BlackBerry OS 7.1 Devices

When's the next update to fix the major issues with the browser (crashing, bad color management, tabs closing from memory issue), text messaging (issues scrolling through long messages), and more for the 9350?
I don't care about BB 10 (especially buying another new device when I just bought one to get it) and I want to see how RIM is going to take care of the people that just recently bought a new OS 7 device. If no update is coming, then I'm done with BlackBerry.
So again, when is the next update coming with fixes.

This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration.
Therefore, no one here knows or can specifically say when the next update is coming (and you haven't clearly stated your model device, your profile states 8330). Different 7.1 models (9930, 9900, 9850, 9360) are updated at different times and the updates released by the individual carriers once they have certified the upgrade and trained staff, etc.
For instance, several OS 7.1 models were updated a few weeks ago, but a couple models were not.
But yes, RIM will keep updating OS7 device for quite some time... but no one here knows when the next will be.
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You can't sign in with a different BlackBerry ID on this device

Hello Guys,
I need a little help here. I'm getting following error when try to verify the BlackBerry ID.
"You can't sign in with a different BlackBerry ID on this device. Sign in with orginal BlackBerry the original BlackBerry ID used on this device"
This is how i end up here:
I wanted to change the email address associated with my BlackBerry ID and to do that i deleted the orginal ID using the link from the email "delete this BlackBerry ID" . which i got when creating it for first time.
I also recreated the ID with my orginal email address but even then getting the above error.
Please, let me know how to fix it.
Solved!
Go to Solution.

Hi afzaal
You need to wipe your Q5 first to apply new/different BlackBerry ID. Do not forget to backup your data through BlackBerry Link before you wipe because all of your data will be deleted. You can restore the data after wipe process has completed.
Cheers and good luck.
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Can't sign in with a different Blackberry ID on this device

Hi
Got a Z10 with my blackberry ID on it for a long time with no problems.
My wife bought a Blackberry Bold 9900 and instead of creating a new Blackberry ID, I put mine. She only wanted Facebook on it so I didn't want to create a new ID just for that app.
Now on my Z10, everytime I try to download an app from BB World, got a pop-up with "Verify your Blackberry ID". I try to enter my password, it says:
"You can't sign in with a different Blackberry ID on this device. Sign in with the original Blackberry ID used on this device". But it definitely is the original ID.
I also tried to reset password but the issue persists.
Thanks for any help you can provide,
Martin
Martin
@martingauvreau
Solved!
Go to Solution.

Leslie8120 wrote:
limohabs wrote:
Hi
Got a Z10 with my blackberry ID on it for a long time with no problems.
My wife bought a Blackberry Bold 9900 and instead of creating a new Blackberry ID, I put mine. She only wanted Facebook on it so I didn't want to create a new ID just for that app.
Now on my Z10, everytime I try to download an app from BB World, got a pop-up with "Verify your Blackberry ID". I try to enter my password, it says:
"You can't sign in with a different Blackberry ID on this device. Sign in with the original Blackberry ID used on this device". But it definitely is the original ID.
I also tried to reset password but the issue persists.
Thanks for any help you can provide,
Martin
That`s not going to work.
The reason for that is that your BBID is registered for your Blackberry OS10. The Bold 9900 is a OS7
Therefore the apps avaiable for the OS10 and OS7 are going to be different.
I'm not sure that's true. If you sign in with another device it should switch your info to that device. You can still have multiple devices using one BBID.
Doing a Security wipe on the affected device should allow them to log in using any BBID, even one previously associated with a BB10 phone. It will tell you that your data will be associated with the new phone and, in some cases, email will not go to the old phone. In the case of BB10 as the previous phone, email will still go since it's not associated with BBID on BB10.
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PC won't recognize BlackBerry as mass-storage device.

I have a Curve 8320 with a 4-Gb SanDisk micro SD card. Due to difficulties installing BlackBerry Media Sync, I'm trying to just manage my media (music, no photos or videos at the moment) simply by using my BlackBerry as a mass-storage device. I understand that when I connect the BlackBerry to the computer with the micro SD card in it, the BlackBerry is supposed to prompt me to enable mass-storage mode. However, this is not happening. I can't get the BlackBerry to appear as a mass-storage device in the Computer folder on my PC. I can tell the BlackBerry is indeed interfacing with the computer, for Desktop Manager is able to interact with it. I've gone into the Media Card option in Options and enabled media-card support and mass-storage mode and told the BlackBerry to auto-enable mass-storage mode when connected, and I've formatted the card with the BlackBerry as well, but still I've had no luck.

Hi and welcome to the forums!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
Take a look at this kb article: Unable to view media card
If that is not the issue, you might also want to use DM WITHOUT Media Manager as it may be causing the conflict:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
2) Get a fresh download of the RIM DTM software:
Software Download for Blackberry Support
* Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
3) Install DTM to your PC
4) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Let us know how it goes!
Happy to have you here!
IrwinII
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How can I change Blackberry ID in my device.

