Blackberry 8830 GSM software upgrade

Hi guys, im new to this forum and need some help.
I have a 8830 with the CDMA software loaded.
Where can I find the GSM update?

Well, according to the specs page, the device is capable of "Dual-band 900/1800 Mhz GSM/GPRS network" (as well as CDMA). So, if that is the network in Jamaica, then the BB should be good to go out of the box (assuming you've set the radio to the correct settings, that is)...no software required. I'd suggest going back to Digicel and asking them exactly what they mean...since no one seems to agree with their requirement for some GSM software...
Occam's Razor nearly always applies when troubleshooting technology issues!
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Blackberry 10 OS software upgrade issues

Please help!!!...hello everyone...I'm having issues with ma Z10...ever since I upgraded to the 10.2.1.2941 OS I've not been able to connect with my 3G network...anytime I try to connect to the 3G network all it says is *emergency calls only*....the issue started right after I upgraded my OS...please what do I do?
Solved!
Go to Solution.

Hello crownmx01
It is always recommended to troubleshoot software/hardware/network issues with reset BlackBerry phones first.
KB02141 Reset a BlackBerry smartphone
If the problem persist, then you need to make a call your mobile service provider to consult this network issue.
Good luck and let us know.
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• If your issue solved, mark the best post in your thread as Solution

Blackberry 10 OS software upgrade issues (10.3.1.1565)

I've upgraded my OS to 10.3.1.1565 and I've somehow lost the 'Speed Dial' function?
The keypresses don't work for the previuous speed dial contact and 'Spped Dial' no longer appears in my 'Settings'
The speed dial 'star' appears in the centre of the menu when I swipe down from the top, but nothing happens when I touch it, other than it disappears
Have tried a hard reset but no different
Any ideas as this is one of my most used funtions?

1)
when in the Phone app, you can choose to display your favourite contacts at the top of the screen. Those contacts will appear as boxes with the contact picture.
To show or hide those favourites, swipe down and tap on the star.
Yes I agree, the star is named "Speed Dial" instead of "Favourite contacts".
2)
to setup the speed dial keys, it's somewhere else:
from the home screen, swipe down and go to the settings. Choose the category "Shortcuts and Speed Dial".
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Software Upgrade Interupted

Hi,
While I was upadting the Blackberry OS Software from 10.1.0.273 to 10.2.1.2941, it showed a download of 2gb and when the downloading was completed, it started installing. At 99% of installing, an error message occured saying that Software Upgrade is interupted. I tried updating for 4 to 5 times, but always the same error is displayed.
Kindly please give me the solution for this asap.
I have bought the handset yesterday itself only.

Please only post your questions once. I already answered you here:
http://supportforums.blackberry.com/t5/BlackBerry-Q10/Q10-Software-Upgrade-Interupted/m-p/2905266
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Blackberry 8830 World Editiion Software

I have a Blackberry 8830 World Editiion Smart Phone. I need to reinstall the software and would like to get the latest version. When I get to "Select a Device" I see the 8820 but not 8830. I selected the 8820 software and installed it. Now when I use the device I can highlight all of the applications but not select any. The telephone still works but I can' access anything else.
Is this a coincidence or did I mess up by using the 8820 software? If so, how do I get the 8830 software?
Thanks for the help.
Solved!
Go to Solution.

Hi,
Squier you may want to verify the correct model before you install it.
Here is the BB link for the 8830. Listed under the 8800 series.
http://na.blackberry.com/eng/services/devices/#tab_tab_8800
Thanks
Message Edited by Bifocals on 09-24-2008 09:09 PM
Message Edited by Bifocals on 09-24-2008 09:11 PM
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Blackberry 10 SOFTWARE UPGRADE TO SOUTH AFRICA

hi, when will the new software upgrade be available to south africa on Vodacom? i bought the z10 yesterday and the battery does not last for 5 hours. i believe the new software has improved battery usage? the battery hets very warm as well. thank

No one except Vodacom knows when .
You will need to encourage them to release it. Good luck.
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BlackBerry Q10 bluetooth issues since software upgrade

