Billing HELP!

I have been trying to resolve a problem but have been asking the wrong people. I need the right person. I have two lines currently and they are not being used but I am paying for them. I tried talking to people but I can only talk to myself so long before I get really bent as I am now. I have a jet pack account and have never received the equipment. I have what is referred to as a test line and have to pay for something when I have no device $48 a month. Do you think I am stupid and would allow something like this go by? I called and asked nicely for help until I was treated like an idiot. Excuse me, but I have been with Verizon for over 12 years. I am about to say goodbye. The customer service I have been having is really sooooo poor I cannot begin to talk about. I was told I could have an iPad to fill the void and that it would only cost $49 and $10/month. I agreed to it and waited to find out that nothing was done at all. Then I asked to speak to a manager and I was told one would call me about this issue and guess what here it is a day later and no call. OK I guess you don't want my business at all. I am very disappointed because I always praise Verizon. Was I wrong. The Jetpack I do not have and paying for. The phone line I have and no phone I am paying for ***? I have to call you a ... Well I want to say it but I don't want to be sued. I know you'd do it. Even though money is being taken from my pocket for services I do not have. You know there are people in jail for taking less from people. I NEED SOME HELP HERE! ARE YOU EVEN LISTENING TO THIS? DO YOU EVEN CARE? WHAT DO I HAVE TO DO TO GET SOME HELP?

Test line? A jetpack line with no equipment? Did you not receive any? Not activate any? How did yo set the line up yet not receive any jetpack?
As for the phone, that's easily remedied by activating a phone and using the line. Or cancelling. And if there's an ETF, then what happened to the phone that was purchased for that line?
I'm sorry, I'm just really confused how your could have 2 "lines" with no equipment....

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Cant pay bill help

ive had a really bad case of customer service from bt i moved house in july 2012 and rung and switched over my phone and broadband and from the day we moved in we have never recieved a paper bill through the post or had a phone call to say if our bil;l was over due. the first few months living at our new address they kept cutting our service off without warning and we would ring explain again we havent recvieved our bill and then would pay what we owe or they woulds let us do part payment or pay on our pay day and reconnect us.
today we were cut off and i ring up and they sday we havent paid since july which is wrong and now asking for 370 pounds or 270 to be reconnected why would they not cut us off before like they did in the past now i have a new born baby in the frezzing cold and snow and cnt contact anyone dont have a mobile
they wouldnt even listen to me when i saud i had some finacial diffculties and tried to arrange a payment plan

If you would like to contact one of the UK based BT Care Team who moderate this forum, they may be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Final bill help!!!

So, I recently switched to T-Mobile and cancelled my service with AT&T. The only problem was that my phone was still under the 2 year contract (I had about 5 months to go) and I can't unlock my phone untill I pay that bill. Well, the bill can't be paid on online or over the phone and my bill doesn't come until the 18th of August which is essentially leaving my phone useless for 24 days this is a huge problem is there any way I could get the bill sooner anything I can do please I'm desperate at this point. Thanks so much for your time

Your phone will not be unlocked until 14 days after you pay the final bill. You will need to find an alternative phone until that time.
You may be able to go to a corporate store and they may be able to retrieve you bill so it can be paid.
Otherwise, send a private message to with your account and contact information. If anyone can help, they can.

Various Direct Debit and Billing Help Needed

FAILURE TO DELIVER BILL IN PAPER FORMAT: Firstly when I discovered that my account number was encrypted in the email and that I could not pay the bill online, without having the whole account number in full - I contacted BT who told me that they would post my bill and it would arrive in paper form. A week later, no sign of it so phoned again and again I was told that another paper copy would be sent out - waited another week - still no sign! Got a reminder email that my bill had not been paid - doh! I knew that but I was trying to get that sorted out! So phoned again today and the guy in India or wherever the heck he is, told me that he would setup a profile on BT.com for me and this would allow me to pay online.
TEMPORARY ACCESS TO BT.COM?: The email address which this member of staff had set up on BT.com for me was identical to my old btinternet.com account minus a number! The new email address with this new account is somewhat different and when I try to edit simple information on the profile page, it does not allow me to do so. Can anyone explain why?
UNABLE TO SET UP DIRECT DEBIT: I log-in to My BT (whether it's temp. access or not) and then click on Bills and Payments but instead of more options I get a graphic which has got "Ugrade to an online account" on one side and "Help with Billing and Payments" on the other side. When I click on "see all billing and payments help" nothing happens and in fact NONE of the links work.
Would it be the better idea to re-register with BT.com and this time put the correct BT email address in, the one that i was given with this account - see if it works that way?
PLEASE HELP!!!

