Blank White Screen Appears after deploying the form on server
Hi Experts,
We have one strange issue with the interactive form developed.
One of our end user is seeing a Blank White Screen with Red cross at corner when he opens the form in portal.
The form Layout type is ZCI and Display type in Web Dynpro is Native. THe user has Adobe 9 version and working on Internet explorer 6.0.
Kindly let me know how to solve this problem.
Thanks & Regards,
Phani.
Hello,
this happens when the activeX component is not installed for ACF forms. You say you have ZCI so that should not be the issue. I would recommend to try to open other PDF forms on the internet or offline using this users browser. I would re-install the Reader (well, I would use 8.1, because I´ve heard 9 has problems sometimes). And maybe try to install that activeX component. And... now it reminds me of... check his browser security properties, maybe he is so "secure" that he cannot see the form.
Otto
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package {
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initializeTracking();
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xmlLoader.load(new URLRequest("playlist.xml"));
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trace("Line 111: player is playing");
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updateNav(currentContentType);
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trace("Line 118: init is complete");
loadXML();
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furthestPage = currentContent;
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saveCoursePos() //SCORM Bookmark
var loadedContentType:String = String(videoList.module[currentModule].listedContent[currentContent]. @ type);
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trace("Line 133: loading a Captivate swf");
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prevBehavior = "prev";
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mainMenuVisibility(false);
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contentLoader.contentLoaderInfo.addEventListener(ProgressEvent.PROGRESS,loadProgress);
contentLoader.contentLoaderInfo.addEventListener(Event.COMPLETE,loadComplete);
contentLoader.load(loadedSwf);
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case "swf" :
trace("Line 146: loading an interactive swf");
advanceBehavior = "next";
prevBehavior = "prev";
loadMsg_mc.visible = true;
BrightcovePlayer.stopAndHide();
swfURL = videoList.module[currentModule].listedContent[currentContent].pathToContent.split(",");
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trace("XXXXXXXXXXXXX "+(String(swfURL[swfURLChoice]))+" XXXXXXXXXXXXXXXXX");
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contentLoader.contentLoaderInfo.addEventListener(Event.COMPLETE,loadComplete);
contentLoader.load(loadedSwf);
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trace("Line 158: loading a quiz");
advanceBehavior = "next";
prevBehavior = "prev";
BrightcovePlayer.stopAndHide();
loadMsg_mc.visible = true;
swfURL = videoList.module[currentModule].listedContent[currentContent].pathToContent.split(",");
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contentLoader.contentLoaderInfo.addEventListener(Event.COMPLETE,loadComplete);
contentLoader.contentLoaderInfo.addEventListener(ProgressEvent.PROGRESS,loadProgress);
contentLoader.load(loadedSwf);
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checkForBeginning();
advanceBehavior = "next";
trace("Line 172: loading a Brightcove video");
//vidFrame_mc.visible = true;
//videoBG.visible = true;
//setChildIndex(vidFrame_mc,numChildren - 1);
vidID = videoList.module[currentModule].listedContent[currentContent].videoID.split(",");
trace(vidID);
BrightcovePlayer.instance.alpha = 0;
BrightcovePlayer.playVideo(this,0,vidID[videoChoice],140,112.5,"");
break;
default :
trace("Line 183: unrecognized type. check the node's 'type' attribute");
break;
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trace("Line 190: fading BC vid");
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trace("Line 193: fading something else");
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case "up" :
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break;
case "down" :
if (textPanel_mc.y != 645) {
Tweener.addTween(textPanel_mc,{y:645,time:.5,transition:"easeOutSin"});
break;
default :
trace("Line 211: WAT. That is not a valid direction");
break;
public function getSWFChoice(e:Event):void {
MC = MovieClip(contentLoader.content);
swfURLChoice = MC.swfURLChoice;
contentLoader.content.removeEventListener( "getSWFChoice" , getSWFChoice );
trace("YYYYYYYYYYYYYYYYY swfURLChoice="+swfURLChoice+" YYYYYYYYYYYYYYYYYYYY");
playOn();
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MC = MovieClip(contentLoader.content);
videoChoice = MC.vidChoice;
contentLoader.content.removeEventListener( "getVidChoice" , getVidChoice );
playOn();
public function playOn() {
timesAdvanced++;
moveAdv = true;
contentFadeOut();
hideNavControls();
