Bought a movie but all it plays is the main movie menu, I can't get the actual movie to play.

I bought Scary Movie 5 the other day and it downloaded fine, it runs but it will only take me to the main movie menu where it gives me the options to play, select chapters or go to the bonus features. When you click play nothing happens. Seriously frustrated with this. Any one else have this issue?
I'm trying to watch it on my windows computer on itunes.

Hello mecha_girl,
Sorry to hear that Scream 5 is not playing after purchasing it from iTunes.
If the movie has completely downloaded, I recommend deleting the video and downloading the show again from your list of purchases. You can find the steps to do this under the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you are still not able to play the movie, you can report an issue with this purchase using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best,
Sheila M.

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FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
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http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
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Bought a movie but all it plays is the main movie menu, I can't get the actual movie to play.

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