Broadband Checker can't find postcode.

Me and my partner are moving house, and I thought I'd check to see what speed of BT broadband would be available at our address if we decided to sign up with BT. So I enter the house number and postcode (I don't know the phone number of our new place yet or what phone provider the place is currently with) and the broadband checker tells me it can't find my postcode. Royal Mail postcode finder can find it, and so can google. But for some reason, BT can't. Any way I can use the broadband checker or be told what broadband speed I'd be able to get with BT?

Hi.
If you go to this page:
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633&s_intcid=con_in...
and click on "CHECK YOUR SPEED" Then "I'M Not With BT" Then enter your House NO; and postcode, it should come up with the services and speeds avaialble.
It certainly did this for me just this second.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Similar Messages

BY Yahoo Anytime Plus Broadband : BT can't find my...

Hi all,
I wonder if someone could help me please?
I've been a BT Internet customer for over eight years. I set up a connection while still living with my parents and kept it on, on their phone line, when I moved out. They pay for the phone line, and I pay separately for their broadband access by direct debit. I've pretty much left it to it's own devices over the years as we've had no issues with it.
However, the connection has now dropped off. I tried to check the status of my account on the BT website, but logging into BT.com requires an account number which has been lost in the mists of time, if I ever had one.
I can log into BT Yaho and view my account details, but whenever I try to access any of the secure areas it takes me to BT.com
I rang customer services (BT Broadband technical help) who told me there was no internet service on the phone line and that they couldn't find any bt internet services attached to the account for the phone line .. ever.
I then rang the billing help line who confirmed there was no broadband attached to the account number for the phone line in question. They too could find no record of a separate broadband account on the line or at the address.
Having looked through this forum I have spotted a couple of similar issues of orphan or 'non-aligned' billing issues.
Could someone tell me how I get BT to acknowledge this 'non-aligned' account so we can reinstate the broadband service to my parents house?
I'm happy to discuss upgrading / merging accounts / packages / payments. Just as long as service is restored.
Kind regards,
Mark

Hi R34ver_00,
Welcome to the community forum and thanks for posting!
Sorry for the mix up finding your broadband billing account. I can help get you sorted from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Cheers
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

FiOS location checker can't find my address?

I've tried a few times using the main page as well as a link I found on this forum... Yet still no luck. I just want to check all the deals available and the like to compare to my current cable situation... And considering I'm happy just secretly envious of the faster speeds FiOS could possibly provide, I don't want to call and be pressured @_@
Why wouldn't the locator be able to find my address? I live in Los Angeles, and I know for a fact a few people nearby have verizon...
So help or explanation would be greatly appreciated!

Just because FIOS is available in LA, it doesn't mean its available everywhere. I would be happy to check on the back end if its showing your particular address as being available. I have sent you a private message to get more information.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Re: How can I find my cabinet number and when it w...

Hi,
I've been told by BT help chat that my address can get BT Faster Broadband but not Infinity. I'm connected to the Trowbridge SSTRO exchange which is apparently "FTTC available in some areas") Presumably that's to do with the distance of my house from either the exchange (2.2km) or the street cabinet (not sure which cabinet I'm connected to or where it is). If I've understood correctly, Faster Broadband uses the same fibre infrastructure as Infinity but because the speed can't be guaranteed as above 15Mb/s it can't be sold as Infinity. I am currently a Sky Talk subscriber so many of the BT utilities come back with an "number not recognised" error when I enter the phone number. So I guess I have 2 questions:
o If I take up Faster Broadband, how can I find out what speed I can actually expect?
o How can I find out how long it will be before I can get the full Infinity service?
I might add that a friend of mine in Trowbridge (1.1km from SSTRO) has full Infinity.
Thanks for any help, Midsomerjambo

