Broadband constantly disconnecting. Was fine a few...

Hi
My broadband keeps disconnecting, sometimes every 5 minutes sometimes every few hours. Today is particularly awful disconnecting me as many as 10 times an hour. I spoke to the call centre they told me the Hub was broken, they said as I wasn't on a contract anymore they would only send me a new one if I signed a new contract. HILARIOUS why would I sign up to a service failing to work.
So I went out and bought a new router as suggested, which cost me £75 and guess what. It's nothing to do with any equipment or wires it is YOU! Something is obviously wrong with the line in this area and I'm at the end of my teather. Virgin or Sky will be contacted next week if this isn't resolved asap!
Thankyou

System Up Time 02:00:51
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
pppoa
182
207
0
426
1858
00:01:25
LAN1
Link Down
31111
20825
0
28081
2847
LAN2
Link Down
LAN3
Link Down
LAN4
10M/100M
02:00:51
WLAN
145M
25506
23352
0
1962
639
01:57:19
ADSL Link
Downstream
Upstream
Connection Speed
6891 kbps
568 kbps
Line Attenuation
21.5 db
7.6 db
Noise Margin
15.8 db
9.5 db

Similar Messages

BT Broadband constantly disconnecting

Hello
It started about midnight last night, my internet connection suddenly went down, then it came back up. This morning and all throughout the day the broadband light on my BT Home Hub 2.0 has been flashing on and off an orange colour. It will then get 3 blue lights on my home hub for about 5-10mins tops before it disconnects yet again.
I checked to see my connection but it comes up that there is no problems in my area, I have ran a line/fault test and there seems to be no faults. What could this be? Any help welcome as this is extremely frustrating!

Sorry for only just repsonding, have to do so when the internet decides to work.
I have changed the ADSL Filter on the main socket (it's the only socket we have) and the internet seemed to work perfectly for a good few hours before its gone back down again.
I have some logs, these are mainly from today.
15:28:26  31 Jan
FIREWALL event (1 of 3): created rules
15:28:26  31 Jan
xDSL linestate down
15:27:43  31 Jan
FIREWALL event (1 of 3): deleted rules
15:27:26  31 Jan
FIREWALL event (1 of 3): modified rules
15:27:26  31 Jan
xDSL linestate up (ITU-T G.992.5; downstream: 5806 kbit/s, upstream: 344 kbit/s; output Power Down: 20.2 dBm, Up: 10.3 dBm; line Attenuation Down: 40.0 dB, Up: 22.9 dB; snr Margin Down: 8.0 dB, Up: 6.0 dB)
15:27:02  31 Jan
xDSL linestate down
15:26:43  31 Jan
FIREWALL event (1 of 3): created rules
15:26:43  31 Jan
xDSL linestate down
15:26:11  31 Jan
LOGIN User Basic logged in on [HTTP] (from 192.168.1.71)
15:26:11  31 Jan
FIREWALL event (1 of 2): deleted rules
15:26:07  31 Jan
PPP CHAP Chap receive success : authentication ok
15:26:06  31 Jan
PPP CHAP Receive challenge (rhost = acc-aln1.ai)
15:26:04  31 Jan
xDSL linestate up (ITU-T G.992.5; downstream: 5792 kbit/s, upstream: 1057 kbit/s; output Power Down: 20.2 dBm, Up: 13.0 dBm; line Attenuation Down: 41.0 dB, Up: 24.2 dB; snr Margin Down: 6.3 dB, Up: 6.0 dB)
15:25:44  31 Jan
xDSL linestate down
15:25:39  31 Jan
LOGIN User Basic logged in on [HTTP] (from 192.168.1.71)
15:25:38  31 Jan
LOGIN User Basic logged in on [HTTP] (from 192.168.1.71)
15:25:28  31 Jan
FIREWALL event (1 of 1): modified rules
15:25:28  31 Jan
FIREWALL event (1 of 1): created rules
15:25:28  31 Jan
xDSL linestate up (ITU-T G.992.5; downstream: 5795 kbit/s, upstream: 1042 kbit/s; output Power Down: 20.2 dBm, Up: 13.0 dBm; line Attenuation Down: 40.5 dB, Up: 23.3 dB; snr Margin Down: 6.4 dB, Up: 6.0 dB)
15:25:06  31 Jan
LOGIN User Basic logged in on [HTTP] (from 192.168.1.71)
15:25:05  31 Jan
LOGIN User Basic logged in on [HTTP] (from 192.168.1.71)
15:25:04  31 Jan
xDSL linestate down
15:24:45  31 Jan
FIREWALL event (1 of 2): deleted rules
15:24:45  31 Jan
xDSL linestate down

