BOE XI R2 - Configuring RAS with Service user, RAS Fails to start...
Colleagues:
Where would kbase article c2018785 be found?
I am configuring my BOE XI R2 to use End-to-End SSO via IIS using this document from Business Objects:
Link: [https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/403cdf46-c63e-2b10-2997-978cb8ba59f0]
In this document, you create a service user under which certain applications run, including the Report Application Server.
There is a specific note on page 6 in the doc which states:
The RAS server may fail to start under this new service account. If you experience this issue, follow the steps outlined in the following kbase:
Link: [http://support.businessobjects.com/library/kbase/articles/c2018785.asp]
Unfortunately, the link is out of date, and I have not found the article using the existing search tools.
I did use the -trace argument to the command line to start up the RAS service, and the output is follows:
Timestamp ProcessID ThreadID Message
[Thu May 07 13:21:39 2009] 4448 4228 (.ashwin32service.cpp:165): trace message: RAS starting
[Thu May 07 13:21:39 2009] 4448 4228 (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:2039): CDTSApp::InitInstance(): In CDTSParameters::RUN
[Thu May 07 13:21:39 2009] 4448 4228 (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:2055): CDTSApp::InitInstance(): Starting server. Process Id=4448
[Thu May 07 13:21:39 2009] 4448 4228 (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:2062): CDTSApp::InitInstance(): setServerParameters() done
[Thu May 07 13:21:39 2009] 4448 4228 (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:2130): CDTSApp::InitInstance(): initLicenseLimit() returns 1
[Thu May 07 13:21:39 2009] 4448 4228 (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:3895): CDTSApp::loadServerOptions(): about to SaveToRegistryAsDefault
[Thu May 07 13:21:39 2009] 4448 4228 (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:3897): CDTSApp::loadServerOptions(): done SaveToRegistryAsDefault hr=-2147024891
[Thu May 07 13:21:39 2009] 4448 4228 (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:3916): CDTSApp::loadServerOptions(): error Access is denied.
[Thu May 07 13:21:39 2009] 4448 4228 (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:2134): CDTSApp::InitInstance(): loadServerOptions() returns 0
[Thu May 07 13:21:39 2009] 4448 4228 (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:2194): CDTSApp::InitInstance(): getDataEngineName() returns C:TrouxBusiness Objectscommon3.5 incrpe32.dll
[Thu May 07 13:21:39 2009] 4448 4228 (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:2197): CDTSApp::InitInstance(): openEngine() returns 0
[Thu May 07 13:21:39 2009] 4448 4228 (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:39.936 4448 4228 (.dtsdts.cpp:2292): CDTSApp::InitInstance(): preloadMSXML() done
[Thu May 07 13:21:39 2009] 4448 4228 trace message: EnCOMSessionMgr::EnCOMSessionMgr begins...
[Thu May 07 13:21:39 2009] 4448 4228 trace message: EnCOMSessionMgr::EnCOMSessionMgr trying to get Singleton SessionManager.
[Thu May 07 13:21:39 2009] 4448 4228 trace message: CInfoSessionManager::Initialize start
[Thu May 07 13:21:39 2009] 4448 4228 trace message: CInfoSessionManager::Initialize, start the cluster refresh thread
[Thu May 07 13:21:40 2009] 4448 4228 (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:40.217 4448 4228 (.dtsdts.cpp:2445): CDTSApp::InitInstance(): caught UNKNOWN EXCEPTION!!!
[Thu May 07 13:21:40 2009] 4448 4228 (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:40.217 4448 4228 (.dtsdts.cpp:2461): CDTSApp::InitInstance() returns 0
[Thu May 07 13:21:40 2009] 4448 4228 (.dtsdts.cpp:1794): trace message:
TraceLog 2009 5 7 8:21:40.217 4448 4228 (.dtsdts.cpp:1039): CAgentMapMT::ShutDown - outstanding agents:
[Thu May 07 13:21:40 2009] 4448 4228 (.ashwin32service.cpp:329): trace message: RAS Exiting: return code = 0
In the Windows event viewer, this error is echoed:
Failed to load Report Application Server settings from the system registry.
Detailed Message: Access is denied.
It seems my service account needs a certain permission to be able to load and read the registry for this application, and I'm sure this permission is discussed in the missing kbase article.
Could you please let me know what permission is required for this user on the OS? This is Win2003 x64 SP2.
Thanks, and have a good day
Hi,
if this a permissions problem then just start +regedit*, go to
My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects
select it, press the right mouse button and choose Permissions. Press the advanced button and assign your service account with full control at this point of the registry. Do not forget to select the +Replace Permissions Entries on all child objects ... + option.
You can also take a look at Notes 1199630 and 1201489 (this one is for CR 10 but it may be worth it to follow the instructions there) ( [https://service.sap.com/notes])
Regards,
Stratos
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