Hi midsomerjambo,
BT Infinity and BT Faster Unlimited Broadband is just BT Retail's brandname for their fibre broadband service.
The reason why BT Retail say you can't get FTTC BT Infinity is because the FTTC estimation is below 15mbps.
However you should be able to get BT Faster Unlimited Broadband (FTTC) which is the same as BT Infinity FTTC but for those who have been estimated 15mbps or less on FTTC
BT Retail set a minimum speed required in order to get BT Infinity which is an FTTC estimation of 15mbps or above, if you have been estimated less than 15mbps for FTTC then you won't be able to get BT Infinity but may be given the choice of BT Faster Unlimited Broadband which still uses the same FTTC Openreach infrastructure and equipment .
What does it say for your landline number when you go to http://dslchecker.bt.com/adsl , If you don't have a BT Wholesale compatible number then you can check by your address by going to http://dslchecker.bt.com/adsl/ADSLChecker.AddressOutput (won't be as accurate as the landline number checker, but will give you an idea of the estimation speed)
FTTC fibre broadband uses VDSL or VDSL2 signals that travel from the FTTC cabinet to your property via the existing copper (sometimes aluminium) line. The further away you are from your FTTC cabinet the slower the fibre FTTC broadband will be.
However VDSL/2 signals used for FTTC broadband connection degrade far quicker in terms of distance than conventional ADSL broadband signal do.
Generally speaking if your landline is over 1500 meters in length from the FTTC cabinet to your property then you may not be able to get BT Infinity as you may not be able to achieve over 15mbps from an FTTC service, though may be offered BT Retail's sub 15mbps FTTC service called BT Faster Unlimited Broadband.
Here is a graph that shows the ADSL(G.DMT,ADSL2 and ADSL2+) and VDSL/2 (FTTC) signal with distance. Please be aware that all ADSL connections are depend on distance from local exchange, where as FTTC (VDSL/2) connections are depend on distance from your FTTC (DSLAM) cabinet. Though all connection types are also depend on line quality.
This graph is also just a general estimation of what the speed could be achieved and not the actual speed you will receive. Also your line maybe longer than you would think as it may not go the direct way to either the cabinet or exchange.
As to your other question How can I find out how long it will be before I can get the full Infinity service?
The Openreach Superfast Fibre Broadband Scheme is being rolled out, done and managed by Openreach for ALL ISPs/CPs so BT Retail (a communication provider/ISP whom operates this forum) does not have much input or say whether Openreach will improve the FTTC fibre infrastructre in your area.
Unless Openreach (who owns and maintain the fibre broadband infrastructure in your exchange area) either installs a new PCP and Dslam cabinet nearer to your property, or you order FTTPoD (Fibre to the Premisies On Demand) [not currently being supported by any ISP] which may cost you thousands, then I'm afraid it may be several years or so until the FTTC fibre infrastructure is improved by Openreach.
Hope that helps,
Cheers
jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.

W7 PCs on router LAN port can not find Wireless connected OJ Pro 8500A Plus following router upgrade

My Broadband Supplier has replaced my internet router with a new one with dual N band Wireless and GigE LAN ports. The 8500A printer has been successfully WPA wirelessly connected and works fine with a wireless connected Sony windows 7 laptop and Apple devices. However neither of the Dell LAN connected windows 7 desktop PCs or the same Sony laptop when connected to a LAN port on the router can find the printer. I have tried reinstalling the printer software with the latest version from the HP site OJ8500_A910_1315 and the installation fails as network environment checker can not find the printer. I have run the HP network diagnostics with both firewalls in the PC and router disabled with no success. The LAN itself seems to be working OK as the PCs can see each other, exchange files and and can access the internet. The router has been checked by the broadband supplier technical uupport. The printer is visible as a network connected device in Windows explorer so you would expect the HP software to see it. Is the only option to fix the printers IP address and use that in the installion procedure or are there other settings I can alter to get the HP network environment checker to work properly? Thoughts would be appreciated.
This question was solved.
View Solution.

In the router settings look for "wireless isolation", "AP isolation" or the like and make sure it is DISABLED. This setting disables communication between the wired and wireless clients.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

BT can't find my broadband package - Help/advice n...

