Billing Matter
How do I contact someone at Skype over a billing issue. I have an email from Skype saying a refund has been issued but when I look at my credit card account the amount that was supposed to be a refund is a further debit from my account.
Hi, Velocanada, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
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Similar Messages
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I've talked to a dozen Verizon reps & spent nearly 50 hours total including online (MyVerizon,chat, email, et al) and am in tears in my PJS now needing to shower 12 hours after starting my inquiries yet again today for what should have been a simple billing matter. I've been given the "wrong department", agents who say the exact opposite of the one I spoke with earlier, and phone numbers to call that "do not work from my calling area" (I DID say that these are attempts to fix a billing issue and fine out my new price for next month while traveling as 4 days were not sufficient to get the answers so am not home in that calling area or even USING Verizon for calls or internet while away). The conflicting info is the nightmare: An agent I can name plus 2 screenshots (one from "Automated Agent", one from "Pay My Bill" result screen) says I have NO payment due. Yet, my credit card company says you have not billed me! Please help get my money to Verizon in under 10 minutes! I can't take it anymore.
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.
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Data charges when device not in use
Last month I received a bill for over $950 in data overage fees.
When I contacted Verizon for an explanation, it turned out no one could tell me day by day what the charges were. Essentially I was told, your device, your use, your charges.
Eventually, someone contacted their fraud department on my behalf, and I was told there was no one else using my device. I don't even know how they could determine this.
I was also told there was use during times the device would not have been in use unless someone was somehow hacking into it without my knowledge and clearly without my consent.
So far, I have been told that Verizon may be willing to work with me on these overage charges, but all I get when I ask for help is told the particular person I am talking with cannot help me, but maybe I can try another department.
I have spoken with management who likewise passed me off to someone else.
I am wondering if anyone else out there has had similar problems with Verizon? Has anyone found anyone who has helped them through a billing matter like this? I am thinking either this is a billing error or someone can access my device without me knowing about it, and from far away, as no one can get that close without me knowing about it.
Help, anyone?These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless Community at http://community.verizonwireless.com/ -
Is there a phone number for customer service?
Does anyone know a phone number to iTunes, that I can discuss a billing matter with a person?
There is no telephone support.
Click Contact US at the bottom of this page to contact itunes support -
Just don't want to find out Wednesday that my order was cancelled or delayed because the credit card has a different billing address than the account. If they check the validity of the card at the time you pre-order I don't see it being a problem.
Oh, should mention I ordered right at 3AM (EST) on the 12th and got a Confirmation email with a Deliver by: 9/19/14 but when you try the "Check Status page" it spits out "Expected Ship Date: Not available at this time."
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.
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Google Play and Bill my Telstra account
If you're a Telstra mobile customer with an Android device, you can now bill your Google Play purchases (such as apps, games, movies, books and even music) to your Telstra account. Or if you're on Telstra Pre-Paid you can pay for your Google Play purchases from your main account balance, providing you have sufficient funds available.
Charge an app to your Telstra bill or pay with your pre-paid recharge credit
You will firstly need to have a registered Google Play account. Then follow the below steps to successfully bill an app, movie, game, book or music to your Telstra account:
Step 1
Choose your app, book, movie, music or game
Step 2
Click Accept and Buy
Step 3
Select Bill my Telstra account
Step 4
Confirm your billing details
Step 5
Click Accept and Buy Once your payment has been authorised you can then open the app, game, movie, music or book
Note:To purchase via your Pre- Paid account you will need sufficient funds available from your main account balance to cover your purchase. You are not able to use your Bonus Cap Credit to purchase apps, books, movies, games or music.
Things you should know about 'bill my Telstra account
You can set your spend limit to $0 which will grey out the 'Bill my Telstra' account option. You will still be able to pay for items via credit card. You will need to call us on 13 22 00 to set up or change the spend limits.