Wi-fi signal week. Was fine a few weeks back

Been using my iPad in same place for the last year and have always had 100% reception but in the last 2-3 months it has now gone down to 1 bar and often looses signal.
Its on the latest software. Could it be that its been dropped or is it a software issue? What can I do?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I put the EarPods in, but it can't seem to play music. it was working a few days ago. what happened?

What happened? My earpods were working fine. Even with other devices. But when I plugged it into the ipod nano 7g, it didnt work. It was fine a few days ago...

Oh never mind. Small piece of tissue was stuck in the jack. Prevented it from working.

ITunes was working fine a few weeks ago but now when i try and load it I get the message "This version of iTunes has not been correctly localised for this language. Please run the English version."

I suddenly cannot open my iTunes. Was working fine a few weeks ago but now a message comes up asking me to use the English version. (I am using Windows 8)

Hey MichelleOland,
Thanks for the question. I understand that you are experiencing issues opening iTunes for Windows. Let’s try completely removing iTunes and all related components and then re-installing from Apple’s website:
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
http://support.apple.com/en-us/HT1923
Additional information:
If you can't install or update iTunes for Windows - Apple Support
http://support.apple.com/en-us/HT201668
Thanks,
Matt M.

Hi, i hv macbook mid 2010 ..it was working fine till few days back but after updating it to mavericks, it keeps on shutting down itself...what to do ? could sm1 help me out ?

hi, i hv macbook mid 2010 ..it was working fine till few days back but after updating it to mavericks, it keeps on shutting down itself...what to do ? could sm1 help me out ?

The startup disk may need repairing...
Startup your Mac while holding down the Command + R keys.
From there you should be able to access the built in utilities in OS X Recovery

HT1766 I need help. My iphone 4S was working fine a few minutes ago, and now it is black - it won't turn on at all

I need hlep with my Iphone 4S. Was working fine a few minutes ago - now it won't respond. Just a dead phone. Was totally charged. Won't work when plugged into charger either.

Do a
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data

I ordered my iphone 6 plus space gray 128g on 10/20/2014. i was then given a 11/7 ship date. called on 11/6 to confirm as i received no update emails. verizon said everything was fine then got an email a few hours later saying they were out of supply and

i ordered my iphone 6 plus space gray 128g on 10/20/2014. i was then given a 11/7 ship date. called on 11/6 to confirm as i received no update emails. verizon said everything was fine then got an email a few hours later saying they were out of supply and gave me a 11/21 ship date. guess what, i called again on the 19th and 20th to confirm and verizon said i was all set. oh yea got another email later saying 12/12 ship date!!! Is anyone accountable at verizon? will i ever really get my phone? i've seen people on this forum order later than me and get their phone quicker

I looked in the My Orders section of my Verizon account this morning (12/22), My SG iPhone 6+ 1228GB is now listed under my Recent Orders and my card was charged yesterday, So I am thinking it will ship Monday morning. This is how the process went for my wife's S 64GB 6+ two weeks ago. This is an interesting turn of events since I was also one to receive the email on Thursday about it being pushed back to 12/12 I'll keep you all posted.
Also I ordered 10/13.

Re: Broadband keeps disconnecting :(

My broadband kept disconnection several times a day for several months, and every now and then BT would do a line test and tell me that the line was fine, so the problem must be at my end. To cut a long story short, they finally sent an engineer who was here for 3 hours resolving a problem with the way the line had originally been installed by another BT engineer! It works very well now but took months and several long phone calls to resolve, because BT seemed so reluctant to consider it might be a problem at their end.

