Phone bill help

Okay here is the issue, I purchased 2 iphone 5's back in march and they were stolen and i don't want another iphone nor do I want to be with verizon anymore. What is the process for cancelling my contract

Oh no temps! That makes me super sad to see you want to leave so soon. We have great options for replacing your stolen phones that don't involve you leaving us. Did you possibly have insurance? If you're not sure, check www.phoneclaim.com/verizon to see if you have Asurion insurance. If you happened to have bought your phone at a third-party store, you can also check with them to see whether you purchased a separate insurance through them.
Elector was correct that if a two year agreement was signed when you bought the phones, the early termination fee on a smartphone line starts at $350 and goes down $10 for each full month completed. If you decide to go this route though, we'll need to speak with you personally. You can call 800-922-0204 or follow me and send me your mobile number and a contact number where you can be reached.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport

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How can i pay for music/ring tones through my phone bill?

im trying to pay for some songs and ringtones on my iphone 4, but i cant figure out how to pay for them through my phone bill. help?

How exactly are you trying to download it ? You might (depending upon what country that you are in) be able to download your past music purchases via the Purchased tab in the iTunes store app - selecting the music in there and tapping on the cloud icon should download that track/album into the Music app. Is that how you are trying to do it and it's not working ?

My iPhone 5C is completely glitching horribly, please help this is a waste of a phone bill

My iPhone is completely broke and I blame the recent updates. My phone starts typing for me, my screen has multiple horizontal lines, and drops calls frequently. My phone is useless and a waste of a phone bill. Someone help please.

There is no charge for an appointment at a Genius Bar
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/

The lock button on my iphone 5 is broken and I want to replace it at an apple store but I haven't paid my phone bill for AT&T so my phone has no service. Can i still replace my iPhone 5 whether or not i have to activate my phone with AT&T? Help please

Earlier i meantioned that my lock screen was broken. That was a mistake its my lock button i apologize. But do i still have to pay for my phone bill and activate my AT&T account in order to replace my iPhone 5 at an apple store?? Or not because of the one-year warranty??

The lock button on my iPhone5 has also started acting up. Extremely annoying. I have to get it replaced, but I've dropped my phone once and there is a scratch on the top left corner of the phone, so I'm not sure what the warranty says about this situation.

When on=line banking, or checking my cell phone bill, I can't download my statement or phone bill, the page will pop up, but will remain blank. No problem with I.E. What setting needs to be changed???

When I'm on a secure site, like my bank, or my cell phone account, I can't download my bank statement or cell phone bill. If I click on my bank statement, it will take me to a page with the list of my statement months. When I click on a month, another page will appear that says "about blank", but then nothing appears on the page. I'm guess it's a security setting, or a proxie setting, but I don't know which, or what to change it too. Help?? If I use I.E. (which I hate to use) everything works okay. Same problem if I try and download my cell phone bill from Verizon. Thanks

Thanks for your help firstly.
No I don't have any firewall that I know of that could affect the Desktop app. I have reviewed the link you sent across and the results are as follows:
1. Make sure you can connect to the internet.
Yes, internet is all good... no problems here.
2. Make sure that you can access secure sites:
Yes, I can access secure sites as tested by the example in the list (https://www.adobe.com).
3. Check your hosts file.
Test successful after going to: https://lm.licenses.adobe.com
Moving on to reset the hosts file...
I've followed the instructions and I get to "Select the hosts file and open it".
If I simply double click, then the default is to open in TextEdit.
Once open, I go to find File > Save As, but it only says, "Save a Duplicate" and then once I save a duplicate, I don't know where to save it because the Save window only shows the basic folders and I don't know how to get back into the /etc folder from the Private files.
More instructions please, if possible?
Thanks again

Cannot view PDF of phone bill

Since the latest update I am getting really frustrated with the security, it is a pain all i want to do is view my phone bill - it is a PDF from my account on Virginmobile, the Mozilla help discussion is a circular message with no solution. I have made the updates automatic I have installed a PDF viewer, I have tried restart and all NO luck and I am now out of time..... I have to just not use Firefox as my browser to get the bill and if this is the same for my other accounts I will have to make another browser the defalt :( !

Hi Phil,
Sorry to hear you've been having trouble viewing PDFs pf your phone bill; it does sound frustrating.
I'm with Virgin Media as well (for internet and TV) and can access my bills okay, so there must be a way to solve your problem.
To get started, you please give some more information about the problem? What happens when you try to open the PDF? Do you see any error messages? Does any extra software load?
In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]]
Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem.
Thank you!

