Final bill help!!!

So, I recently switched to T-Mobile and cancelled my service with AT&T. The only problem was that my phone was still under the 2 year contract (I had about 5 months to go) and I can't unlock my phone untill I pay that bill. Well, the bill can't be paid on online or over the phone and my bill doesn't come until the 18th of August which is essentially leaving my phone useless for 24 days this is a huge problem is there any way I could get the bill sooner anything I can do please I'm desperate at this point. Thanks so much for your time

Your phone will not be unlocked until 14 days after you pay the final bill. You will need to find an alternative phone until that time.
You may be able to go to a corporate store and they may be able to retrieve you bill so it can be paid.
Otherwise, send a private message to  with your account and contact information. If anyone can help, they can.

Similar Messages

  • Need help with final bill - where to turn?

    This seems like a silly place to ask about a billing issue, but here goes.  My final bill with Verizon Wireless is messed up.  I need to communicate with someone other than Chat - been there, done that, no resolution.  Can a Verizon rep help me here?

    Thanks for your reply in the Forum.  The account with the billing problem is (removed).
    I have paid my Verizon bill through CenturyLink for years.  I terminated my Verizon service on 8/27, the end date of my contract, and had my cell number ported to AT&T.  The most recent bill from CenturyLink had no Verizon charges.  The prior month’s bill from CenturyLink was paid, including Verizon service to the end of July.
    Last week I got a paper bill in the mail from Verizon for service for the period ending August 25.  Since I had not paid for August through CenturyLink, I sent Verizon a check for the billed amount, $35.47.
    A couple of days later I got a second paper bill from Verizon saying I owed $3.55.  It looked to me that Verizon had processed the August bill through to CenturyLink, and then reversed that transaction.  The check I mailed is not shown on the second paper invoice, and has not posted to my checking account as of a few minutes ago.
    At this point I have paid Verizon $35.47 for August service, but I have a bill from Verizon for $3.55.  Online at My Verizon the balance is $2.45.  I think I am square with Verizon and my account should be closed with a zero balance.
    Thanks.
    >> Personal information removed to comply with the Verizon Wireless Terms of Service <<
    Edited by:  Verizon Moderator

  • Anyone help with final bill?

    I tranferred to plusnet in february using a mac code. Transfer of broadband and phone line went through as expected but BT customer help say the advice of transfer is still sitting at open on the BT system. Subsequently my bills from then include anomalous broadband  and phone rental charges. The latest BT advisor asked me to contact plusnet and have them resend the request. Plusnet say this isn't possible technically but they were aware of problems with the BT system not accepting mac codes properly earlier this year. They did provide access to system notes showing service transfer progression at their end.  I could forward these screen captures as pdfs to anyone with the authority to enter correct dates into the BT system. Hopefully this would autogenerate a more accurate bill? I've tried sorting this out by phone about five times since february and seem to be at an impasse. Any advice welcome.
    Solved!
    Go to Solution.

    I'm having the same problem with these a-holes. I've been trying to put it right for over six long months now . Disgraceful,deplorable rabble . They deliberately go out of their way to screw the private customer as that is the small change business ....the big bananas come from their Corporate Accounts ,who probably just pay whatever they're charged without question , as the money is coming from a bottomless pit/corporate account as opposed to a private account .
    They tried the same ruse on me saying that the new provider had not done this, that and something else - and said that it was up to me to sort it all out . The new provider HAD in fact done everything correctly , it was the dopes at B.T. again.
    Headless chickens . Left hand - right hand . They go out of their way to make simple things unneccesarily complex, call you a liar and basically do everything possible to make the problem worse . God only knows what little extras will be added to my final bill  BUT AS GOD IS MY WITNESS I WILL FIGHT THESE B#STARDS ALL THE WAY TO THE COURTS REGARDLESS OF HOW MANY "SHAVEN HEADED GEEZERS WITH TATTOOS, BIG BOOTS AND DODGY DOCUMENTS" they send.
    what DO they get out of it ??????      

  • Help to determine Active and Final Billed Contracts

    Hello folks,
    I'm coming from the BW side and I seek to understand how Final Billed for an Active Contract is defined. These is two part to this question,
    1. How do you define Active Contracts
    2. How do you define an Final Billed for an Active Contracts
    Can someone here shed some light on this? Thanks.

