Black does not print after installation of new HP cartridge

When printing black text the ink stopped. I exchanged the old cartridge with a new one of the same type, 364. The printer thanked for installing an original cartridge and according to the system the black cartridge is full. But black ink is not coming. I cleaned the print heads and printed a Quality diagnostic sheet. The black box is empty and the text is brown. Only the line "ALIGN PRINTER if lines are crooked" looks black.
I looked at the cartridge and all seems to be ok, tapes removed and the opening looks moist.
Any idea what I should try next?

Hi reza1 & superma,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5520, you are unable to print in black ink,
I would like you to complete ALL steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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