Your 'Bill my Telstra account' is greyed out because the content that you are about to purchase has exceeded the limit for carrier billing which is set to $100. Please use a credit card to complete your purchase. Alternatively you can increase the per month limit by calling us on 125 111. This can be increased to $500 per month but has to be done in $100 increments. Pre-paid customers have a $500 per month content spend limit.
Your 'Bill my Telstra account' is greyed out when the content that you are about to purchase has exceeded the content spend limit for a one off' app, book, game, music or movie purchase using Bill my Telstra account as a payment option. This limit is set to $100 and can't be increased. If you want to purchase items over this amount you need to use a credit card.
You can set your 'Bill my Telstra account' for Google Play or other BigPond content services spend limit to $0. This will restrict the service from purchasing any app, movie, book, game, music or BigPond content service like AFL Live.
Google Play can identify you as a Telstra customer from your SIM card, so even if you bring your own device (BYO) to Telstra you'll still be able to access Bill my Telstra account.
Bill my Telstra account won't work outside of Australia. You can however use your credit card to purchase apps. Make sure you set up International Roaming before you leave Australia and or take up an International Roaming Data Pack. Pre-Paid customers international roaming is automatically activated.
Bill my Telstra account for Google Play content includes in-app purchases.
Free downloads or credit card transactions will not appear on your bill, only charges using 'Bill my Telstra account' or any chargeable Google play transactions will appear on your bill.
You can check your list of purchases within your Google Play account. An email receipt from Google Play with an Order Number should also be sent to you when you make a purchase. Otherwise you can check your Telstra unbilled data by contacting us on 125 111; you can also view Pre-Paid usage - however, while our systems update regularly, as data is coming in from third parties, you should not necessarily expect data to always appear in our systems on the same day.
Bill my Telstra account for Digital Content Services is only available on devices with a SIM (e.g. not T-Hub), so you should have PIN security set. You also have the option of setting Google Play to request a log in for every purchase attempt.
Things you should know about downloading apps and downloaded apps, including app refunds
If you are logged in with your Gmail, then all the content you have downloaded (both paid and free) can be transferred between devices.
If you are moving from Pre-paid and have excess credit, you can use the credit to purchase Google Apps and transfer them to your new device before you migrate off your pre-paid service. But remember you need to choose an Android device on the Telstra network.
Once an app is installed, customers may be required to pay for premium elements such as live streaming, live events, live traffic for Navigation, credits for gaming etc. These are in-app purchases. A paid purchase is an outright payment to purchase that app, and that happens upfront before downloading.
Bill my Telstra account is limited to transactions under $100 each. A lot of shopping apps are free to download and these apps usually allow you to purchase large price items via credit card, Pay Pal and other new payment technologies due to the large dollar amount.
You have 15 minutes to return an App you don't want after the transaction and download has completed. There is a refund button within the app and process you need to follow to return the app. You won't be charged as long as you return the app within 15 minutes. This only supports App, Book, Movie, Game or music purchases, not in-App purchases like AFL Live or NRL Live monthly subscriptions.
You need to contact the app developer first, which can be done via email within the App. If the app doesn't work for your Android device they are obliged to agree to refund the money. If they do agree to a refund, a process between the app developer, Google and Telstra will be triggered.
If the app developer rejects your request, you can contact Telstra directly by calling the customer care number on your Telstra bill and we will discuss options to refund your money. However, you must first contact the developer and provide proof they have rejected the claim.
Telstra processes refunds from Google weekly. If a refund was requested within a week of the customer's bill cycle, it may not appear until next month's bill cycle.
If there are multiple refunds in a month (e.g. for 2 games), the TOTAL refunds for the month will appear as ONE Google Play line item on the Telstra bill. This just appears as a generic 'Google Play' refund and does not name the individual items purchased. This is different to purchases which each appear as individual line items with the name of the item purchases.