Hi members,
Could some one guide me how can I change my BlackBerry I'D of my device Z10. as previously it was used by my sister.

You can also swipe down on your homescreen and select Settings > BlackBerry ID then click Edit at the bottom and insert a new one.
Cheers.
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Blackberry Link - not recognizing device and does not allow synching calendar and contacts

I cannot get Blackberry Link to work properly on my laptop running Windows 8.1 Pro. It takes a very long time to open and it does not allow me to sign in saying there is no internet connection and I cannot get around resolving this issue. That is problem 1. Problem 2, Blackberry Link sometimes recognizes the device and sometimes it does not. Problem 3, when I do get Link to recognize the device, (it can backup), synching the calender and contacts on the device to Outlook does not work. I try to do a one way synch from the device to outlook and it processes but Outlook is not updated (outlook has no contacts or calendar events as I want to pull them off my device).
Any ideas? Thanks.

Hello RankinWilbur44
Welcome to http://supportforums.blackberry.com/
Visit this Article ID: KB34374
Check this information
I hope it's a good help to your problem.
Via: sdgardne
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/How-To-OTA-Sync-BB10-and-non...
BBM Channels PIN: C0007093A
Do not forget to give LIKE Those people who help you and advise you about your doubts. if the review has been SOLVED** # 4LL #ÉliteRoad Make a backup of your BlackBerry
BlackBerry Protect and BlackBerry Link constantly. #ichooseBlackBerry10 Gutijose14 Forums Veteran I

I have one blackberry id and two blackberry's but can only receive e-mails on one device!

Hi all,
I have a problem! I have one blackberry id and two blackberry. I have given my old blackberry to my wife.
I have just setup my new phone but whilst setting up my e-mails on my new phone we have noticed that the e-mails have been transferred to my new phone but have stopped working on my old phone.
The odd thing is my wife had a previous blackberry and we were able to both get the company e-mails on each phone.
The message that appears when e-mails have been transferred to the new phone is there is another device registered to this blackberry id and only one device can receive e-mail.
How can I unregistered my old phone from the blackberry id and re-register it under my wife's details and hopefully receive the e-mails on both phones?
Please help as its vital for the business.
Cheers Nick

Hi woodbe and welcome to the BlackBerry Support Community Forums!
The BlackBerry ID is only designed to work on one device at a time. Your wife can sign up for a new BlackBerry ID by going to www.blackberry.com/blackberryid. Also, to receive email on her device, she will have to have a BlackBerry data plan configured with your wireless network provider as well.
To change the BlackBerry ID on her device, you can back it up using the BlackBerry Desktop Software, then perform a security wipe from Options>Security. Upon the reboot, sign in with the new BlackBerry ID, then you can restore the data using the BlackBerry Desktop Software again.
Thanks.
-CptS
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Free ePocrates Rx Pro offer from BlackBerry - I can't register my device!?!

I am a previous Palm user but now purchased a BlackBerry as my new device because of an offer for a free ePocrates Rx Pro (a medical software program) subscription with a new BlackBerry purchase.
http://www.blackberry.com/select/smb/healthcare/offers.shtml
https://www.blackberry.com/HealthCareOffer/index.do
However, I am unable to get the promised ePocrates subscription, because the registration website keeps giving me an error message of "First IMEI invalid" when I try to register my new, activated device - with the CORRECT IMEI number. There is notechnical support contact information listed anywhere.
According to the offer guidelines, I have to register within 14 days of the purchase, which will expire tomorrow as I have been trying unsuccesssfully to register for two weeks now.
Could somebody help me with this problem?
I hope that the BlackBerry offer was real!!!

you can contact ePocrates here, I found it wo clicks away from the first link you gave us.
http://www.epocrates.com/company/contact/
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

New device want to update device linked to blackberry ID

I got a new blackberry want to update device linked to blackberry ID
how do I go about this?

Thank you, that helps me sort through the thousands of possibilities and find things that may apply to your situation.
dboland99 wrote:
"Blackberry app world is having trouble connecting to the Blackberry app world server. verify your network connections and try again"
KB29490 The error message "BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again." occur when attempting to log into App World
KB20031"BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again" appears when BlackBerry App World is started
KB28188"BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again. (Error id: 40820) " error is displayed when opening App World on the BlackBerry smartphone
dboland99 wrote:
App world Online connecting bold through usb:
App World Web Plugin Error
An error has occurred communicating with the BlackBerry App World Web plugin. Please restart your device and try again. If you have content protection enabled on your device, please disable and try again."
And, what about the "Content Protection" instruction? Do you have that enabled, and if so have you disabled it?
Otherwise, I can't find any relevant KBs...you can try searching to see if you have better luck. I have seen the error before, though it's been a while. As I recall, I had to use IE over any other PC browser or this error would present.
dboland99 wrote:
extra info - my home wireless is on WAP2 security and has a 64-bit pass word (i.e too long to enter into blackberry)
So, your BB is not connected to your WiFi. That's fine, as long as it has a good data connection via your carrier data network (e.g., email is coming in, you can otherwise browse with the BB Browser, BBM work, etc.). Oh, and you of course do have a full BB-level data plan? If not, AW will never work...like everything else, it's a service, requiring the user to subscribe to an adequate data plan to gain access to the service.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Restoring a backup! "Blackberry ID on device does not match"