    Hi,
    Active Contract is created during the process of Move In where the Move Out date is blank on display contract screen.
    You can see active contract on display installation (es32 transaction) screen.
    You can check the Active contract details for a Installation using "EVER" SAP table.
    Final billed contract means a customer has moved out. If you click on "Billing Periods" button on display installation screen you will get all the previous final billed contracts for installation. For Final billed contracts there will be a Move Out date populated on display contract (es22 transaction) screen. You can also check all the Final billed contracts for a Installation using "EVERH" SAP table. For final billed contracts there will be a Final move out Invoice document.
    Please let me know if this solves your queries.
    Thanks,
    Mayuresh

  • Final bill is incorrect and being threatened with ...

    I moved to PlusNet for broadband and phone in November. I paid my November bill, which actually left BT owing me money, and cancelled my direct debit. Good thing I did as they decided to keep charging me and now three months later are still chasing me for £50 I don’t owe them. I called every month as each new bill arrived to try and sort it but was assured each time to ignore the bill and it would be sorted out. It's now February and I am being threatened by email "We'll pass your details to a debt collection agency, which could affect your credit rating and any future credit." BT.
    I have no more confidence in BT’s call centres now so I am emailing, tweeting and posting on forums to desperately try and get this sorted out. Please please can someone within BT answer me and finally give me some resolution?
    All bill and phone call details below:
    Broadband transfer date – 27th Nov
    Telephone line transfer date – 12th Dec
    Last paid Bill was on 21st Nov for the period 11th Nov to 10th Dec (You can see this over pays when both service are combined)
    Dates called after receiving on-going incorrect monthly bills:
    13th Dec at 13:44 – Told to ignore the incorrect bill and await a final one that I was assured would resolve the error.
    12th Jan at 10:43 – This time I was transferred to Luke in the UK based Customer Options Team. I was told my phone line order was incorrectly left active so charges continued past the 12th Dec. Luke told me it would be fixed and back dated so the additional charges for phone and late payment charges removed. Told to await a corrected final bill.
    26th Jan at 13:37 – Received a bill in the post still asking for £50 which included late payment charges and called BT customer service. I was assured this was still not my final bill and I would get a correct one soon.
    19th Feb 19:52 – I received another bill electronically along with a threatening email. I immediately called customer service and was speaking to a customer representative when the line went to a ringing tone mid sentence. I was then greeted by an automated message saying that the office was now closed and to call back tomorrow. What an awful customer experience.
    Regards
    Duncan

    Welcome to this forum.
    This is a customer to customer forum only, where forum members, who are only BT customers, can help each other with BT Retail products and services.
    Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
    I am assuming that you were out of contract with all your BT services, and there were no cancellation charges to pay.
    I have asked a moderator to provide assistance, they will post an invite on this thread.
    They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
    Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
    Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
    For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
    They will respond either by phone or e-mail within 5-6 working days.
    Please use the tracked e-mail, to reply, not via the forum. Thanks
    This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
    When you submit the form, you will receive an enquiry number, so please keep a note of it
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Trying To understand My Final Bill (not a rant :) ...

    Hi all,
    I have recently switched my broadband and phone to another provider and as i was switching within my contract i am being charged as i a expected.
    As my final bill is not broken down in detail i do not know why it does not tally with what i had calculated using the costs provided HERE.
    I want to ring up to dispute the ammount but also want to make sure i have all my ducks in a row before i do incase i have missed something obvious.
    Here's the run down, i am well outside the original contract period but it was extended by 12 months when i got BT Sports. Confirmation email says this was on 16th June 2013. I realised when it was too late that i extended it by a further 12 months when i increased my cloud storage to 50gb, confirmation email says this was on Aug 9th 2013. So i assumed that my most recent 12 month contract would have expired on Aug 9th 2014. 
    I am/was on BT Total Broadband Option 3 with unlimited evening and weekend calls. The switch date to my new provider was 12 May 2014. By my maths i make this just under 3 months was left to run on my contract. Using the link i put above i expected my final bill to be (rounding it up to 3 months to be safe) 3 x £15.25 = £45.75. 
    My final bill came to £135.28. Alot more than anticipated. If anyone is willing to help explain where i have gone wrong if i have or tell me where BT have gone wrong so i have my facts straight before i ring them up it would be most appreciated. 
    I am sorry that this is not the most exciting post in the world.

