Bleeding backlight, bad service from Apple's service centre

The backlight of my iPod Touch 2G is bleeding, and white lights can be seen from the top and sides of the screen. When I brought it to the Apple service centre, the guy there said that the bleeding screen is "under the specifications" and is normal for this device and it could not be replaced. I am sure that a bleeding backlight is not under the "specifications" and it is an obvious defect that should be replaced, or at least repaired.
What should I do? The bleeding backlight is extremely irritating. Should I go to another apple service centre or live with it?
Thanks.

Nope. Do not live with it. Try another service center if you must. The only thing is that if your warranty has expired on your iPod Touch 2g then you may not be able to get anything done unless you pay.
If you have to pay out of pocket then let it go unless this condition really annoys you.
Bottom line, when unsatisfied with a product then let your concern be known and try to drive results each and every time you can.
Axel F.

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Static lines problem and bad response from Apple employee

I first saw the static lines in my iphone5's keyboard and then again while opening a folder. It was only after 3 days from my purchase. The very next day I went to the Apple store of Shibuya (JAPAN) with my Japanese friend and talked the problem with Apple's employee but the response was really cold(rude, not like that of Apple store employee) Without listening to the whole thing he asked us to consult with Apple's technician in 2nd floor if we have any hardware issues and then leaved us without a single more word. It felt like an insult and then we returned back home with some bad images of Apple's employee in our mind. That was not our first visit there but definitely was first to get such a rude response.
Today once again I saw the same problem in my iPhone5. I am not sure if they will take my problem seriously or not if I visit there again. There in Silicon valley, Tim cook talks about the best customer experience in Apple store, but here in Japan we had a worst customer experience.
Tim, better provide normal customer service first than only talking about best customer experience.

ok... just an FYI, this is a user to user forum... therefore no one from Apple will ever see your complaint. You can file your complaint at www.apple.com/feedback. In the situation with your phone, you can also contact your carrier and see if they will swap the device for you. In the USA I have Sprint, and had a similar issue when the 4S was released. Apple claimed they had no fix for it. Then I went to Sprint, and they swapped the phone for me and the issue was resolved. I haven't read anything about this issue with the 5 though.

I get bad information from Apple customer care and i lost my warranty !!!!

hi i called the customer care to repair my iphone 5c and the advisor told me there are no Apple store in Belgium you have to go to paris, i have to pay 300euros to travel to paris !!! i bought a battery on eBay and i replaced the mine but the problem was not the battery but the logic board.
i called i second time Apple customer care and the advisor told me you can take your iphone to Easy-m (repair center agreed by Apple inc.). i left my iphone to this shop and now he will not repair it for me because i opened this one.
the first advisor told me there are no apple store in brussel and you have to travel to paris ... it's not my fault if the advisor was not good trained ... i bought my iphone and he still on warranty to 27 December i will this iphone 5c repaired
it's a iphone 5c 16Gb from (sprint)
if this iphone is not repaired i will do a complaint !!!
thanks for understanding

Apple will not touch any iPhone that has been opened by anybody other than certified technicians, especially when they install an unknown battery from an unknown source. You have sacrificed any support and warranty from Apple:
"This warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside the user manual, the technical specifications or other Apple Product published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider ("AASP"); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product; or if any serial number has been removed or defaced from the Apple Product, or (j) if the product is stolen or Apple reasonably believes that the product is stolen based on information provided by law enforcement authorities."

Remove "bad" codes from Apple Configurator

Recently I was attempting to install an app onto several Supervised devices using Configurator. I ran out of codes and purchased more through the VPP system, uploaded my spreadsheet into Configurator and continued trying to install the app. Instead of redeeming the new codes however, it just hung, I left the computer running overnight in hopes that it would eventually communicate and be able to install the app. The next morning, I found things were at the same spot with Configurator attempting to redeem the code. I eventually Quit configurator to get the "multiple validation errors" message. After trying this a few dozen more times (this was during the ios7 rollover so I attributed some of the issues to that), still with no success, I re-downloaded the spreadsheet to find that codes were being redeemed, and they were appearing greyed out in Configurator, but none were installing on the iPad.
I contacted [email protected] and they refunded my additional code purchase and made all the codes I had uploaded invalid. Now I have re-purchased the additional codes I require and I have uploaded them into Configurator. Alas, the old codes are still displaying, some greyed out, and when I try to install the app, it is still hanging. When I look at the available codes in Configurator, the bad codes that are not already grey state "unable to redeem code in app store" but my iPad does not seem to be able to move on to the new "good" codes.
I want to delete the app out of configurator and try adding it back. I am not sure if doing this would wipe out the links I already have between the codes that have previously been redeemed with the iPads they are currently on. I have the original spreadsheet and the new spreadsheet with the additional "good" codes, but would hate to lose the 285 codes that are already working fine and associated with other iPads.