I have a BBQ10 and a chevy sonic with mylink. UP until Monday night they paired fine everything worked and then I had a software upgrade on my BlackBerry. It installed just fine no issues there. Now when I try to make/receive calls while using bluetooth in the car my phone has to be using speaker. Handset doesn't work, nor does bluetooth. The first time I start car up and the devices pair I can get the bluetooth to ask me "what would u like to do" I can get all the way to connecting to the call. As soon as call is connected it tells me it's going into private mode. This is the point where only the speaker on the phone itself will work. I can not talk via bluetooth or "handset" speaker only or I don't hear people but they hear me. I know it's not an issue with the mylink in car I paired my mum's bold and everything works as it should. Suggestions?
Solved!
Go to Solution.

Problem solved. Changed phone name. Deleted pairing between phone and car bluetooth rebooted phone turned car off and back on. Repaired devices and seems to be fine now

BlackBerry Pearl 9105 track pad fault following software upgrade

Since 22 Feb 2015 track pad and buttons like camera no longer work within most applications. Seems to be directly related to faulty automatic software upgrade that so many users are complaining about. Track pad works for 10 minutes after each hard reset, then stops working again. Please can BlackBerry resolve urgently, as phone is now practically useless.

Okay. So not an OS upgrade. Sounds like you are talking about BlackBerry Protect and it is set to perform a backup on a weekly interval. Or else you are connecting to the Desktop Software and it is set to perform a backup weekly.
It is likely the problems occurring around the time of a backup is coincidence. Not saying 100% it isn't somehow related to something you did, just it probably didn't happen because of a backup.
So here are some thoughts: The trackpad starts working again after a hard reset. Again, there could be more involved, but this fact suggests it is possible the issue could be software. Here is what I would do.
1) Do a full backup.
2) Do a clean OS reinstall. See http://www.blackberry.com/btsc/KB11320
3) Perform the setup and log in with Blackberry ID as necessary. Do not restore backup. Do not install add-on or third-party apps.
4) Test for a while, for an hour or so if possible. Hopefully there is no problem. If there is, try a hard reset and see if that corrects the problem. It isn't good news if the problem still occurs and is corrected with a hard reset, but it may be useful information to a technician.
5) Assuming there is no problem in step 4, restore the backup. Again, test for a while. Launch apps, browse around in device settings, put the device through paces. Hopefully there is no problem. If there is, then it's a reasonable suspicion that the problem is associated with corrupt data or settings in the backup. So, if there are problems in this step, do a security wipe and do a selective restore and restore personal data such as address book and calendar, but not settings and customizations. Test again.
6) Install apps, most needed first, one at a time. Test before installing the next app. If you have the problems after installing the app, delete the app and test.
Good luck. Recognize that it is very possible the track pad and buttons are failing or have failed. I'm sure repairs can be made, but I'm not one to best advise on that. There are DIY videos and so forth on the Web, and some parts vendors provide instructions. Another option is to find a shop and get a diagnosis and estimate, provided the cost is reasonable.
- Ira

I have update my blackberry 8830, after updation some applications are deleted.

I have update my BlackBerry 8830 world edition, after updation is complete, some applications like browser, maps and other applications are removed. i have set my menu to show all but these apps are also not shown in hidden. but when i see in applications these apps are there but not coming in my menu, how im gonna use these apps now? please reply.
Thanks!
Shahrukh

Hello,
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Phone not working after the software upgrade

I performed the software upgrade as indicated by the phone in the notifications.
One the phone rebooted, I proceeded to enter my email accounts and it froze on a white screen with a spinning wheel.
I rebooted and it continued to freeze.
I took the battery out, rebooted, still can't add email accounts. It freezes in the setting section. I actually can't change any settings.
If I reply to a text, the screen freezes black.
If I try to reply to an email, the screen says, "Could not display this message"
I have wiped it three times, powered off a billion times and still keeps freezing. The update has been nothing but grief.
Any advice??