    I thilk you'll have to ask them.  The only things that I can think of are:
    They think you have renewed your contract again at some point, or
    They are charging you cancellation fees for other services as well.
    There was a lot of mucking about at the beginning of this year with services that used to be free, but BT started to charge for them.  However you could avoid paying by signing up for (yet) another 12 month contract.

  • Account Sent To Collections Even Though The Final Bill Was Paid In Full, Twice

    Hello World,
    Yet another Verizon billing boondoggle.  My account was sent to collections this month, even though I paid the final bill amount in full, twice.  I have 2 confirmations from Verizon that they received my payment; they took the money out of my account twice, and then mysteriously redeposited the money back in several weeks after the payment, with no notification of why or attempt to contact me.
    Here's the synopsis:
    In August, I moved out of the apartment where I had the internet-only account (no TV or telephone line associated with it.)  I called to cancel and was informed that I'd get a final bill.  When the final bill arrived in September, I paid it on 9/14 via the online portal.  I received a lovely email payment confirmation and the money was deducted from my bank account.  Everything was hunky-dory.  
    Then, on 9/30/13, the payment is refunded to my checking account.  A bill dated 10/1/13 is mailed out, which I again pay, this time on 10/15/13.  I get another payment confirmation, and the money is deducted from my account.  Then, on 10/29/13, the payment is refunded to my checking account.
    I was all set to repeat the process for a 3rd month in a row, when instead of a Verizon bill, I get a collections letter from IC Collections dated 11/1/13.  Thanks Verizon!  As you don't know or care, I'm in the midst of getting a mortgage and you sending this bogus claim to collections has dinged my credit score - way to go!!!
    I tried contacting Verizon directly, but the phone system won't talk to me - because they've transferred my account to IC Collections.  The nice lady at the online chat, Katelyn, for with whom I waited 20 patient minutes to chat, was apologetic but couldn't help.  At the end, she told me it was a billing issue, and not her department - even though I was chatting with the Payment Arrangements / Final Billing portal!
    Well done, Verizon, you've successfully lost another customer.  My new place has super fast internet from a competitor.  I don't plan on dealing with your lousy service again.
    Adios! 

    Hi BillProblemo,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

  • Where is my final bill?

    I have been disconnected by BT by mistake after it mistakenly thought I had underpaid a cheque. It was Bt's fault as the cheque was written properly. So after Christmas and New Year without broadband and telephone, I got a new account number - which I did not ask, yet BT said they finished my account by mistake. So I finished my account with BT  - this time for real - and moved to another provider. Yet I went to my BT.com to check for my final bill, which should be a refund really since I have just paid a bill in advance and when I was given a new account they told me there would be no strings.  As I was saying, I went to BT.com and not only there was no final bill, also there was no sign at all I finished with BT and it was saying my next bill is due in April!
    Can a moderator help sort this mess? I hate calling BT as there are  the Indian call centres and I cannot understand what they say.
    Thanks in advance

    Hi Excustomer,
    Thanks for posting. I'm sorry for any confusion with the bills. I can look into it for you. Drop me an email with the account details and alink to this thread for reference. You'll find the contact details in my profile.
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Refund on a final bill.

    Hello
    How long does it take for a refund on a final bill?  I received my bill a few days ago and said that I don't need to do anything, that the amount will be credited to my bank account.  But it doesn't actually indicate a date and I'd really like to get my refund sooner rather than waiting for weeks later along for it

    Live Chat should be able to advise. They are usualy more helpful than the phone helpdesk plus you can keep a copy of the conversation.
    You can click the white star next to this message if you think it was helpful.

  • How to pay my final bill after switching carriers???

    I switched to a different carrier at the end of June. I was on auto pay and as usual I received an email from Verizon Wireless regarding my final bill. The email said that the automatic payment would be made on August 7th. However, it is now the 15th and the payment has not been deducted from my checking account. So, I am wondering if there is something different that I have to do to pay this since I am no longer a customer? If so, why does Verizon Wireless not inform you of this?
    I understand that Verizon probably makes this difficult to punish people for switching carriers, but you lose customers who might consider coming back in the future by giving them a bad final experience. It would seem to me that a customer's online My Verizon account should be kept active until their final payment is made or alternately, Verizon Wireless should send a paper final bill. I have a stellar credit rating and the last thing I want is for this to go into collections for a lousy 70 cents... especially since I WANT to pay it.. HELP!