This is essentially a customer to customer help forum; I could make one or two suggestions which might explain things but would be equally likely to complicate the matter. It all looks a bit messy and you need to get BT's help in sorting it out. The moderators who oversee this forum are jolly good at that and you can contact them here: Contact BT Care Team.
They are busy and may take a few days to respond but will contact you by email or phone, and will have access to your account in order to put things straight.
[Edit: My daughter turned up in the middle of writing this and by the time I posted it KB had replied in similar vein.]
You can click the white star next to this message if you think it was helpful.

Billing help because of fault

Hi
Today i have recieved one months full bill after having two different faults this month one was for a few days complete loss of service the second was no broadband and partial tv service because my router broke. I can't remember the exact dates im sure they must be logged by bt. Anyway this morning ive tried to speak to someone through online chat Varsha i wasnt happy with her response she said i was due a refund of £4.25 then i asked to speak to someone else she said she was consulting with a colleague then she said i was due £9.60 not £4.25 i still wasnt convinced so i said i would ring up huge mistake. I rang up got through to a non english man (don't no name sorry) he was very rude said if i had rang him in the first place i wouldnt have got any refund in a disgusting manner i asked to speak to someone more senior because his attitude was disgusting he said he couldn't and i should just hang up which i did now im writing this. I just don't want to be paying for services which i have not recieved. Also if someone from BT reads this your customer service advisers are disgusting!!!!!!!

Hi 08pjf24,
Welcome to the community forum and thanks for your post!
Sorry that you had problems using your services this month and for the way you were spoken to. I was quite shocked reading your comments, that definitely shouldn't happen and I am really sorry for the way the advisor made you feel.
I'll get this picked up from here and straighten everything out. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Sport incorrect billing - help!!!

I signed up for the BT Sport add-on for Sky on 10 July. I have phone and broadband with Plusnet (which is owned by BT). I was told that payments would be taken retrospectively.
Yesterday BT took £18.10 from my account, which bears no relation to either the £15 sign-up or the £12 monthly payment. It also predates the availability of the service.
Can anyone explain? I've got absolutely nowhere with the (Indian?) call centre.

The BT Sport channels launch on Aug 1st at 6pm, but BT don't seem to be charging for that partial day. My latest BT bill contains an advance charge for BT Sport from Aug 2nd (plus a matching credit). BT have always charged me in advance for the fixed price services.
For eight days advance charge it would be 8/31 * £12 = £3.0967 which I assume they would round up to £3.10. Add the £15 activation fee and you would get £18.10.
So my guess is they have charged you in advance for Aug 2nd to Aug 9th because your next bill date is Aug 10th?

Billing Help Required

Dear All,
Can you please suggest me as to how to Transfer Billing data from CRM
to Non-Sap system?
Please provide me the documentation link, if any.
Thanks in Advance.
Regards,
Saurabh

Saurabh Kumar
You have a number of different ways of doing this.
Using Idocs via SAP, Using Middleware such as SAP XI, by using a non-sap off-the-shelf product or developing your own in house solution.

Phone bill help

Okay here is the issue, I purchased 2 iphone 5's back in march and they were stolen and i don't want another iphone nor do I want to be with verizon anymore. What is the process for cancelling my contract

Oh no temps! That makes me super sad to see you want to leave so soon. We have great options for replacing your stolen phones that don't involve you leaving us. Did you possibly have insurance? If you're not sure, check www.phoneclaim.com/verizon to see if you have Asurion insurance. If you happened to have bought your phone at a third-party store, you can also check with them to see whether you purchased a separate insurance through them.
Elector was correct that if a two year agreement was signed when you bought the phones, the early termination fee on a smartphone line starts at $350 and goes down $10 for each full month completed. If you decide to go this route though, we'll need to speak with you personally. You can call 800-922-0204 or follow me and send me your mobile number and a contact number where you can be reached.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport

Trying to understand Bill and exact dates of Fees.

I am trying to figure out my bill. In particular why I am getting charged the Reconnect Fees when my phones were not disconnected this time.
How do I tell when the reconnect fee was applied and for what billing period? I would like to know if the fees were from a past due or this current period.
Is there a place where I can see the exact dates when the fees were applied? As of right now I know that we get charged a month ahead for each period but when I look at the bill it only shows the month behind. For example today is January 31 and my billing period when I view my bill on the website says December 27th, 2012 - January 26th, 2013. My past due amount which I just paid was the correct amount for not having the reconnect fee and but my remaining amount is showing the reconnect fee. I want to know if the reconnect fee is listed there from the month before, December, or if it is for the month of January. I do not remember my phones being turned off when I last paid the bill at the at the end of last December. I got the text message that my bill was due and I paid it. That is why I would like to know the exact date in which the fees were applied. Right now it looks as if it is being applied to the January billing period. Unless I am wrong and I was disconnected.
If you all do not list the exact dates can you think about doing so? It would be a lot more helpful in understanding the bill when looking at it if we know the exact dates in which certain things are being applied. Right now the summary we get is a bit confusing as it is.