hi,Im facing an issue and Im sorry if this topic has been discussed in before as I could not spot it out anywhere/could not find the right solution.I was facing an issue of "other data" to be filled up with 11 GB unnecesarily on my Z10,so i read some blogs and support forums which guided me to wipe my device and remove any unnecesary applications or sideloaded apps which i have never installed or used. (just fyi) As soon as i took my backup and did a security wipe ,i tried to use the same blackberry id which I had been using previously all this while,but at first it said my password was wrong,all right i can agree that i must have forgotten my password which I mostly tend not to agree to;Why? because all my passwords are same related to this email id/blackberry ID of mine.Moving on,I reset my password using internet explorer and going to the link blackberry provided and thankfully I was over that.But another issue just rised,i could not see any of my data restored,such as app world apps,my contacts,bbm contacts or anything for that matter.Secondly,when i try to restore my backup file it says "the blackberry id on the device does not match" ;whereas the ID on my PC and my z10 is exactly the same.I need urgent help please,i would be really glad as my phone is as good as a nuked bb where I cannot do my daily business tasks or chat or do anything.Any help would greatly be appreciated,thanks

I have exactly the same stupid problem! it isso anoying, worst is this isnt even my device it is a clients backup in my shop!! is there no solutionto this??? Please blackberry we need some support here!

Blackberry or other device

I have a friend who has a PalmOne Tungsten T5 and a cell phone (LG VX8300)
with Verizon. He was thinking of getting a Blackberry instead of 2 devices.
We live in Jackson Hole Wyoming (we don't have many options to carriers)
Is there another device that would be blackberry like that might serve his needs?
He only has a pop mail account, might use a calendar, will used address book extensively and phone.
I am doing some research for him and Blackberry right now seems to have lots of problems (according to this forum)
thanks! Laura

Hi, so all the listed blackberry chat fuction are only for people using blackberry right?
If want to chat with people with other device like computer, will have to download program like beejive or webmessager.
Pls correct me if I understand this wrong. Thanks!!

HOW TO FIX YOUR BLACKBERRY: DEVICE SOFTWARE REINSTALLMENT.

All your phone truly needs is its software updating. I believe that sometimes certain software versions just stop working or become incompatible in some way or another because they are too 'old', and this incompatibility particularly affects Blackberry Messenger or receiving incoming emails. I worked out how to fix my own Blackberry Curve 8520, without having to ask anyone for help, particularly my carrier service (Orange - as I believe that they are as clueless as we are!). In short terms, you need to replace your device's software completely, and this may take a while, but it is definitely worth it!
This is how I fixed mine :
1) Have your USB lead ready to connect your phone to your laptop, or Mac (but do not connect your phone via the USB to the laptop until after step 3.)
2) In order to manually reinstall the latest software - even if you have the latest software, this shall work - you have to download the 'Desktop For Blackberry' program onto your laptop, or Mac. Click the following link in order to download and install this program -
http://www.us.blackberry.com/apps-software/desktop/ -
(for laptops only, to download this program for Macs, go to the blackberry website and find the program, it gives you the link for Mac download separately).
3) Ensure that you have fully installed the 'Desktop For Blackberry' program on your laptop, or Mac, and then proceed to set up your phone with this program by connecting your phone to your laptop, or Mac, via the USB cable. It should then prompt you to enter your devices security password. From here, you should be able to access your phone via your laptop.
4) Once 'Desktop For Blackberry' is fully set up and synced with your Blackberry device, the next major step is to install the latest software update for your device (even if you have the latest software, reinstalling it should work). Follow the following link in order to download the latest software version via 'Desktop For Blackberry' -
http://us.blackberry.com/apps-software/devices/
- (If you are viewing this message a few weeks or months later, when you follow this link, ensure that this is the LATEST software available. If it isn't, the latest software shall be on the left of the screen when the link is clicked on.)
This should, again, prompt you to enter your device security password on 'Desktop For Blackberry', and then follow the next few steps to fully install the latest software onto your Blackberry Device.
NB; DO NOT DISCONNECT OR LET YOUR LAPTOP, OR MAC, LOSE POWER DURING THIS PROCESS, OTHERWISE THIS MAY LRENDER YOUR DEVICE COMPLETELY DISABLED.
NB2; THIS PROCESS IS NOT A QUICK FIXX, IT MAY TAKE UP TO AN HOUR, OR MORE, FOR THE PROCESS TO COMPLETE ITSELF.
LET ME KNOW IF THIS WORKS, KUDOS PLEASE AND LEAVE ANY COMMENTS OR QUERIES !!