Charging for Pre-paid is real time. If the application isn't up to standard and you return it you will have the recharge credit applied back to your account but only if you return it within 15 minutes It may take up to seven days for billing data to appear on your account but it should usually appear within 24 hours. Our systems update bill data every few hours.Google's advice is that billing data may come through in up to seven days but usually this happens within one day. Purchases made less than seven days before your bill cycle start date may not appear until the next month's bill.Re: Google Play and Bill my Telstra account
Purchased t80e at store 00323 yesterday to enable access to emergency+ via googles playstore(store transaction no 81080 )followed the prompts and succeeded but somehow blew my 50+ dollar prepaid credit and had to recharge this afternoon (mobile no.0498612097) where did it go and have I got an equivalent credit in some other area,pls Can I speak with someone about matter please -
Premiere Elements 7: track matte key video effect does not work?
I want to use the track matte key video effect to fade out some cropped video clips. So I did a test:
first track: video clip
second track: PNG file, black with white circle
third track: video clip with FX with second track (here: Video 5) and luminance
As you can see in the picture the small preview pic above the effects shows the effect like I expected: a circle with the content of the third, lowest, clip. But the large video preview shows the first clip.
What did I do wrong?
I tested other settings and track orders. No efforts.Bill, thanks again for your help! Good tutorial. That's what I need in principle! My try was a bit more complicated ...
But I can't help. The white area stays (see screenshot top left corner). Only some of the small blurred area around the shape shines through as I could see playing around without blurring the video clip.
I used:
title with white (it is 100% white) shape and blur effect above
video clip with track matte effect and matte alpha on the title track, reversed (blur effect on whole clip like in the tutorial)
Rendering and export does not change anything.
I'm feeling a bit stupid. -
i created a new apple id and as my billing info i put in my itunes card number. i still have $18 dollars left in the account but it wont let me buy anything else because it constantly asks for my billing info and i now put none as my payment method. how can i buy stuff again?
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
Step 3 is important, no matter whether you do this on a Mac or an iPad / iPhone:
Important: Before proceeding to the next step, you must download and install a free application. ...
Important: Before proceeding to the next step, you must download and install the free application by tapping Free followed by tapping Install App. ... -
I don't know wha to do. When I try to get apps (even free) or music on iTunes (even with my gift card), a notice pops up saying there was a problem with a previous billing purchase, then it takes me to my card info and address and no matter what it always tells me my security code is invalid. I've gone through 3 cards (all worked to purchase items from a store or anything) and I've even updated my phone when i was told that I had to do that before I could download anything. I can't figure out what the problem is. PLEASE SOMEONE HELP!!
From iTunes menu Bar, Store > View Account > Edit "Payment Type" under "Apple ID summary"
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£750 bill from Vodafone as iPhone sent 20GB last month, please help!
Hi
I have just received a shock data bill from vodafone. Apparently my iPhone has been using between 500 MB - 1GB a day for the last month.
I have had the phone for almost 18 months and cannot work out why this has suddenly happened. I have not downloaded a new app or changed my usage at all.
I checked the phone and it states that it has sent 20.7 GB of data, and received 1.7 since last reset (October).
I only use the phone for calls, texts, and social networking. I have wifi at home and barely use cellular data.
I contacted Vodafone as I wish to dispute the bill (I am happy to pay for what I have used, but I cannot see how I have used this!)
They state that if I can show it is a software issue, they will write off the £750. At first they suggested I send it to them and they would check if it was software or a fault, until they realised it was out of warranty, then they said they can't look at it unless I pay £150.
They suggested giving apple a call, but I looked on website and to call them will be £25 and I am not sure if it will resolve the issue.
What can I do? The phone is still on iOS 6.0, I realise the data issue could possibly be resolved by updating, but am reluctant to do this before the phone is checked out (if I can get apple to check it out). For the time being I have restricted all data to wifi.
Is it likely to be a fault/software issue? I have not sent any files anywhere etc. If I drive to my nearest apple store (at least an hour away) will they look at it/are they likely to help/admit it is software and give me some proof for vodafone?
