Billing Customer for Services given by vendor - RRB

Hi,
In Scenario - Resource Related Billing (PS - SD) for Customer Projects,
we receive services from External vendors & we want it to bill to our customer via RRB.
What config settings are required?

OKAY, infact there is an enhancement suggested by SAP for handling this scenario, I am not getting that at this point.
You can also choose settlement process, for that you need to activate Cost center option in DIP. The process will flow like, Once the cost is incurred to the project, then run settlement for the project for receiver as Cost center.
Then run DP91 for the WBS element. System will then consider the costs via cost center w.r.t that WBS element. (make sure that you have maintained that cost center in DIP material determination area).
Hope this may help you.
Regards,
Praveen

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A business case for billing customer for asset use

One of my clients has a equipment which he hires it out for customers . Based on its usage (like if customers uses it for for more than some quantity ) then he wants to bill customer automatically . He says while service confirmation if quantity is of usage is more than some X unit , then automatic billing is to be triggered else no billing .
For equipment maintenance he wants PR to be created automatically from service order .After vendor invoicing , at service confirmation he wants to bill the customer with vendor invoice amount .
I am aware of PM order process , but can any one pl suggest step by step solution for the scenario ?
Thanks in advance
This is a duplicate [thread|http://forums.sdn.sap.com/thread.jspa?threadID=2084697&tstart=0]
Edited by: Paul Meehan on Nov 23, 2011 4:45 PM

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How to create a billing request for service order that has serv contract?

Dear Experts,
Can you please help me?
The scenario is, my client has service contracts with their customer but they want to charge customers not periorically but as and when they provide service (ad-hoc).
So how to bill the customer in this case?
In my testing if I have a service contract (order type = SC) then when I create service order, system automatically picks up standard order type SM01. (which is service order with contract.)
And when I perform time confirmation and material consumption (goods issue), actual costs gets booked to the service order. However, using the service order number as referece, if I try to create a billing request in DP90, system create a blank billing request with no line items.
So, could you please advice, how can I create a billing request for a service order, if I have a contract?
Appreciate your help.
Best regards,
Abdul Rafey

Hi Praveen,
Thank you very much for your reply. I appreciate your time and efforts.
Ok, these are the steps how I have executed the process.
- I have created a service contract for an equipment. In the service contract, I have maintained the service material in the line item, maintained price and assigned equipment in the technical objects.
- I created service notification, which automatically picked up contract.
- When I create service order, from notification screen, system automatically picked up correct order type SM01 (Service order with contract).
- Then I planned operations and spare parts in the service order.
- Checked settlement rule in the service order is SDI.
- released and saved service order.
- Using IW42, in SAP ECC6, you can perform both time confirmation and material consumption using the same screen and also TECO service order. System issues message to say, goods issue have been posted.
- when you check the document flow of service order, you can see operations posted, and also goods issue posted.
- check cost tab to see actual costs. (if I want to settle costs from service order to service contract, I can do so w/o a problem in KO88)
- Use DP90, enter service order number and create billing request. System takes to billing request screen but it is blank. No line items.
- So, since there is a contract, in this case, am I meant to be creating the billing request from Service contract? instead of from Service order?
I hope I have clarified myself better this time.
Best regards,
Abdul Rafey

Verizon won't stop billing me for services they were unable to install

03/18/2015
Hello - I have been dealing with a serious and remarkably frustrating issue with Verizon. In November 2014 I moved into a new apartment. The previous renter told me he used Comcast for his Internet, but I had heard good things about Verizon's DSL, so I decided to try them out, rather than going to Comcast. Note: I do not, and have not used Verizon services in the past. In 11/2014, a Verizon technician came to my house and attempted to install a phone line and the DSL connection. The technician was unable to install the connection, so I worked with a Verizon representative, a “Bennett” in a Maryland office, who assured me that, because the technician was unable to make the installation as promised, that my account would be cancelled and I would not receive a bill. The technician took back the DSL router and went on her way. I had taken off a day from work to wait for the technician, so I was disappointed that I had wasted the entire day waiting around for her, but I thought the solution was fair enough, and later went with Comcast for my Internet.
Unfortunately, as Bennett, and, later on, numerous other Verizon representatives had promised, my account had NOT been cancelled. The next month, I started receiving bills for two different accounts (I think one is the phone line, and another is DSL services. Again, I do not and have not used any other Verizon services, so these bills are related to the failed installation in 11/2014). I called Verizon, spoke with another representative who assured me that the accounts had really been cancelled. But every month since then (it is now March 2015) I have continued to receive bills from Verizon for a service I never used and was not fully installed, and some of these bills have even been sent to a collection agency, damaging my credit. Every time I call Verizon they promise they are cancelling the account, but then, sure enough, I get another bill. I am at am wits end with what to do—this situation is completely absurd and almost surreal. I am a good citizen, I pay my bills and have excellent credit (until now). If you can do anything to assist me, please do. It feels like I am being harassed by Verizon, and this has wasted countless hours of my time.