Welcome to the forum.
There are so many things it might be. However, "it works very well" now sounds promising. If it beginds to play up again, tak a date/time stamp when than it happening. Then come back here if you want, Im sure help will be at hand.
AQ.
"Welcome to Royston Vasey - You'll never leave."

Everything WAS fine

I had had my latency type changed from Interleaved to Fast. It was fine for over 3 months and now all of a sudden it has been changed back and my internet speed is slower than a snail.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:29:48
Downstream
395 Kbps
Upstream
784 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
20.9 dB / 7.7 dB
Line attenuation (Down/Up)
34.5 dB / 17.4 dB
Output power (Down/Up)
15.7 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 68940
Error Seconds (Local)
623

Perhaps not only down to the change in latency type but, this is really annoying. My broadband is painfully slow. It has been disconnected every 5 minutes for the past 24 hours. I am yet to phone BT and ask them about this but will do tomorrow.
Downstream has dropped to 259 Kbps since the original post.
Just to give you an idea of how slow pages are loading
Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=3428ms TTL=116
Reply from 212.58.224.138: bytes=32 time=2831ms TTL=116
Reply from 212.58.224.138: bytes=32 time=2588ms TTL=116
Request timed out.
I can't post Speed test results because it wont let me run it. I get an error message.

Skype constantly disconnecting and muting others' voices

I'm on Windows 8.1, and am running the most current version of Skype.Despite this, in the past couple of days alone, Skype has started acting up. I will go on skype, it will load every message just fine, I can join calls, I can talk and be heard, video works fine both ways, and I can message... Just that I can't hear what anybody in a call is saying. I can hear the notifications and the test sound, but not my friends' voices. What's more perplexing is that after 10 minutes or so I can start hearing them. Which brings me to the second problem... I only have so much time before skype disconnects me. I have been constantly disconnected from Skype despite a continuous internet connection. Somebody please help!

Make a direct connection from your PC/laptopto the modem which will eliminate the homehub. Follow this guide to do that. Use your computer as normal to see if it disconnects. If it does not disconnect you will know that there is nothing wrong with your line/connection and it may be a faulty hub . Obviously this must be done with a wired connection and no wireless devices will work while you are doing that.
Step 1: Remove the homehub from the modem
Step2: Connect your pc/laptop into the modem using LAN1 port
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username [email protected] and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.

I have a mid-2009 MBP and I've been using my BOSE Companion 20 with it for about half a year now. It was fine until recently, when i want to adjust the volume using the pod on the BOSE Companion 20, it will cause like a surge in volume, spiking it up

I have a mid-2009 MBP and I've been using my BOSE Companion 20 with it for about half a year now. It was fine until recently, when i want to adjust the volume using the pod on the BOSE Companion 20, it will cause like a surge in volume, spiking it up and down. It will not stablise itself! It's very fustrating. Anybody with the same issue?

I have the BOSE Companion 5 speakers and have had the same problem. I've searched everywhere and gotten nowhere. My speakers are way past their warranty, so calling Bose would probably get me no where either. Only thing I can think of is that the speakers overheat which causes the spikes in the volume. I've tried unplugging them for a few minutes and then plug them back on. The problem does go away, but after about 5 minutes, same problem.

HT201263 My iPod touch suddenly stopped working. It was fine, but when I went back the screen had gone black and I was unable to turn it on. It is now unresponsive and my computer does not recognize it when it is plugged in. What should I do?

My iPod touch suddenly stopped working. It was fine earlier, but when I went back a few hours later, the screen had gone black and I was unable to turn it on. It is now unresponsive and my computer does not recognize it when it is plugged in. I thought it just needed to be charged but there seems to be a larger issue now. What should I do?

Let your ipod die. Then when it is dead charge it adn turn it back on. After that it should be fine.