Hello
So glad I found this forum – I'm in need of some help before I go mad!
I have been a BT internet customer for nearly 10 years.
The trouble started at the end of July when I tried to add BT sport free (I have Sky). I couldn't do it online, so I went on online chat and they said I didn't have a broadband account with them. After an hour of me trying to convince them that I am a customer, they finally said they couldn't help me other than to suggest I talk to sales to add broadband to my account – I already have BT broadband!
I then emailed the residential customer services team via the complaints route to express my dismay at the poor treatment of a long-term loyal customer and to request that they intervene and sort the situation out for me.
They repeated that I only have landline showing with them and asked whether I had another account number. My internet has always been billed separately to my phone account, but looking through all my documents I couldn't see that I'd ever had an account number for my internet service.
I discovered when I looked at my account in BT Yahoo email, that I was still on the BT Yahoo Anytime Plus service, but there was no account number to be seen anywhere. Like many people on this forum I received occasional emails from BT at the end of 2011 saying that I would be transferred to BT Total Broadband Option 1 at some point, but this obviously never happened.
On reading this forum I discovered that there are a number of people like me who have 'unaligned' accounts where they're still on an old service that is billed separately and not linked to their MyBT account. I also read on this forum that someone had managed to find their separate internet account number by checking their bank statement direct debit info. I did this and managed to find an account number (starting GB followed by 8 numbers) but I've tried to use it online myself and it isn't recognised, so I've emailed the residential services team with this number.
They haven't replied to me yet – it's well past the 72 hours they're supposed to reply in – and I've got a strong feeling they're just going to say they can't find the account number on their system. If they reply at all.
Interestingly, I went onto my BT Yahoo email account page today and my internet product had changed from BT Yahoo Anytime Plus to BT Total Broadband Option 1.
Now, I don't know if my message has triggered some action at BT's end, but if it has they haven't told me. My big concern now is that my BT Yahoo Anytime Plus was unlimited with no contract and it now looks like I've been moved to a product with a tiny 10GB limit. I run an online business so I'm rarely offline and I'd exceed my limit within a few days. I'm worried that I'm already exceeding my usage, and if I hadn't looked I wouldn't even know I'd been moved.
All I want is for BT to recognise and merge my accounts, and then I can upgrade to an unlimited package (which will cost less than what I'm paying now anyway). And then I can also add BT Sport, to which I'm entitled and not able to get because BT's systems are rubbish.
I'd thought about simply cancelling my existing direct debit and ordering a new broadband package, but I really need to keep my email address as I've had it for years and I use it for business.
I've seen that there are lovely mods on this forum who can help, so I'm hoping one can come to my rescue before I pull all my hair out – I've got nowhere so far and it's been more than 6 weeks since my intial contact with BT.
Apologies for the length of this message!
Many Thanks,
Justine
Solved!
Go to Solution.

Hello again
Can anybody tell me how long it normally takes for the mods to reply to a contact form please? I submitted an enquiry via RobbieMacs's profile link on 18 September and have not yet received a reply or acknowledgement. Does it normally take a few days to hear back from them?
My problem has also worsened. As I mentioned above, someone has been tinkering with my account because last week I was moved without warning from BT Yahoo Anytime plus service to BT Total Broadband Option 1, without being informed. Then on Friday I received a 'Welcome to BT Broadband' email (I've had BT Broadband for nearly 10 years!), and last night I for the first time ever in nearly 10 years I received a usage warning.
So, not only has my account been moved without telling me, but I've been moved from an unlimited service to a capped service (for the same price) and I'm close to reaching my limiit after a few days usage.
But, despite the behind-the-scenes tinkering, my internet product still hasn't been merged with MyBT account so I cannot access it online to upgrade to an unlimited package, and I cannot call them as they will just tell me they have no record of me having broadband with them (I've been told this too many times over the last few weeks and it drives me crazy everytime - it's as if they think I'm making it up!).
I'm so close to jumping ship to Virgin, and I think if I start incurring extra usage charges because I've been moved on to a product I currently have no control over, it may well be the last straw!
Thanks,
Justine

I ordered the full creative cloud on sunday and received an order number but still can't open any of the programs. When i check the status of my order online, it says it can't find it. Is this normal after 3 days?

I ordered the full creative cloud on sunday and received an order number but still can't open any of the programs. When i check the status of my order online, it says it can't find it. Is this normal after 3 days? I tried asking in a chat window instead of the forum but no one answered and after about ten minutes my screen restarted and closed the chat window down. It seems a little frustrating not knowing what happened to my order and not being able to contact anyone. Is all this usual with Adobe or are they just having technical problems this week?

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

My Top Rated songs, when I synch my iP4S - comes up with an error message saying it can't find all the songs. When I check, library has songs listed but with a "!" bubble next to them. When I click on them they play. What am I doing wrong?