Thanks tikibar1 that View Printable Bill helped a bit.
@Ann154
Here is an example of part of my bill for just one of the Lines. I hope it post in a readable way. (Note: See the Line Access 01/27 - 02/26 and then the Reconnect Fee of $15.00)
Does that mean that the Reconnect Fee is for this up coming month as if I just had it reconnected?
Charges
Monthly Access Charges
Line Access 01/27 - 02/26                                    9.99
                                                                         $9.99
Usage Charges
Voice      Allowance      Used      Billable      Cost
SharePlan minutes 2000 (shared) 148 -- --
Mobile to Mobile minutes unlimited 238 -- --
Night/Weekend minutes unlimited 270 -- --
Total Voice $.00
Messaging
Text, Picture & Video messages unlimited 27 -- --
Total Messaging $.00
Total Usage Charges $.00
Verizon Wireless' Surcharges +
Fed Universal Service Charge 2.00
Regulatory Charge .16
Administrative Charge .90
Other Charges and Credits
Cellular Service - Reconnect 15.00
                                        $18.06
Taxes, Governmental Surcharges and Fees +
IL State 911 Fee .73
IL State Telecom Excise Tax 4.53
                                             $5.26
Total Current Charges for (Removed Phone #) $33.31

Verizon My Domain billing

We terminated our Verizon residential when we moved in August 2012 but retained our email accounts by paying the annual domain service fee. Last month I got notified by the following email:
Upon review of our billing records, Verizon has discovered an error in your billing. Your Verizon Your Domain has remained active at no charge. As of "September 8, 2014" we plan to correct this error and want to let you know that:
On or after "September 8, 2014", we will begin billing you for Verizon Your Domain.
The charge for this service is $19.95 annually.
Your bill will be sent to:
If the billing address is incorrect, please call us at 1-800-VERIZON prior to "September 8, 2014".
If you wish to have your charges billed to your credit card, visit your Billing Help page and provide your information prior to "September 8, 2014".
If you wish to cancel this product please call us at 1-800-VERIZON.
As always, if have any questions, please visit us at Verizon.com or give us a call at 1-800-VERIZON.
Sincerely,
Your Verizon Team
The address is my old one and when I called Verizon customer service I get transferred to the Domain desk and the recording tells me to call 1800 verizon for address changes. I thought that once Sept 8 came and went that the billing would be available online to pay, but it only shows my old residential account as being paid in full.
We have called Verizon at several times and have spent hours on the phone. The domains support desk says they can see the account but then transfer us to another number to get it updated and then those people say they can't help us without our residential phone number which was terminated. We must have talked to ten different people so far and the only people that get the issue can't help us - it's another departments responsibility. I would like to get the $19.95 paid, but I don't know how, and I don't want to lose my email addresses.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Codebase help. Applet class not found. Please help..

I have web application (WEB) and struts configuration on weblogic server. I have configured the struts xml to call a HTML under certain condition and the HTML in turn should load a applet. The HTML is getting called correctly but the applet fails to load.
My html is in the C:\xxx\yyy\web\billing directory and the applet class is in the
C:\xxx\yyy\web\WEB-INF\classes\com\zzz\kkk\jjj\billing\helper directory. The Applet class is in the package com\zzz\kkk\jjj\billing\helper . I tried all combination of codebase in the HTML but the applet is NOT FOUND.
Any help would be appreciated.
Thanks

>
The browser needs to grab the applet class, so it can
execute it locally.
I think that stuff in WEB-INF is never directly
delivered to the client -- the server denies that it
exists.
So create another directory under docroot that will
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How can i pay for music/ring tones through my phone bill?

im trying to pay for some songs and ringtones on my iphone 4, but i cant figure out how to pay for them through my phone bill. help?

How exactly are you trying to download it ? You might (depending upon what country that you are in) be able to download your past music purchases via the Purchased tab in the iTunes store app - selecting the music in there and tapping on the cloud icon should download that track/album into the Music app. Is that how you are trying to do it and it's not working ?

How to get the most from your MyBT account and rea...

