Bought gems in clash of clans and did not recieve them. Went to the forums and it said go to apple support. apple support said go to the developer. So they say go to each other what do I do?
BOught gems in clash of clans and did not recieve them. Went to the forums and it said go to apple support. Apple support said go to the developer what do I do because they say go to each other?
You need to take it up with the developer first. If they don't fix things, you need to open the issue with iTunes support.
Going by the threads here, not a day goes by that someone doesn't have an issue with in app purchases in Clash of Clans.
Similar Messages
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Purchase performed in clash of clans but did not receive the genes
I Have purchased 14000 gems in clash of clans but did not receive
If you've been charged but haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Accidently bought gems in clash of clans
My nephew accedently bought "gems" in clash of clans inapp purchases. I need to redeem the accedently spent money so I can use it for moor importation situations.
Purchases are considered final but you can try the 'report a problem' link to contact iTunes Support (these are user-to-user forums) and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
To try and stop it happening again you can use Settings > General > Restrictions on your iPod to prevent in-app purchases, and you can require your password to be entered for every download. -
I'm in Brazil and need to talk via e-mail or chat, with the USA App Store. It happens that I made a purchase and did not get because I live in Brazil and mistakenly bought the site of the USA. How do I? Do you have any e-mail the department in charge?
I've tried, said they could not help and I should get in touch with the USA App Store. But the problem of getting in touch with the App Store USA is the only option I have on the phone, and my English is not very helpful. Therefore needed a complete address e-mail.
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I bought a book that was priced $7.99 but was charged $14 and did not recieve the usual reciept for it, who do I contact for help?
You most likely did not receive the usual receipt because it was one of those authorization charges. It happens time to time, and should drop off your card. But go ahead and check with iTS just to make sure.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
i got a few free app before and did not download them completely and dont want to do this
but they stay in my download list and start automatly when i connect to itunes store and going to crazy me
how can i remove them from my account for ever
please help meTry Here > https://discussions.apple.com/thread/4074945?tstart=0
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my iphone came up with that timing circle and just turned off and did not come back on ? even when i charge it now it still wont turn on ,do you know the problem?
If the battery was empty (and it may then take 10 to 15 minutes of charging before it will respond), then have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds, after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.
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hi
i got a few free app before and did not download them completely and dont want to do this
but they stay in my download list and start automatly when i connect to itunes store and going to crazy me
how can i remove them from my account for ever
please help me
thank youTry Here > https://discussions.apple.com/thread/4074945?tstart=0
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HT1933 I want to buy gem in clash of clans, it is not working.
I want to buy gem in game of clash of clans, it is not working.
I have fill my card (visa debit, natwest) information in App ID payment detail. And I can buy apps from App store correct.
In game it shown problem and ask me to contact with apple support.lsh0000 wrote:
In game it shown problem and ask me to contact with apple support.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Yesterday We went to At and T store and they told me to download from old phone to new phone and I am really upset and I got Icloud and prove but part of still in 4S and has not go in 5S and that is biggest problem and no commuication that woman stay follow what she said but still not working so I do not know what else to do my do not understand and I would like to have someone do for us and AT and T store can not do that part so Told me Apple store and I called last night talk to some one on Apple store but told me that no go back to AT and T store so now total confuse and I am not get anywhere so and why they will not do it so therefore I do not think computer that not clear for us because we have no experince in computer program for this so both are deaf and not clear so over 50 years age and so we need face someone to do for us and told us do our self which is total upset us more so because my twins are in Orlando and can not call them because of problem contiunes in heart so I need someone who we can trust and help us. I do have IPAD mini and almost lost my calls to my twins and today I think get back but not 100 % so I am kind upset and who email us or I will have to go Apple Store and see if they know personal.
Open this support document http://support.apple.com/kb/HT2109 print it from the computer and follow the steps there. You need to backup your data from the first device and then restore that to the new device.
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Little fingers have deleted the above mentioned apps!
THE APPS IN QUESTION CAME WITH MY iPHONE.
I DID NOT PURCHASE THEM!
HOW CAN I RESTORE THEM, THEY ARE NOT LISTED IN THE APP STORE????Hey Clyde71,
Thanks for the question. From your description, it sounds like various Account Settings have been greyed out in your Settings application (iCloud, Facebook, Twitter). The cause for these being greyed out is a restriction setup on your iPhone. You'll probably see that Restrictions are turned "On" in Settings > General.
You'll want to disable the restriction "Allow Changes: Accounts". For more information on restrictions, see this article:
iOS: Understanding Restrictions (Parental Controls)
http://support.apple.com/kb/HT4213
Thanks,
Matt M. -
Whenever I buy something in game, it says that " can not connect to itunes store". Why???? I fill all my payment information in app Store, bt I couldnt buy any thing. Why???
Additonally, at this point I really want to talk to someone who cares about how a customer like I might feel in such a situation and when I call corporate would like to talk to someone who is interested in hearing my input as it really sucks to think I really don't feel like going to the store anymore and would rather just buy stuff on amazon or newegg these days instead;/ When I know how much i used to enjoy going into the store and getting friendly with kind staff who worked with me to get the best deal on the items I got--perhaps this was because it was at a more desperate time when Best Buys fate as a company was more precarious prior to price matching taking origin. Also, on an aside, would like to add that obviously there is always the one or two people who go out of their way to make sure you have an excellent expeirenece so I am not trying to make any sweeping generalizations here. In fact, I find the forum contributors to be among the most kind and helpful, but that might be because they don't have to deal with the now seemingly dreaded "pricematch" epidemic;D
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I purchased smurffberries on smurff village and i did not recieve them
we purchased smurffberries and didnt seem to recieve them. it would show on the top that we had 50 and when we tried to buy something with that, all the smurffberries would disapear. We then bought the smurffberries again thinking we did something wrong but, itunes just charged again. is there a way we can get our money back??
Hi lscaparo4,
If you are looking to transfer your purchase back to iTunes on your computer, you may find the following article helpful:
iTunes: Transferring media from your iPhone, iPad, iPod touch, or iPod
http://support.apple.com/kb/HT1209
Regards,
- Brenden -
My 10 year old daughter downloaded a free game on her i Pod touch. When playing the game she did not know she was ordering apps
is there a way to have my cc and her grandma cc refunded these charges. I thought my acct was set up to not keep our CC # on file.
Please help.There are no refunds.
You can set restirctions so that it does not allow in app purchases.
You can try asking itunes support for an exception and see how it goes.
Click "Support" at the top of this page, then click the link under "Contact Us" -
Anyone help,
My WiFi stays off, have tried turning off: did not work. tried Restoring settings and that did not work. Downloaded iSO 6.1.3 and it still want work. Any ideas!!same my iphone also did not work i tried to restore but its not coonected to the internet.pls i need your help too.
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