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loadMsg_mc.visible = false;
contentLoader.contentLoaderInfo.removeEventListener(Event.COMPLETE,loadComplete);
contentLoader.contentLoaderInfo.removeEventListener(ProgressEvent.PROGRESS,loadProgress);
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contentLoader.content.addEventListener("getSWFChoice",getSWFChoice);
contentLoader.content.addEventListener("getVidChoice",getVidChoice);
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} else{
main_HUD.pgNum_txt.text = "Page " + currentContent + " of " + int(numPages - 1);
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contentLoader.content.addEventListener("quizAdvancePage",quizNext);
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contentLoader.content.addEventListener("quizAdvancePage",quizNext);
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contentLoader.content.addEventListener("quizAdvancePage",quizNext);
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var questionArray:Array = new Array ;
var choiceArray:Array = new Array ;
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var passedImageArray:Array = new Array();
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questionArray.push(String(xmlQuizContent[i].questionText));
var tempString:String = "";
for (var j = 0; j < xmlQuizContent[i].answerChoice.length(); j++) {
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tempString = "";
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default :
break;
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moveAdv = true;
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public function loadPrev(me:MouseEvent):void {
timesAdvanced--;
trace("Line 350: loading prev");
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doLoadPrev();
hideNavControls();
public function doLoadNext():void {
switch (advanceBehavior) {
case "next" :
currentContent++;
break;
case "noAdvance" :
break;
default :
for (var i in videoList.module[currentModule].listedContent) {
if (advanceBehavior == videoList.module[currentModule].listedContent[i].contentTitle) {
currentContent = i;
break;
trace("Line 372: loading next");
contentLoader.unloadAndStop();
if (contentContainer.numChildren > 0) {
contentContainer.removeChild(contentLoader);
loadContent();
public function doLoadPrev():void {
switch (prevBehavior) {
case "prev" :
currentContent--;
if (currentContent < 0) {
currentModule = 0;
currentContent = 1;
timesAdvanced = 2;
numPages = 2;
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default :
for (var i in videoList.module[currentModule].listedContent) {
if (prevBehavior == videoList.module[currentModule].listedContent[i].contentTitle) {
currentContent = i;
break;
trace("Line 400: loading prev");
contentLoader.unloadAndStop();
if (contentContainer.numChildren > 0) {
contentContainer.removeChild(contentLoader);
loadContent();
public function addContent():void {
contentContainer.addChild(contentLoader);
navToTop();
textPanelListener();
public function loadProgress(pe:ProgressEvent):void {
var percentageLoaded:int = (pe.bytesLoaded / pe.bytesTotal) * 100;
trace("Line 415: Loading..." + pe.bytesLoaded + " out of " + pe.bytesTotal);
loadMsg_mc.loadText_txt.text = String(percentageLoaded) + "%";
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trace("Line 420: Checking nav. On Page " + currentContent);
if (currentContent == 0) {
main_HUD.prev_btn.visible = false;
navToTop();
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trace("Line 427: Check for beginning");
if (currentContent != 0) {
trace("Line 429: Is not beginning");
main_HUD.prev_btn.visible = true;
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main_HUD.next_btn.visible = true;
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main_HUD.prev_btn.mouseChildren = false;
main_HUD.prev_btn.addEventListener(MouseEvent.MOUSE_OVER,beginGlow);
main_HUD.prev_btn.addEventListener(MouseEvent.MOUSE_OUT,fadeGlow);
main_HUD.prev_btn.addEventListener(MouseEvent.CLICK,loadPrev);
main_HUD.next_btn.mouseChildren = false;
main_HUD.next_btn.addEventListener(MouseEvent.MOUSE_OVER,beginGlow);
main_HUD.next_btn.addEventListener(MouseEvent.MOUSE_OUT,fadeGlow);
main_HUD.next_btn.addEventListener(MouseEvent.MOUSE_UP,loadNext);
exit_btn.addEventListener(MouseEvent.MOUSE_UP,navHandler);
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public function setCourseToComplete():void {
trace("Line 561: Saving complteted course");
success = scorm.set("cmi.core.lesson_status", "completed");
scorm.disconnect();
lmsConnected = false;
public function navToTop():void {
setChildIndex(main_HUD,numChildren-1);You'll have to do two things.. Elaborate on exactly what you mean by a white screen appears. What is turning white? Are you generating a SWF from captivate of a screen capture session, then trying to load that SWF with a wrapper and when you do so it turns white? (In that scenario, if Captivate was looking for external assets it can't find, that'd be why). Please include more details on that.
