincere apologies for making the mistake of buying an HP product, even worse, I am goling to make a mistake of Dragging HP to the Consuymer Court and to add to that I am going to add a bigger mistake of

I've paid my past due bill, and turned the phone off and back on, why isn't my service restored?

I've paid my past due bill, and turned the phone off and back on, why isn't my service restored?

How long ago did you pay the bill? Has the payment cleared? It may take up to a couple of hours after the payment clears until service is restored.
Unless you are in the area that is having service issues. There is an area where service is down.

Just updated to IOS 7 and two issues: First when I connect my iPhone to my computer I get this error message:itunes was unable to provider data from sync services".

Just updated to IOS 7 and two issues:
First when I connect my iPhone to my computer I get this error message:itunes was unable to provider data from sync services". I'm not sure what this really means...
The second issue is when I try to select "Manually Manage Music"
The iPhone "My iPhone" is synced with another iTunes libary on "MY-PC". Do you want to erase this iPhone and sync with this iTunes library? An iPhone can be synced with only one iTunes library at a time. Erasing and syncing replaces the contents of this iPhone with the contents of this iTunes library."
So... I don't want to do that, but I do what to be able to Manage my music. I'm not sure what it means by being synced to another iTunes unless it means to an older version of itunes?
Anyone have any ideas?

I cannot address the sync services error right now, but the error that you receive when you change from sync to manually manage music is what happens when you change. Once you change to manually manage music, it erases all of the music and will only put the music that you want on the phone, content that you manually drag over to it. See if this support document helps you out. http://support.apple.com/kb/HT1535

Need Single Billing Document for Materials and Services in Sales Order

Hello Friends,
I am selling FERT items and DIEN items in the Sales Order.
Document flow as follows:
Finished goods - Order-Delivery-Billing
Services - Order-Billing
In this process 2 seperate billing documents are created
i. Delivery Related Billing document for Finished goods.
ii. Order related Billing document for services.
I want to create a single billing document for both the items (FG & Services) in the sales order.
Please suggest.
Thnx.

Sorry for the delay friends.
Somebody suggested me to make services 'relevant for delivery' to ensure single billing document.
What I did were the following steps:
1. Copy Item Category TAD to ZTAD and make is 'relevant foir delivery'
2. Assign Item Category ZTAD to Sales Order type and Item Cat Group 'LEIS'
3. Go to Deliveries Item Categories and through new Entries add ZTAD. Make ZTAD relevant for Picking.
4. Go to copy control 'Order to Delivery' and insert ZTAD in Item Categories relevant for this combination.
Now when I create sales order with materials and services, they pass over to the delivery document and in the Services item, storage location/plant is greyed out. Only the picking quantity is required to be filled.
PROBLEM :
I am not getting the price of Services item in the billing document.
Billing document copies all line items (tangible and intangible) from Delivery Document
It takes the services item details/quantities etc. to VF01 but the price comes '00.00'
Any suggestions.
Is this legally viable? Someone told me its not legally correct.
Thanks.
Mohammed

Issue in generating Invoice with standard and service material

There is one scenario where along with standard material (i.e Tube bending machine) they charge the customer for the Design and Development of a machine (which is a service). Is it possible to make a standard order with the standard material(with excise and cst/vat) and service material (with service tax only) in one single order?
I have tried with both the material in a single order but while making invoice system is taking only the standard material as in item category we have mentioned Billing relevance from delivery document. And service material will not have the delivery.
I would be thankful if you could spare some time and check the exact problem.

Hello,
Yes.. this is a common problem when you use Delivery relevent material and service material in the same order. Why don't you use the service material in differnt order and invoice it? or do you have any restriction like the delivery relevent material and the service material should be billed in one invoice?
Prase

Quality of Service and Jitter issues

I am having poor quality of service (36%) and Jitter issues (36ms). I called Verizon Fios technical support and was told that my connection is fine and that it must be a vendor issue. Only vendor I'm having an issue with is Verizon. If I can't get someone from Verizon that knows what QoS and Jitter is on the phone to help me troubleshoot this issue I'm going to have to cancel my service and find a provider that has someone technical providing tech support.

