Biometric Reader no longer works on my Envy 17-j092r Laptop

Hello Consumer Support Forum
I purchased a new HP Envy 17-j092nr Laptop about 15 months ago that came with a biometric (finger print) reader. I just recently had to re-install the operating system and when I did that my finger print reader no longer lights up (blinks) indicating that it is reading my finger print. I remember before I re-installed the operating system under device manager I use to see a catagory "Biometric device" which contained the necessary driver for the hardware. When I look at my device manager now there is no folder for Biometric Device. I believe what I need to do is to download the driver but I have looked everywhere under HP drivers and not able to find it. I also would think when I boot my computer that it would detect that I have a biometric reader and automatically download the driver.
Any help on this would be greatly appreciated.
Thanks,
Jim

jblackst2800
Welcome to the HP Community Forum.
There are two parts to the fingerprint logon with Windows 8.1 - the Native fingerprint logon Biometrics for Windows logon -- and the ability to support Third party software, in this case, HP SimplePass.
The Native fingerprint logon is a feature of Windows 8.1 -- if it is still part of your Operating System, the infrastructure might show up on Programs and Features as Validity WBF DDK -- if you see such, Do Not delete it, not even should you get excited later and need to reset, reinvent, or reinstall your HP SimplePass environment. This is not related to your HP SimplePass and you need to leave it be.
=========================================================================
Your computer's Support Pages:
HP ENVY 17-j092nr Notebook PC
You can use this Validity Driver from your notebook's Support Pages:
Validity Fingerprint Sensor Driver
The HP SimplePass program you need is in the following file along with the instructions for installation.
==========================================================================
READ the first page -- nothing is garanteed. You can heap blame -- this software can be stubborn. Smiling.
Open the file > Click on Download > Click “Open in Adobe Reader”
Instructions to Upgrade HP SimplePass
Follow:
Procedure - Update / (Re) Install HP SimplePass
Reminders:
You will be using Series 6 HP SimplePass; ignore references to Series 8
Pay attention to Order of Events...
I hope it works.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

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Last edited by coolcashews (2013-07-06 00:32:55)

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Replaces : kernel26
Installed Size : 65511.00 KiB
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