Brand new Spectre XT Touchsmart 15t-4000 unable to recover

I just received my brand new Spectre XT Touchsmart 15t-4000 Product # A9G16AV a couple of weeks ago. It has Windows 8 Pro installed. I ended up doing a factory restore from the SSD after a couple of days and it worked fine.
I purchased a special 32GB USB 3.0 flash drive to create my recovery media 2 days ago. I created the recovery media and it verified the media successfuly. I wanted to verify that it actually worked so I would have it available in case of emergency. It had 3 options for recovery I first chose minimal install and after about 30 minutes it said recovery incomplete and it would say that everytime I rebooted. Then I chose to recover to factory condition. I came up with the same error. I finally chose to do a complete factory reset. I got the same error, but it went to the Desktop. I could not go to metro or anything, it did not complete the install. I was going to restore it from the SSD again, but had noticed that my recovery partion was erased along with all the other partitions it had when I received my computer. I contacted HP support on the phone which used 2 hours of my cell minutes. The Ticket # for this case is [Personal Information Removed]. I tested my SSD and it is fine. I ended up with 2 options. 1. Send my computer to HP for them to restore my system. 2. Have Recovery media sent to me. Option 1 is out, my computer is brand new & I am not shipping it anywhere. Option 2 was OK, but they said they could not send me a USB recovery drive because they did not have those. I was told they could send me Recovery DVD's. I don't have a DVD drive and did not want to buy one as I just spent $1700.00 on this computer. The tech said he would call me back yesterday and see if there was anything else they could do, he never called. He did not call today either. I tried to call him and it is impossible to call and get a specefic person. I decided today I would go ahead and buy a USB DVD Burner and just have them send me the recovery disk so I ordered one from HP and it will be here next week. In the mean time I don't know how to get the Recovery DVD's sent to me that I was told was an option. I keep getting the run around. All I want is for my computer to be back like it was when I first got it a couple of weeks ago. Right now I cannot even use it.
I also have the Total Care 3 year accidental damage in home service for this laptop. Can anyone of you experts help me? I would greatly appreciate it!
Michael

Hello,
I see your resolved the recovery issue by turning the date back to 2012 in the BIOS.
We will soon have new recovery media available to resolve this.
We will also have a softpaq available that will fix teh Recovery from F11
thanks!
Send me a PM about the Recovery Media - that was not sent to you
I am an HP employee.
"Did my response help with your issue? If so, please give me Kudos by clicking the "Kudos" button or mark the post that solved your problem as the Accepted Solution. Thanks!"

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