Second, code of this size pasted into the forum really doesn't help. You'll need to do the work to isolate exactly what part of the code you're seeing this white box appear. Run it in a debugger line by line until you witnesss it turn white and only share that small portion of code. And if you do choose to share a ton of code, please use a site like pastebin.com which will retain formatting and color coding, making it much easier to read, and then share that pastebin link. -
After reading and resetting everything with Keyboard I still get blank white screen on 2nd? page of boot. The only way I can boot to Mavericks is unplug power cord, push and hold power button while plugging power cord in. Fans run at full speed, machine boots then runs normal except the dvdrw will not . The mid 2011 IMAC had the same problem with LION. I changed hard drives, formatted, and installed a clean install of latest os x mavericks. Any help would be greatly appreciated.
EtreCheck version: 1.9.15 (52)
Report generated August 30, 2014 at 6:56:41 PM EDT
Hardware Information: ?
iMac (21.5-inch, Mid 2011) (Verified)
iMac - model: iMac12,1
1 2.5 GHz Intel Core i5 CPU: 4 cores
4 GB RAM
Video Information: ?
AMD Radeon HD 6750M - VRAM: 512 MB
iMac 1920 x 1080
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 0:16:53
Disk Information: ?
ST3120026AS disk0 : (120.03 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Untitled (disk0s2) / [Startup]: 119.17 GB (87.12 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-STDVDRW GA32N
USB Information: ?
Apple Inc. FaceTime HD Camera (Built-in)
CHICONY USB NetVista Full Width Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Anywhere
Kernel Extensions: ?
[loaded] com.nvidia.CUDA (1.1.0) Support
[loaded] com.sophos.kext.sav (9.0.61 - SDK 10.7) Support
[loaded] com.sophos.nke.swi (9.0.53 - SDK 10.8) Support
Startup Items: ?
CUDA: Path: /System/Library/StartupItems/CUDA
FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[running] com.arcsoft.eservutil.plist Support
[running] com.bjango.istatmenusdaemon.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.configuration.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.notification.plist Support
[running] com.sophos.scan.plist Support
[running] com.sophos.sxld.plist Support
[running] com.sophos.webd.plist Support
Launch Agents: ?
[running] com.arcsoft.esinter.plist Support
[running] com.bjango.istatmenusagent.plist Support
[loaded] com.nvidia.CUDASoftwareUpdate.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[running] com.sophos.uiserver.plist Support
User Login Items: ?
Macs Fan Control
Firefox
Internet Plug-ins: ?
FlashPlayer-10.6: Version: 14.0.0.176 - SDK 10.6 Support
Flash Player: Version: 14.0.0.176 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: Java 7 Update 67 Check version
Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
CUDA Preferences Support
Fan Control Support
Flash Player Support
Java Support
Time Machine: ?
Time Machine not configured!
Top Processes by CPU: ?
1% WindowServer
1% fontd
0% firefox
0% SystemUIServer
0% SophosWebIntelligence
Top Processes by Memory: ?
229 MB firefox
156 MB SophosScanD
152 MB InterCheck
131 MB com.apple.IconServicesAgent
115 MB SophosAntiVirus
Virtual Memory Information: ?
424 MB Free RAM
1.53 GB Active RAM
1.37 GB Inactive RAM
699 MB Wired RAM
1.26 GB Page-ins
0 B Page-outsI'd start by getting rid of the following software responsible for these extensions.
Kernel Extensions: ?
[loaded] com.nvidia.CUDA (1.1.0) Support
[loaded] com.sophos.kext.sav (9.0.61 - SDK 10.7) Support
[loaded] com.sophos.nke.swi (9.0.53 - SDK 10.8) Support
Startup Items: ?
CUDA: Path: /System/Library/StartupItems/CUDA
FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
Use the uninstaller provided with the Sophos software. You can uninstall CUDA via the preference pane. Be sure you remove the com.nvidia.CUDA extension which is located in the /System/Library/Extensions/ folder. Not sure if Fan Control has an uninstaller so you will have to do it manually:
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
1. AppZapper
2. AppDelete
3. Automaton
4. Hazel
5. AppCleaner
6. CleanApp
7. iTrash
8. Amnesia
9. Uninstaller
10. Spring Cleaning
For more information visit The XLab FAQs and read the FAQ on removing software.
Be sure to remove your two Login Items. Finally do this:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.
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