If you register for free online billing at www.bt.com/youraccount you'll benefit from having your BT account information at your fingertips online.
Sign up to:
View all your bills, stored online for 6 months
Easily pay your bill or change your payment method
Check your recent usage and call costs, updated daily
Download and print your bills if you want to
Manage the features of your services, such as Friends & Family add-ons
All you need to register is an email address and your account number, which you’ll find at the top of your latest bill.
If you have previously registered for an online account but have forgotten your username or password find out how to request a new password and get your username emailed to you.
Why go Paper-Free?
You might have heard about paper-free billing and be unsure whether to sign up. Here are a few reasons why paper-free billing would be a great option for you. Here's a few reasons why paper-free billing would be a great option for you.
Get organised
Signing up to paper-free billing with My BT can save you time, and it makes finding your latest bill much easier than searching through endless cabinets and drawers for that elusive bit of paper. Copies of your bills are stored online for 6 months, so they're always there to view, download and print when you need them. One secure online log-in gets you instant access to your bill.
Take control
Signing up to paper-free billing can help you take control of your BT account, making it easy to keep track of your spending. You won't miss anything as we'll email to let you know your new bill is ready to view. You can even see which numbers have been called and how much each call has cost since your last bill.
What else can you do on My BT?
View Payments you’ve made
Pay your bill or set-up a Direct Debit
Manage your calling plans and calling features
Track an order
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To find out more and to sign up, visit www.bt.com/paperfree
Finally, here’s a quick fact for you... Millions of BT customers have already signed up to paper-free billing, helping us save enough paper to stretch 7,500 miles from London to Tokyo each year! Help us increase that amount of saved paper to reach all the way around the world.
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

You mention it is a DV/HDV Film - how did you edit it? Did you edit both formats on the same timeline in Final Cut? (What were the settings in Final Cut for the timeline?)
If you are using HDV in a timeline due to the length of time to conform the output, you may be better off exporting the entire thing for testing (small enough for HDV, though I often use AIC or 422 nowadays).
What settings are you using in Compressor? I know you mentioned many combinations, but did you use any frame controls? What was the rate? Did you use CBR/VBR?
One thing to try to get things started. Use 8 CBR and in the frame controls set them to to "Better" for all of them. Will take a bit longer using the filters but should give you an idea where you are at. (Also take a look at the self contained movie to see if there are any artifacts/picels there).
How are you watching the DVD - computer screen or burning to a DVD?

Can you restore a partial iCloud back up with out overwritting everything?

Long story here are the cliff notes... use iPhone 4 to take photos for work. out saturday, took a bunch of photos and iPhone starts locking up. happened to be by local apple store, stopped by, they ran a ck and decided to replace the phone. of course i backup to iTunes not iCloud so the photos i just took where not backed-up.
Tech switched-on iCloud back up, proceeded to do his "thing" but iCould only got a partial back-up done before. any way to find out if the partial backup includes the pictures from saturday?
Thanks Bill
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I was not aware that such a limitation existed. Try this: (disable Time machine temporarily
Click on the Time Macine HDD, and open ''Backups. backupdb' folder. You then might see another folder with you name on it. Open that folder which should show you a series of folders with a series of dates. See EX.
Select the folder with the date where the data that you want to retrieve resides. Open that folder and keep opening folders until you get to the item you wish to restore. Drag the item to your desk top.
Ciao.

BY Yahoo Anytime Plus Broadband : BT can't find my...

Hi all,
I wonder if someone could help me please?
I've been a BT Internet customer for over eight years. I set up a connection while still living with my parents and kept it on, on their phone line, when I moved out. They pay for the phone line, and I pay separately for their broadband access by direct debit. I've pretty much left it to it's own devices over the years as we've had no issues with it.
However, the connection has now dropped off. I tried to check the status of my account on the BT website, but logging into BT.com requires an account number which has been lost in the mists of time, if I ever had one.
I can log into BT Yaho and view my account details, but whenever I try to access any of the secure areas it takes me to BT.com
I rang customer services (BT Broadband technical help) who told me there was no internet service on the phone line and that they couldn't find any bt internet services attached to the account for the phone line .. ever.
I then rang the billing help line who confirmed there was no broadband attached to the account number for the phone line in question. They too could find no record of a separate broadband account on the line or at the address.
Having looked through this forum I have spotted a couple of similar issues of orphan or 'non-aligned' billing issues.
Could someone tell me how I get BT to acknowledge this 'non-aligned' account so we can reinstate the broadband service to my parents house?
I'm happy to discuss upgrading / merging accounts / packages / payments. Just as long as service is restored.
Kind regards,
Mark

Hi R34ver_00,
Welcome to the community forum and thanks for posting!
Sorry for the mix up finding your broadband billing account. I can help get you sorted from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Cheers
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Billing HELP!

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