Only because I contacted the Better Business Bureau about this issue did someone from a higher level customer service tier start assisting me. They've been calling me with regular updates about correcting this issue. I'm more pleased with the customer service now, but it's a shame that I had to go *outside* Verizon to get any suitable attention to this issue after 6 months of nonsense. And I'm not exactly holding my breath that they'll be able to solve this either. But I shouldn't need additional assistance on this forum..... for now. Thanks.

How to get the cost center and division for a given FI vendor document...

Hello Experts,
I am currently developing a report wherein I have to show the cost center and division used in the given FI document.
These documents are vendor related transactions.
In the file that was given to me by the user, she indicated the cost centers used by the FI documents
but when I view it via VA03 I cannot theere are no cost centers used in all the line items.So are there
any FM, BAPIs and/or tables that I can use for my requirement?
Hope you can help me guys. Thank you and take care!

Hi
I am not sure on the requirement. You are developing a FI report and accessing VA03 which is sales transaction. Anyway for getting cost center you can go to table VBAK,VBAP for line items.
Hope solves ur problem
Thiru

Billing request for Service order

Hi,
Is it necessary to have a revenue in service order to create a billing request (DP90) ??
Or
Actual costs in service order is sufficient to create a billing request ??
Thanks

Resource Related billing means billing request will be created based on the cost incurred to do Service order. DP90 will bring the actual cost from service order.
Pricing procedure should be defined accordingly to bring actual cost.
http://wiki.sdn.sap.com/wiki/display/ERPLO/ResourcerelatedBilling
http://help.sap.com/saphelp_46c/helpdata/en/59/54fc37004d0a1ee10000009b38f8cf/content.htm

Need Single Billing Document for Materials and Services in Sales Order

Hello Friends,
I am selling FERT items and DIEN items in the Sales Order.
Document flow as follows:
Finished goods - Order-Delivery-Billing
Services - Order-Billing
In this process 2 seperate billing documents are created
i. Delivery Related Billing document for Finished goods.
ii. Order related Billing document for services.
I want to create a single billing document for both the items (FG & Services) in the sales order.
Please suggest.
Thnx.

Sorry for the delay friends.
Somebody suggested me to make services 'relevant for delivery' to ensure single billing document.
What I did were the following steps:
1. Copy Item Category TAD to ZTAD and make is 'relevant foir delivery'
2. Assign Item Category ZTAD to Sales Order type and Item Cat Group 'LEIS'
3. Go to Deliveries Item Categories and through new Entries add ZTAD. Make ZTAD relevant for Picking.
4. Go to copy control 'Order to Delivery' and insert ZTAD in Item Categories relevant for this combination.
Now when I create sales order with materials and services, they pass over to the delivery document and in the Services item, storage location/plant is greyed out. Only the picking quantity is required to be filled.
PROBLEM :
I am not getting the price of Services item in the billing document.
Billing document copies all line items (tangible and intangible) from Delivery Document
It takes the services item details/quantities etc. to VF01 but the price comes '00.00'
Any suggestions.
Is this legally viable? Someone told me its not legally correct.
Thanks.
Mohammed

Variable billing for service items using OKS

I've a requirement as follows:
My company wants to create service contracts with FIXED and VARIABLE billing for the same covered products/sites. We know how to setup fixed billing schedule for service items.
How do we setup variable billing using service items (not through usage items)? What are the steps required for us to do that so that upon counter capture for the service item, variable billing is done.
Please help.
Thanks,
Seth

The release is R12.1.3
-Seth

Inforecord for Services

Dear all
can we maintained inforecord for service that particulat vendor is providing
if so wht is the T.code
Regards
venu gopal

Hi,
In ME11, do not input amy material, only enter vendor, plant amd Purchase Org and go inside, it will ask for Material Group, there maintain the material group of service which you want and also maintain necessary info. like; price, tax code, etc...
Othersie, maintain Service condition in ML33 for Purch. Organization, Vendor, Plant and Service Master.