Please help!!Contact the Apple store directly (or Verizon) as Apple (nor Verizon for that matter) monitor these forums.
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Milestone based billing in OM-AR or PA - Help needed
Hello,
need your valuable suggestion to identify the best approach, including modules, for the following business scenario with Minimum Customization.
Business A directly receives orders/ contracts from customers. Business A does not manufacture any product. Instead they cut POs to different suppliers (against the items in the order) and the suppliers in-turn directly ships the material to customers. Business A directly invoice customers and also pay the suppliers.
Key points to note:
- Oracle E-Biz 11.5.10.2
- Customer billing will be milestone based e.g. 20% down payment at order booking, 40% prior to shipment and 40% upon material delivery etc of the total Order value.
- There may be one billing milestone for material acceptance by the customer
Possible solution approaches:
==================
We were thinking about OM, PO, INV (virtual), AR, AP etc with standard Drop Ship process but as we know, milestone based billing cannot be done thru normal OM-AR process.
If we use PA then another approach can be to disable interface transaction from OM to AR and then use customization:
i) In PA billing extension called by Generate Draft Invoice (GDI) process to look at eligible orders (in OM) for billing with appropriate amount
OR
ii) Create an interface to raise billing events in PA (using Event API) by looking at at eligible orders (in OM) for billing with appropriate amount.
However, using PA additionally along with OM will have following disadvantages:
a) Good amount of customizations for needed integrations
b) PA/ Projects will be added as an additional module without much benefit to the above mentioned business model.
Can we use AR in a different way here by disabiling the OM-AR interface transaction but using the OM details for multiple AR invoices thru some short customization. Or for that matter any other approach outside normal OM-AR process.
Any suggestion will be greatly appreciated.
Best BegardsHello,
need your valuable suggestion to identify the best approach, including modules, for the following business scenario with Minimum Customization.
Business A directly receives orders/ contracts from customers. Business A does not manufacture any product. Instead they cut POs to different suppliers (against the items in the order) and the suppliers in-turn directly ships the material to customers. Business A directly invoice customers and also pay the suppliers.
Key points to note:
- Oracle E-Biz 11.5.10.2
- Customer billing will be milestone based e.g. 20% down payment at order booking, 40% prior to shipment and 40% upon material delivery etc of the total Order value.
- There may be one billing milestone for material acceptance by the customer
Possible solution approaches:
==================
We were thinking about OM, PO, INV (virtual), AR, AP etc with standard Drop Ship process but as we know, milestone based billing cannot be done thru normal OM-AR process.
If we use PA then another approach can be to disable interface transaction from OM to AR and then use customization:
i) In PA billing extension called by Generate Draft Invoice (GDI) process to look at eligible orders (in OM) for billing with appropriate amount
OR
ii) Create an interface to raise billing events in PA (using Event API) by looking at at eligible orders (in OM) for billing with appropriate amount.
However, using PA additionally along with OM will have following disadvantages:
a) Good amount of customizations for needed integrations
b) PA/ Projects will be added as an additional module without much benefit to the above mentioned business model.
Can we use AR in a different way here by disabiling the OM-AR interface transaction but using the OM details for multiple AR invoices thru some short customization. Or for that matter any other approach outside normal OM-AR process.
Any suggestion will be greatly appreciated.
Best Begards -
Data usage rounded up to nearest GB in Bill summary; Cannot download details as spreadsheet
Two problems:
1. Bill summary misrepresents data usage, rounding up to the nearest GB, for one of our 4 lines.
2. Data detail "download to spreadsheet" does not work.
My account has 4 lines. I have an old Family Share plan (no longer available) for 700 minutes; a "feature" for unlimited text; and individual data plans for each of the 4 lines. My daughter has a 2 GB data plan.