Hello 2canoes and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing issues with your device after updating your software.
It's recommended you contact your mobile service provider for investigation on this matter and to open a support ticket with BlackBerry technical support.
Thanks!
-HMthePirate
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Problems with new software upgrade to 6.0 bundle 2534 v6.0.0.570

Hi - I hope someone can help me with this:
I synchronised my Bold 9700 with my desktop yesterday and the desktop manager requested I complete a software upgrade for the device.
When my BB 9700 had fully rebooted from this process, there was a completely different interface and many of my settings had changed. I have not had enough time to fully explore all the changes, but the most annoying is the loss of my "classic ring tone". I have gone into the menu for ring tones, which seems to have slimmed down considerably from the previous version. The new set of ring tones are not to my liking and there is nothing like my old ring tone available. The nearest one rings only once and the volume is insufficient - I have already missed several calls as a result.
I am with O2 via Carphone Warehouse, whose customer support were unable to assist yesterday.
Grateful for any advice as to how I can get my ringtone back - and also curious to know why BB think the new ring tones are good enough for this new release. They are sub-standard in my opinion.
Many thanks
Solved!
Go to Solution.

Use your BlackBerry browser to go to this URL below, and download the old OS5 ringtone pack.
http://mobile.blackberry.com/resources/mbc/downloads/ringtones/drm/net_rim_bb_medialoader_ringtones_...
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WARNING - Software Upgrade 7.0.0 Bundle 2406 and texts

I installed Blackberry software upgrade 7.0.0 Bundle 2406 yesterday on my Torch 9860 and when it had completed and installed and uploaded, more than 90% of my text messages had been erased (over 120 SMS messages from friends and family). I am realy annoyed that Blackberry did not warn this would happen before I installed it or I would have backed them up first. Does anyone know how to retrieve SMS texts or have they disappeared forever??

si1k_sing3r wrote:
i have tried to start this update but is constantly stuck on the backup! i pulled the battery as there was no other option. once the phone started again, the backup started straight away (didnt even need to put pin in on phone) and is stuck again in the same place!! please help anyone, i cant use any of my phone!!
have you tired a selective backup? that might narrow down where the issue is
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Software Upgrade 5.0.0.508 - Keyboard Lock

I am not a blackberry wiz…. This is the 1st BB I have owned….. my issue: I upgraded to the new software version 5.0.0.508 and now I suddenly have lost the keyboard/pad lock function. Where did it go?? And how do I get it back?? This phone travels in my pocket, I don’t need accidental dials.
Please help (this is my 1st post)
Solved!
Go to Solution.

lol. Silly software upgrades.
The mute key is the top edge center button. If that doesn't work, try hitting the A* and green key.
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Down-loading software upgrades is being limited by "server timed out"

My broadband connection is of modest speed as I live many miles from the Telephone Exchange. When I attempt to download Apple software upgrades, say of 50 mb, I get cut off after about 12 mb with a message" sever timed out code -1001". When I make a second attempt, I have to start again "at the beginning" rather than continue at the point where the last attempt failed.
Grateful for any advice (apart from being told to move house nearer the Telephone Exchange!) I am only just computer literate.
regards

Hi,
Make sure that the software while upgrading and downgrading was from your service providers official site. If not, go to the following link :
http://in.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
Now, if you have already upgraded and downgraded the software, and tried battery pulls. The only problem that i can think of for browser time out's could be with the service books.
Open the link and follow the instructions:
http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=FAA7D6BA303A725FD73A92C596891272?...
If your query is resolved then please click on - 'Accept as Solution'
Thank You.

Torch lockup on downloading software upgrade

I tried downloading a software upgrade a few hours ago using my laptop and Blackberry Desktop Manager. The download froze part way through and now I'm unable to connect the phone to the laptop & all the phone will do is display the Blackberry platform 5.1.532 menu and an error message: uncaught exception net. rim device.api. i18n. missing resource exception.
Not sure where to go from here. Any ideas? Since I can't get past the menu list on the phone screen I can't do anything via the phone & since the laptop won't conect with / recognise the phone I can't try reinstalling via Descktop Manager.

Hi and Welcome to the Community!
I'm not quite clear what happened...the download is one step, followed by installation to the PC, followed finally by installation to the BB. You only said "download", but the subsequent things you said don't correlate with the actual download being where it got stuck. So I'm a little bit lost. So I think perhaps you should start over.
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry 8830 GSM software upgrade

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