New business scenario for reapir from customer and sending them to vendor.

Hello team,
We have a scenario where we need to configure in the system -
We recieve a material from my customer for repair.We need to send this to my vendor who will repair it and send them back to Us. On this we recieve revenue from the customer and pay i pay half amount my vendor for the service.
We are following above scenario in SAP as
In the first step
The production team create a serviece order in IW31 for the material that need to send to the vendor, which was recieved from the customer. When service order is created in the back end a Purchase requisition is created.
In next step we created a PO w.r.f to the above PR and we need to send this to vendor on subcontracting so that we can track the material from him after the repair.
The problem is --- When PR is created automatically during serviece order creation (iw31) we are unable to create Po with Item category L (subcontracting) because PR is not created with L.We are even unable to change L in PR since it is created automatically at the background.We ried to change the field at document type in spro. But no luck.
Pls let us know is there any other business process where we can handle this situation or any technical help to change the PR.
Regards,
L.chaitanya.

Hi,
please work out in this way...
It can be done Using PM02 and PM03 control keys. Select the operation row select the External button in the bottom u will find Sub con check box u can click it .The prerequisities are create a material BOM in the bom as L item select a row and click the item which will be near to the header cap 2nd tab status/long text click it .Mat. Provision Ind select Lor X if it is not available go to IMG setting.Plant maintenance ->Master Data in Plant Maintenance and Customer Service->Bills of Material->Item Data->Define Material Provision Indicators, K&L will be standrad create S Rework Material,XRework Material from Subcontrmake a tick mark in Recursivity of Subcontracting Component and save it . while creating the material to the operation to be assigned from bom then in the component select the row go to the general button in the bottom then Mat. Prov. Ind will be there select rework material the system allows you to proceed further . save the order then check the PR it will be Account assignment will be F and Item categeory will be L selected automatically.
Then create PO then do MB1b (prerequsitie the material should have stock)using PO reference( movement type 541) the it will be moved to the vendor stock (check with mmbe)
Aganist PO Material sent to the vendor .While doing Goods Recipt do with MB01with movement type 101, now u can check the stock in mmbe it will be in storage location...
Kuber

I cancelled my service, was charged for service which was not provided, and I am unable to find a way to dispute or to pay my bill.

To begin, what ADA-compliant options are available to work with a service representative? I've never found the online chat service support to be available during my waking hours after checking over the last week. I can't find a contact email for support, either. I've been instructed on several occasions that I will need to make a voice call for customer service, but unfortunately, this will not be possible. I will require text-format assistance from customer support to address two issues which I am unable to solve on my own:
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online?

kananga wrote:
To begin, what ADA-compliant options are available to work with a service representative? Good question, and one that I don't know the answer to. Does anything on this page help? Products & Services Overview | Verizon Wireless
1) I was charged for service following the cancellation of my service; this includes a period following cancellation during which no service was provided. Service is normally billed through the end of the billing cycle, whether service is provided or not. "Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then." After working with a representative in person, I was told that my final bill would be adjusted to reflect the legally billable amount. According to their legal docs, the "leagally billable amount" is through the end of the billing cycle. This was three weeks ago and I haven't received a response, and I haven't been able to find a way to pursue a resolution - What can I do to help move this process forward?
2) It appears I will be unable to pay my bill after this dispute has been reviewed. My phone number is no longer with Verizon. The online bill payment login requires a phone number - I have never been provided with any other account number. Unfortunately, Verizon appears to close access to online bill payment when the phone number is transferred, even to accounts with unpaid invoice amounts. How can I pay my bill online? You cannot pay online once the account is cancelled. You will be mailed a paper copy of the final bill, and you can mail a check, or possibly call in and pay over the phone. But online is no longer an option once the account is cancelled.