Latest Verizon Wireless bill says my daughter used 1.0000000 GB of data. She didn't think so. I logged in to Verizon, went to "View Bill". then for the Bill Period: May 29, 2014 - June 28, 2014, I selected "Details for" > "DATA". I see all the usage by date and time; I can adjust the display from default "KB" to "MB". Then I clicked the link "Download to SpreadSheet ".
Unfortunately, I get a file with only one line, just the headers, no data:
"Date" "Time" "Usage Type" "Description" "Minutes" "Application Price" "Total"
As a workaround, I can select and copy the data on the web page, then paste it into a spreadsheet program. I added a "sum()" formula and found that she used only 325 MB, not 2 GB.Does the bill say she used 1 GB or 2 GB? You had mentioned them both.
As far as the usage, it's not too say she literally used that much but to say that she used that much or less. It may not matter since she has the 2 GB/$30 which means that you would be billed the same way either way.
Your inability to download the spreadsheet may be due to an issue with your browser. -
Itunes store won't connect no matter what i do.
This is a long post but i wanted to give you as much information as possible. Below is the transcript between apple support. Here is the Story: just One account says network connection timed out. I didn't think until right now to try a different account which downloaded music and talked with apple just fine. It is only one account that isn't working what can i do? I have tried everything.
Rashida,
I would like to get the problem solved and i thank you for your time; I have tried what you suggested and it did not work. I have tried different ISP opened my computer completely up so all ports are forwarded to the itunes computer; i have stopped all services including windows firewall on the itunes computer; I have tried installing a fresh copy of windows and only putting itunes on it with all ports forwarded, windows firewall disabled. I believe the error is an error; i don't know why i can't communicate with your servers is there anyway to cancel all the downloads and restart them; this might be due to me not completing a download on my iphone then trying to complete it on the computer. When i use my iphone connected to my wi-fi i can download music so my ISP can't be blocking the service. This is a very strange problem and would appreciate apples support and help. I may not be an expert on computers but i am in school for a degree in software development so my knowledge is above the norm. Thank you Rashida I hope we can find a solution.
On Fri, Jul 24, 2009 at 10:11 AM, iTunes Store <[email protected]> wrote:
Dear Japesweb
My name is Rashida and I understand that you are having trouble downloading your purchased item due to a connection error. You are receiving a message stating "unable to check for downloads network has timed out." You also tried to download it using your parents device and you encountered the same error message.
As an iTunes Store agent, I handle issues related to billing, downloading, customer accounts, and the items available on the iTunes Store. Because your issue is with the technical operation of Apple hardware, I do not have the training or tools to assist you as well as you deserve. However, finding you a resolution to this issue is of the upmost important to me and so I have included some information that may help you.
I have confirmed that the iTunes Store is functioning and accepting connections. Therefore, the issue is likely related to your Internet connection, local network, or computer. I'm happy to provide some information that should help you connect to the iTunes Store again.
Error 3259 is a network timeout error. Sometimes this error can be caused by software on your computer that slows down the network connection. This error can also appear if you are downloading multiple items. I'd like to provide some steps that should help you successfully download your purchases.
It often helps to pause the download and then download items one at a time. These steps will walk you through doing this:
1) Open iTunes.
2) From the Store menu at the top, choose Check for Available Downloads. If you're unable to upgrade and are using iTunes 7, the option will say Check for Purchases.
3) Enter your account name and password, then click Check. Your purchases should begin downloading.
4) Under the STORE section on the left, click Downloads.
5) Click the Pause All button in the lower-right corner. This will temporarily pause all of your downloads.
6) To resume only one of the downloads, click the refresh button that appears to the right of one of the paused downloads.