Upstream jitter
35.7 ms
Downstream jitter
6.0 ms
Upstream packet loss
0.8 %
Downstream packet loss
0.0 %
Upstream packet order
100.0 %
Downstream packet order
100.0 %
Packet discards
5.1 %
MOS
3.4

No service issue and poor battary life on iphone 5?!?!?!?!?1

cmon Apple./I have had my iphone 5 for over a month and keep getting this no service issue,..,the battary is terrible,.wont even last 8 hours with light browsing and I ahve used all the battary saving tricks,.I dont ask for much from this expensive gadget,.I just use it to text call and look at the net,.all three of which I have had problems with from day one!!!!! My iphone 3gs which I had for 3 years never gave me one problem?I have read countless threads on this issue,.please can you sort it out of help or offer a refund,.I am actually wanting to go back to my 3gs its got so bad and I am tired of reading all day to find a solution,.Apple used to just work!!what happened?

Went to apple again. Same problem. Drains 5% an hour on standby with everything shut and airplane mode. They said this is "normal" and REFUSED to replace my phone as the battery health was normal. They say, "The hardware is ok, so we cannot replace the phone". I had them do a full restore from recovery mode. DId not help.
Just to reiterate. I have done EVERYTHING- restore, full restore, shut apps, turned of location services, wifi, network, push mail, BG app refresh and reduced motion and set auto-lock to 1 min. Even auto-brightness is off and screen is at 30% brightness.
Now I am stuck. Poor battery and uncompramising apple. This is perhaps making me anti-apple from an apple fan.
Just wanted to ask, are such usage times and standby times normal? They are much less than what apple claims.

Combine billing of service material and std. material

Hi all,
i have a query regarding my client requirement is they are creating a bill manually with two different kind of mat. with two type of taxes i.e. Service tax and vat. example this invoice has 5 line items 1-3 are the chemicals which are deliverable and 4-5 are service items are not relevant for deliver. from 1-3 they will charge Vat% and 4-5 at service tax we have two doc. type one is for chemicals and other one is for services, can i design a new document type to do both in one, not able to understand please help...
Vivek Sharma

For these kind of business process,
Maintain to 2 diff Item cat for Deliverable(TAN) and service items(TAS) based on there deliverable and service characteristics/functionality.
I Cat determination for same sales doc type, maintain 2 different I Cat Group in material master for Deliverable and service items. Accordingly, your Deliverable and service items will determine there respective I Cat in sales doc.
Now, formulate wisely include both VAT and Service tax condition type accordingly into your pricing procedure.
So, when your maintaining Deliverable material, in Sales:Sales org1 tab, in Tax data section, accordingly maintain TAX Classification for VAT Condition Type as Taxable and service tax condition type TAX Classification as NO TAX (or as according to your tax classification tax condition types). And accordingly, maintain tax classification for your service material.
Thereafter, maintain condition record for VAT & service tax as per requirement.
Hope it solves your query.
Thanks & Regards,
JP

Is it possible to bill together a FERT material and service item.

Hi All,
I have request from the user where in they want to bill together a service and fert material.
Scenario.
1. Sales order creation with material one FERT and other service ITEM.
2. Delivery creation for both item. Stock should be reduced for FERT item and system should not ask for stock for service item.
Single PGI document for both.
3, Single billing for both FERT and service item.
Please confirm is it possible to implement.
Any guidance is highly welcomed.
Regards
Jalaj

2. Delivery creation for both item. Stock should be reduced for FERT item and system should not ask for stock for service item.
Single PGI document for both.
Yes delivery will be created for both FERT and Text items and system would reduce the stock to FERT item only not for Text item(TATX) because at the time creating sales order it self for text line item qty would be Zero so at the time of PGI system will not reduce any qty.this is standard only.
Please note for text items we don't maintain the material master and order qty also you can observe is in grey mode.
And coming into billing why you want bill the text item? usually in standard for text items the pricing is not relevant this you can observe in the definition of TATX(VOV7).
And finally you can combine the both the materials in single billing.
1. Goto VF04 select order related billing and delivery related billing or
2. by entering vf01 enter the delivery and order and try to save it.
Please check the above and let me know your results.
thanks,
Srinu.

Quotation Creation and Billing for Service Orders--node details needed

Hi ,
I need to work on node "Quotation Creation and Billing for Service Orders" ....I see lot of integration with SD and FICO . Can any one give details about integrations required and what is done in this node ....
Regards
NPB

There are different steps to be done for that.
1. Create DIP Profile in ODP1 & check the consistency in ODP2 - DIP will be used to bill the customer based on resource (labor & material) usage. Creation of DIP profile has been discussed many times in this forum. Please check.
2. Assign the Quotation document type & Billing type used in DIP profile to your sales area - Your document type should be assigned to your sales organisation, distribution channel & division combination.

Billing and Service issues

Similar Messages

Maybe you are looking for