Requirement to bill customer before vendor invoice in third party processing

We have a requirement to bill a customer before the vendor invoice in third party processing. The reason behind this is because the vendor send invoices only once in a month and the customer cannot wait for so long to to receive their invoice from the business.
I saw some discussions that the third party processing with shipment notification can be used however when I check the business flow in that case I see the following.
A Third-Party Sales Order is created and a purchase requisition is generated automatically
A list of purchase requisitions to be assigned is displayed
The assigned purchase requisitions are converted into purchase orders
The purchase orders are approved
A statistical goods receipt is posted
The vendor invoice is verified and posted
The billing is created
It clearly says that the customer billing document is only possible after entering the invoice from the vendor. Which would be the best way to fullfill this requirement?

Do you mean the goods issue done by the vendor to the customer in the vendor system? And this quantity will be copied into our ( where the third party order is created) system?
No, MIGO done by in our company system only. May be you might have misunderstood because of my sentence.instead of company i mentioned as Vendor.
For Vendor this process will become as standard sales and he will do PGI. However in our system we do MIGO .
Suppose the customer ordered 10 Qty. Vendor delivered 2 Qty wouldn't the above equation Order qty- MIGO qty= Invoice qty be 10-2= 8? but we should be really billing the customer only for 2 right?
No you have mistaken my idea, it was not a formula just i was giving example.
Billing qty is nothing but it is qty copies from source document to target document.
E
Goods receipt quantity less invoiced quantity
for example order qty is =10 and vendor delivered first time 2 qty to the customer and he billed our company for 2qty and we billed the customer for 2 qty.
And next time let us assume again Vendor delivered 4 more qty and billed us 4qty.And this time when you are billing the customer in VF01 system will propose the 4qty only( total goods receipt qty 6 - already invoiced qty 2).
Hope now you understood the meaning of E(goods receipt qty less invoices qty).
And did you try your requirement as mentioned in my first reply?
thanks,
Srinu.

Intercompany billing for services

Hi,
I need a few details about intercompany billing, and how is thi set in SAP standard way...
Is it possible to set that company A create a purchase order for services and another company B creates on this PO sales invoice, and on the company A is then invoice verification done automaticaly.
Can you please provide me details about intercompany billing?
Thanks + BR
Saso

Hello,
For this refer intercompany for order related billing.Choose billing type IVA.Maintain copying control accordingly.For services delivery is not required.
In this when company B provides services to customer and raise intercompany bill to company A, and then company will raise Bill to End customer.
Follow the std settings of intercompany except copy control for billing type (OR---IVA)
Revert for further clarification.
Regards
Amit Gupta

Inter company Billing for service industry

Hi,
I never workded over inter company billing.Please suggest me what to do? I am in a service industry project where no delivery takes place.So how should i go about for intercompany billing configuration?
Thanx in advance.
Regardds,
Satya