Certain types of software can affect the way a computer sends and receives information from the Internet. Here are a few examples of these types of software:
- Firewalls
- Web accelerators
- Ad filters
- Virus protection software
If you have any of this kind of software installed on your computer, you will need to configure each of the applications to allow your internet connection to access iTunes freely. For instructions, please refer to the documentation that came with that software, or contact the software's manufacturer. You'll need to configure the software to allow these domains to send and receive data from the Internet freely:
itunes.apple.com
ax.itunes.apple.com
For assistance in configuring your firewall or accelerator software, you may need to contact the manufacturer or your Internet service provider (ISP). When contacting their support representatives, it may be useful to have the following information:
"Well Known" TCP and UDP Ports Used By Apple Software Products
http://support.apple.com/kb/TS1629
The following article helps Windows users pinpoint software conflicts that could cause the error:
Using MSCONFIG to troubleshoot conflicts in Windows Vista
http://support.apple.com/kb/HT2292
Once you have managed to allow access to iTunes through other software, please follow these instructions:
1) Sign out of the iTunes Store.
2) Quit the iTunes application.
3) Restart your computer.
4) Open iTunes.
5) Select Check for Available Downloads from the Store menu at the top of iTunes, (if you're unable to upgrade and are using iTunes 7, you'll choose Check for Purchases).
If you can't find this option, you can also click this link to do the same thing:
https://phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases
6) Enter your account name and password, then click Check. The missing item should begin downloading and appear in your Purchased playlist.
Please note that the iTunes Store cannot investigate every user's connection issue. Apple Discussions are another source of information about iTunes, where everyone from new users to professionals can interact and share their knowledge and experiences. You may find another user with the same operating system or ISP that may be able to help resolve this issue. You can find the iTunes discussions group at:
http://discussions.info.apple.com/itunes
If you are using a dial-up connection, you might consider downloading your purchases over a broadband connection, if you have access to one.
I do hope this information has been helpful to you. If there are any further questions or concerns about this matter please don't hesitate to reply to this email and let me know. Thank you for choosing the iTunes Support Store Peter. We do appreciate your business.
Sincerely,
Rashida
iTunes Store Customer Support
Please Note: I work Tuesday -Saturday 8.00am-5.00 pm CT
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email, any feedback you provide would be greatly appreciated.
Dear apple,
I believe it is a problem on your end. here is why. My configuration at home
is at&t dsl; the office T1 through at&t and at parents house is comcast
cable internet. my firewalls are clear and open in two locations (not the
office); the firewall is set up in DMZ mode which basically forwards all
requests to a certain computer via ip add or mac add. no mater what computer
what operating system i use that itunes is compatible with i get the error
of: unable to check for downloads network has timed out. I have tried it on
my Mac running Mac OS X; on my pc running vista 64-bit and on my mothers
computer running windows xp home edition (32-bit). I hope we can find a fix
to this so i can start downloading and using your service in the future.
Thank you
japesweb
On Tue, Jul 21, 2009 at 10:17 PM, iTunes Store <[email protected]
<div class="jive-quote">wrote:
Dear Japesweb
I'm sorry to hear that "Face the Pain" did not download successfully. It
looks like it is still posted to your account and awaiting download, so you
should be able to restart the download by following these steps:
1) Make sure you're using the latest version of iTunes. It can be
downloaded free of charge from the Apple website:
http://www.apple.com/itunes/download
Note: Installing the latest version of iTunes will not affect your library
or any items in your account that you haven't downloaded.
2) From the pull-down Store menu at the top, select Check for Available
Downloads (if you're using iTunes 7, this option is called Check for
Purchases). If you can't find this option, you can also click this link to
check for purchases:
https://phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases
3) Enter your account name and password, then click Check. "Face the Pain"
should begin downloading. If you receive an error message when downloading,
try again after turning off any firewall or web-accelerator software that
you may have installed. If the download process is interrupted for any
reason, it should resume once you reopen iTunes.
This article provides more information about resuming interrupted
downloads:
http://www.info.apple.com/kbnum/n93015
If "Face the Pain" does not download successfully after you've followed
these instructions, reply to this email and I'll have the issue investigated
for you. In your reply, please include:
- The name of your Internet service provider (ISP).
- The type of Internet connection (such as dial-up, cable modem, or DSL).