    A paper copy should have already been sent to the address of record on your account.

  • Ruined credit by Verizon from a final bill that was NEVER sent

    I have the exact issues as MANY Verizon customers. I was a LOYAL customer for at least 10 years and moved Verizon services with me twice. My last move I wasn't able to use Verizon so I was forced to use another company for internet and cable. Showing appreciate for my years of loyalty, Verizon decided to RUIN my credit without even a phone call or letter informing they were going to do so. I gave them my new address, returned all equipment and paid what I thought was my final bill. I didn't find out I had anything outstanding until I received a letter at my new address from a collection agency. I got this letter right as I was trying to qualify for a new home. My credit score dropped 100 POINTS!!!! Somehow the collection agency had my new address but Verizon never entered in their system OR sent me a final bill. I have disputed this charge with all 3 credit companies and Verizon STILL will not remove. Apparently, if you are loyal to them for MANY, MANY years, never miss a payment, were never late and have no choice but to use another company for service they want to ruin your life for 7 years. I called Verizon MANY times, spent hours on hold and speaking to rude, uncaring, unprofessional reps and was hung up on several times. You can't reach anyone that can help you - they transfer you from one department to another and get ZERO help. This is the WORST COMPANY I have ever dealt with and I will NEVER use any of their services again. I am unable to move and get a new home now because I was loyal to Verizon for YEARS. Thanks Verizon for ruining my life over $80 ...YEP $80!!!!! Not sure if any of the other Verizon former customers that now have ruined credit found a way to resolve this. If so, any help would be GREATLY appreciate as Verizon has no intention of doing the right thing. JG

    I am very sad to hear that this has happened.  I always have problems with Verizon but I do not call the contact number located on the website.  I google "Verizon corporation" and call that number to speak with a more professional individual.  I have received positive assistance in each situation (sad to say there was more than one issue).  Anyway, I suggest you not speak with an agent on the "Contact Us" number.  They are very rude, non-caring individuals.  Hope this helps so you can by your home. LA4God

  • No refund of money owed yet from final bill

    Hi,
    I recieved a final bill and am owed money.  The billing department over the phone was of no help.  All equipment has been returned and accounted for.  Can someone please work with me to process the money owed.

    Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

  • I need a copy of detailed final bill. Please send/email me one. Where can i get it ?

    I have tried to find my detailed bill online with charges broken down. I cant find it.
    Can some one please help me ? I have been a verizon customer for 3 and a half year, hoping you will get  me this ASAP.
    Please answer.

        No problem aubrey27xoxo! I'll be happy to help get the final bill for you? Do you still have access to your VZW online account? How long has it been since your account has been closed? This link should help out: http://www.verizonwireless.com/support/pay-bill-faqs/
    VanetrisC_VZW
    Follow us on Twitter @vzwsupport

  • Best way to do mass final billing?

    Hello, what is the best approach for mass final billing of a given list of accounts which belong to different bill cycles? The objective is to avoid having to do it manually.
    Thanks in advance for any suggestions.

    It depends on how you have setup your Accounts and Service Agreements.
    When the last service agreement linked to an account is stopped, the account’s bill cycle will be changed so that the account will be final billed when billing next executes. Refer in the help documentation to What Happens At Finalization Time? for more information.
    Obviously you can always run a simple SQL script to update the Bill Cycle of a list of Accounts, but make sure you consider the consequences of doing this.

  • Isu final billing

    hi Guys,
    you seem to be experts, I wanted to ask you a question. that's the firt time I use this forum..
    I have seen your name few times so I think you can help me.
    Here is my issue:
    Account has already been billed and invoiced but no Meter reading Order for the final bill… have you a solution or workaround… I tried to create a Meter reading order using EL01 but the type of meter reading as final bill is not available.
    Could you help me?
    Please
    Baday

    Hi,
    Meter reading order for move out will not be created using transaction EL01.
    Once you create a move out document using transaction EC55E, you will be able to enter the final reads in 'meter reading data' tab.
    MR reason for Move out will be '03'. (Final meter reading at move out).
    Hope this helps.
    Regards,
    Monis Shakeel

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