Dear Satya,
You can create the inter company bill with refrence to the service order
To do inter company billing settings go through this IMG path
IMG>Sales and Distribution>Billing-->Intercompany billing
Process steps for normal inter company process with delivery.
INTER COMPANY BILLING
Definition:
A company arranges direct delivery of the goods to the customer from the stocks of another company belonging to the same corporate group.
To put in simple terms, Company code A orders goods through its sales organization A from Plant B belonging to Company code B.
It is imperative that both Plants A & B should have the material. In other words, the material is created for both the Plants A & B + their respective storage locations.
Sales Organizations and Plants are uniquely assigned to Company codes. It is not possible to assign either a plant or a sales organization to more than one company code.
Sales organizations and plants assigned to each other need not belong to the same company code.
In other terms, a plant belonging to Company code A & assigned to Sales Organization A can also be assigned to Sales Organization B of Company Code B. This enables cross company sales.
PARTIES INVOLVED
1) End Customer 2) Ordering Company code 3) Supplying Company Code.
End customer:
Customer who orders goods from the ordering company code.
Ordering Company Code:
Which orders goods from Plant belonging to Supplying Company code through its sales organization and bills the end customer.
Supplying Company Code:
Supplies goods from its plant to the end customer specified by the ordering company code and bill the ordering company code.
CONFIGURATION SETTINGS
Assign Delivery Plant of the supplying company code to Sales Org + Distribution channel of the Ordering company code in the Enterprise Structure.
DEFINE ORDER TYPES FOR INTERCOMPNY BILLING:
Menu path: IMG/ SD/Billing/Intercompany Billing/Define Order Types for Intercompany billing
Assign Organizational units by Plant:
Menu Path: IMG/ SD/Billing/Intercompany Billing/Assign Organizational units by Plant.
Define Internal Customer Number By Sales Organization:
Menu Path: IMG/ SD / Billing/ Intercompany Billing/ Define Internal Customer Number By Sales Organization:
Creating / Showing Ordering Sales Organization as Internal Customer for Supplying Company code:
Transaction Code: XD01
The ordering sales organization is represented as Internal customer of Supplying company code.
We need to create customer master in Account Group - Sold to Party and maintain minimum required financial & Sales Area data.
This internal customer number has to be assigned to the ordering sales organization. Hence, the system automatically picks up this Internal customer number whenever there is Intercompany billing.
PRICING:
We need to maintain two pricing procedures RVAA01 & ICAA01. Pricing procedure RVAA01 represents condition type PR00 & any other discounts or surcharges that are meant for end customer.
We assign Pricing procedure RVAA01 to combination of Sales area (Of Ordering company code) + Customer Pricing Procedure + Document Pricing Procedure of Sales document type.
This pricing Procedure (RVAA01) is determined both at Sales Order level & Billing processing for the end customer. We maintain PR00 condition type to represent the ordering company code's price to the end customer.
Condition records for PR00 are maintained using organizational elements of Ordering company code, end customer & the Material.
Eg: Sales Org. of Ordering company code + End customer + Material.
We also need to maintain PI01 condition type to represent costs to Ordering company code (in other words revenue to supplying company code). It is statistical condition type & meant for information purpose only.
Condition records for PI01 are created with the following key combination:
Ordering sales Org + Supplying Plant + Material
Pricing Procedure ICAA01is determined at Intercompany billing processing level.
Pricing Procedure ICAA01 - Pricing Procedure for Inter company billing is assigned to the combination of: Sales Area (of supplying company code) + Document pricing Procedure of Billing document type IV + Customer Pricing Procedure of the Internal customer.
Pricing Procedure ICAA01 has condition type IV01 that represents revenues for Supplying company code in the intercompany billing.
PR00 condition type also appears in Intercompany billing document. It is for information purposes only and does not have bearing on the value of the document.
PI01 represented under pricing procedure RVAA01 is reference condition type for IV01 and the same is defined in the condition type IV01. Due to this these two condition types represent same value.
The condition type IV01 in intercompany billing document represents revenue to the Supplying Company. But its corresponding condition type PI01 in the billing document to the end customer is shown as a statistical item meant for information purposes.
In your requirenment there will not be delivery process in between service sales order and the intercompany bill so do the settings accordingly in the copy controls between service sales order type and inter company billing type.
I hope this will help you,
Regards,
Murali.
I hope this will help you,

Billing Plan and Promotions for Service Agreements

Hello Friends,
We have a requirement here, that we want to sell a 1 Yr Service Agreement (Price of $1200) on a promotion who ever buys this service agreement will not be billed till three months (for evaluation purpose) and say if they like it and want to continue with this agreement then on the begining of the Fourth month they will be billed for the remaining portion of the service agreement ( i.e. $900). in a way that means they will get a 25% discount on this service agreement and remember the bill will be only one time i.e. in the fourth month for an amount of $900 and also this promotion should last only till the end of this year.
Any thoughts on how we can configure for this, your help
will be greatly appreciated
Thanks

You will require two service contract document types. The first (say contract type SC) which uses milestone billing and the other (say ZC) which uses periodic billing.
The second one should be generated as a follow up action of the first at the end of the first year.
Ensure that the milestone billing allows you to bill 25% in the first installment. You can ofcourse block this one. The second one should allow you to bill 75%. This will not be blocked.
If the customer does not terminate the contract during the first quarter you bill the customer for the second billing item.
Once this contract has ended you can create another contract which will use the periodic billing which is simple quarterly billing which is what I think u require.
Next, the item category is an area you might have to think on. You may be able to create the same contract type if u can create the same material with a different item category so that in the same document type u can create first an item with milestone billing and the second with periodic.
Most probably this will meet your requirement. Please vet this with the FI/CO guys to check how it reflects their G/L accounts.
Let me know if u need any more tips.
thanx

Billing Customer for Services given by vendor - RRB

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