No. The only way is to explain your situation to Apple and request new codes.
A side note... with MDM there is no way to reuse app codes. With Apple Configurator you can unsupervise a device and get your code back on that station. But with MDM it doesn't store the code in a database like Apple Configurator does. So once the code is handed out via MDM is belongs to whatever Apple ID downloaded it.

Bad Form from Apple with the latest update

Update 11.1.4 was obviously released without being fully tested.
Given that it was released in early January and it is now the 29th I would have thought Apple would have given a "fix" top priority.
I wasted a huge amount of time and effort redownloading and trying many different things before giving up in frustration.
Eventually I managed to locate a post made by Turingtest2 on the Support community which allowed me to fix the problem. Thank you Turingtest2!
Why is Apple relying on its customers to solve its problems?

Hello sfhowes,
Thank you for your response.
I have looked into this thread that you've suggested earlier, but I'm hesitant to download a 3rd party application to fix the problem.
This thread also references much longer hang times for autocomplete.
What we're seeing in our office is very small, on the order of 0.1 seconds.
It's enough of a change though that it's causing headaches in our office b/c we were used to instantaneous autocomplete.
The preferred solution would be to have Mozilla undo or fix the change that they made that resulted in the decreased performance with the latest update.

IMessage poor service and features from Apple !!!

Hello Apple Fans,
Actually, i have been gone through the imessage which apple annouced that its amazing service. its Ok if any one want to send chat with his friends. but the other bad point from apple when i send to group. Really noisy so be careful before sleeping to put the iphone Silent mode . There is no Option to put the group Silent or special tone even no title for group and any pravicy option that allow you to control these group. Apple failed to appear this sevice in good and Professional way. at the end i hope apple release urgent solution adjusting the primitive mistakes.
Your inputs will be highly appreciated.
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Keep in mind this is version 1 of the software. Submit your feedback directly to Apple about features you'd like to see in future versions using the appropriate link on the Feedback page:
http://www.apple.com/feedback
Best of luck.

HT1933 battery issues and customer services from apple store

I have been a iphone user since january 2013. i have found some issues with the battery of my iphone 5 and booked appointment several times to report to it. the problem was battery dies unexpectedly, for example it dies when it shows even arround 20% remaining sometimes. every times i have made checked it with genius bar the found no problem using there diagnostic system. On 22 december 2013 again i have done some diagnostic test with apple genius bar and they reformat everything and said problem will be solved. however again on 24 december i had to take my phone to genius bar as they problem was still there and it was died suddenly even there were more than 20% charge remaining. Then i got to the stratford apple store and showed my phone to one of the manager named Harnson. i have showed the dead phone and describe him the situation. he tried to switch it on and found that it shows no battery is low as 2% and need to charge. then he take me to genius bar to diagnostic the phone again. in the genius bar when his colleague has switched it on then it showed 24% charge remaining. then i explain that this device has no reliability. it doesn't show the actual percentage. it was 2% few minutes ago and died and now it is showing 24% without any charging. then he diagnostic it again and found no problem....
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please note that this staff are nice with white people and im an asian. is that can be a reason of having bad services from apple?????????????

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Cheers

HT201272 used 2 days for download 1 magazine, it has been bad service from AIS ebook app and Matichon app.(download on high speed internet)

used 2 days for download 1 magazine, it has been bad service from AIS ebook app and Matichon app.(download on high speed internet)

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HT4437 I want to develop a software with AirPaly service for business things. How can I get the permission from Apple?

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How can i get a macbook with the configration i want from apple retail store so that i can benefit from tax free service at the airport ?

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Bleeding backlight, bad service from Apple's service centre

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