Hey I tried that before and it work but yesterday I was using my phone while talking to someone so I rest it down on a table then phone screen went black n when I press it it never responded so I need normal procedure by taking out the battery it load up then froze coming to the end of the loading bar it froze again I waited for a while took out the battery waited for 5 minis same thing I waited for 10 minis same thing so I waited 30 minis or more same thing
I left on with froze for the whole night same thing...what else can I do need help ASAP got so many important information on there already missed out and important program this morning because of that

Blackberry Protect doesn't "see" my device

Hello,
I received today my new Torch 9860, after my former one had been stolen. Everything works fine except that, after installing BB Protect from AppWorld and connecting onto the website to test it, my terminal doesn't appear there. I tried to reinstall it but same problem. I have also a Playbook which is correctly connected to the terminal and account.
Did I miss or forget something ? Is there a way to "declare" the terminal on the website ?
Thanks for your answers
Solved!
Go to Solution.

gotcha. I'm not sure how to delete the ID if you never received the welcome email. That email would have a link to delete it.
Can you update your blackberry ID on uyour device and discard the bad account info?
http://docs.blackberry.com/en/smartphone_users/deliverables/25582/Change_your_BlackBerry_ID_info_102...
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PIV II Contactless Smart Card Support with Blackberry 10 Devices?

I've seen documents describing NFC smart card support and ISO 14443 compliance in Blackberry 10 software and devices, but this doesn't really make it clear... Does the NFC support in BlackBerry 10 devices allow it to use certificates on a PIV II contactless smart card (which follows ISO 14443) for signing and encryption of e-mail? (without needing the separate Bluetooth-connected BlackBerry smart card reader)

OK, undestood, I am neither of those. Just a user.
POP email does not push instantly. I will tell you what another user here commented in another thread... any business now a days that is still on POP email is somewhat like using candles to light your offices. You need to be on IMAP.
Perhaps you can check and see what it would take to convert. In most cases, it should be simple.
And if you do, ASK if that IMAP has PUSH enabled.
Or in naval terms... like sticking with a sail as the lastest technology when steam propulsion is available.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
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Corus360 releases Remote360 support for new Blackberry devices

Atlanta, Friday 13th, 2010 - Corus360, a RIM Select Alliance Partner based in Norcross, has released an update to their Remote360 software which allows it to be now used for support of the new BlackBerry 6 OS and the new BlackBerry Torch smartphones being released by AT&T later this week.
Remote360 is an award winning software that was created by a team of developers at Corus360 and is currently in use by several companies in the United States and other countries to support their BlackBerry® users.
“Corus360’s investment in developing Remote360, an application that can greatly reduce the time to resolution for mobile device issues, results in both time and cost savings for our clients,” said Ted Chappell, EVP, Professional Services of Corus360.
Remote360 allows Help Desk and administrators to remotely control BlackBerry® devices out in the field to troubleshoot and resolve issues, train users and even locate lost devices. Remote360, similar to remote desktop for laptop/PC support, allows support personnel to operate the devices as if they have them in their hands. BlackBerry® 6 is the latest OS released by RIM (Research in Motion, the makers of BlackBerry) and Remote360 has the capability of supporting this OS. The BlackBerry® Torch, their new device, which comes pre-installed with BlackBerry® 6 will go on sale this Thursday by AT&T. AT&T has an exclusive to carry the new Torch and it was announced this past week in a press conference with RIM.
About Corus360
Corus360 is a technology consulting and solutions company with more than 10 years of success helping clients to better leverage their technology investments to satisfy strategic and tactical business requirements. We specialize in best of breed infrastructure solutions, IT management consulting, Data Center technologies, disaster recovery, managed services and enterprise applications.
Corus360 helps organizations solve business problems, reduce costs and enhance efficiency by devising, recommending and deploying business-aligned technology solutions. We apply proven methodologies that help organizations reduce risk, respond more quickly to business challenges and better utilize assets through the full technology lifecycle.

Hello and Welcome to the Forums!
You have some excellent points and suggestions. I would like that those don't miss the mark in reception by RIM. You see, these forums aren't a vehicle to communicate to/from RIM. Rather, these are user-to-user forums where kind souls volunteer to help out other kind souls as best they can. But, I have heard that RIM accepts constructive suggestions at [email protected]
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry OS 7.1 Devices

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