Numbers / names on phone bill

Before this new system I had created an address book and virtually all the numbers on my phone bill came up as names which enabled me to allocate costs from the 150 or so numbers which are in the address book. While the address book remains, all the names allocated to numbers have gone so that I am faced with a long list of numbers on my phone bill. Whilst it invites me to suibstitute names for numbers, I am effectively being asked to start again with something I have built up over a number of years. Is there some way in which I can call back all the names or have the pages been revamped with the deliberate intention of upsetting customers and perhaps sending them to other providers? I write both as a customer and a shareholder.

Hi Marylynn1949,
Welcome to the forum.
I can add your details to the fault report, as I mentioned in Crayfish's thread is it a known problem with some eBilling profiles and it's being worked on.
Please drop me an email with your BT account details and eBilling username to [email protected] and I'll get back to you.
All the best,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Strange item on recent Phone bill

Hi. Can anyone throw any light on a strange item thats appeared on my phone bill received via paperless billing, today. I've been charged 31p for a 6 SECOND phone call......it lists it as 123 in the 'person called' and the type of call is named a Timeline. I've never heard of it. I never made that call, and heaven forbid, at THAT extortionate amount for such little time....should 'it' have lasted any longer!! Nobody else in this house uses the phone - and the only number I MIGHT have dialled at THAT time of day would be 1471 to find out if anyone called whilst I was out. Who are these Timeline calls from and whats this 123 number ? If anyone can help solve my curiosity then I'd be most grateful. Thanks.
Solved!
Go to Solution.

IceFoxx07 wrote:
Thanks for your reply - but I never dial a speaking clock and as it happens have dozens all around this house - so I don't understand why I'm being charged for a service that I'd never dream of using......but thanks for informing me. Time to get on to BT - 31p here and 31p there and how many millions could they make if folks just DON'T check their bills ? Thanks. IceFoxx07
Hi. Welcome to the forums.
Did the online bill give a date/time of the call ?
It is possible that you made a call to 0123 xxxxxxxx, and by mistake missed the initial zero ? Then hearing something down the phone, hung up after those 6 seconds.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Huge phone bill for one call!

Hi there,
I am writing on behalf of my neighbour, who is having an issue with a recent (talktalk) phone bill.
The last phone bill that came through showed up as charging around £80 for a single call, which had apparently lasted hours. I suspect that the problem is that the phone reciever (his end) was not properly replaced, even though the reciever at the other end was.
Does anybody have any advice for disputing this charge? Is there any way of proving that the person at the other end had put the phone down?
Any help would be greatly appreciated!

Hi. Your neighbour might get more assistance in the TALK TALK forums. I do remember that they used to put a sqeal on the line if you did not hang up properly, don't know whether they still do this.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

If I am going out of the country will turning roaming off work or will I still be busted with a big phone bill?

I am going out of the country tomorrow and was wondering if I turn off roaming will it work or will I be getting a nice big phone bill ? I have heard of some people getting charged with a lot and others turn airplay mode on but don't recieve messages when they are connected to wifi or when they turn airplay mode off. Help please ?

Hello, Quinny56.
Thank you for visiting Apple Support Communities.
Here is some information that you may find helpful with your question.
iPhone and iPad: Using cellular networks while in another country
http://support.apple.com/kb/ht1807
Cheers,
Jason H.

Phone bill

I can't pay my phone bill cause I have no job , I need to contact someone so I can talk to bout this I don't wanna talk on the phone I want to email I really really need help I'm going crazy.

You can private message with your account and contact information and someone will get in touch with you. AT&T is not a charitable organization. If you can't pay your bill, they will suspend your service. There are some organizations that provide cell phone service for people that can't afford phone service. maybe you should contact one of them.

I erased an iphone on find my iphone , so i wanted to know what happened and I erased my without a sim card and now I says I cant go on it until i put in a sim card. Did i ruin the phone please help thanks.

I erased an iphone on find my iphone , so i wanted to know what happened and I erased my without a sim card and now I says I cant go on it until i put in a sim card. Did i ruin the phone please help thanks.

You did not ruin the phone, you will need a sim card to activate the phone and then connect the phone to itunes and do a restore from back up.
http://support.apple.com/kb/HT1414

So with iMessage, i am not getting messages on my 4S, only on my MacBook Pro. I don't want this. I only want texts sent to my phone. HELP!

so with iMessage, i am not getting messages on my 4S, only on my MacBook Pro. I don't want this. I only want texts sent to my phone. HELP!

did that. now getting no messages on anything. opened up messages on the Mac and saw i had been sent many that never showed up on my phone.
I tried sending a text with iMessage turned off and while it said delivered, doesn't look like it was ever seen.

