Blu Ray digital copy downloads audio issues.
I have the Apple TV 2 and love it but I have a few movies that I got from iTunes as digital copy downloads from buying a bluray disc that the audio doesn't stream to the tv. It's a crackling static sound.
Plays fine on computer and on iphone but not to tv. Have other films I have received this way that play fine. Did I get a bad download or is it something else?
Thanks
Can you try changing the audio track - maybe it's ouputting dolby digital and the TV can't handle it.
Also turn off Dolby Digital out in the Settings menus.
Might be worth you mentioning the film, or checking iTunes reviews on the film to see if there are known issues.
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Paramount Digital Copy Support are sending me to you.
here is a copy of my e-mail with paramount digital copy support
Latest e-mail from paramount digital copy support
Sorry to hear that you are having problems. This seems to be an issue with iTunes. Please direct iTunes related inquiries to Apple Support, via the page on their website: http://support.apple.com/kb/HT1539
Apple Support is responsible for all iTunes-related issues.
Third e-mail to paramount digital copy support
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When i register to your site, I did insert all the proper info and Canada was the country indicated.
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Second E-mail to paramount digital copy support
Thank you for contacting Paramount Digital Copy Support. Please reply back to us and mention if you’re experiencing difficulties in transferring the Digital Copy to your PC/Mac or portable player. If so, please explain the problem in detail, and we will try and help you resolve the issue.
Thanks,
DIGITAL COPY SUPPORT
first contact to paramount digital copy support through web site
PARAMOUNT DIGITAL COPY SUPPORT EMAIL
Title Information
> Disc Title: Star Trek Into Darkness
> Digital Copy Code: ****
>
> User Information
> ****
>
> Computer System and Portable Media Device Information
> Computer OS: Mac OS X
> Media Player: iTunes
> Portable Media Device Manufacturer: Apple
> Portable Media Device: iPhone
>
> Support Request Description
> Problem Type: Other
> Description:when play is press nothing append
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