SOLUTION to your HP printer going offline and/or constantly disconnecting from the network

If you are having a problem printing, scanning or faxing with any HP Printer because of it going offline and constantly disconnecting from the network, here is the fix!
I figured this all out after many unsuccessful attempts with HP Support, my Internet Service Provider and various troubleshooting tasks including reinstalling HP software over and over and over. Well, through self teaching on the internet and 6 grueling months of research, I FINALLY figured it out. OMG! I am a Paramedic (not IT) and somewhat computer literate but by far no expert. I here all of you! Nobody seems to have the answer but I am 97% sure that I do. Either way, please reply back and let me know that this did in fact work for you! :-)
It doesn't matter if your printer is installed wirelessly or wired. Don’t worry about reinstalling your software, no recycling your printers’ power or your Router/Modem. The reason your printer is unstable on the network and continues to either go offline or disconnect from the network is NOT because the software is glitched, it’s not a firewall problem per say, it’s not a router problem, there isn’t a problem with your power cord, it’s because most networks use a “range” of IP addresses and for security purposes, it sort of “cycles” the various devices’ IP addresses to decrease the chance of an attack. A printer is no threat but the “network” doesn’t possess human intelligence so it doesn’t know this. Below are my step by step instructions on how to basically make your printer hold its IP address (static IP) instead of changing back and forth through a cycle therefore dropping your printer off the network or disconnecting.
Funny, if you are someone who has had items in your print cue, they won’t print, and you turn your printer off and then back on and suddenly your documents print…well, join my club. The reason this works is because when you first turn on the printer, it starts with the same IP address before it cycles. If you are someone who sits there for a while and suddenly your documents print without you changing anything…this is because through the IP cycle change, it hits your printers IP address and the network will allow it to print. Not very funny, I know. It took me forever to figure out why my printer would print sometimes but not all the time. Since I figured this out, I can SCAN, PRINT and use all of the features of my installed HP software such as HP Solution Center, Photosmart Essentials.
On your printer, go to menu/setup/network and press OK. Inside the network menu, print a "network configuration page" so you can see the IP address and other settings for your printer.
Now, go back to main menu on your printers’ screen. Or you can go to your web browser and type in the IP address using the decimals too and this will take you to your printers’ web page. Choose: setup\network and press OK. Look for IP settings and press OK. Choose "manual" instead of "automatic". Enter the IP address there manually as well as the default gateway which you can see on the network configuration page that you printed earlier. Note: If you manually set the printer's IP, make sure that it is outside of your router's DHCP range. Otherwise you may run into an issue with duplicate IP's on your network. (If you don’t know how to do this, write back and I will explain). Don’t forget to click “save changes”. Now, restart your computer and print anything you want. :-)
A trick I often use with printers in DHCP networks:
In Printers and Faxes right click on the printer and select “properties”. Click add a new port. Choose standard TCP/IP port configured to the printer host name. Read the hostname from the printer's network configuration sheet.
Using my method means that you always connect to the printer even if its IP changes (which may happen with dynamic configuration). This does not jeopardize your network security. It just tells your printer to stay put and stop traveling the IP address highway. :-)
This question was solved.
View Solution.

The DHCP range is the range of IP addresses the router hands out automatically as devices join the network. The DHCP range is determined by the router and each brand has a range set at the factory (that can be changed by you).
Your D-link's DHCP default range is 192.168.0.100 to 192.168.0.199. So, outside the DHCP range is .2 to .99 and .200 to .254.
Attached is a handy cheat sheet.
You can change this range by entering the router's settings page - type the router's IP address into a browser, enter the login info and navigate to the DHCP settings area (varies based on router, hunt around).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP
Attachments:
Router Facts.pdf ‏25 KB

Wireless constantly disconnects

Hi,
I am running an extremely old laptop (inspiron 4100) with lxde. The card I am using is a linksys PCMCIA the chipset is BCM4306 Rev 3.
The wireless would constantly disconnect and not reconnect using "Network-manager". I am now trying to connect manually from terminal using iwconfig (the internet here only has WEP) and it is not doing any better. Is this a driver issue most likely? Should I try to reinstall the network card?

Do you actually know from using other networks that the problem isn't the signal? Constant disconnects have only ever bugged me when the signal was weak or the connection really strained.

Broadband constantly disconnecting. Was fine a few...

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