HT4901 i am trying to delete my find my phone app on my computer for my ipad because my ipad is not working and i cant get into it. i need to restore my ipad but cannot do that untill i switch off find my phone. please help!

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Go to http://www.icloud.com in your computer's internet browser. Sign in, go to Find My iPhone, locate your device there.

How do I get my phone billed corrected without wasting another 3 hours?

On March 3, 2015, I ordered two “iPhone 6 plus 64 GB” along with 2 protective cases from verizonwireless.com/. The iPhones were on the edge plan, one was an upgrade and the other was a new line being transferred from Sprint. They were to be shipped overnight. FedEx attempted delivery on March 4, 2015, but we were not at home at the time. There was a snow storm on March 5, 2015 so I don’t think there were any deliveries that day. On March 6, 2015, I checked the tracking information as I had not received the packages yet. The tracking information said they were delivered but I did not have them. I had to call FedEx twice on March 6, 2015 to find out where they were delivered. They called me back and told me they were incorrectly delivered to the Verizon store and were going to attempt to retrieve the packages and redeliver them. I called FedEx back on March 7, 2015 and found out they were delivered to 14937-C Shady Grove Rd, Rockville, MD 20850, which is The Wireless Center, Inc. an authorized Verizon retailer. I went to this store that morning and the store clerk told me that he remembered them receiving two packages with iPhones and cases, and they didn’t know what they were for. He looked about the storage room a few times but was not able to locate them and called his store manager who was on his way to the store. I came back later to the store and spoke with the store manager and he told me they didn’t have my packages and that I would have to call Verizon to resend the phones. I called FedEx again on March 7, 2015 to let them know that it was unlikely that they would be able to retrieve the packages. I called them again the following week on March 10, 2015 and they confirmed that they were unable to retrieve the packages (Spent a total of 37 minutes on the phone with just FedEx trying to track down the shipments). I also called Verizon Wireless on March 7, 2015 to get new iPhones shipped. I told the customer service rep. the above information and requested to get new phones sent. She told me that she initiated a “ticket” and would call me back in 24 hours and she confirmed that she would be able to call me in 24 hours as the following day was a Sunday. I never received a call back from this customer service rep. I called Verizon Wireless again on March 10, 2015 to check to see if new iPhones were sent and when I should expect to receive them. The customer service rep. told me I should call back tomorrow as there was no update to the “ticket.” So I called back on March 11, 2015 and got the same response that there was no update to the “ticket” and to call back tomorrow. So again I called back on March 12, 2015 and at that point I just wanted the nightmare over and the orders canceled and refunded so I could maybe try ordering again at a later time(Maybe with another phone carrier as my years of loyalty was running thin). The third time was the charm so I thought, the customer service rep. on March 12, 2015 told me the orders were canceled and my plan would go back to what I had before the orders as well as refunds for the protective cases. Well that has yet to correctly happen. I received a refund for one of the protective cases on March 12, 2015 for $35.76, but still have yet to receive a refund for the other protective case that was charged to my credit card on March 4, 2015 for $27.81. I got a huge surprise as the nightmare continued, when I got my March 15, 2015 phone bill. It had all the charges for the new iPhones as of March 4, 2015 that I never received. So I called Verizon Wireless again to correct. The customer service rep. said it would be corrected on my next phone bill. So I waited for my April 15, 2015 phone bill and it was missing the credits that I was supposed to receive and still charging me for the edge installments for one of the iPhones that I never received. So here I was again calling Verizon Wireless, this time the customer service rep. told me that she initiated two forms to process the credits and I would be contacted within 7-10 business days. Which is where we are now, still waiting for billing credits and having already spent over 120 minutes on hold or speaking with Verizon Wireless customer service reps. and another 37 minutes speaking with FedEx customer service reps., not to mention the 20 plus minutes ordering the phones and the other 20 minutes spent trying to recover the packages at the Wireless Center, Inc. store. Over 3 hours of my time wasted and I have got nothing and the issue is still not resolved.

1st - any charges on a credit card, call the credit card company and dispute those charges
2nd - get all your paperwork together and in order of the timeline of events and file an official complaint with Verizon.
http://www.verizonwireless.com/dam/support/pdf/Notice_of_Dispute.pdf
HOW AND WHEN CAN I DISPUTE CHARGES?
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE.

Phone bill help

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