When synching, itcomes up with an error message saying it can't find all the songs. When I check, library has songs listed but with a "!" bubble next to them. When I click on them they play. What am I doing wrong? This happens every time so I click them and it sorts them (boring with 200 odd). How can I prevent this?

Once you successfully add you iTunes library to iTunes Match, you go to Settings>iTunes & App Store on your iOS device and turn on iTunes Match. Your iTunes Match library will then appear on your iOS device.

How can I check on the delivery of an photo but that I created and sent to a friend. I have the order number but I can't find the tracking information.

How can I check on the delivery of a photo book that I created and sent to a friend. I have the order number but I can't find the tracking information.

When I click "about this mac" to check on my storage, I get a number of different sections music, movies, etc. but also I get a section called backups, where can I find the files in this section?

When I click "about this mac" to check on my storage, I get a number of different sections music, movies, etc. but also I get a section called backups, where can I find the files in this section?

Welcome to Apple Support Communities
All the storage in "Backups" is taken up by local snapshots, which are made automatically in all MacBooks, MacBooks Pro and MacBooks Air with OS X Lion or newer and Time Machine turned on.
See > http://pondini.org/TM/30.html I recommend you to leave them there, because they will be removed automatically. However, if you want, you can disable or remove them manually if you want, even if there's no reason to do this. Have a look at the link above for more information

Where can I find the latest version number in a document in the web? so I can download it with wget to check if the current installed firefox version is up to date and update ir if necessary?

My problem is that I can't find the latest version number in here http://releases.mozilla.org/pub/mozilla.org/firefox/releases/latest/win32 as a document, so I can check against "HKLM\SOFTWARE\Mozilla\Mozilla Firefox\CurrentVersion" and update or not, all this is done by a script. It will be great not have to change the versión number in the script every time there is a new release.
Thanks

I think I solved, all I have to do is this:
//here I download the entire page
wget.exe http://www.mozilla.org/en-US/firefox/all.html -O index
//here I search for the word curVersion and set a variable with the result, which is "10.0.2"
for /f "tokens=3 delims=</> " %%A IN ('type index ^| FIND /I "curVersion" ' ) do set latestversion=%%A
//here I just make sure I get a number
echo "%latestversion%"
pause
Later I check it against the registry and voila! I hope this can help other admins who have the same problem.
Regards.

I get itunes can't find file when I tried to play a TV show I had purchased that was supposed to be in the cloud. There are several of these, including an entire season. In the store it shows that I purchased these shows when I checked them.

I get itunes can't find file when I tried to play a TV show I had purchased. I then checked and had this problem with an entire TV season I had purchesed. The shows were supposed to be in the cloud. I went to the itunes store, went to the tv shows and they showed that I had purchesed them. They do not show up when I click on purchesed in the store.

Try this...
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

Problem. Alla my tools and panels are hidden, can´t find them. Have try Windows menyer....... and checked. all is ok.

Problem. Alla my tools and panels are hidden, can´t find them. Have try Windows>menyer....... and checked. all is ok.

Press the Tab key, it shows/hides panels.
Or Window > Workspace > Reset or use a different workspace.
Gene

HT6533 Where can I find the third party app? I'm really in trouble that I can't record and check my blood glucose. Of cause I exported the data from app, but It's not readable for me. Please reply ASAP and give me other solution.

Where can I find the third party app?
I'm really in trouble that I can't record and check my blood glucose.
Of cause I exported the data from app, but It's not readable for me.
Please reply ASAP and give me other solution.

You find third-party apps in the App Store. What app are you looking for? Due to problems, Apple removed the ability to record that information in Health. You can always go back to whatever you used before three weeks Health was released. Why can you not check and record your blood glucose? I would assume you check it using blood samples and a glucose meter which has nothing to do with your phone. You should be able to record it in any number of apps, from Notes to purpose made third-party apps.

HT201359 how can i find out what all the charges on my checking account are for?

how can i find out what all the charges on my checking account are for?

If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases - the most recent purchase is above the list. I'm not sure if that shows auto-renewing subscriptions (I don't have any so I can't check).
If you can't find the charges and you haven't added or changed your card details on your account (when you do then a small temporary store holding charge may be applied to check that the details are correct and valid, which should disappear within a few days) then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Broadband Checker can't find postcode.

Similar Messages

Maybe you are looking for