- Any troubleshooting steps you may have taken.
- Any error messages you may have received.
Sincerely,
Sue
*iTunes Store Customer Support*
http://www.apple.com/support/itunes/ww/a blank screen with 'itunes store' on it is all I get when I try to get to the itunes store.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
My bill, and my 80 year old mother-in-law......
As detailed in the email below, My mother in law went to a local (Brea, Ca) Verizon store to join the world of smartphones. What transpired next was a colossal misadventure that has yet to be fixed by either the local Verizon Store Manager or Verizon
A couple of weeks ago I stopped by your store to relate an incident that
occurred between a member of your staff and my nearly 80 year-old mother in
law.
My mother-in law was in the market for a smartphone. We had done extensive
research together online and had made some decisions about which way to go.
That matter seemed dormant until I received a phone call one evening from
your store. A sales person rather abruptly told me my mother-in-law was in
your store looking to make a purchase of a smartphone. This purchase
however required her making changes to the account. I did not fully
understand what I was being asked, but I knew she had wanted to make this
move to a smartphone so I played along with your staff's recommendations.
Your sales person deemed it necessary to change our plan to a "share
everything" plan with some 8GB of data. This seemed high, but I was told by
your sales person that with this change "it included" a "jet pack". He
further explained that with the 50$ rebate the total cost of the device was
only 20$. That sounded like fun so I agreed. I inquired as to what phone
she had settled on, and the sales person responded,"I'm talking her in to
the Lucid2." My mother-in-law must have physically reacted to this
characterization because he quickly changes his vocabulary to "I'm advising
her to look at the Luicd2"
At no time did your sales person mention either the 20$ *monthly
charge*for the jet pack, no did he mention the 35$ charge for setting
up the new
jet pack. Had he provided full disclosure at the time of the phone call the
answer would have been "no".
We have been with Verizon for a *long time*. We have always been treated
with respect, and afforded a level of service that allows us to trust you
with (pardon the pun) our friends and family. My parents are now on
Verizon, as are all of my other family members. And we hope to continue
with Verizon for years to come.
When I spoke with you a couple of weeks ago I asked you to undo the changes
made by your staff member, and to date it looks as though you are holding
up your end of the bargain. Our newest bill has now arrived, and I invite
you to look it over to fix the final detail of this disastrous experience.
Specifically the 170$ cancellation fee for the ill-fated jet pack.
My wife and daughter are still holding out for this matter to clear up
before we try to get them a smartphone, when they do upgrade we will stop
by and seek you out.
Respectfully,
Patrick
----end of email----
We are now headed to our 4th month in dealing with this matter. Really? 4 months? You guys are better than this. The initial boondoggle took place on May 9, 2013. My visit took place on or about on June 20, 2013. And here are headed toward Sept with little resolved. Except the fact that we now know, the representative needs a little help fulfilling his promises. My bill is up to date with the exception of the $170.00 cancellation fee that I was told would be "taken care of". But now it appears that (maybe) the manager is encouraging his staff to pray on 80 year old grandmothers and sign them up for stuff they have no hope of understanding, and hoping we'll just shut up, pay up and go away. Or maybe he's hoping Big Brother will step in so he doesn't have to be the bad guy toward his staff.
So let's go Verizon, I got better things to than babysit your Managers and their promises.
>>Personal information removed<<
Message was edited by: Verizon Moderatorpmhoward777,
Thank you for reaching out to us. I am sorry to hear of your long experience with this issue. We certainly want to make sure that all issues are handled quickly and efficiently. We by no means want you to feel that we are preying on your mother in law,so we want to look into this immediately. Could you please first search and follow me tonyg_vzw and then DM me your mobile # and billing password for account so we can review exactly what all has transpired. We look forward to finding an overall resolution and making you a happy customer again.
Thank you,
tonyg_vzw
Follow us on Twitter @VZWSupport
Message was edited by: Verizon Moderator<<>>
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